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Compare Rhino Support and Salesforce Service Cloud

See this
side-by-side comparison of Rhino Support vs. Salesforce Service Cloud
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Salesforce Service Cloud rates 4.1/5 stars with 1,533 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Salesforce Service Cloud
Salesforce Service Cloud
(1,533)
4.1 out of 5
Salesforce Service Cloud
Optimized for quick response
Star Rating
Rhino Support
Rhino Support
Salesforce Service Cloud
Salesforce Service Cloud
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Salesforce Service Cloud
Salesforce Service Cloud
Mid-Market (42.4% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Salesforce Service Cloud
Salesforce Service Cloud
$ 25 USD Per user/month (billed annually)

Rhino Support vs Salesforce Service Cloud

  • Reviewers felt that Salesforce Service Cloud meets the needs of their business better than Rhino Support.
  • When comparing quality of ongoing product support, reviewers felt that Salesforce Service Cloud is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Salesforce Service Cloud.
Categories
Shared Categories
Rhino Support
Rhino Support
Salesforce Service Cloud
Salesforce Service Cloud
Rhino Support and Salesforce Service Cloud are categorized as Help Desk and Live Chat
Unique Categories
Rhino Support
Rhino Support has no unique categories
Salesforce Service Cloud
Salesforce Service Cloud is categorized as Social Customer Service and Customer Self-Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Salesforce Service Cloud
Salesforce Service Cloud Pricing
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 1282
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1285
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.4
Responses: 538
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.8
Responses: 540
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 1128
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 528
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Salesforce Service Cloud
Salesforce Service Cloud
7.7
Responses: 1268
Features
Ticket and Case Management
Ticket creation user experience
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 787
Verified Feature
Ticket response user experience
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 785
Verified Feature
Workflow
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 816
Verified Feature
Response Automation
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 750
Verified Feature
SLA Management
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 592
Attachments/Screencasts
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.7
Responses: 768
Verified Feature
Ticket Collaboration
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 744
Verified Feature
Customer and Contacts Database
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 644
Verified Feature
Communication
Pop-up Chat
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 61
Verified Feature
Notifications
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 67
Verified Feature
Targeted Emails
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 40
Verified Feature
In-App Messaging
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.3
Responses: 54
Verified Feature
Co-Browsing
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.8
Responses: 8
Internal Use
Customization
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 370
Verified Feature
Conversation Archiving
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 58
Verified Feature
Lead Development
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.4
Responses: 55
Verified Feature
Knowledge Base
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.9
Responses: 65
Verified Feature
Team Inbox
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.7
Responses: 57
Verified Feature
Customer Profiles
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 66
Verified Feature
Communication Channels
Customer Portal
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 639
Verified Feature
Email to Case
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 795
Verified Feature
Chat/Live Support
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.9
Responses: 489
Social Integration
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 452
Verified Feature
Voice
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 438
Platform
Mobile User Support
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
7.8
Responses: 242
Verified Feature
Customization
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.2
Responses: 370
Verified Feature
User, Role, and Access Management
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.5
Responses: 350
Verified Feature
Integration
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 280
Verified Feature
Reporting
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.0
Responses: 763
Verified Feature
Dashboards
Rhino Support
Rhino Support
Not enough data available
Salesforce Service Cloud
Salesforce Service Cloud
8.1
Responses: 776
Verified Feature
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for Salesforce Service Cloud were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Salesforce Service Cloud
Salesforce Service Cloud
24.2%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Salesforce Service Cloud
Salesforce Service Cloud
42.4%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Salesforce Service Cloud
Salesforce Service Cloud
33.4%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Salesforce Service Cloud
Salesforce Service Cloud Industry
Computer Software
15.8%
Information Technology and Services
13.9%
Internet
7.6%
Hospital & Health Care
3.4%
Financial Services
3.4%
Other
55.8%
Reviews
Most Helpful Favorable Review
Rhino Support
Manas A.
User in Education Management

Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket.

Salesforce Service Cloud
GO
User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Rhino Support
GI
Consultant in Information Technology and Services

I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to

Salesforce Service Cloud
GE
Administrator in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Salesforce Service Cloud
Salesforce Service Cloud Discussions
How do I integrate my other products and systems with Service Cloud?
1 comment
G2
Salesforce provides heaps of ways to integrate your salesforce platform to external systems via the api. You can check out this salesforce service cloud faq...Read more
Monty the Mongoose crying
Salesforce Service Cloud has no more discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Salesforce Service Cloud
Salesforce Service Cloud Screenshots
Downloads
Rhino Support
Rhino Support Downloads
No downloads provided
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