Compare Rhino Support and Teamwork Desk
See this
side-by-side comparison of Rhino Support vs. Teamwork Desk
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Rhino Support |  Teamwork Desk | |
| Star Rating | Rhino Support | Teamwork Desk |
| Market Segments | Rhino Support Small-Business (36.4% of reviews) | Teamwork Desk Small-Business (75.0% of reviews) |
| Entry Level Price | Rhino Support $47 per month | Teamwork Desk $7 per agent, per month (billed annually) |
Rhino Support vs Teamwork Desk
- Reviewers felt that Teamwork Desk meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that Teamwork Desk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over Rhino Support.
Categories
Shared Categories
Rhino Support and Teamwork Desk are categorized as Help Desk
Unique Categories
Rhino Support is categorized as Live Chat
Teamwork Desk is categorized as Customer Self-Service
Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
‐
Free Trial
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Ratings
Meets Requirements
Rhino Support
Responses: 8
Teamwork Desk
Responses: 45
Ease of Use
Rhino Support
Responses: 8
Teamwork Desk
Responses: 47
Ease of Setup
Rhino Support
Not enough data availableTeamwork Desk
Responses: 23
Ease of Admin
Rhino Support
Not enough data availableTeamwork Desk
Responses: 22
Quality of Support
Rhino Support
Responses: 8
Teamwork Desk
Responses: 44
Ease of Doing Business With
Rhino Support
Not enough data availableTeamwork Desk
Responses: 22
Product Direction (% positive)
Rhino Support
Responses: 8
Teamwork Desk
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Teamwork Desk
Responses: 37
Verified Feature
Ticket response user experience
Rhino Support
Teamwork Desk
Responses: 38
Verified Feature
Workflow
Rhino Support
Teamwork Desk
Responses: 37
Verified Feature
Response Automation
Rhino Support
Teamwork Desk
Responses: 35
Verified Feature
SLA Management
Rhino Support
Teamwork Desk
Attachments/Screencasts
Rhino Support
Teamwork Desk
Responses: 36
Verified Feature
Ticket Collaboration
Rhino Support
Teamwork Desk
Responses: 36
Verified Feature
Customer and Contacts Database
Rhino Support
Teamwork Desk
Responses: 20
Verified Feature
Communication Channels
Customer Portal
Rhino Support
Teamwork Desk
Responses: 29
Verified Feature
Email to Case
Rhino Support
Teamwork Desk
Responses: 34
Verified Feature
Chat/Live Support
Rhino Support
Teamwork Desk
Responses: 5
Social Integration
Rhino Support
Teamwork Desk
Voice
Rhino Support
Teamwork Desk
Platform
Mobile User Support
Rhino Support
Teamwork Desk
Responses: 14
Verified Feature
Customization
Rhino Support
Teamwork Desk
Responses: 13
Verified Feature
User, Role, and Access Management
Rhino Support
Teamwork Desk
Responses: 16
Verified Feature
Integration
Rhino Support
Teamwork Desk
Responses: 7
Verified Feature
Reporting
Rhino Support
Teamwork Desk
Responses: 28
Verified Feature
Dashboards
Rhino Support
Teamwork Desk
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of both Rhino Support and Teamwork Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Teamwork Desk
Mid-Market
(51-1000 emp.)
Rhino Support
Teamwork Desk
Enterprise
(> 1000 emp.)
Rhino Support
Teamwork Desk
Reviewers' Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
Administrator in Internet
They just created a mobile app so that I can answer chats no matter where I am!
Jason M.
User in Marketing and Advertising
The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat. The panel is easy to use and allows us to communicate with our customers optimally. The distribution of...
Most Helpful Critical Review
Ken N.
User in Education Management
Its quite expensive for small scale users but great for large-scale facilities.
Elyssa R.
User in Information Technology and Services
On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)
Top Alternatives
Discussions
Rhino Support has no discussions with answers
Teamwork Desk has no discussions with answers
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