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Compare Rhino Support and Support Hero

See this
side-by-side comparison of Rhino Support vs. Support Hero
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Support Hero
Support Hero
(5)
4.7 out of 5
Support Hero
Star Rating
Rhino Support
Rhino Support
Support Hero
Support Hero
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Support Hero
Support Hero
Small-Business (60.0% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Support Hero
Support Hero
No pricing information available

Rhino Support vs Support Hero

  • Reviewers felt that Support Hero meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over Rhino Support.
Categories
Shared Categories
Rhino Support
Rhino Support
Support Hero
Support Hero
Rhino Support and Support Hero share no categories
Unique Categories
Rhino Support
Rhino Support is categorized as Help Desk and Live Chat
Support Hero
Support Hero is categorized as Customer Self-Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Support Hero
Support Hero Pricing
Free Trial Unavailable
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Support Hero
Support Hero
9.0
Responses: 5
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Support Hero
Support Hero
9.3
Responses: 5
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Support Hero
Support Hero
Not enough data available
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Support Hero
Support Hero
Not enough data available
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Support Hero
Support Hero
9.7
Responses: 5
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Support Hero
Support Hero
Not enough data available
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Support Hero
Support Hero
10.0
Responses: 5
Reviewers' Company Size
Reviewers of both Rhino Support and Support Hero were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Support Hero
Support Hero
60.0%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Support Hero
Support Hero
40.0%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Support Hero
Support Hero
0%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Support Hero
Support Hero Industry
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
Other
0.0%
Reviews
Most Helpful Favorable Review
Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Support Hero
G
User in Computer & Network Security

Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job...

Most Helpful Critical Review
Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Support Hero
Support Hero Discussions
Monty the Mongoose crying
Support Hero has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Support Hero
Support Hero Screenshots
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