# RingCentral Contact Center vs net2phone Comparison
---
## AI Generated Summary
- **G2 reviewers report** that net2phone excels in user-friendliness, with many users appreciating its simple interface and multiple ways to track calls, missed calls, and voicemails. One user highlighted the convenience of the desktop version, which allows for remote work and call management.
- **Users say** that RingCentral Contact Center stands out for its robust call routing capabilities, enabling seamless communication with customers. Reviewers noted the efficiency of managing customer interactions through a unified platform, which simplifies tracking conversations across different channels.
- **According to verified reviews** , net2phone's customer support is a significant differentiator, with users praising the responsiveness and helpfulness of the support team. However, some users expressed concerns about the support quality diminishing after the sales process, indicating a need for consistent service.
- **Reviewers mention** that RingCentral Contact Center's proactive customer service is a strong point, with users appreciating the ease of resolving issues on the first call. This level of support contributes to a more reliable user experience, especially for businesses that rely heavily on customer communication.
- **G2 reviewers highlight** that both platforms offer comparable ease of setup, but net2phone has received slightly higher praise for its intuitive onboarding process. Users have found it straightforward to get started, which is crucial for small businesses looking to implement new communication tools quickly.
- **Users report** that while net2phone is particularly favored by small businesses, RingCentral Contact Center also serves this market effectively, though it has a broader appeal. The feedback indicates that net2phone's focus on small business needs may resonate more with users in that segment, as evidenced by its higher percentage of reviews from small businesses.



| | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 215 | 192 | 
| **Largest Market Segment** | Small-Business (49.0% of reviews) | Small-Business (79.7% of reviews) | 
| **Entry Level Price** | No pricing available | $19.99 1 user Per Month | 

---
## Top Pros & Cons

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

### net2phone

Pros:
- Ease of Use (4 reviews)
- Customer Service (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Customer Service (2 reviews)

---
## Ratings Comparison
| Rating | RingCentral Contact Center | net2phone | 
|---|---|---|
  | **Meets Requirements** | 8.4 (167 reviews) | 8.7 (109 reviews) | 
  | **Ease of Use** | 8.6 (170 reviews) | 8.7 (110 reviews) | 
  | **Ease of Setup** | 8.5 (100 reviews) | 8.4 (90 reviews) | 
  | **Ease of Admin** | 8.3 (50 reviews) | 8.4 (86 reviews) | 
  | **Quality of Support** | 8.1 (150 reviews) | 8.5 (110 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (51 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 7.2 (156 reviews) | 7.9 (99 reviews) | 

---
## Pricing

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### net2phone

#### Entry-Level Pricing

Plan: Essentials

Price: $19.99 1 user Per Month

Description: Ideal for small businesses or startups looking for essential communication tools. 

Key Features:
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited) 
- Internal messaging and chat

[Browse all 3 editions](https://www.g2.com/products/net2phone-g2/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.3/10 | 30 |
| **net2phone** | N/A | N/A |

#### Ticket and Case Management

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Ticket creation user experience** | 7.6 (11 reviews) | Not enough data | 
| **Ticket response user experience** | 7.5 (10 reviews) | Not enough data | 
| **Workflow** | 8.8 (12 reviews) | Not enough data | 
| **Response Automation** | 8.3 (13 reviews) | Not enough data | 
| **SLA Management** | 6.9 (7 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.2 (11 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.8 (10 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.3 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Customer Portal** | 8.5 (10 reviews) | Not enough data | 
| **Email to Case** | 8.5 (8 reviews) | Not enough data | 
| **Chat/Live Support** | 8.5 (9 reviews) | Not enough data | 
| **Social Integration** | 7.9 (7 reviews) | Not enough data | 
| **Voice** | 8.8 (12 reviews) | Not enough data | 

#### Platform

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Mobile User Support** | 8.5 (17 reviews) | Not enough data | 
| **Customization ** | 8.1 (17 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (16 reviews) | Not enough data | 
| **Integration** | 8.6 (14 reviews) | Not enough data | 
| **Reporting** | 9.2 (14 reviews) | Not enough data | 
| **Dashboards** | 9.1 (15 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.1/10 | 49 |
| **net2phone** | N/A | N/A |

