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- RingCentral Contact Center-vs-Velocify Lead Manager
Compare RingCentral Contact Center and Velocify Lead Manager 
At a Glance
Market Segments
RingCentral Contact Center
Small-Business (48.9% of reviews)
Velocify Lead Manager
Mid-Market (51.8% of reviews)
Entry-Level Pricing
RingCentral Contact Center
No pricing availableVelocify Lead Manager
$60 user/month (billed annually)Featured Products
Sponsored
Gleen AI
(34)
Conversational Support
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RingCentral Contact Center vs Velocify Lead Manager
- Users report that Velocify Lead Manager excels in its Workflow feature, scoring an impressive 9.5, which allows for seamless automation of lead management processes. In contrast, RingCentral Contact Center's workflow capabilities are less robust, leading to a lower user satisfaction rating.
- Reviewers mention that Velocify's Response Automation feature also stands out with a score of 9.5, enabling quick and efficient responses to leads. Meanwhile, RingCentral's automation features are perceived as less effective, with a score of 7.6 for its Predictive Dialer, indicating room for improvement.
- G2 users highlight Velocify's superior Customer and Contacts Database functionality, rated at 9.1, which allows for better organization and access to lead information. In comparison, RingCentral's database management features are rated lower, suggesting that users may find it less intuitive.
- Users on G2 appreciate Velocify's Lead Generation capabilities, particularly its integration with CRM systems, which enhances lead tracking and management. RingCentral, while offering solid Multi-Channel Coverage at 8.7, does not match the depth of lead generation features found in Velocify.
- Reviewers mention that Velocify's Quality of Support is rated at 8.7, indicating a strong customer service experience, while RingCentral's support is rated lower at 7.8, suggesting that users may encounter more challenges when seeking assistance.
- Users say that Velocify's Ease of Use is rated at 8.9, making it a user-friendly option for teams, whereas RingCentral's ease of use is slightly lower at 8.5, which may lead to a steeper learning curve for new users.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableVelocify Lead Manager
Standard
$60
user/month (billed annually)
Get up and running fast with ready-configured workflows and templates based on best practices
- Lead Capture
- Distribution
- Sales Flow
Free Trial
RingCentral Contact Center
No trial information availableVelocify Lead Manager
No trial information availableRatings
Meets Requirements
8.3
113
8.8
264
Ease of Use
8.5
114
8.9
262
Ease of Setup
8.3
48
8.2
102
Ease of Admin
8.1
36
8.6
101
Quality of Support
7.8
97
8.7
244
Has the product been a good partner in doing business?
8.0
36
8.8
104
Product Direction (% positive)
6.7
104
8.6
265
Features by Category
Ticket and Case Management
7.9
8
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
8.3
9
Not enough data
8.0
11
Not enough data
9.1
9
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
9.6
8
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.3
13
|
Verified
Not enough data
8.2
11
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
Agent Tools
7.8
10
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.7
11
|
Verified
Not enough data
7.9
13
|
Verified
Not enough data
Automation
8.2
11
|
Verified
Not enough data
8.2
11
|
Verified
Not enough data
8.2
12
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
Channels
8.8
16
Not enough data
7.7
17
Not enough data
Feature Not Available
Not enough data
Design
6.3
9
Not enough data
6.0
8
Not enough data
7.2
12
Not enough data
8.6
22
Not enough data
8.4
18
Not enough data
Generative AI
6.0
7
Not enough data
Feature Not Available
Not enough data
Usability
9.3
5
Not enough data
8.3
5
Not enough data
9.7
5
Not enough data
Reporting
8.3
5
Not enough data
8.0
5
Not enough data
9.7
5
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.9
36
|
Verified
Not enough data
7.2
27
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.8
35
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
Generative AI
6.0
16
Not enough data
Functions
8.3
55
|
Verified
Not enough data
8.2
54
|
Verified
Not enough data
8.0
43
|
Verified
Not enough data
7.1
22
|
Verified
Not enough data
8.0
30
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
8.1
32
Not enough data
7.8
26
|
Verified
Not enough data
Administrative
7.8
47
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
7.9
57
|
Verified
Not enough data
8.0
31
|
Verified
Not enough data
7.7
28
|
Verified
Not enough data
Workforce Management
8.5
11
Not enough data
8.0
9
Not enough data
8.1
8
Not enough data
6.9
9
