Compare Rhino Support and Vision Helpdesk
See this
side-by-side comparison of Rhino Support vs. Vision Helpdesk
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Vision Helpdesk rates 4.7/5 stars with 56 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Rhino Support |  Vision Helpdesk | |
| Star Rating | Rhino Support | Vision Helpdesk |
| Market Segments | Rhino Support Small-Business (36.4% of reviews) | Vision Helpdesk Small-Business (60.0% of reviews) |
| Entry Level Price | Rhino Support $47 per month | Vision Helpdesk $12 per staff per mo billed annually |
Rhino Support vs Vision Helpdesk
- Reviewers felt that Vision Helpdesk meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Rhino Support.
Categories
Shared Categories
Rhino Support and Vision Helpdesk are categorized as Help Desk
Unique Categories
Rhino Support is categorized as Live Chat
Vision Helpdesk is categorized as Customer Self-Service and Service Desk
Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
‐
‐
Free Trial
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Ratings
Meets Requirements
Rhino Support
Responses: 8
Vision Helpdesk
Responses: 54
Ease of Use
Rhino Support
Responses: 8
Vision Helpdesk
Responses: 54
Ease of Setup
Rhino Support
Not enough data availableVision Helpdesk
Responses: 52
Ease of Admin
Rhino Support
Not enough data availableVision Helpdesk
Responses: 52
Quality of Support
Rhino Support
Responses: 8
Vision Helpdesk
Responses: 53
Ease of Doing Business With
Rhino Support
Not enough data availableVision Helpdesk
Responses: 51
Product Direction (% positive)
Rhino Support
Responses: 8
Vision Helpdesk
Responses: 54
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Vision Helpdesk
Responses: 46
Verified Feature
Ticket response user experience
Rhino Support
Vision Helpdesk
Responses: 45
Verified Feature
Workflow
Rhino Support
Vision Helpdesk
Responses: 42
Verified Feature
Response Automation
Rhino Support
Vision Helpdesk
Responses: 40
SLA Management
Rhino Support
Vision Helpdesk
Responses: 34
Verified Feature
Attachments/Screencasts
Rhino Support
Vision Helpdesk
Responses: 42
Verified Feature
Ticket Collaboration
Rhino Support
Vision Helpdesk
Responses: 38
Verified Feature
Customer and Contacts Database
Rhino Support
Vision Helpdesk
Responses: 16
Verified Feature
Communication Channels
Customer Portal
Rhino Support
Vision Helpdesk
Responses: 43
Verified Feature
Email to Case
Rhino Support
Vision Helpdesk
Responses: 39
Verified Feature
Chat/Live Support
Rhino Support
Vision Helpdesk
Responses: 17
Verified Feature
Social Integration
Rhino Support
Vision Helpdesk
Responses: 18
Verified Feature
Voice
Rhino Support
Vision Helpdesk
Responses: 9
Verified Feature
Platform
Mobile User Support
Rhino Support
Vision Helpdesk
Responses: 29
Verified Feature
Customization
Rhino Support
Vision Helpdesk
Responses: 37
Verified Feature
User, Role, and Access Management
Rhino Support
Vision Helpdesk
Responses: 37
Verified Feature
Integration
Rhino Support
Vision Helpdesk
Responses: 21
Verified Feature
Reporting
Rhino Support
Vision Helpdesk
Responses: 35
Verified Feature
Dashboards
Rhino Support
Vision Helpdesk
Responses: 37
Verified Feature
Reviewers' Company Size
Reviewers of both Rhino Support and Vision Helpdesk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Vision Helpdesk
Mid-Market
(51-1000 emp.)
Rhino Support
Vision Helpdesk
Enterprise
(> 1000 emp.)
Rhino Support
Vision Helpdesk
Reviewers' Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Non-Profit Organization Management
29.1%
Internet
10.9%
Information Technology and Services
10.9%
Computer Software
5.5%
Individual & Family Services
3.6%
Other
40.0%
Reviews
Most Helpful Favorable Review
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
William D.
Administrator in Information Technology and Services
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
Most Helpful Critical Review
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Administrator in Machinery
Everything was a bit slow and buggy at times.
Top Alternatives
Discussions
Rhino Support has no discussions with answers
Vision Helpdesk has no discussions with answers
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