# ReviewTrackers vs Swell Comparison | | ReviewTrackers | Swell | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | | **Total Reviews** | 161 | 372 | | **Largest Market Segment** | Mid-Market (44.4% of reviews) | Small-Business (87.1% of reviews) | | **Entry Level Price** | Starting at $89.00 1 Location Per Month | Contact Us 1 Per Location | --- ## Ratings Comparison | Rating | ReviewTrackers | Swell | |---|---|---| | **Meets Requirements** | 9.0 (141 reviews) | 9.0 (256 reviews) | | **Ease of Use** | 9.4 (143 reviews) | 9.0 (259 reviews) | | **Ease of Setup** | 9.3 (103 reviews) | 8.8 (178 reviews) | | **Ease of Admin** | 9.4 (104 reviews) | 9.2 (177 reviews) | | **Quality of Support** | 9.7 (135 reviews) | 9.2 (251 reviews) | | **Has the product been a good partner in doing business?** | 9.6 (101 reviews) | 9.2 (175 reviews) | | **Product Direction (% positive)** | 9.1 (142 reviews) | 8.8 (228 reviews) | --- ## Pricing ### ReviewTrackers #### Entry-Level Pricing Plan: Customizable Reputation Management Experience Price: Starting at $89.00 1 Location Per Month Description: Contact us to learn more about how ReviewTrackers can partner with your business to drive growth and success. Key Features: - Track All Major Review Websites on 100+ sites - Location Leaderboard - Competitor Reporting [Learn more about ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) #### Free Trial Yes ### Swell #### Entry-Level Pricing Plan: Online Reputation Price: Contact Us 1 Per Location Description: For gaining reviews and boosting your reputation Key Features: - Personalize review invites - Send SMS and email review invites - Create automated review campaigns [Browse all 3 editions](https://www.g2.com/products/socialswell-inc-swell/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Local Listing Management | Product | Score | Reviews | |---|---|---| | **ReviewTrackers** | 9.1/10 | 12 | | **Swell** | N/A | N/A | #### Listing Management | Feature | ReviewTrackers | Swell | |---|---|---| | **Network Directory** | 8.3 (8 reviews) ✓ Verified | Not enough data | | **Data Aggregators** | 9.1 (9 reviews) ✓ Verified | Not enough data | | **Duplicate Monitoring** | 8.7 (9 reviews) | Not enough data | | **Optimization** | 9.3 (9 reviews) | Not enough data | #### Performance | Feature | ReviewTrackers | Swell | |---|---|---| | **Real-Time Updates** | 9.6 (9 reviews) ✓ Verified | Not enough data | | **Analytics** | 9.8 (10 reviews) ✓ Verified | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **ReviewTrackers** | 8.6/10 | 10 | | **Swell** | N/A | N/A | #### Feedback Management | Feature | ReviewTrackers | Swell | |---|---|---| | **Tagging** | 8.3 (8 reviews) | Not enough data | | **Segmentation** | 7.7 (5 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.9 (9 reviews) | Not enough data | #### Feedback Analysis | Feature | ReviewTrackers | Swell | |---|---|---| | **Thematic Analysis** | 7.5 (6 reviews) | Not enough data | | **Sentiment Analysis** | 7.9 (8 reviews) | Not enough data | | **NPS/CSAT Scoring** | 7.0 (5 reviews) | Not enough data | #### Feedback Sources | Feature | ReviewTrackers | Swell | |---|---|---| | **Online Reviews** | 9.8 (9 reviews) | Not enough data | | **Surveys** | 9.8 (7 reviews) | Not enough data | | **Social Media** | 9.3 (7 reviews) | Not enough data | | **Customer Service Channels** | 9.8 (8 reviews) | Not enough data | #### Generative AI | Feature | ReviewTrackers | Swell | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **ReviewTrackers** | N/A | N/A | | **Swell** | 8.5/10 | 75 | #### Conversational Platform | Feature | ReviewTrackers | Swell | |---|---|---| | **Personalization** | Not enough data | 8.3 (57 reviews) | | **Omnichannel** | Not enough data | 8.6 (34 reviews) | | **Contextual Engagement** | Not enough data | 8.8 (37 reviews) | | **Proactive Engagement** | Not enough data | 8.8 (37 reviews) | #### Support Automation | Feature | ReviewTrackers | Swell | |---|---|---| | **Intelligent Routing** | Not enough data | 8.2 (39 reviews) | | **Seamless Escalation** | Not enough data | 8.7 (42 reviews) | | **Transcripts** | Not enough data | 8.5 (38 reviews) | | **Self-Serve Support** | Not enough data | 8.0 (32 reviews) | #### Generative AI | Feature | ReviewTrackers | Swell | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **ReviewTrackers** | N/A | N/A | | **Swell** | 8.4/10 | 82 | #### Generative AI | Feature | ReviewTrackers | Swell | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Communication | Feature | ReviewTrackers | Swell | |---|---|---| | **Pop-up Chat** | Not enough data | 8.8 (67 reviews) | | **Notifications** | Not enough data | 8.2 (68 reviews) | | **Targeted Emails** | Not enough data | 7.9 (37 reviews) | | **In-App Messaging** | Not enough data | 8.6 (53 reviews) | | **Co-Browsing** | Not enough data | 7.8 (30 reviews) | | **Real-Time Notifications** | Not enough data | Not enough data | | **Real-time Consumer-facing Chat** | Not enough data | Not enough data | #### Internal Use | Feature | ReviewTrackers | Swell | |---|---|---| | **Customization ** | Not enough data | 8.3 (53 reviews) | | **Conversation Archiving** | Not enough data | 8.6 (51 reviews) | | **Lead Development** | Not enough data | 8.6 (40 reviews) | | **Knowledge Base** | Not enough data | 8.7 (40 reviews) | | **Team Inbox ** | Not enough data | 8.3 (44 reviews) | | **Customer Profiles** | Not enough data | 8.5 (42 reviews) | #### Additional Functionality | Feature | ReviewTrackers | Swell | |---|---|---| | **Real-Time Analytics** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Single Sign On** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Canned Responses** | Not enough data | Not enough data | | **Surveys & Feedback** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Transfers/Routing** | Not enough data | Not enough data | | **Geotargeting** | Not enough data | Not enough data | | **Interaction Tracking** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Transcripts/Chat History** | Not enough data | Not enough data | | **Document Storage** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Contact Management** | Not enough data | Not enough data | | **Autoresponders** | Not enough data | Not enough data | | **Multi-Channel Communication** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Offline Form** | Not enough data | Not enough data | | **Real-Time Monitoring** | Not enough data | Not enough data | | **Support Ticket Management** | Not enough data | Not enough data | | **File Sharing** | Not enough data | Not enough data | ### Enterprise Feedback Management | Product | Score | Reviews | |---|---|---| | **ReviewTrackers** | N/A | N/A | | **Swell** | 8.8/10 | 76 | #### Generative AI | Feature | ReviewTrackers | Swell | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Survey Management | Feature | ReviewTrackers | Swell | |---|---|---| | **Brand Design Consistency** | Not enough data | Feature Not Available | | **Survey Deployment** | Not enough data | 8.7 (52 reviews) ✓ Verified | | **Feedback Collection** | Not enough data | 8.8 (60 reviews) ✓ Verified | | **Device Responsiveness** | Not enough data | 9.0 (54 reviews) | | **Surveys & Feedback** | Not enough data | Not enough data | | **Mobile Survey** | Not enough data | Not enough data | | **Pulse Surveys** | Not enough data | Not enough data | #### Process Management | Feature | ReviewTrackers | Swell | |---|---|---| | **Feedback Aggregation** | Not enough data | 8.6 (54 reviews) ✓ Verified | | **Trigger Alerts** | Not enough data | 8.8 (49 reviews) | | **Real-Time Analysis** | Not enough data | 8.9 (54 reviews) ✓ Verified | | **Real-Time Action** | Not enough data | 8.7 (55 reviews) | | **360 Degree Feedback** | Not enough data | Not enough data | | **Anonymous Feedback** | Not enough data | Not enough data | | **Real-Time Analytics** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Real-Time Data** | Not enough data | Not enough data | | **Text Analysis** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### System Management | Feature | ReviewTrackers | Swell | |---|---|---| | **Security** | Not enough data | 8.9 (55 reviews) | | **System Monitoring** | Not enough data | 8.9 (49 reviews) | | **SSL Security** | Not enough data | Not enough data | | **GPS** | Not enough data | Not enough data | #### Additional Functionality | Feature | ReviewTrackers | Swell | |---|---|---| | **Customer Experience Management** | Not enough data | Not enough data | | **NPS of Employees** | Not enough data | Not enough data | | **Real-Time Notifications** | Not enough data | Not enough data | | **Question Library** | Not