# RingCentral Contact Center, RingEX vs Zoom Workplace Comparison

| | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 200 | 1,364 | 56,391 | 
| **Largest Market Segment** | Small-Business (50.0% of reviews) | Small-Business (58.2% of reviews) | Small-Business (50.9% of reviews) | 
| **Entry Level Price** | No pricing available | $30.00 1 User Per Month | Free | 

---
## Top Pros & Cons

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

### RingEX

Pros:
- Ease of Use (195 reviews)
- Customer Support (124 reviews)

Cons:
- Customer Service (49 reviews)
- Complex Processes (44 reviews)

### Zoom Workplace

Pros:
- Ease of Use (2497 reviews)
- Video Quality (2115 reviews)

Cons:
- Missing Features (803 reviews)
- Audio Problems (708 reviews)

---
## Ratings Comparison
| Rating | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
  | **Meets Requirements** | 8.5 (153 reviews) | 8.8 (1115 reviews) | 9.2 (42711 reviews) | 
  | **Ease of Use** | 8.6 (156 reviews) | 8.6 (1131 reviews) | 9.1 (42872 reviews) | 
  | **Ease of Setup** | 8.5 (87 reviews) | 8.2 (714 reviews) | 9.1 (13972 reviews) | 
  | **Ease of Admin** | 8.3 (50 reviews) | 8.3 (633 reviews) | 9.0 (12514 reviews) | 
  | **Quality of Support** | 8.0 (136 reviews) | 8.0 (1017 reviews) | 8.7 (31571 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (51 reviews) | 8.3 (622 reviews) | 9.1 (11687 reviews) | 
  | **Product Direction (% positive)** | 7.1 (143 reviews) | 7.9 (1088 reviews) | 8.4 (40167 reviews) | 

---
## Pricing

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RingEX

#### Entry-Level Pricing

Plan: Core

Price: $30.00 1 User Per Month

Description: A reliable, core phone system to get your business up and running

Key Features:
- Unlimited domestic calling
- SMS and MMS
- IVR

[Browse all 3 editions](https://www.g2.com/products/ringex/pricing)

#### Free Trial

Yes

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.2/10 | 26 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Ticket and Case Management

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Ticket creation user experience** | 8.1 (9 reviews) | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Workflow** | 9.5 (11 reviews) | Not enough data | Not enough data | 
| **Response Automation** | 9.5 (11 reviews) | Not enough data | Not enough data | 
| **SLA Management** | 8.1 (6 reviews) | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 9.0 (10 reviews) | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.7 (9 reviews) | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 9.2 (10 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Customer Portal** | 9.4 (9 reviews) | Not enough data | Not enough data | 
| **Email to Case** | 9.8 (7 reviews) | Not enough data | Not enough data | 
| **Chat/Live Support** | 9.6 (8 reviews) | Not enough data | Not enough data | 
| **Social Integration** | 9.2 (6 reviews) | Not enough data | Not enough data | 
| **Voice** | 9.5 (11 reviews) | Not enough data | Not enough data | 

#### Platform

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Mobile User Support** | 9.0 (15 reviews) | Not enough data | Not enough data | 
| **Customization ** | 8.6 (15 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.4 (14 reviews) | Not enough data | Not enough data | 
| **Integration** | 9.1 (11 reviews) | Not enough data | Not enough data | 
| **Reporting** | 9.8 (11 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.7 (13 reviews) | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Communication

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.0/10 | 39 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Dialing Options

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Preview Dialing** | 8.4 (24 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Progressive Dialing** | 8.1 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Predictive Dialing** | 7.2 (10 reviews) | Not enough data | Not enough data | 

#### Agent Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Whisper Coaching ** | 7.4 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Callback Scheduling ** | 8.0 (22 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Recording ** | 8.5 (27 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Automation

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Voice Activity Detection** | 8.3 (21 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.3 (25 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Call Scrubbing** | 8.0 (22 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (12 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | 8.2 (10 reviews) | Not enough data | Not enough data | 
| **Compliance Monitoring** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.2 (11 reviews) | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8210 |

