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Compare Rhino Support and UseResponse

See this
side-by-side comparison of Rhino Support vs. UseResponse
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, UseResponse rates 4.7/5 stars with 19 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
UseResponse
UseResponse
(19)
4.7 out of 5
UseResponse
Star Rating
Rhino Support
Rhino Support
UseResponse
UseResponse
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
UseResponse
UseResponse
Small-Business (42.1% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
UseResponse
UseResponse
$39 per 2 agents, per month

Rhino Support vs UseResponse

  • Reviewers felt that UseResponse meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that UseResponse is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of UseResponse over Rhino Support.
Categories
Shared Categories
Rhino Support
Rhino Support
UseResponse
UseResponse
Rhino Support and UseResponse are categorized as Help Desk and Live Chat
Unique Categories
Rhino Support
Rhino Support has no unique categories
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
UseResponse
UseResponse Pricing
Cloud
$39per 2 agents, per month
Enterprise Package
$149per 2 agents per month
Self-Hosted
$4800one-time fee
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
UseResponse
UseResponse
9.1
Responses: 18
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
UseResponse
UseResponse
9.3
Responses: 18
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.2
Responses: 13
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.4
Responses: 13
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
UseResponse
UseResponse
9.8
Responses: 17
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.9
Responses: 13
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
UseResponse
UseResponse
10.0
Responses: 18
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.5
Responses: 13
Verified Feature
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.2
Responses: 13
Verified Feature
Workflow
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.4
Responses: 13
Verified Feature
Response Automation
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.7
Responses: 10
SLA Management
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.5
Responses: 11
Verified Feature
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.4
Responses: 12
Verified Feature
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.0
Responses: 7
Verified Feature
Communication
Pop-up Chat
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Notifications
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Targeted Emails
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
In-App Messaging
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Co-Browsing
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Internal Use
Customization
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Conversation Archiving
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Lead Development
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Knowledge Base
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Team Inbox
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Customer Profiles
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Not enough data available
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.7
Responses: 12
Verified Feature
Email to Case
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.4
Responses: 8
Verified Feature
Social Integration
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
8.6
Responses: 6
Verified Feature
Voice
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
Feature Not Available
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.3
Responses: 9
Verified Feature
Customization
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.2
Responses: 11
Verified Feature
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
9.4
Responses: 11
Verified Feature
Integration
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
8.6
Responses: 7
Verified Feature
Reporting
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Dashboards
Rhino Support
Rhino Support
Not enough data available
UseResponse
UseResponse
8.5
Responses: 12
Verified Feature
Reviewers' Company Size
Reviewers of both Rhino Support and UseResponse were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
UseResponse
UseResponse
42.1%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
UseResponse
UseResponse
42.1%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
UseResponse
UseResponse
15.8%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
UseResponse
UseResponse Industry
Information Technology and Services
21.1%
Financial Services
10.5%
Computer Software
10.5%
Shipbuilding
5.3%
Semiconductors
5.3%
Other
47.4%
Reviews
Most Helpful Favorable Review
Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

UseResponse
GS
User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

UseResponse
Dmitry M.
Administrator in Information Technology and Services

Sometime it takes a long time to get features submitted to their ticket system, what is fair enough as their number of clients growing. Administration area is a bit hard to learn to start.

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
UseResponse
UseResponse Discussions
Monty the Mongoose crying
UseResponse has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
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