enough data | Not enough data | | **CRM** | Not enough data | Not enough data | | **Data Visualization** | Not enough data | Not enough data | | **Multi-Channel Distribution** | Not enough data | Not enough data | | **Ratings/Reviews** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | | **Activity Dashboard** | Not enough data | Not enough data | | **Email Management** | Not enough data | Not enough data | | **Commenting/Notes** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **Reporting & Statistics** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **Text Fields** | Not enough data | Not enough data | | **Customizable Questions** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Real-Time Reporting** | Not enough data | Not enough data | | **Customizable Branding** | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | | **Website Integration** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Collaboration Tools** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **NPS of Customers** | Not enough data | Not enough data | | **Multi-Language** | Not enough data | Not enough data | | **Survey/Poll Management** | Not enough data | Not enough data | | **Segmentation** | Not enough data | Not enough data | | **Customer Segmentation** | Not enough data | Not enough data | | **Reminders** | Not enough data | Not enough data | | **NPS Survey Structure** | Not enough data | Not enough data | | **Access Controls/Permissions** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Customizable Templates** | Not enough data | Not enough data | | **Feedback Management** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Question Branching** | Not enough data | Not enough data | ### Online Reputation Management | Product | Score | Reviews | |---|---|---| | **ReviewTrackers** | 8.6/10 | 53 | | **Swell** | 8.6/10 | 187 | #### Consumer Intelligence | Feature | ReviewTrackers | Swell | |---|---|---| | **Customer Feedback** | 9.3 (42 reviews) ✓ Verified | 9.0 (140 reviews) ✓ Verified | | **Competitive Intelligence** | 8.0 (35 reviews) | Feature Not Available | | **Sentiment Analysis** | 8.1 (36 reviews) ✓ Verified | 8.8 (113 reviews) ✓ Verified | | **Competitive Analysis** | Not enough data | Not enough data | #### Reporting | Feature | ReviewTrackers | Swell | |---|---|---| | **Corporate Reporting** | 8.5 (28 reviews) ✓ Verified | 8.4 (90 reviews) ✓ Verified | | **Dashboard** | 9.4 (48 reviews) ✓ Verified | 8.9 (164 reviews) ✓ Verified | #### Media Monitoring | Feature | ReviewTrackers | Swell | |---|---|---| | **Social Networks Monitoring** | 9.1 (35 reviews) ✓ Verified | 8.4 (97 reviews) ✓ Verified | | **Social Media Management** | 8.6 (28 reviews) | 8.1 (88 reviews) ✓ Verified | | **Digital Media Monitoring** | 8.1 (30 reviews) | Feature Not Available | | **Review Monitoring** | Not enough data | Not enough data | | **Brand Management** | Not enough data | Not enough data | | **Template Management** | Not enough data | Not enough data | | **SEO Management** | Not enough data | Not enough data | | **Response Management** | Not enough data | Not enough data | | **Customer Experience Management** | Not enough data | Not enough data | | **Negative Feedback Management** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | #### In-House Management | Feature | ReviewTrackers | Swell | |---|---|---| | **Team Workflow** | 8.0 (27 reviews) ✓ Verified | Feature Not Available | #### Generative AI | Feature | ReviewTrackers | Swell | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **Generative AI** | Not enough data | Not enough data | #### Agentic AI - Online Reputation Management | Feature | ReviewTrackers | Swell | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **AI/Machine Learning** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Third-Party Integrations** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | #### Additional Functionality | Feature | ReviewTrackers | Swell | |---|---|---| | **White Label** | Not enough data | Not enough data | | **Hashtag Tracking** | Not enough data | Not enough data | | **Review Sharing** | Not enough data | Not enough data | | **Reporting/Analytics** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Customer Advocacy** | Not enough data | Not enough data | | **Automated Responses** | Not enough data | Not enough