Not enough data
9.0
12
Not enough data
Administration
8.0
11
Not enough data
8.5
9
Not enough data
9.4
12
Not enough data
7.5
8
Not enough data
7.8
9
Not enough data
Conversational Platform
8.5
12
Not enough data
8.0
9
Not enough data
8.8
10
Not enough data
9.3
5
Not enough data
Support Automation
7.7
10
Not enough data
8.0
9
Not enough data
9.1
9
Not enough data
7.5
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
12
Not enough data
8.7
13
Not enough data
Not enough data
Not enough data
8.5
13
Not enough data
Not enough data
Not enough data
Internal Use
8.0
11
Not enough data
8.8
11
Not enough data
8.6
12
Not enough data
8.3
10
Not enough data
8.1
8
Not enough data
8.0
11
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.9
6
Not enough data
8.8
7
Not enough data
9.2
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Attribution
Not enough data
9.2
18
|
Verified
Not enough data
9.1
18
|
Verified
Not enough data
9.7
11
Discovery
Not enough data
9.1
19
|
Verified
Not enough data
8.8
18
|
Verified
Not enough data
8.9
17
|
Verified
Management
Not enough data
9.8
10
Not enough data
9.0
15
|
Verified
Platform
Not enough data
9.2
17
|
Verified
Not enough data
Feature Not Available
Calling
Not enough data
9.2
22
Not enough data
9.3
20
Not enough data
9.5
23
|
Verified
Not enough data
9.4
23
Contacts
Not enough data
8.8
24
Not enough data
8.8
23
|
Verified
Not enough data
8.6
22
Insights
Not enough data
8.7
24
|
Verified
Not enough data
8.9
25
Not enough data
8.7
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customizations
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
7.7
11
Generative AI
Not enough data
Feature Not Available
Incentives
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
8.0
9
Not enough data
Feature Not Available
Personalization
Not enough data
Feature Not Available
Not enough data
8.7
15
Not enough data
8.9
27
|
Verified
Not enough data
8.8
13
Administrative
Not enough data
8.9
20
|
Verified
Not enough data
8.9
17
|
Verified
Not enough data
8.8
17
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Velocify Lead Manager are categorized as Auto Dialer
Unique Categories
RingCentral Contact Center is categorized as Contact Center, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Velocify Lead Manager is categorized as Outbound Call Tracking, Lead Scoring, Email Tracking, and Sales Performance Management
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Velocify Lead Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.2%
Telecommunications
7.8%
Financial Services
7.1%
Consumer Services
5.7%
Staffing and Recruiting
5.0%
Other
65.2%
Financial Services
32.3%
Banking
10.8%
Insurance
10.1%
Education Management
8.3%
Higher Education
6.9%
Other
31.6%
Most Helpful Reviews
RingCentral Contact Center
Most Helpful Favorable Review
Verified User in Financial Services
I like that our team is able to work from home using this software -- taking calls, doing call backs, managing voicemails, all in one software.
Most Helpful Critical Review
Verified User in Consumer Services
Poor quality on calls.frequently logging out and in due to poor call quality.
Velocify Lead Manager
Most Helpful Favorable Review
Joseph S.
Verified User in Financial Services
Velocify demonstrates a deep and unique understanding of the fundamentals of lead conversion and the science which goes into it. Their research, studies, surveys and whitepapers behind their solution are extremely valuable resources that helped us implement...
Most Helpful Critical Review
Verified User in Education Management
Customer service awful, tech behind everyone, reporting and dashboards have extreme limitations, add ons have several glitches, getting something especially done for your business is next to impossible.
Verified User in Financial Services
I like that our team is able to work from home using this software -- taking calls, doing call backs, managing voicemails, all in one software.
Joseph S.
Verified User in Financial Services
Velocify demonstrates a deep and unique understanding of the fundamentals of lead conversion and the science which goes into it. Their research, studies, surveys and whitepapers behind their solution are extremely valuable resources that helped us implement...
Verified User in Consumer Services
Poor quality on calls.frequently logging out and in due to poor call quality.
Verified User in Education Management
Customer service awful, tech behind everyone, reporting and dashboards have extreme limitations, add ons have several glitches, getting something especially done for your business is next to impossible.
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Velocify Lead Manager has no discussions with answers
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