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Compare Rhino Support and ZaZaChat

See this
side-by-side comparison of Rhino Support vs. ZaZaChat
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, ZaZaChat rates 4.1/5 stars with 12 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
ZaZaChat
ZaZaChat
(12)
4.1 out of 5
ZaZaChat
Star Rating
Rhino Support
Rhino Support
ZaZaChat
ZaZaChat
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
ZaZaChat
ZaZaChat
Mid-Market (50.0% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
ZaZaChat
ZaZaChat
No pricing information available

Rhino Support vs ZaZaChat

  • Reviewers felt that ZaZaChat meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Rhino Support is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over ZaZaChat.
Categories
Shared Categories
Rhino Support
Rhino Support
ZaZaChat
ZaZaChat
Rhino Support and ZaZaChat are categorized as Help Desk and Live Chat
Unique Categories
Rhino Support
Rhino Support has no unique categories
ZaZaChat
ZaZaChat is categorized as Customer Self-Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
ZaZaChat
ZaZaChat Pricing
Free Trial Unavailable
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
ZaZaChat
ZaZaChat
8.5
Responses: 11
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
ZaZaChat
ZaZaChat
7.9
Responses: 12
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
ZaZaChat
ZaZaChat
7.4
Responses: 11
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
ZaZaChat
ZaZaChat
7.9
Responses: 11
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Workflow
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Response Automation
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
SLA Management
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Feature Not Available
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.0
Responses: 5
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.7
Responses: 5
Communication
Pop-up Chat
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
9.3
Responses: 9
Verified Feature
Notifications
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.8
Responses: 9
Verified Feature
Targeted Emails
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.7
Responses: 8
In-App Messaging
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 9
Verified Feature
Co-Browsing
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Internal Use
Customization
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Conversation Archiving
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 9
Verified Feature
Lead Development
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 7
Knowledge Base
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.7
Responses: 9
Verified Feature
Team Inbox
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.0
Responses: 9
Verified Feature
Customer Profiles
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.7
Responses: 9
Verified Feature
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.3
Responses: 6
Verified Feature
Email to Case
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.1
Responses: 6
Verified Feature
Social Integration
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Feature Not Available
Voice
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
8.6
Responses: 6
Verified Feature
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Customization
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Integration
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
Not enough data available
Reporting
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.5
Responses: 6
Verified Feature
Dashboards
Rhino Support
Rhino Support
Not enough data available
ZaZaChat
ZaZaChat
7.8
Responses: 6
Verified Feature
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for ZaZaChat were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
ZaZaChat
ZaZaChat
41.7%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
ZaZaChat
ZaZaChat
50.0%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
ZaZaChat
ZaZaChat
8.3%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
ZaZaChat
ZaZaChat Industry
Financial Services
16.7%
Writing and Editing
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Human Resources
8.3%
Other
50.0%
Reviews
Most Helpful Favorable Review
Rhino Support
G
Administrator in Retail

Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature.

ZaZaChat
Tina C.
User in Human Resources

ZaZaChat is a decision that I won’t ever regret it is so great and helped me making the support response of my business strong. Starting my business on a smaller level I needed to have a customer support system so that I can gain trust of my customers...

Most Helpful Critical Review
Rhino Support
Glenn Wallace, R.
Administrator in Marketing and Advertising

Haven't found anything to dislike. it works great.

ZaZaChat
GI
User in Writing and Editing

there is nothing to disclike so not much

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
ZaZaChat
ZaZaChat Discussions
Monty the Mongoose crying
ZaZaChat has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
ZaZaChat
ZaZaChat Screenshots
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