Compare Rhino Support vs Zendesk Support

See this
comparison of Rhino Support vs. Zendesk Support
based on data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. Zendesk Support rates 4.2/5 stars with 1,662 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Solo
$47
per month
Essential
$5
/month
 
Pro
$97
per month
Team
$19
/month
 
Platinum
$197
per month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Rhino Support
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.7
Ease of Use
Ease of Use
7.9
8.6
Ease of Setup
Ease of SetupNot enough data available
8.2
Ease of Admin
Ease of AdminNot enough data available
8.3
Quality of Support
Quality of Support
7.7
8.3
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
Product Direction (% positive)
Product Direction (% positive)
8.5
7.6
Meets Requirements
Rhino Support
8.3
Zendesk Support
8.7
Ease of Use
Rhino Support
7.9
Zendesk Support
8.6
Ease of Setup
Rhino Support
Not enough data available
Zendesk Support
8.2
Ease of Admin
Rhino Support
Not enough data available
Zendesk Support
8.3
Quality of Support
Rhino Support
7.7
Zendesk Support
8.3
Ease of Doing Business With
Rhino Support
Not enough data available
Zendesk Support
8.4
Product Direction (% positive)
Rhino Support
8.5
Zendesk Support
7.6

Features

Ticket and Case Management
Ticket creation user experience
Rhino Support
Not enough data available
Zendesk Support
8.9
Ticket response user experience
Rhino Support
Not enough data available
Zendesk Support
8.7
Workflow
Rhino Support
Not enough data available
Zendesk Support
8.5
Response Automation
Rhino Support
Not enough data available
Zendesk Support
8.4
SLA Management
Rhino Support
Not enough data available
Zendesk Support
8.2
Attachments/Screencasts
Rhino Support
Not enough data available
Zendesk Support
8.4
Ticket Collaboration
Rhino Support
Not enough data available
Zendesk Support
8.6
Knowledge Share
Knowledge Base
Rhino Support
Not enough data available
Zendesk Support
8.6
Searchable Articles
Rhino Support
Not enough data available
Zendesk Support
8.6
Community Forums
Rhino Support
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
Rhino Support
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Rhino Support
Not enough data available
Zendesk Support
8.6
Forum to Reponse
Rhino Support
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Rhino Support
Not enough data available
Zendesk Support
8.9
Live Chat
Rhino Support
Not enough data available
Zendesk Support
8.6
Communication Channels
Customer Portal
Rhino Support
Not enough data available
Zendesk Support
8.5
Email to Case
Rhino Support
Not enough data available
Zendesk Support
8.8
Chat/Live Support
Rhino Support
Not enough data available
Zendesk Support
8.4
Social Integration
Rhino Support
Not enough data available
Zendesk Support
8.2
Call Center
Make, Receive, and Record Calls
Rhino Support
Not enough data available
Zendesk Support
8.1
Customer and Contacts Database
Rhino Support
Not enough data available
Zendesk Support
8.2
Products and Version Tracking
Rhino Support
Not enough data available
Zendesk Support
8.2
Call Scripting
Rhino Support
Not enough data available
Zendesk Support
8.0
Interactive Voice Response (IVR)
Rhino Support
Not enough data available
Zendesk Support
7.9
Self Service/Community
Forums
Rhino Support
Not enough data available
Zendesk Support
8.1
Knowledge Base
Rhino Support
Not enough data available
Zendesk Support
8.4
Ideas/Feedback
Rhino Support
Not enough data available
Zendesk Support
8.1
Q&A
Rhino Support
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Rhino Support
Not enough data available
Zendesk Support
8.0
Reporting
Rhino Support
Not enough data available
Zendesk Support
8.0
Dashboards
Rhino Support
Not enough data available
Zendesk Support
8.2
Platform
Mobile User Support
Rhino Support
Not enough data available
Zendesk Support
8.1
ITIL Compliance
Rhino Support
Not enough data available
Zendesk Support
8.2
Customization
Rhino Support
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
Rhino Support
Not enough data available
Zendesk Support
8.3
Internationalization
Rhino Support
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Rhino Support
Not enough data available
Zendesk Support
8.5
Integration APIs
Rhino Support
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
36.4%
37.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
27.3%
17.2%
Rhino Support
Small-Business
36.4%
Mid-Market
36.4%
Enterprise
27.3%
Zendesk Support
Small-Business
37.9%
Mid-Market
44.9%
Enterprise
17.2%

Reviewers' Industry

 
Education Management
18.2%
Computer Software
16.9%
 
Retail
9.1%
Information Technology and Services
14.7%
 
Marketing and Advertising
9.1%
Internet
9.2%
 
Internet
9.1%
Marketing and Advertising
4.7%
 
Information Technology and Services
9.1%
Retail
3.8%
 
Other
45.5%
Other
50.6%
Rhino Support
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Zendesk Support
Computer Software
16.9%
Information Technology and Services
14.7%
Internet
9.2%
Marketing and Advertising
4.7%
Retail
3.8%
Other
50.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Hospitality

Do their best to make sure you’re satisfied with their service

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Rhino Support
Most Helpful Favorable Review
User in Hospitality

Do their best to make sure you’re satisfied with their service

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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