#### Content Sharing

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Video Streaming** | Not enough data | Not enough data | 9.0 (6585 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | Not enough data | 9.1 (6784 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | Not enough data | 8.8 (6026 reviews) ✓ Verified | 

#### Collaboration

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Whiteboard** | Not enough data | Not enough data | 8.6 (5131 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | Not enough data | 9.1 (6775 reviews) ✓ Verified | 
| **Participation Controls** | Not enough data | Not enough data | 9.0 (6520 reviews) ✓ Verified | 
| **Survey Tools** | Not enough data | Not enough data | 8.7 (4987 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | Not enough data | 9.3 (7128 reviews) ✓ Verified | 

#### Functionality

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Technical Support** | Not enough data | Not enough data | 8.5 (5076 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | Not enough data | 9.0 (6336 reviews) ✓ Verified | 
| **Markup Tools** | Not enough data | Not enough data | 8.7 (4826 reviews) ✓ Verified | 

#### Agentic AI - Virtual Classroom

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (106 reviews) | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | 8.7/10 | 183 |
| **Zoom Workplace** | N/A | N/A |

#### Documents

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Editing** | Not enough data | Feature Not Available | Not enough data | 
| **Document Signature ** | Not enough data | 7.3 (149 reviews) | Not enough data | 
| **Storage** | Not enough data | 8.1 (157 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (11 reviews) | Not enough data | 

#### Sending

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Fax Number** | Not enough data | 9.1 (173 reviews) | Not enough data | 
| **Existing Numbers** | Not enough data | 9.1 (170 reviews) | Not enough data | 
| **Cross-Platform Sending** | Not enough data | 8.9 (158 reviews) | Not enough data | 
| **Unlimited Sending** | Not enough data | 9.2 (161 reviews) | Not enough data | 
| **Contact Management** | Not enough data | 8.9 (165 reviews) | Not enough data | 
| **Alerts** | Not enough data | 9.1 (165 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 720 |

#### Business Instant Messaging

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 8.6 (513 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.7 (527 reviews) | 
| **Search** | Not enough data | Not enough data | 8.5 (504 reviews) | 

#### Business Instant Messaging 

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | Not enough data | 9.0 (524 reviews) | 
| **Video Conferencing** | Not enough data | Not enough data | 9.2 (542 reviews) | 

#### Business Instant Messaging

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Mobile Application** | Not enough data | Not enough data | 8.9 (509 reviews) | 
| **Web Application** | Not enough data | Not enough data | 8.9 (512 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (507 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 8.5 (175 reviews) | 

#### AI - Business Instant Messaging

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | Not enough data | 8.4 (171 reviews) | 
| **Smart Notifications** | Not enough data | Not enough data | 8.4 (172 reviews) | 
| **AI Powered Language Translation** | Not enough data | Not enough data | 8.3 (170 reviews) | 
| **Content Generation** | Not enough data | Not enough data | 8.2 (169 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (81 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (76 reviews) | 

### Webinar

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | 8.3/10 | 106 |
| **Zoom Workplace** | N/A | N/A |

#### Host Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Branding** | Not enough data | 8.5 (76 reviews) | Not enough data | 
| **Role-based Access** | Not enough data | 8.7 (81 reviews) | Not enough data | 
| **Recording** | Not enough data | 9.0 (91 reviews) | Not enough data | 

#### Attendee Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Registration** | Not enough data | 8.7 (85 reviews) | Not enough data | 
| **Attendee Live Chat** | Not enough data | 8.9 (85 reviews) | Not enough data | 
| **Polls and Surveys** | Not enough data | 8.1 (68 reviews) | Not enough data | 

#### Post-Event Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Event Analytics** | Not enough data | 8.5 (65 reviews) | Not enough data | 
| **Attendee Reports** | Not enough data | 8.3 (68 reviews) | Not enough data | 

#### Integrations

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Social Media Integration** | Not enough data | 8.1 (59 reviews) | Not enough data | 
| **Software Integrations** | Not enough data | 8.4 (66 reviews) | Not enough data | 

