Compare Rhino Support and ZaZaChat
See this
side-by-side comparison of Rhino Support vs. ZaZaChat
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, ZaZaChat rates 4.1/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Rhino Support |  ZaZaChat | |
| Star Rating | Rhino Support | ZaZaChat |
| Market Segments | Rhino Support Small-Business (36.4% of reviews) | ZaZaChat Mid-Market (50.0% of reviews) |
| Entry Level Price | Rhino Support $47 per month | ZaZaChat No pricing information available |
Rhino Support vs ZaZaChat
- Reviewers felt that ZaZaChat meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that Rhino Support is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over ZaZaChat.
Categories
Unique Categories
Rhino Support has no unique categories
ZaZaChat is categorized as Customer Self-Service
Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
‐
‐
‐
Free Trial Unavailable
Ratings
Meets Requirements
Rhino Support
Responses: 8
ZaZaChat
Responses: 11
Ease of Use
Rhino Support
Responses: 8
ZaZaChat
Responses: 12
Ease of Setup
Rhino Support
Not enough data availableZaZaChat
Not enough data availableEase of Admin
Rhino Support
Not enough data availableZaZaChat
Not enough data availableQuality of Support
Rhino Support
Responses: 8
ZaZaChat
Responses: 11
Ease of Doing Business With
Rhino Support
Not enough data availableZaZaChat
Not enough data availableProduct Direction (% positive)
Rhino Support
Responses: 8
ZaZaChat
Responses: 11
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Ticket response user experience
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Workflow
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Response Automation
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
SLA Management
Rhino Support
ZaZaChat
Attachments/Screencasts
Rhino Support
ZaZaChat
Responses: 5
Ticket Collaboration
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Customer and Contacts Database
Rhino Support
ZaZaChat
Responses: 5
Communication
Pop-up Chat
Rhino Support
ZaZaChat
Responses: 9
Verified Feature
Notifications
Rhino Support
ZaZaChat
Responses: 9
Verified Feature
Targeted Emails
Rhino Support
ZaZaChat
Responses: 8
In-App Messaging
Rhino Support
ZaZaChat
Responses: 9
Verified Feature
Co-Browsing
Rhino Support
ZaZaChat
Internal Use
Customization
Rhino Support
ZaZaChat
Conversation Archiving
Rhino Support
ZaZaChat
Responses: 9
Verified Feature
Lead Development
Rhino Support
ZaZaChat
Responses: 7
Knowledge Base
Rhino Support
ZaZaChat
Responses: 9
Verified Feature
Team Inbox
Rhino Support
ZaZaChat
Responses: 9
Verified Feature
Customer Profiles
Rhino Support
ZaZaChat
Responses: 9
Verified Feature
Communication Channels
Customer Portal
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Email to Case
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Chat/Live Support
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Social Integration
Rhino Support
ZaZaChat
Voice
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Platform
Mobile User Support
Rhino Support
ZaZaChat
Customization
Rhino Support
ZaZaChat
User, Role, and Access Management
Rhino Support
ZaZaChat
Integration
Rhino Support
ZaZaChat
Reporting
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Dashboards
Rhino Support
ZaZaChat
Responses: 6
Verified Feature
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for ZaZaChat were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
ZaZaChat
Mid-Market
(51-1000 emp.)
Rhino Support
ZaZaChat
Enterprise
(> 1000 emp.)
Rhino Support
ZaZaChat
Reviewers' Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Reviews
Most Helpful Favorable Review
Administrator in Retail
Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature.
Tina C.
User in Human Resources
ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...
Most Helpful Critical Review
Glenn Wallace, R.
Administrator in Marketing and Advertising
Haven't found anything to dislike. it works great.
User in Writing and Editing
there is nothing to disclike so not much
Top Alternatives
Discussions
Rhino Support has no discussions with answers
ZaZaChat has no discussions with answers
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