Compare RingCentral Contact Center and Ringover 
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (78.9% of reviews)
Entry-Level Pricing
No pricing available
$24.00 1 User Per Month
RingCentral Contact Center
Star Rating
(197)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterRingover
Star Rating
(485)4.6 out of 5
Market Segments
Small-Business (78.9% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ringover excels in ease of use, with many users highlighting its intuitive interface and quick configuration options. One user mentioned, "I like Ringover because it is easy to configure," which contributes to a smoother daily workflow.
- Users say that RingCentral Contact Center offers unique features like AI-generated notes, which help streamline call documentation. A reviewer noted, "What I like most about RingCentral is that it automatically creates notes using AI," making it easier to track conversations.
- According to verified reviews, Ringover stands out for its customer support, with users praising the fast response times and helpful assistance. One user stated, "The support is very fast to give answers to any questions related to usage, billing or more," which enhances the overall user experience.
- Reviewers mention that RingCentral Contact Center provides a high level of customization, allowing users to tailor features like the tone of the phone and program colors. A user expressed satisfaction with the ability to "customize a bunch of options," which can be crucial for businesses looking to maintain brand consistency.
- G2 reviewers highlight that Ringover's reporting and analytics features are particularly strong, with users appreciating the ability to track call statistics easily. One user remarked, "I appreciate the statistics part because I can easily see what I've done, like how many calls I've made and my call time," which aids in performance evaluation.
- Users report that while RingCentral Contact Center has a robust feature set, it sometimes faces challenges in setup and implementation. However, many users still find it "easy to setup and very flexible to use," indicating that it can be a viable option for those willing to invest time in learning the system.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableRingover
SMART
$24.00
1 User Per Month
The essentials for your business phone system
- Free & unlimited calls to landlines & mobiles in up to 90 worldwide destinations**
- 1 personal landline number ($5/ extra number)
- No minimum number of users
Free Trial
RingCentral Contact Center
No trial information availableRingover
Free Trial is available
Ratings
Meets Requirements
8.5
152
9.1
396
Ease of Use
8.6
155
9.3
408
Ease of Setup
8.4
86
9.2
370
Ease of Admin
8.3
50
8.9
187
Quality of Support
8.0
136
9.1
392
Has the product been a good partner in doing business?
8.1
51
8.8
187
Product Direction (% positive)
7.2
142
9.2
384
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Not enough data
Dialing Options
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.5
27
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.5
12
Not enough data
8.2
15
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
11
Not enough data
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.8
27
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.9
49
|
Verified
9.2
196
7.4
38
|
Verified
8.6
173
7.7
40
|
Verified
8.5
169
7.9
47
|
Verified
8.5
173
7.9
39
|
Verified
8.4
161
Generative AI
6.7
26
8.4
73
Functions
8.3
67
|
Verified
9.0
166
8.1
65
|
Verified
9.0
168
7.9
54
|
Verified
8.8
173
7.4
32
|
Verified
8.7
164
8.0
40
|
Verified
8.8
165
7.8
39
|
Verified
8.8
164
8.1
43
8.8
163
8.1
38
|
Verified
8.7
165
Agentic AI - Contact Center
Not enough data
8.0
34
Not enough data
8.7
41
Not enough data
8.5
32
Not enough data
8.0
33
Administrative
7.9
57
|
Verified
8.9
161
8.5
63
|
Verified
9.1
164
7.9
68
|
Verified
9.0
175
8.1
42
|
Verified
9.0
160
7.8
38
|
Verified
8.9
159
Collaboration Tools
Not enough data
9.5
10
Not enough data
9.6
9
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.5
10
Meeting Coordination
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
10
Not enough data
9.5
10
Software Type
Not enough data
9.3
10
Not enough data
9.3
9
Not enough data
9.7
10
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.3
14
Not enough data
8.9
15
Not enough data
Not enough data
Not enough data
8.7
17
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.8
12
Not enough data
8.5
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.4
11
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
9.0
12
Not enough data
9.5
10
Not enough data
9.7
10
Advanced Features - Cloud PBX
Not enough data
9.1
9
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
9.3
10
Platform Basics - VoIP Providers
Not enough data
7.6
12
Not enough data
7.7
14
Not enough data
7.8
12
Not enough data
8.1
15
Not enough data
6.9
12
Not enough data
7.1
13
Basic Communication
Not enough data
9.3
82
Not enough data
7.6
64
Not enough data
8.5
74
Not enough data
7.5
69
Not enough data
8.1
72
Not enough data
8.7
73
Agentic AI - VoIP Providers
Not enough data
5.5
7
Not enough data
6.5
8
Not enough data
6.0
7
Not enough data
5.5
7
Access
Not enough data
8.2
65
Not enough data
8.4
69
Not enough data
8.3
70
Advanced Features
Not enough data
8.4
70
Not enough data
8.3
69
Not enough data
9.0
74
Agentic AI - Outbound Call Tracking
Not enough data
7.5
20
Not enough data
7.5
20
Calling
Not enough data
9.4
138
Not enough data
8.7
130
Not enough data
9.2
133
Not enough data
9.3
133
Not enough data
8.4
25
Contacts
Not enough data
8.8
130
Not enough data
8.8
123
Not enough data
8.8
125
Insights
Not enough data
9.1
130
Not enough data
8.9
128
Not enough data
8.7
125
Not enough data
8.0
123
Not enough data
8.0
121
Not enough data
8.3
22
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Features
Not enough data
9.8
7
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
10.0
6
Categories
Categories
Shared Categories
RingCentral Contact Center and Ringover are categorized as Contact Center and UCaaS Platforms
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Ringover is categorized as Cloud PBX Platforms, Outbound Call Tracking, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ringover
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
7.1%
Computer Software
7.1%
Financial Services
6.6%
Consumer Services
6.6%
Staffing and Recruiting
5.5%
Other
67.0%
Staffing and Recruiting
7.7%
Insurance
6.8%
Computer Software
6.8%
Marketing and Advertising
5.6%
Consumer Services
5.6%
Other
67.5%
Discussions
RingCentral Contact Center has no more discussions with answers
What does Ringover do?
1 Comment
Official Response from Ringover
We are a CcaaS (contact center as a service) application to handle phone calls, video conferences, SMS and instant chat all in one place. It is built to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