#### Agentic AI - Webinar

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 7.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.5 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (8 reviews) | Not enough data | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |

#### Grammar

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 9.0 (75 reviews) | 
| **Tone Check** | Not enough data | Not enough data | 8.7 (75 reviews) | 
| **Sentence Formatting** | Not enough data | Not enough data | 9.0 (76 reviews) | 

#### Formatting

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 8.7 (72 reviews) | 
| **Style Editor** | Not enough data | Not enough data | 8.4 (70 reviews) | 
| **Citation Finder** | Not enough data | Not enough data | 8.5 (72 reviews) | 

#### Content 

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 8.7 (71 reviews) | 
| **Content Generation** | Not enough data | Not enough data | 8.5 (71 reviews) | 
| **Form Generation** | Not enough data | Not enough data | 8.6 (70 reviews) | 

#### Product Type

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 8.9 (70 reviews) | 
| **Plugin** | Not enough data | Not enough data | 8.8 (69 reviews) | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (71 reviews) | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 395 |

#### Design Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Drawing** | Not enough data | Not enough data | 8.6 (295 reviews) | 
| **Marker Colors** | Not enough data | Not enough data | 8.5 (288 reviews) | 
| **Mind Mapping** | Not enough data | Not enough data | 8.2 (279 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.3 (281 reviews) | 
| **Drag-and-Drop** | Not enough data | Not enough data | 8.6 (287 reviews) | 

#### Communication Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Voting** | Not enough data | Not enough data | 8.7 (290 reviews) | 
| **Commenting** | Not enough data | Not enough data | 8.9 (293 reviews) | 

#### Integrations

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **CMS Integrations** | Not enough data | Not enough data | 8.2 (277 reviews) | 
| **Sharing** | Not enough data | Not enough data | 8.8 (289 reviews) | 

#### Software Offering

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **In-Browser** | Not enough data | Not enough data | 8.5 (284 reviews) | 
| **Desktop App** | Not enough data | Not enough data | 9.3 (295 reviews) | 
| **Mobile App** | Not enough data | Not enough data | 8.9 (289 reviews) | 

#### Agentic AI - Collaborative Whiteboard

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (79 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (80 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (78 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24013 |

#### Presenter Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 9.0 (16927 reviews) | 
| **Notifications Blocker** | Not enough data | Not enough data | 8.6 (12631 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | Not enough data | 8.7 (13568 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | Not enough data | 8.9 (17374 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 9.1 (19399 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | Not enough data | 9.2 (19557 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | Not enough data | 9.3 (21555 reviews) ✓ Verified | 

#### Application Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 8.9 (16002 reviews) ✓ Verified | 
| **Recording** | Not enough data | Not enough data | 9.1 (19242 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | Not enough data | 8.8 (16115 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 7.5 (238 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.3/10 | 31 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Channels

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Multi-Channel Coverage** | 9.0 (21 reviews) | Not enough data | Not enough data | 
| **Open Listening** | Feature Not Available | Not enough data | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | Not enough data | 

#### Design

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | Not enough data | 
| **Personalization** | 7.9 (16 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 8.8 (27 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 8.6 (22 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | 7.3 (11 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 8 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Usability

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **All-Employee Access** | Feature Not Available | Not enough data | Not enough data | 
| **Supporting Documents** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Two-Way Communication** | 9.7 (6 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Priority Case Alerts** | 8.6 (6 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.3 (6 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 9.7 (6 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 581 |

#### Platform Basics

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Screen Capture** | Not enough data | Not enough data | 9.1 (415 reviews) | 
| **Video Capture** | Not enough data | Not enough data | 9.1 (413 reviews) | 
| **Image Editor** | Not enough data | Not enough data | 7.8 (379 reviews) | 

#### Platform Content

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Scrolling Capture** | Not enough data | Not enough data | 8.1 (375 reviews) | 
| **Text Extraction** | Not enough data | Not enough data | 7.8 (373 reviews) | 
| **Screen Record** | Not enough data | Not enough data | 9.0 (402 reviews) | 