#### Dialing Options

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Preview Dialing** | 8.2 (28 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.1 (24 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 7.4 (11 reviews) | Not enough data | 

#### Agent Tools

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Whisper Coaching ** | 7.5 (23 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.1 (24 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.6 (29 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Voice Activity Detection** | 8.2 (23 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.6 (29 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 7.7 (24 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.5 (12 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.6 (11 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.5 (13 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.3/10 | 31 |
| **net2phone** | N/A | N/A |

#### Channels

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Multi-Channel Coverage** | 9.0 (21 reviews) | Not enough data | 
| **Open Listening** | Feature Not Available | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 7.9 (16 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (27 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Generation** | 7.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 8 |
| **net2phone** | N/A | N/A |

#### Usability

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **All-Employee Access** | Feature Not Available | Not enough data | 
| **Supporting Documents** | 8.6 (6 reviews) | Not enough data | 
| **Two-Way Communication** | 9.7 (6 reviews) | Not enough data | 

#### Reporting

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (6 reviews) | Not enough data | 
| **Trend Analysis** | 8.3 (6 reviews) | Not enough data | 
| **Performance Monitoring** | 9.7 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.2/10 | 88 |
| **net2phone** | N/A | N/A |

#### Channels

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Voice** | 9.0 (52 reviews) ✓ Verified | Not enough data | 
| **Social** | 7.4 (40 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 7.7 (41 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.8 (50 reviews) ✓ Verified | Not enough data | 
| **Email** | 8.0 (41 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (28 reviews) | Not enough data | 

#### Functions

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Session Routing** | 8.3 (68 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.1 (65 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.0 (55 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 7.5 (33 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.0 (41 reviews) ✓ Verified | Not enough data | 
| **IVR** | 7.8 (39 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.2 (44 reviews) | Not enough data | 
| **Persistent Data** | 8.1 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Session Summary Notes** | 7.9 (58 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.6 (64 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.0 (70 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.1 (43 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 7.9 (39 reviews) ✓ Verified | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **net2phone** | 8.6/10 | 9 |

#### Collaboration Tools

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | 9.3 (5 reviews) | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Mobile** | Not enough data | 9.0 (8 reviews) | 
| **Browser Application** | Not enough data | 8.7 (5 reviews) | 
| **Desktop Application** | Not enough data | 7.2 (6 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 15 |
| **net2phone** | N/A | N/A |

#### Workforce Management

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Agent Availability** | 8.7 (13 reviews) | Not enough data | 
| **Skills Management** | 8.3 (11 reviews) | Not enough data | 
| **Shift Scheduling** | 8.5 (10 reviews) | Not enough data | 
| **Agent Self-Service** | 7.4 (11 reviews) | Not enough data | 
| **Mobile Access** | 9.2 (14 reviews) | Not enough data | 

#### Administration

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Automation** | 8.3 (13 reviews) | Not enough data | 
| **Performance Analysis** | 8.8 (11 reviews) | Not enough data | 
| **Dashboards** | 9.5 (14 reviews) | Not enough data | 
| **Forecasting** | 8.0 (10 reviews) | Not enough data | 
| **Intraday Management** | 8.2 (11 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.8/10 | 21 |
| **net2phone** | N/A | N/A |

#### Conversational Platform

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Personalization** | 8.9 (17 reviews) | Not enough data | 
| **Omnichannel** | 8.6 (13 reviews) | Not enough data | 
| **Contextual Engagement** | 9.2 (14 reviews) | Not enough data | 
| **Proactive Engagement** | 9.7 (10 reviews) | Not enough data | 

#### Support Automation

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Intelligent Routing** | 8.4 (15 reviews) | Not enough data | 
| **Seamless Escalation** | 8.6 (13 reviews) | Not enough data | 
| **Transcripts** | 9.4 (13 reviews) | Not enough data | 
| **Self-Serve Support** | 7.4 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Generation** | 9.2 (8 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 30 |
| **net2phone** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Pop-up Chat** | 9.3 (14 reviews) | Not enough data | 
| **Notifications** | 8.9 (15 reviews) | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | 8.7 (17 reviews) | Not enough data | 
| **Co-Browsing** | 6.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Customization ** | 8.1 (17 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (12 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | 8.5 (11 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (12 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (14 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 14 |
| **net2phone** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Self-Service Experience

