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Compare Rhino Support and Teamwork Desk

See this
side-by-side comparison of Rhino Support vs. Teamwork Desk
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Teamwork Desk rates 4.4/5 stars with 52 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Teamwork Desk
Teamwork Desk
(52)
4.4 out of 5
Teamwork Desk
Star Rating
Rhino Support
Rhino Support
Teamwork Desk
Teamwork Desk
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Teamwork Desk
Teamwork Desk
Small-Business (75.0% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Teamwork Desk
Teamwork Desk
$7 per agent, per month (billed annually)

Rhino Support vs Teamwork Desk

  • Reviewers felt that Teamwork Desk meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Teamwork Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over Rhino Support.
Categories
Shared Categories
Rhino Support
Rhino Support
Teamwork Desk
Teamwork Desk
Rhino Support and Teamwork Desk are categorized as Help Desk
Unique Categories
Rhino Support
Rhino Support is categorized as Live Chat
Teamwork Desk
Teamwork Desk is categorized as Customer Self-Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Teamwork Desk
Teamwork Desk Pricing
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Teamwork Desk
Teamwork Desk
9.0
Responses: 45
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Teamwork Desk
Teamwork Desk
8.8
Responses: 47
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 23
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 22
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Teamwork Desk
Teamwork Desk
8.7
Responses: 44
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
9.0
Responses: 22
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Teamwork Desk
Teamwork Desk
9.3
Responses: 47
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 37
Verified Feature
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 38
Verified Feature
Workflow
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 37
Verified Feature
Response Automation
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 35
Verified Feature
SLA Management
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.9
Responses: 36
Verified Feature
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.8
Responses: 20
Verified Feature
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.6
Responses: 29
Verified Feature
Email to Case
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
9.1
Responses: 34
Verified Feature
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
6.3
Responses: 5
Social Integration
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
Not enough data available
Voice
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
Feature Not Available
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.2
Responses: 14
Verified Feature
Customization
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
7.6
Responses: 13
Verified Feature
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
9.0
Responses: 16
Verified Feature
Integration
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.1
Responses: 7
Verified Feature
Reporting
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
7.9
Responses: 28
Verified Feature
Dashboards
Rhino Support
Rhino Support
Not enough data available
Teamwork Desk
Teamwork Desk
8.7
Responses: 31
Verified Feature
Reviewers' Company Size
Reviewers of both Rhino Support and Teamwork Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Teamwork Desk
Teamwork Desk
75.0%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Teamwork Desk
Teamwork Desk
21.2%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Teamwork Desk
Teamwork Desk
3.8%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Teamwork Desk
Teamwork Desk Industry
Marketing and Advertising
28.8%
Information Technology and Services
15.4%
Internet
9.6%
Computer Software
7.7%
Logistics and Supply Chain
5.8%
Other
32.7%
Reviews
Most Helpful Favorable Review
Rhino Support
GI
Administrator in Internet

They just created a mobile app so that I can answer chats no matter where I am!

Teamwork Desk
Jason M.
User in Marketing and Advertising

The intuitive features of the software allow us to effectively handle queries since it unifies incoming tickets from channels such as email and chat. The panel is easy to use and allows us to communicate with our customers optimally. The distribution of...

Most Helpful Critical Review
Rhino Support
Ken N.
User in Education Management

Its quite expensive for small scale users but great for large-scale facilities.

Teamwork Desk
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Teamwork Desk
Teamwork Desk Discussions
Monty the Mongoose crying
Teamwork Desk has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Teamwork Desk
Teamwork Desk Screenshots
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