#### Platform Additional Functionality

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 8.5 (401 reviews) | 
| **Platform Search** | Not enough data | Not enough data | 8.1 (375 reviews) | 

#### Agentic AI - Screen and Video Capture

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (134 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 175 |

#### Inbox Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 8.1 (100 reviews) | 
| **Filters** | Not enough data | Not enough data | 8.2 (102 reviews) | 
| **Reminders** | Not enough data | Not enough data | 8.8 (103 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.8 (103 reviews) | 

#### Coordination Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | 8.9 (111 reviews) | 
| **Contacts** | Not enough data | Not enough data | 8.8 (104 reviews) | 
| **Task Management** | Not enough data | Not enough data | 8.5 (103 reviews) | 

#### Software Options

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Desktop Application** | Not enough data | Not enough data | 9.1 (103 reviews) | 
| **Mobile Application** | Not enough data | Not enough data | 9.0 (102 reviews) | 

#### Email Client - Agentic AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (50 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (51 reviews) | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 104 |

#### Platform Basics

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Visitor Check-In** | Not enough data | Not enough data | 8.8 (62 reviews) | 
| **Mail Management** | Not enough data | Not enough data | 8.2 (58 reviews) | 
| **Visitor Database** | Not enough data | Not enough data | 8.7 (37 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.7 (39 reviews) | 
| **Blacklist Screenings** | Not enough data | Not enough data | 8.2 (38 reviews) | 
| **Badge Issuance** | Not enough data | Not enough data | 8.0 (39 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.3 (40 reviews) | 

#### Platform Data

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.1 (59 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.3 (57 reviews) | 
| **Visitor Logs** | Not enough data | Not enough data | 8.2 (58 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.4 (60 reviews) | 

#### Platform Interoperability

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Notifications** | Not enough data | Not enough data | 8.7 (63 reviews) | 
| **Hardware** | Not enough data | Not enough data | 8.2 (59 reviews) | 

#### Platform Additional Functionality

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | 8.6 (59 reviews) | 

#### Additional Functionality - Visitor Management

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **NDA & Contract Signing** | Not enough data | Not enough data | 8.0 (33 reviews) | 
| **Integrations with Relevant Software** | Not enough data | Not enough data | 8.0 (33 reviews) | 
| **Hardware Integration** | Not enough data | Not enough data | 8.5 (35 reviews) | 
| **Multi-lingual Support** | Not enough data | Not enough data | 7.7 (35 reviews) | 

#### Agentic AI - Visitor Management

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 7.7 (25 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 7.9/10 | 84 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Channels

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Voice** | 8.9 (49 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social** | 7.4 (38 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Web Chat** | 7.7 (40 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Mobile SMS** | 7.9 (47 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email** | 7.9 (39 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text-to-Speech** | 6.7 (26 reviews) | Not enough data | Not enough data | 

#### Functions

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Session Routing** | 8.3 (67 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Queuing** | 8.1 (65 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Concurrent Calling** | 7.9 (54 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Speech Analytics** | 7.4 (32 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Auto Dialer** | 8.0 (40 reviews) ✓ Verified | Not enough data | Not enough data | 
| **IVR** | 7.8 (39 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Inbound Screen Pop** | 8.1 (43 reviews) | Not enough data | Not enough data | 
| **Persistent Data** | 8.1 (38 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Session Summary Notes** | 7.9 (57 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Administrator Access** | 8.5 (63 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 7.9 (68 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Session Recording** | 8.1 (42 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | 7.8 (38 reviews) ✓ Verified | Not enough data | Not enough data | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 45 |

#### Platform Basics

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Remotely Content Management** | Not enough data | Not enough data | 8.6 (25 reviews) | 
| **Content Scheduling** | Not enough data | Not enough data | 8.8 (26 reviews) | 
| **Multi-User Access** | Not enough data | Not enough data | 8.6 (28 reviews) | 

