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Compare Rhino Support and Vision Helpdesk

See this
side-by-side comparison of Rhino Support vs. Vision Helpdesk
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Vision Helpdesk rates 4.7/5 stars with 56 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Vision Helpdesk
Vision Helpdesk
(56)
4.7 out of 5
Vision Helpdesk
Star Rating
Rhino Support
Rhino Support
Vision Helpdesk
Vision Helpdesk
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Vision Helpdesk
Vision Helpdesk
Small-Business (60.0% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Vision Helpdesk
Vision Helpdesk
$12 per staff per mo billed annually

Rhino Support vs Vision Helpdesk

  • Reviewers felt that Vision Helpdesk meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over Rhino Support.
Categories
Shared Categories
Rhino Support
Rhino Support
Vision Helpdesk
Vision Helpdesk
Rhino Support and Vision Helpdesk are categorized as Help Desk
Unique Categories
Rhino Support
Rhino Support is categorized as Live Chat
Vision Helpdesk
Vision Helpdesk is categorized as Customer Self-Service and Service Desk
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Vision Helpdesk
Vision Helpdesk Pricing
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Vision Helpdesk
Vision Helpdesk
9.3
Responses: 54
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 54
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 52
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 52
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Vision Helpdesk
Vision Helpdesk
9.6
Responses: 53
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 51
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 54
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.5
Responses: 46
Verified Feature
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 45
Verified Feature
Workflow
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.9
Responses: 42
Verified Feature
Response Automation
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 40
SLA Management
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 34
Verified Feature
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 42
Verified Feature
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 38
Verified Feature
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 16
Verified Feature
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.2
Responses: 43
Verified Feature
Email to Case
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.4
Responses: 39
Verified Feature
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.3
Responses: 17
Verified Feature
Social Integration
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 18
Verified Feature
Voice
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.5
Responses: 9
Verified Feature
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 29
Verified Feature
Customization
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.2
Responses: 37
Verified Feature
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.1
Responses: 37
Verified Feature
Integration
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.7
Responses: 21
Verified Feature
Reporting
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
8.8
Responses: 35
Verified Feature
Dashboards
Rhino Support
Rhino Support
Not enough data available
Vision Helpdesk
Vision Helpdesk
9.0
Responses: 37
Verified Feature
Reviewers' Company Size
Reviewers of both Rhino Support and Vision Helpdesk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Vision Helpdesk
Vision Helpdesk
60.0%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Vision Helpdesk
Vision Helpdesk
32.7%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Vision Helpdesk
Vision Helpdesk
7.3%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Vision Helpdesk
Vision Helpdesk Industry
Non-Profit Organization Management
29.1%
Internet
10.9%
Information Technology and Services
10.9%
Computer Software
5.5%
Individual & Family Services
3.6%
Other
40.0%
Reviews
Most Helpful Favorable Review
Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Vision Helpdesk
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Vision Helpdesk
G
Administrator in Machinery

Everything was a bit slow and buggy at times.

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Vision Helpdesk
Vision Helpdesk Discussions
Monty the Mongoose crying
Vision Helpdesk has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Vision Helpdesk
Vision Helpdesk Screenshots
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