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Compare Rhino Support and Vtiger Help Desk

See this
side-by-side comparison of Rhino Support vs. Vtiger Help Desk
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Vtiger Help Desk rates 4.0/5 stars with 7 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Vtiger Help Desk
Vtiger Help Desk
(7)
4.0 out of 5
Vtiger Help Desk
Star Rating
Rhino Support
Rhino Support
Vtiger Help Desk
Vtiger Help Desk
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Vtiger Help Desk
Vtiger Help Desk
Mid-Market (57.1% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Vtiger Help Desk
Vtiger Help Desk
FREE Up to 10 users free forever

Rhino Support vs Vtiger Help Desk

  • Reviewers felt that Rhino Support meets the needs of their business better than Vtiger Help Desk.
  • When comparing quality of ongoing product support, reviewers felt that Vtiger Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Vtiger Help Desk.
Categories
Shared Categories
Rhino Support
Rhino Support
Vtiger Help Desk
Vtiger Help Desk
Rhino Support and Vtiger Help Desk are categorized as Help Desk
Unique Categories
Rhino Support
Rhino Support is categorized as Live Chat
Vtiger Help Desk
Vtiger Help Desk is categorized as Customer Self-Service and Social Customer Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Vtiger Help Desk
Vtiger Help Desk Pricing
Help Desk Free
FREEUp to 10 users free forever
Help Desk Starter
$10/ user / month (annually)
Help Desk Professional
$20/ user / month (annually)
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Vtiger Help Desk
Vtiger Help Desk
8.3
Responses: 6
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Vtiger Help Desk
Vtiger Help Desk
8.1
Responses: 6
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.8
Responses: 6
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Workflow
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Response Automation
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
SLA Management
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.4
Responses: 6
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.2
Responses: 6
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.3
Responses: 5
Email to Case
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.2
Responses: 6
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.7
Responses: 5
Social Integration
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
9.0
Responses: 5
Voice
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.9
Responses: 6
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Customization
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Integration
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
Not enough data available
Reporting
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
7.5
Responses: 6
Dashboards
Rhino Support
Rhino Support
Not enough data available
Vtiger Help Desk
Vtiger Help Desk
8.6
Responses: 6
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for Vtiger Help Desk were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Vtiger Help Desk
Vtiger Help Desk
14.3%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Vtiger Help Desk
Vtiger Help Desk
57.1%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Vtiger Help Desk
Vtiger Help Desk
28.6%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Vtiger Help Desk
Vtiger Help Desk Industry
Human Resources
28.6%
Higher Education
28.6%
Management Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%
Reviews
Most Helpful Favorable Review
Rhino Support
G
Administrator in Retail

Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature.

Vtiger Help Desk
Mario D.
User in Human Resources

What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which automatically organizes the incidents according to priority. The user interface is very fresh and has an...

Most Helpful Critical Review
Rhino Support
Glenn Wallace, R.
Administrator in Marketing and Advertising

Haven't found anything to dislike. it works great.

Vtiger Help Desk
G
User in Computer Software

The tracking of the tickets and their statistics is not very friendly, like your satisfaction survey

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Vtiger Help Desk
Vtiger Help Desk Discussions
Monty the Mongoose crying
Vtiger Help Desk has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Vtiger Help Desk
Vtiger Help Desk Screenshots
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