#### Platform Content

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Media Formats** | Not enough data | Not enough data | 8.5 (25 reviews) | 
| **Media Editor** | Not enough data | Not enough data | 7.9 (25 reviews) | 

#### Platform Interoperability

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Hardware** | Not enough data | Not enough data | 8.5 (27 reviews) | 

#### Platform Additional Functionality

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Screen Grouping** | Not enough data | Not enough data | 8.3 (28 reviews) | 
| **Asset Management Integration** | Not enough data | Not enough data | 8.0 (27 reviews) | 
| **Network Reporting** | Not enough data | Not enough data | 8.4 (24 reviews) | 

#### Agentic AI - Digital Signage

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 6.5 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | 8.9/10 | 300 |
| **Zoom Workplace** | 8.9/10 | 35644 |

#### Collaboration Tools

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (254 reviews) | 9.2 (30793 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 9.1 (141 reviews) | Feature Not Available | 
| **Whiteboarding** | Not enough data | 8.6 (116 reviews) | Feature Not Available | 
| **Live Chat** | Not enough data | 8.9 (140 reviews) | 9.1 (14834 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (122 reviews) | 9.1 (14821 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Scheduling** | Not enough data | 8.8 (243 reviews) | 8.9 (28185 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.1 (235 reviews) | 9.0 (27229 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.9 (223 reviews) | 8.9 (27467 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.0 (145 reviews) | 9.0 (15235 reviews) ✓ Verified | 

#### Software Type

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Mobile** | Not enough data | 9.0 (245 reviews) | 8.9 (26539 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 9.0 (143 reviews) | 8.8 (13945 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.2 (161 reviews) | 9.2 (15881 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (13 reviews) | 7.8 (435 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (12 reviews) | 7.8 (436 reviews) | 
| **Decision Making** | Not enough data | 8.3 (12 reviews) | 7.8 (413 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 15 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Workforce Management

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Agent Availability** | 8.7 (13 reviews) | Not enough data | Not enough data | 
| **Skills Management** | 8.3 (11 reviews) | Not enough data | Not enough data | 
| **Shift Scheduling** | 8.5 (10 reviews) | Not enough data | Not enough data | 
| **Agent Self-Service** | 7.4 (11 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 9.2 (14 reviews) | Not enough data | Not enough data | 

#### Administration

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Automation** | 8.3 (13 reviews) | Not enough data | Not enough data | 
| **Performance Analysis** | 8.8 (11 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 9.5 (14 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 8.0 (10 reviews) | Not enough data | Not enough data | 
| **Intraday Management** | 8.2 (11 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.8/10 | 19 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Conversational Platform

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Personalization** | 8.9 (16 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | 8.6 (13 reviews) | Not enough data | Not enough data | 
| **Contextual Engagement** | 9.2 (14 reviews) | Not enough data | Not enough data | 
| **Proactive Engagement** | 9.6 (9 reviews) | Not enough data | Not enough data | 

#### Support Automation

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Intelligent Routing** | 8.3 (14 reviews) | Not enough data | Not enough data | 
| **Seamless Escalation** | 8.6 (13 reviews) | Not enough data | Not enough data | 
| **Transcripts** | 9.4 (13 reviews) | Not enough data | Not enough data | 
| **Self-Serve Support** | 8.0 (10 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | 9.0 (7 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 562 |

#### Calendar View

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Multi-Calendar View** | Not enough data | Not enough data | 8.3 (392 reviews) | 
| **Customizable Viewing** | Not enough data | Not enough data | 8.5 (397 reviews) | 

#### Shared Calendar

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Calendar Collaboration** | Not enough data | Not enough data | 8.5 (385 reviews) | 
| **Multiple Calendar Management** | Not enough data | Not enough data | 8.3 (386 reviews) | 

#### Accessibility

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Screen Reader Compatibility** | Not enough data | Not enough data | 8.2 (380 reviews) | 
| **Keyboard Shortcuts** | Not enough data | Not enough data | 8.0 (377 reviews) | 

