Compare Rhino Support and Vtiger Help Desk
See this
side-by-side comparison of Rhino Support vs. Vtiger Help Desk
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Vtiger Help Desk rates 4.0/5 stars with 7 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Rhino Support |  Vtiger Help Desk | |
| Star Rating | Rhino Support | Vtiger Help Desk |
| Market Segments | Rhino Support Small-Business (36.4% of reviews) | Vtiger Help Desk Mid-Market (57.1% of reviews) |
| Entry Level Price | Rhino Support $47 per month | Vtiger Help Desk FREE Up to 10 users free forever |
Rhino Support vs Vtiger Help Desk
- Reviewers felt that Rhino Support meets the needs of their business better than Vtiger Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Vtiger Help Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Vtiger Help Desk.
Categories
Shared Categories
Rhino Support and Vtiger Help Desk are categorized as Help Desk
Unique Categories
Rhino Support is categorized as Live Chat
Vtiger Help Desk is categorized as Customer Self-Service and Social Customer Service
Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Free Trial
Ratings
Meets Requirements
Rhino Support
Responses: 8
Vtiger Help Desk
Responses: 6
Ease of Use
Rhino Support
Responses: 8
Vtiger Help Desk
Responses: 6
Ease of Setup
Rhino Support
Not enough data availableVtiger Help Desk
Not enough data availableEase of Admin
Rhino Support
Not enough data availableVtiger Help Desk
Not enough data availableQuality of Support
Rhino Support
Responses: 8
Vtiger Help Desk
Responses: 6
Ease of Doing Business With
Rhino Support
Not enough data availableVtiger Help Desk
Not enough data availableProduct Direction (% positive)
Rhino Support
Responses: 8
Vtiger Help Desk
Responses: 6
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Vtiger Help Desk
Responses: 6
Ticket response user experience
Rhino Support
Vtiger Help Desk
Responses: 6
Workflow
Rhino Support
Vtiger Help Desk
Responses: 6
Response Automation
Rhino Support
Vtiger Help Desk
Responses: 6
SLA Management
Rhino Support
Vtiger Help Desk
Responses: 6
Attachments/Screencasts
Rhino Support
Vtiger Help Desk
Responses: 6
Ticket Collaboration
Rhino Support
Vtiger Help Desk
Responses: 6
Customer and Contacts Database
Rhino Support
Vtiger Help Desk
Responses: 6
Communication Channels
Customer Portal
Rhino Support
Vtiger Help Desk
Responses: 5
Email to Case
Rhino Support
Vtiger Help Desk
Responses: 6
Chat/Live Support
Rhino Support
Vtiger Help Desk
Responses: 5
Social Integration
Rhino Support
Vtiger Help Desk
Responses: 5
Voice
Rhino Support
Vtiger Help Desk
Responses: 6
Platform
Mobile User Support
Rhino Support
Vtiger Help Desk
Customization
Rhino Support
Vtiger Help Desk
User, Role, and Access Management
Rhino Support
Vtiger Help Desk
Integration
Rhino Support
Vtiger Help Desk
Reporting
Rhino Support
Vtiger Help Desk
Responses: 6
Dashboards
Rhino Support
Vtiger Help Desk
Responses: 6
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for Vtiger Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Vtiger Help Desk
Mid-Market
(51-1000 emp.)
Rhino Support
Vtiger Help Desk
Enterprise
(> 1000 emp.)
Rhino Support
Vtiger Help Desk
Reviewers' Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Reviews
Most Helpful Favorable Review
Administrator in Retail
Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature.
Mario D.
User in Human Resources
What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which automatically organizes the incidents according to priority. The user interface is very fresh and has an...
Most Helpful Critical Review
Glenn Wallace, R.
Administrator in Marketing and Advertising
Haven't found anything to dislike. it works great.
User in Computer Software
The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey
Top Alternatives
Discussions
Rhino Support has no discussions with answers
Vtiger Help Desk has no discussions with answers
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