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (9 reviews) | Not enough data | 
| **Community Forums** | 8.8 (10 reviews) | Not enough data | 
| **Mobile Optimization** | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | 9.7 (5 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.9/10 | 12 |
| **net2phone** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Mentions** | 9.1 (9 reviews) | Not enough data | 
| **Tickets** | 9.0 (8 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Email** | 8.8 (8 reviews) | Not enough data | 
| **Social** | 9.1 (9 reviews) | Not enough data | 
| **Live Chat** | 9.0 (7 reviews) | Not enough data | 
| **Phone** | 9.4 (11 reviews) | Not enough data | 
| **Text** | 9.2 (11 reviews) | Not enough data | 

#### Insight

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Surveys** | 7.8 (6 reviews) | Not enough data | 
| **Reporting** | 8.1 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | 9.3 (9 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **net2phone** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **net2phone** | 8.2/10 | 91 |

#### Platform Basics - VoIP Providers

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | 6.9 (6 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.9 (86 reviews) | 
| **Video Calls** | Not enough data | 7.5 (35 reviews) | 
| **Instant Messaging** | Not enough data | 7.7 (37 reviews) | 
| **Screen Sharing** | Not enough data | 7.7 (30 reviews) | 
| **Conference Calls** | Not enough data | 8.4 (59 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 9.0 (70 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Software Pairing** | Not enough data | 7.5 (27 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (40 reviews) | 
| **Individual Download** | Not enough data | 8.0 (35 reviews) | 

#### Advanced Features

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Hold Music** | Not enough data | 8.3 (62 reviews) | 
| **Automated Attendants** | Not enough data | 8.9 (66 reviews) | 
| **VOiP Number** | Not enough data | 9.2 (72 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.9/10 | 7 |
| **net2phone** | 7.9/10 | 13 |

#### Agentic AI - UCaaS Platforms

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 

#### Extensions

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.3 (6 reviews) | 
| **Native VoIP** | Not enough data | 8.5 (10 reviews) | 
| **CCaaS Option** | Not enough data | 6.5 (9 reviews) | 

#### Features

| Feature | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Voicemail to Email** | 10.0 (5 reviews) | 8.3 (12 reviews) | 
| **Voicemail to SMS** | Not enough data | 6.9 (8 reviews) | 
| **File Sharing** | 7.7 (5 reviews) | 7.2 (6 reviews) | 
| **Voice Conferencing** | Not enough data | 9.3 (7 reviews) | 
| **Video Conferencing** | Not enough data | 7.9 (7 reviews) | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to RingCentral Contact Center (11):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to net2phone (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | RingCentral Contact Center | net2phone | 
|---|---|---|
| **Small-Business** | 49.0% | 79.7% | 
| **Mid-Market** | 38.3% | 17.6% | 
| **Enterprise** | 12.6% | 2.7% | 

### By Industry

#### RingCentral Contact Center

- **Computer Software:** 8.1%
- **Telecommunications:** 6.6%
- **Consumer Services:** 6.1%
- **Financial Services:** 6.1%
- **Staffing and Recruiting:** 5.6%
- **Insurance:** 5.6%
- **Information Technology and Services:** 4.6%
- **Law Practice:** 4.1%
- **Marketing and Advertising:** 3.6%
- **Hospital & Health Care:** 3.6%
- **Other:** 46.2%

#### net2phone

- **Construction:** 5.9%
- **Information Technology and Services:** 5.9%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 4.8%
- **Retail:** 4.3%
- **Medical Practice:** 4.3%
- **Non-Profit Organization Management:** 4.3%
- **Financial Services:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Health, Wellness and Fitness:** 3.2%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to net2phone

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56542 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3398 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (355 reviews)

---
## Top Discussions

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 3 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) — 1 comment
  > **Top comment:** "I use RingCentral Contact Center in my daily work to manage customer support interactions, including handling inbound calls, routing customer inquiries,..."

### net2phone

- Title: [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) — 4 comments
  > **Top comment:** "No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review..."
- Title: [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) — 2 comments
  > **Top comment:** "No. "
- Title: [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) — 1 comment
  > **Top comment:** "They offer business phone services."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringcentral-contact-center-vs-net2phone-g2)