#### Integration

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Sync Multiple Calendars** | Not enough data | Not enough data | 8.3 (374 reviews) | 
| **Import Events** | Not enough data | Not enough data | 8.2 (380 reviews) | 
| **Software Integrations** | Not enough data | Not enough data | 8.5 (379 reviews) | 

#### Notifications

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Customized Calendar Notifications** | Not enough data | Not enough data | 8.3 (379 reviews) | 
| **Location-Based Alerts** | Not enough data | Not enough data | 7.9 (375 reviews) | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 7.4 (298 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.5 (303 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 7.5 (307 reviews) | 

#### Agentic AI - Calendar

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (117 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 77 |

#### Design

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Graphics** | Not enough data | Not enough data | 9.2 (43 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.3 (43 reviews) | 
| **Themes** | Not enough data | Not enough data | 9.3 (43 reviews) | 

#### Collaboration

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | Not enough data | 9.4 (46 reviews) | 
| **Real-Time Communication** | Not enough data | Not enough data | 9.3 (45 reviews) | 

#### File Types

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Export** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Import** | Not enough data | Not enough data | 9.1 (42 reviews) | 
| **Web Publishing** | Not enough data | Not enough data | 8.9 (42 reviews) | 

#### Edit & Revise

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Revision History** | Not enough data | Not enough data | 9.1 (44 reviews) | 
| **Suggestion Mode** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Document Editor** | Not enough data | Not enough data | 9.2 (42 reviews) | 

#### Integrate & Embed

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | 9.3 (47 reviews) | 
| **Website** | Not enough data | Not enough data | 9.1 (43 reviews) | 
| **Applications** | Not enough data | Not enough data | 9.3 (45 reviews) | 

#### Operating System

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | 9.4 (45 reviews) | 
| **Mac Operating System** | Not enough data | Not enough data | 9.1 (45 reviews) | 
| **Linux Operating System** | Not enough data | Not enough data | 8.9 (41 reviews) | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.1 (41 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (42 reviews) | 
| **AI Text-to-Image** | Not enough data | Not enough data | 9.2 (41 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 9.4 (40 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 9.0 (41 reviews) | 

#### Agentic AI - Document Creation

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 9.3 (23 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | 8.8/10 | 256 |
| **Zoom Workplace** | N/A | N/A |

#### Platform

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Feature Not Available | Not enough data | 
| **Mobile Access** | Not enough data | 9.0 (238 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 8.7 (223 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 9.1 (233 reviews) | Not enough data | 
| **Call Back** | Not enough data | 8.7 (220 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.5 (213 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 8.7 (219 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | Not enough data | 

#### Workforce Management

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 8.8 (222 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.6 (216 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.9 (22 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.1 (22 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.9 (22 reviews) | Not enough data | 

#### Administrative

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.8 (226 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.6 (223 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 884 |

#### Integrations

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 7.7 (644 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 8.6 (672 reviews) | 
| **Zoom Integration** | Not enough data | Not enough data | 8.9 (673 reviews) | 
| **Google Meet Integration** | Not enough data | Not enough data | 7.7 (638 reviews) | 
| **Salesforce Integration** | Not enough data | Not enough data | 7.6 (631 reviews) | 

#### Branding & Customizatio

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 8.1 (643 reviews) | 
| **Personalized Links** | Not enough data | Not enough data | 8.5 (658 reviews) | 
| **Personalized Web Embed** | Not enough data | Not enough data | 8.1 (630 reviews) | 

#### Automatic Rules & Configurations

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 8.4 (639 reviews) | 
| **Automatic Updates** | Not enough data | Not enough data | 8.5 (655 reviews) | 
| **Buffer Times** | Not enough data | Not enough data | 8.4 (653 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (165 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (168 reviews) | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 42 |

#### Seating Options

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Amenities** | Not enough data | Not enough data | 8.4 (19 reviews) | 
| **Automatic Grouping** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Predefined Neighborhoods** | Not enough data | Not enough data | 8.6 (19 reviews) | 
| **Recurring Reservations** | Not enough data | Not enough data | 8.9 (19 reviews) | 

