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Compare Rhino Support and Salesforce Knowledge

See this
side-by-side comparison of Rhino Support vs. Salesforce Knowledge
based on preference data from user reviews. Rhino Support rates 4.2/5 stars with 11 reviews. By contrast, Salesforce Knowledge rates 4.0/5 stars with 18 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Rhino Support
Rhino Support
(11)
4.2 out of 5
Rhino Support
Salesforce Knowledge
Salesforce Knowledge
(18)
4.0 out of 5
Salesforce Knowledge
Star Rating
Rhino Support
Rhino Support
Salesforce Knowledge
Salesforce Knowledge
Market Segments
Rhino Support
Rhino Support
Small-Business (36.4% of reviews)
Salesforce Knowledge
Salesforce Knowledge
Mid-Market (40.0% of reviews)
Entry Level Price
Rhino Support
Rhino Support
$47 per month
Salesforce Knowledge
Salesforce Knowledge
No pricing information available

Rhino Support vs Salesforce Knowledge

  • Reviewers felt that Rhino Support meets the needs of their business better than Salesforce Knowledge.
  • When comparing quality of ongoing product support, reviewers felt that Salesforce Knowledge is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Rhino Support over Salesforce Knowledge.
Categories
Shared Categories
Rhino Support
Rhino Support
Salesforce Knowledge
Salesforce Knowledge
Rhino Support and Salesforce Knowledge share no categories
Unique Categories
Rhino Support
Rhino Support is categorized as Help Desk and Live Chat
Salesforce Knowledge
Salesforce Knowledge is categorized as Contact Center Knowledge Base and Customer Self-Service
Pricing
Rhino Support
Rhino Support Pricing
Solo
$47per month
Pro
$97per month
Platinum
$197per month
Free Trial
Salesforce Knowledge
Salesforce Knowledge Pricing
Free Trial Unavailable
Ratings
Meets Requirements
Rhino Support
Rhino Support
8.3
Responses: 8
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Ease of Use
Rhino Support
Rhino Support
7.9
Responses: 8
Salesforce Knowledge
Salesforce Knowledge
7.6
Responses: 11
Ease of Setup
Rhino Support
Rhino Support
Not enough data available
Salesforce Knowledge
Salesforce Knowledge
6.4
Responses: 7
Ease of Admin
Rhino Support
Rhino Support
Not enough data available
Salesforce Knowledge
Salesforce Knowledge
6.7
Responses: 7
Quality of Support
Rhino Support
Rhino Support
7.7
Responses: 8
Salesforce Knowledge
Salesforce Knowledge
8.2
Responses: 11
Ease of Doing Business With
Rhino Support
Rhino Support
Not enough data available
Salesforce Knowledge
Salesforce Knowledge
8.3
Responses: 7
Product Direction (% positive)
Rhino Support
Rhino Support
8.5
Responses: 8
Salesforce Knowledge
Salesforce Knowledge
5.8
Responses: 11
Reviewers' Company Size
Reviewers of Rhino Support were most often representing companies in the Small-Business segment, while reviewers for Salesforce Knowledge were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Rhino Support
Rhino Support
36.4%
Salesforce Knowledge
Salesforce Knowledge
20.0%
Mid-Market
(51-1000 emp.)
Rhino Support
Rhino Support
36.4%
Salesforce Knowledge
Salesforce Knowledge
40.0%
Enterprise
(> 1000 emp.)
Rhino Support
Rhino Support
27.3%
Salesforce Knowledge
Salesforce Knowledge
40.0%
Reviewers' Industry
Rhino Support
Rhino Support Industry
Education Management
18.2%
Retail
9.1%
Marketing and Advertising
9.1%
Internet
9.1%
Information Technology and Services
9.1%
Other
45.5%
Salesforce Knowledge
Salesforce Knowledge Industry
Computer Software
20.0%
Internet
13.3%
Human Resources
13.3%
Wholesale
6.7%
Textiles
6.7%
Other
40.0%
Reviews
Most Helpful Favorable Review
Rhino Support
rita h.
User in Defense & Space

The best thing about this product is it figures out how to view ticket informing by drifting, and exceptionally quick and proficiently to utilizing by overseeing a single tick ticket the board framework. That is anything but difficult to include new help...

Salesforce Knowledge
Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Most Helpful Critical Review
Rhino Support
Ken N.
User in Education Management

Its quite expensive for small scale users but great for large-scale facilities.

Salesforce Knowledge
G
Administrator in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Discussions
Rhino Support
Rhino Support Discussions
Monty the Mongoose crying
Rhino Support has no discussions with answers
Salesforce Knowledge
Salesforce Knowledge Discussions
Monty the Mongoose crying
Salesforce Knowledge has no discussions with answers
Screenshots
Rhino Support
Rhino Support Screenshots
Salesforce Knowledge
Salesforce Knowledge Screenshots
No screenshots provided
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