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Compare RingCentral Contact Center and net2phone 
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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (79.3% of reviews)
Entry-Level Pricing
No pricing available
$23.99 1 user Per Month
RingCentral Contact Center
Star Rating
(168)4.0 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact Centernet2phone
Star Rating
(189)4.4 out of 5
Market Segments
Small-Business (79.3% of reviews)
Pros & Cons
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansRingCentral Contact Center vs net2phone
When assessing the two solutions, reviewers found net2phone easier to use and administer. Reviewers also felt that net2phone was easier to do business with overall. However reviewers felt that the products are equally easy to set up.
- Reviewers felt that net2phone meets the needs of their business better than RingCentral Contact Center.
- When comparing quality of ongoing product support, reviewers felt that net2phone is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of net2phone over RingCentral Contact Center.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availablenet2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
RingCentral Contact Center
No trial information availablenet2phone
Free Trial is available
Ratings
Meets Requirements
8.4
133
8.7
106
Ease of Use
8.5
135
8.7
107
Ease of Setup
8.4
67
8.4
87
Ease of Admin
8.3
46
8.4
84
Quality of Support
7.9
117
8.6
107
Has the product been a good partner in doing business?
8.0
47
8.7
87
Product Direction (% positive)
7.1
124
7.9
96
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
8.8
13
Not enough data
8.6
15
Not enough data
9.4
13
Not enough data
9.0
10
Not enough data
9.8
10
Not enough data
9.7
12
Not enough data
Dialing Options
8.3
23
|
Verified
Not enough data
8.0
21
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.3
21
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.0
10
Not enough data
8.3
10
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.8
46
|
Verified
Not enough data
7.3
37
|
Verified
Not enough data
7.6
39
|
Verified
Not enough data
7.8
45
|
Verified
Not enough data
7.9
38
|
Verified
Not enough data
Generative AI
6.7
26
Not enough data
Functions
8.2
65
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.9
53
|
Verified
Not enough data
7.4
32
|
Verified
Not enough data
8.0
40
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
8.1
42
Not enough data
8.0
36
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
57
|
Verified
Not enough data
8.5
63
|
Verified
Not enough data
7.9
67
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
7.8
38
|
Verified
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
7.2
6
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.6
14
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.3
9
Not enough data
8.2
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.9
84
Not enough data
7.5
35
Not enough data
7.7
37
Not enough data
7.7
30
Not enough data
8.4
59
Not enough data
9.0
70
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.5
27
Not enough data
8.1
40
Not enough data
8.0
35
Advanced Features
Not enough data
8.2
61
Not enough data
8.9
65
Not enough data
9.2
71
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
8.3
6
Not enough data
8.5
10
Not enough data
6.5
9
Features
Not enough data
8.5
11
Not enough data
6.9
8
Not enough data
7.2
6
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and net2phone are categorized as UCaaS Platforms
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, Contact Center, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
net2phone is categorized as VoIP Providers and Video Conferencing
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.0%
Telecommunications
6.8%
Financial Services
6.2%
Consumer Services
6.2%
Staffing and Recruiting
4.9%
Other
67.9%
Information Technology and Services
6.0%
Construction
6.0%
Telecommunications
5.4%
Hospital & Health Care
4.9%
Retail
4.3%
Other
73.4%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Is net2phone reliable?
4 Comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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