#### Tech Stack

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Moble App Offering** | Not enough data | Not enough data | 8.5 (21 reviews) | 
| **Employee Communications Integrations** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Calendar Integrations** | Not enough data | Not enough data | 9.2 (23 reviews) | 
| **SSO Compatible** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 7.6 (19 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.5 (19 reviews) | 
| **AI Text-to-3D** | Not enough data | Not enough data | 7.2 (19 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 7.5 (19 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 28 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Pop-up Chat** | 9.3 (14 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.9 (15 reviews) | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | 8.7 (17 reviews) | Not enough data | Not enough data | 
| **Co-Browsing** | 6.7 (5 reviews) | Not enough data | Not enough data | 

####  Internal Use

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Customization ** | 8.6 (15 reviews) | Not enough data | Not enough data | 
| **Conversation Archiving** | 8.9 (12 reviews) | Not enough data | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | Not enough data | 
| **Knowledge Base** | 8.5 (11 reviews) | Not enough data | Not enough data | 
| **Team Inbox ** | 8.8 (12 reviews) | Not enough data | Not enough data | 
| **Customer Profiles** | 8.5 (14 reviews) | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 14 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | Not enough data | 
| **Searchable Articles** | 8.7 (9 reviews) | Not enough data | Not enough data | 
| **Community Forums** | 8.8 (10 reviews) | Not enough data | Not enough data | 
| **Mobile Optimization** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Personalization** | 9.7 (5 reviews) | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.8/10 | 11 |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Process

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Mentions** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Tickets** | 8.8 (7 reviews) | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Email** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Social** | 9.0 (8 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 9.0 (7 reviews) | Not enough data | Not enough data | 
| **Phone** | 9.3 (10 reviews) | Not enough data | Not enough data | 
| **Text** | 9.2 (11 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Surveys** | 7.8 (6 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | 9.3 (9 reviews) | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.6/10 | 243 |

#### Meeting Prep - AI Meeting Assistants

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Agenda Management** | Not enough data | Not enough data | 8.5 (122 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | Not enough data | 8.8 (131 reviews) | 
| **Automated Scheduling** | Not enough data | Not enough data | 8.5 (126 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Automated Note-Taking** | Not enough data | Not enough data | 9.0 (155 reviews) | 
| **Voice Recognition** | Not enough data | Not enough data | 8.7 (125 reviews) | 
| **Action Item Tracking** | Not enough data | Not enough data | 8.8 (129 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (122 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.5 (124 reviews) | 
| **Smart Summaries** | Not enough data | Not enough data | 9.1 (140 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Language Translation** | Not enough data | Not enough data | 8.4 (123 reviews) | 
| **Real-Time Transcription** | Not enough data | Not enough data | 8.6 (128 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | Not enough data | 8.3 (116 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (77 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.9 (78 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.1 (81 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | Not enough data | 10.0 (5 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | 8.8/10 | 64 |
| **Zoom Workplace** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Call Management** | Not enough data | 8.9 (59 reviews) | Not enough data | 
| **Communication Management** | Not enough data | 8.9 (58 reviews) | Not enough data | 
| **Scalability** | Not enough data | 9.1 (56 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.3 (57 reviews) | Not enough data | 
| **Mobile Accessibility** | Not enough data | 9.1 (58 reviews) | Not enough data | 
| **Accessibility** | Not enough data | 8.8 (55 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | 8.7 (52 reviews) | Not enough data | 
| **Analytics and Reporting** | Not enough data | 8.5 (55 reviews) | Not enough data | 
| **Support and Reliability** | Not enough data | 8.6 (54 reviews) | Not enough data | 
| **Automated attendant** | Not enough data | 8.9 (54 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | 8.4/10 | 580 |
| **Zoom Workplace** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (96 reviews) | Not enough data | 
| **Call Management** | Not enough data | 8.7 (118 reviews) | Not enough data | 
| **Network monitoring** | Not enough data | 8.4 (87 reviews) | Not enough data | 
| **Integrations** | Not enough data | 8.0 (104 reviews) | Not enough data | 
| **Virtual PBX** | Not enough data | 8.0 (82 reviews) | Not enough data | 
| **SIP trunking services** | Not enough data | 8.1 (80 reviews) | Not enough data | 

