# ReviewTrackers vs Trustpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ReviewTrackers excels in user experience, with many praising its intuitive interface and features like the ability to see all locations in one spot. Users appreciate the aggregation feature, which allows them to manage reviews from various sources seamlessly.
- **Users say** that Trustpilot is straightforward and easy to use, making it simple for customers to leave reviews. However, some find that it lacks the depth of features that ReviewTrackers offers, particularly in terms of managing multiple locations and responding to reviews efficiently.
- **Reviewers mention** that ReviewTrackers provides exceptional customer support, highlighting the responsiveness of representatives like Heather P. This level of support seems to significantly enhance the overall user experience compared to Trustpilot, where users have noted a more average support experience.
- **According to verified reviews** , ReviewTrackers has a strong focus on customization, allowing businesses to tailor their review solicitation processes. This flexibility is often cited as a key advantage over Trustpilot, which, while customizable, may not offer the same level of integration for diverse business needs.
- **Users highlight** that ReviewTrackers has a higher overall satisfaction score, reflecting its ability to meet user requirements effectively. In contrast, Trustpilot's lower ratings suggest that some users feel it does not fully address their specific needs, particularly in competitive intelligence and sentiment analysis.
- **G2 reviewers indicate** that ReviewTrackers is particularly well-suited for mid-market businesses, with a significant portion of its user base falling into this category. Trustpilot, on the other hand, is more popular among small businesses, which may limit its appeal for larger organizations looking for robust review management solutions.



| | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 161 | 256 | 
| **Largest Market Segment** | Mid-Market (44.4% of reviews) | Small-Business (61.5% of reviews) | 
| **Entry Level Price** | Starting at $89.00 1 Location Per Month | Starting at $299.00 | 

---
## Top Pros & Cons

### ReviewTrackers

**Not enough data**

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (5 reviews)

Cons:
- Review Issues (11 reviews)
- Poor Customer Support (10 reviews)

---
## Ratings Comparison
| Rating | ReviewTrackers | Trustpilot | 
|---|---|---|
  | **Meets Requirements** | 9.0 (141 reviews) | 7.5 (218 reviews) | 
  | **Ease of Use** | 9.4 (143 reviews) | 8.1 (222 reviews) | 
  | **Ease of Setup** | 9.3 (103 reviews) | 7.7 (128 reviews) | 
  | **Ease of Admin** | 9.4 (104 reviews) | 7.8 (107 reviews) | 
  | **Quality of Support** | 9.7 (135 reviews) | 7.0 (204 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (101 reviews) | 6.8 (105 reviews) | 
  | **Product Direction (% positive)** | 9.1 (142 reviews) | 6.1 (213 reviews) | 

---
## Pricing

### ReviewTrackers

#### Entry-Level Pricing

Plan: Customizable Reputation Management Experience

Price: Starting at $89.00 1 Location Per Month

Description: Contact us to learn more about how ReviewTrackers can partner with your business to drive growth and success. 

Key Features:
- Track All Major Review Websites on 100+ sites
- Location Leaderboard
- Competitor Reporting

[Learn more about ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews)

#### Free Trial

Yes

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **ReviewTrackers** | 9.1/10 | 12 |
| **Trustpilot** | N/A | N/A |

#### Listing Management

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Network Directory** | 8.3 (8 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 9.1 (9 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.7 (9 reviews) | Not enough data | 
| **Optimization** | 9.3 (9 reviews) | Not enough data | 

#### Performance

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Real-Time Updates** | 9.6 (9 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 9.8 (10 reviews) ✓ Verified | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **ReviewTrackers** | N/A | N/A |
| **Trustpilot** | 6.1/10 | 52 |

#### Collection

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Authentification** | Not enough data | 6.1 (38 reviews) ✓ Verified | 
| **Review Forms** | Not enough data | 6.5 (39 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 5.8 (34 reviews) ✓ Verified | 
| **Engagement** | Not enough data | 6.7 (33 reviews) ✓ Verified | 
| **Community Q&A** | Not enough data | Feature Not Available | 

#### Agentic AI - Review Management

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | 

#### Moderation

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 6.0 (33 reviews) ✓ Verified | 
| **Response Types** | Not enough data | 5.7 (35 reviews) ✓ Verified | 
| **Legal Agreements** | Not enough data | 6.0 (27 reviews) ✓ Verified | 

#### Use Cases

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **E-commerce** | Not enough data | 6.6 (30 reviews) ✓ Verified | 
| **Retail** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Customer Service** | Not enough data | 5.9 (31 reviews) ✓ Verified | 

