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Compare Rhino Support and Zoho Desk

See this
side-by-side comparison of Rhino Support vs. Zoho Desk
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,681 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Zoho Desk
Zoho Desk
(2,681)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Rhino Support
Rhino Support
Zoho Desk
Zoho Desk
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Zoho Desk
Zoho Desk
$0 for 3 agents

Rhino Support vs Zoho Desk

  • Reviewers felt that Zoho Desk meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Zoho Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Zoho Desk over Rhino Support.
Categories
Shared Categories
Rhino Support
Rhino Support
Zoho Desk
Zoho Desk
Rhino Support and Zoho Desk are categorized as Help Desk and Live Chat
Unique Categories
Rhino Support
Rhino Support has no unique categories
Zoho Desk
Zoho Desk is categorized as Customer Self-Service and Social Customer Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Zoho Desk
Zoho Desk
8.7
Responses: 2096
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Zoho Desk
Zoho Desk
8.5
Responses: 2116
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.2
Responses: 1764
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.3
Responses: 1779
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Zoho Desk
Zoho Desk
8.2
Responses: 1888
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1605
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Zoho Desk
Zoho Desk
8.6
Responses: 2063
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 1344
Verified Feature
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 1339
Verified Feature
Workflow
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1209
Verified Feature
Response Automation
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1120
Verified Feature
SLA Management
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 938
Verified Feature
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 1131
Verified Feature
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 1135
Verified Feature
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 726
Verified Feature
Communication
Pop-up Chat
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
9.0
Responses: 359
Verified Feature
Notifications
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 380
Verified Feature
Targeted Emails
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 317
In-App Messaging
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.9
Responses: 299
Verified Feature
Co-Browsing
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
9.1
Responses: 43
Internal Use
Customization
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
Conversation Archiving
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
9.3
Responses: 12
Lead Development
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 130
Knowledge Base
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 348
Verified Feature
Team Inbox
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 349
Verified Feature
Customer Profiles
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.7
Responses: 348
Verified Feature
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1055
Verified Feature
Email to Case
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.8
Responses: 1209
Verified Feature
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 747
Verified Feature
Social Integration
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 621
Verified Feature
Voice
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 473
Verified Feature
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 645
Verified Feature
Customization
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 950
Verified Feature
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.5
Responses: 975
Verified Feature
Integration
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 565
Verified Feature
Reporting
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.4
Responses: 1064
Verified Feature
Dashboards
Rhino Support
Rhino Support
Not enough data available
Zoho Desk
Zoho Desk
8.6
Responses: 1139
Verified Feature
Reviewers' Company Size
Reviewers of both Rhino Support and Zoho Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.6%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.7%
Reviews
Most Helpful Favorable Review
Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Zoho Desk
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Screenshots
Rhino Support
Rhino Support Screenshots
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