#### Basic Communication

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Phone Calls** | Not enough data | 9.1 (535 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | Not enough data | 8.3 (399 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | Not enough data | 8.7 (435 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | Not enough data | 8.2 (362 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | Not enough data | 8.6 (429 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | 9.0 (439 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (52 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (54 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.0 (52 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.0 (51 reviews) | Not enough data | 

#### Access

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Software Pairing** | Not enough data | 8.2 (380 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | Not enough data | 8.4 (394 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | Not enough data | 8.6 (426 reviews) | Not enough data | 

#### Advanced Features

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Hold Music** | Not enough data | 8.3 (446 reviews) | Not enough data | 
| **Automated Attendants** | Not enough data | 8.4 (406 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | Not enough data | 9.0 (472 reviews) ✓ Verified | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 16 |

#### Agentic AI - Productivity Bots

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.2 (10 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | 8.5/10 | 71 |
| **Zoom Workplace** | 8.7/10 | 2573 |

#### Agentic AI - UCaaS Platforms

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 8.8 (10 reviews) | 

#### Extensions

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 8.9 (1484 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 8.7 (53 reviews) ✓ Verified | 8.8 (1460 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.2 (18 reviews) | 8.7 (1369 reviews) | 

#### Features

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (57 reviews) ✓ Verified | 8.8 (1381 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 8.7 (1334 reviews) | 
| **File Sharing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 8.9 (1776 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 8.5 (52 reviews) ✓ Verified | 9.2 (2023 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.6 (53 reviews) ✓ Verified | 9.3 (2107 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.2 (49 reviews) | 8.8 (1603 reviews) ✓ Verified | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **RingEX** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Access Control** | Not enough data | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to RingCentral Contact Center (11):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to RingEX (6):** [Online Fax Software](https://www.g2.com/categories/online-fax), [Webinar Platforms](https://www.g2.com/categories/webinar), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Zoom Workplace (17):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | RingCentral Contact Center | RingEX | Zoom Workplace | 
|---|---|---|---|
| **Small-Business** | 50.0% | 58.2% | 50.9% | 
| **Mid-Market** | 36.3% | 35.1% | 31.3% | 
| **Enterprise** | 13.7% | 6.7% | 17.7% | 

### By Industry

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

#### RingEX

- **Computer Software:** 9.3%
- **Information Technology and Services:** 5.2%
- **Insurance:** 5.2%
- **Financial Services:** 4.9%
- **Staffing and Recruiting:** 4.8%
- **Marketing and Advertising:** 4.3%
- **Hospital & Health Care:** 4.1%
- **Real Estate:** 3.5%
- **Health, Wellness and Fitness:** 3.5%
- **Construction:** 3.5%
- **Other:** 51.9%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

---
## Alternatives

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

### Alternatives to RingEX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (633 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48017 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19005 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39046 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1238 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5821 reviews)

---
## Top Discussions

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

### RingEX

- Title: [What’s involved in setting up my RingCentral Office business phone system?](https://www.g2.com/discussions/ringcentral-office-setup) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral..."
- Title: [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) — 1 comment
  > **Top comment:** "We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which..."
- Title: [Why don't you make it more user-friendly?](https://www.g2.com/discussions/why-don-t-you-make-it-more-user-friendly) — 1 comment, 1 upvote
  > **Top comment:** "Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit..."
- Title: [What are the benefits of RingCentral Office?](https://www.g2.com/discussions/ringcentral-advantage) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Set up your phone system to work the way you do
- Connect your office, remote employees and mobile users under one phone system.
- Easily support multiple..."
- Title: [What is RingCentral Office?](https://www.g2.com/discussions/ringcentral-office) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and..."

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 29 comments, 11 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 26 comments, 36 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringcentral-contact-center-vs-ringex-vs-zoom-workplace)