Compare Rhino Support and Support Hero
See this
side-by-side comparison of Rhino Support vs. Support Hero
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Support Hero rates 4.7/5 stars with 5 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Rhino Support |  Support Hero | |
| Star Rating | Rhino Support | Support Hero |
| Market Segments | Rhino Support Small-Business (36.4% of reviews) | Support Hero Small-Business (60.0% of reviews) |
| Entry Level Price | Rhino Support $47 per month | Support Hero No pricing information available |
Rhino Support vs Support Hero
- Reviewers felt that Support Hero meets the needs of their business better than Rhino Support.
- When comparing quality of ongoing product support, reviewers felt that Support Hero is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Support Hero over Rhino Support.
Categories
Shared Categories
Rhino Support and Support Hero share no categories
Unique Categories
Support Hero is categorized as Customer Self-Service
Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
‐
‐
‐
Free Trial Unavailable
Ratings
Meets Requirements
Rhino Support
Responses: 8
Support Hero
Responses: 5
Ease of Use
Rhino Support
Responses: 8
Support Hero
Responses: 5
Ease of Setup
Rhino Support
Not enough data availableSupport Hero
Not enough data availableEase of Admin
Rhino Support
Not enough data availableSupport Hero
Not enough data availableQuality of Support
Rhino Support
Responses: 8
Support Hero
Responses: 5
Ease of Doing Business With
Rhino Support
Not enough data availableSupport Hero
Not enough data availableProduct Direction (% positive)
Rhino Support
Responses: 8
Support Hero
Responses: 5
Reviewers' Company Size
Reviewers of both Rhino Support and Support Hero were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Support Hero
Mid-Market
(51-1000 emp.)
Rhino Support
Support Hero
Enterprise
(> 1000 emp.)
Rhino Support
Support Hero
Reviewers' Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Internet
40.0%
Information Technology and Services
20.0%
Computer Software
20.0%
Computer & Network Security
20.0%
‐
Other
0.0%
Reviews
Most Helpful Favorable Review
Manas A.
User in Education Management
Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.
User in Computer & Network Security
Before we moved to SupportHero, our customers had to mail our support email (which we had tagged to a basic ticketing system). Often, we would get multiple queries for the same issue and this led to a lot of monotony (longer work days and lower job...
Most Helpful Critical Review
Consultant in Information Technology and Services
I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to
Top Alternatives
Discussions
Rhino Support has no discussions with answers
Support Hero has no discussions with answers
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