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Compare Rhino Support and Track-It!

See this
side-by-side comparison of Rhino Support vs. Track-It!
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Track-It! rates 3.6/5 stars with 84 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Track-It!
Track-It!
(84)
3.6 out of 5
Track-It!
Star Rating
Rhino Support
Rhino Support
Track-It!
Track-It!
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Track-It!
Track-It!
Mid-Market (58.0% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Track-It!
Track-It!
No pricing information available

Rhino Support vs Track-It!

  • Reviewers felt that Rhino Support meets the needs of their business better than Track-It!.
  • When comparing quality of ongoing product support, Rhino Support and Track-It! provide similar levels of assistance.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Track-It!.
Categories
Shared Categories
Rhino Support
Rhino Support
Track-It!
Track-It!
Rhino Support and Track-It! are categorized as Help Desk
Unique Categories
Rhino Support
Rhino Support is categorized as Live Chat
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Track-It!
Track-It! Pricing
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Track-It!
Track-It!
7.8
Responses: 75
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Track-It!
Track-It!
7.8
Responses: 75
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
7.4
Responses: 45
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
7.8
Responses: 47
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Track-It!
Track-It!
7.7
Responses: 57
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
8.0
Responses: 45
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Track-It!
Track-It!
5.6
Responses: 74
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
8.0
Responses: 9
Verified Feature
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
6.5
Responses: 9
Verified Feature
Workflow
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
7.0
Responses: 9
Verified Feature
Response Automation
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
7.4
Responses: 7
SLA Management
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
6.7
Responses: 9
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
6.9
Responses: 8
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
7.7
Responses: 5
Verified Feature
Email to Case
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
7.9
Responses: 7
Verified Feature
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Social Integration
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Voice
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Customization
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Integration
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
Not enough data available
Reporting
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
7.1
Responses: 8
Verified Feature
Dashboards
Rhino Support
Rhino Support
Not enough data available
Track-It!
Track-It!
6.4
Responses: 7
Verified Feature
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for Track-It! were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Track-It!
Track-It!
11.1%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Track-It!
Track-It!
58.0%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Track-It!
Track-It!
30.9%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Track-It!
Track-It! Industry
Information Technology and Services
14.6%
Hospital & Health Care
7.3%
Higher Education
7.3%
Utilities
4.9%
Law Practice
4.9%
Other
61.0%
Reviews
Most Helpful Favorable Review
Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Track-It!
GL
Administrator in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Track-It!
GH
Administrator in Hospital & Health Care

The inability to type in search within routing matrix.

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Track-It!
Track-It! Discussions
Monty the Mongoose crying
Track-It! has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Track-It!
Track-It! Screenshots
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