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Compare Rhino Support and SnapEngage

See this
side-by-side comparison of Rhino Support vs. SnapEngage
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, SnapEngage rates 4.5/5 stars with 131 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
SnapEngage
SnapEngage
(131)
4.5 out of 5
SnapEngage
Star Rating
Rhino Support
Rhino Support
SnapEngage
SnapEngage
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
SnapEngage
SnapEngage
Mid-Market (48.1% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
SnapEngage
SnapEngage
From $16 per user / per month

Rhino Support vs SnapEngage

  • Reviewers felt that SnapEngage meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that SnapEngage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over SnapEngage.
Categories
Shared Categories
Rhino Support
Rhino Support
SnapEngage
SnapEngage
Rhino Support and SnapEngage are categorized as Live Chat
Unique Categories
Rhino Support
Rhino Support is categorized as Help Desk
SnapEngage
SnapEngage is categorized as SAP App Center and Customer Self-Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
SnapEngage
SnapEngage Pricing
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
Contact Usper user / per month
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
SnapEngage
SnapEngage
8.6
Responses: 127
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
SnapEngage
SnapEngage
9.2
Responses: 129
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
8.9
Responses: 82
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
8.9
Responses: 81
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
SnapEngage
SnapEngage
9.1
Responses: 116
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
9.4
Responses: 80
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
SnapEngage
SnapEngage
8.3
Responses: 127
Features
Communication
Pop-up Chat
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
9.0
Responses: 80
Verified Feature
Notifications
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
8.4
Responses: 83
Verified Feature
Targeted Emails
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
7.7
Responses: 25
In-App Messaging
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
7.9
Responses: 39
Verified Feature
Co-Browsing
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
Not enough data available
Internal Use
Customization
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
8.2
Responses: 65
Verified Feature
Conversation Archiving
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
8.1
Responses: 53
Verified Feature
Lead Development
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
8.2
Responses: 51
Verified Feature
Knowledge Base
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
8.4
Responses: 47
Verified Feature
Team Inbox
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
7.5
Responses: 27
Verified Feature
Customer Profiles
Rhino Support
Rhino Support
Not enough data available
SnapEngage
SnapEngage
7.6
Responses: 33
Verified Feature
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for SnapEngage were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
SnapEngage
SnapEngage
42.7%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
SnapEngage
SnapEngage
48.1%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
SnapEngage
SnapEngage
9.2%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
SnapEngage
SnapEngage Industry
Information Technology and Services
13.7%
Computer Software
13.7%
Financial Services
5.3%
Insurance
4.6%
Telecommunications
3.8%
Other
58.8%
Reviews
Most Helpful Favorable Review
Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

SnapEngage
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

SnapEngage
David D.
User in Computer Software

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
SnapEngage
SnapEngage Discussions
Does SnapEngage offer HIPAA-compliant chat with third-party certification?
1 comment
Offical Response from SnapEngage
Yes! We proudly offer HIPAA-compliant chat options on all SnapEngage plans. This optional upgrade includes third-party certification and security audit logs....Read more
Monty the Mongoose crying
SnapEngage has no more discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Downloads
Rhino Support
Rhino Support Downloads
No downloads provided
SnapEngage
SnapEngage Downloads
No downloads provided
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