#### Administration

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Incentives** | Not enough data | Feature Not Available | 
| **Syndication** | Not enough data | 6.7 (27 reviews) ✓ Verified | 
| **Insights** | Not enough data | 6.7 (28 reviews) ✓ Verified | 
| **Content** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Sampling** | Not enough data | Feature Not Available | 

#### Display Options

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Badges** | Not enough data | 6.4 (29 reviews) ✓ Verified | 
| **Widgets** | Not enough data | 5.9 (30 reviews) ✓ Verified | 
| **Integration & APIs** | Not enough data | 5.8 (29 reviews) ✓ Verified | 
| **Marketing** | Not enough data | 5.9 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.6 (16 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **ReviewTrackers** | 8.6/10 | 10 |
| **Trustpilot** | N/A | N/A |

#### Feedback Management

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Tagging** | 8.3 (8 reviews) | Not enough data | 
| **Segmentation** | 7.7 (5 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.9 (9 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Thematic Analysis** | 7.5 (6 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (8 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.0 (5 reviews) | Not enough data | 

#### Feedback Sources

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Online Reviews** | 9.8 (9 reviews) | Not enough data | 
| **Surveys** | 9.8 (7 reviews) | Not enough data | 
| **Social Media** | 9.3 (7 reviews) | Not enough data | 
| **Customer Service Channels** | 9.8 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **ReviewTrackers** | 8.6/10 | 53 |
| **Trustpilot** | 6.9/10 | 101 |

#### Consumer Intelligence

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Customer Feedback** | 9.3 (42 reviews) ✓ Verified | 7.7 (91 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.0 (35 reviews) | 6.8 (66 reviews) | 
| **Sentiment Analysis** | 8.1 (36 reviews) ✓ Verified | 7.0 (63 reviews) ✓ Verified | 

#### Reporting

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Corporate Reporting** | 8.5 (28 reviews) ✓ Verified | 6.8 (55 reviews) ✓ Verified | 
| **Dashboard** | 9.4 (48 reviews) ✓ Verified | 7.7 (83 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Social Networks Monitoring** | 9.1 (35 reviews) ✓ Verified | 6.6 (52 reviews) ✓ Verified | 
| **Social Media Management** | 8.6 (28 reviews) | 6.6 (53 reviews) ✓ Verified | 
| **Digital Media Monitoring** | 8.1 (30 reviews) | Feature Not Available | 

#### In-House Management

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Team Workflow** | 8.0 (27 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (14 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **ReviewTrackers** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Platform

| Feature | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to ReviewTrackers (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management)

**Unique to Trustpilot (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)


---
## Reviewer Demographics

### By Company Size

| Segment | ReviewTrackers | Trustpilot | 
|---|---|---|
| **Small-Business** | 35.0% | 61.5% | 
| **Mid-Market** | 44.4% | 33.2% | 
| **Enterprise** | 20.6% | 5.3% | 

### By Industry

#### ReviewTrackers

- **Marketing and Advertising:** 16.9%
- **Hospitality:** 10.0%
- **Automotive:** 9.4%
- **Restaurants:** 7.5%
- **Internet:** 5.0%
- **Hospital & Health Care:** 4.4%
- **Consumer Services:** 4.4%
- **Real Estate:** 4.4%
- **Food & Beverages:** 4.4%
- **Financial Services:** 3.8%
- **Other:** 30.0%

#### Trustpilot

- **Financial Services:** 14.4%
- **Retail:** 7.0%
- **Marketing and Advertising:** 6.6%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.9%
- **Consumer Electronics:** 2.9%
- **E-Learning:** 2.9%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to ReviewTrackers

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1119 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Grade.us](https://www.g2.com/products/grade-us/reviews) — 4.6/5 stars (144 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews)
- [Reputology](https://www.g2.com/products/reputology/reviews) — 4.7/5 stars (44 reviews)
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (416 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4039 reviews)

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (130 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)

---
## Top Discussions

### ReviewTrackers

- Title: ["Best current location and operation system"](https://www.g2.com/discussions/30277-best-current-location-and-operation-system) — 1 comment, 1 upvote
  > **Top comment:** "thanks for everything"
- Title: [How secure is ReviewTrackers?](https://www.g2.com/discussions/2833-how-secure-is-reviewtrackers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "In addition to ReviewTrackers forcing HTTPS using a 256 bit SSL to encrypt all connections to our backend, we also regularly audit the details of our..."

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reviewtrackers-vs-trustpilot)