data | | **Multi-Channel Distribution** | Not enough data | Not enough data | | **AI Copilot** | Not enough data | Not enough data | | **Employee Advocacy** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Search/Filter** | Not enough data | Not enough data | | **Scoring** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | | **Customizable Reports** | Not enough data | Not enough data | | **Alerts/Notifications** | Not enough data | Not enough data | | **Customizable Fields** | Not enough data | Not enough data | | **Review Request** | Not enough data | Not enough data | | **Engagement Tracking** | Not enough data | Not enough data | ### Local Marketing | Product | Score | Reviews | |---|---|---| | **ReviewTrackers** | N/A | N/A | | **Swell** | N/A | N/A | #### Platform | Feature | ReviewTrackers | Swell | |---|---|---| | **Internationalization** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Performance and Reliability** | Not enough data | Not enough data | | **Reporting and Dashboards** | Not enough data | Not enough data | | **Mobile User Support** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Unique to ReviewTrackers (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) **Unique to Swell (3):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support) --- ## Reviewer Demographics ### By Company Size | Segment | ReviewTrackers | Swell | |---|---|---| | **Small-Business** | 35.0% | 87.1% | | **Mid-Market** | 44.4% | 12.3% | | **Enterprise** | 20.6% | 0.6% | ### By Industry #### ReviewTrackers - **Marketing and Advertising:** 16.9% - **Hospitality:** 10.0% - **Automotive:** 9.4% - **Restaurants:** 7.5% - **Internet:** 5.0% - **Hospital & Health Care:** 4.4% - **Consumer Services:** 4.4% - **Real Estate:** 4.4% - **Food & Beverages:** 4.4% - **Financial Services:** 3.8% - **Other:** 30.0% #### Swell - **Hospital & Health Care:** 27.0% - **Health, Wellness and Fitness:** 18.8% - **Medical Practice:** 15.2% - **Construction:** 4.7% - **Leisure, Travel & Tourism:** 4.1% - **Retail:** 3.5% - **Marketing and Advertising:** 2.6% - **Insurance:** 2.3% - **Consumer Services:** 2.1% - **Automotive:** 1.8% - **Other:** 17.9% --- ## Alternatives ### Alternatives to ReviewTrackers - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4202 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews) - [Grade.us](https://www.g2.com/products/grade-us/reviews) — 4.6/5 stars (143 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (541 reviews) - [Reputology](https://www.g2.com/products/reputology/reviews) — 4.7/5 stars (44 reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) — 4.8/5 stars (419 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (652 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4664 reviews) ### Alternatives to Swell - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4202 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews) - [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3900 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews) - [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2919 reviews) - [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2506 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (652 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (541 reviews) --- ## Top Discussions ### ReviewTrackers - Title: ["Best current location and operation system"](https://www.g2.com/discussions/30277-best-current-location-and-operation-system) — 1 comment, 1 upvote > **Top comment:** "thanks for everything" - Title: [How secure is ReviewTrackers?](https://www.g2.com/discussions/2833-how-secure-is-reviewtrackers) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "In addition to ReviewTrackers forcing HTTPS using a 256 bit SSL to encrypt all connections to our backend, we also regularly audit the details of our..." ### Swell - Title: [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) — 1 comment, 1 upvote > **Top comment:** "When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. " - Title: [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) — 1 comment, 1 upvote > **Top comment:** "Our Onboarding coach was Jacob Voyles . support@swellcx.com 385-519-6341. " - Title: [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) — 1 comment, 1 upvote > **Top comment:** "When you are on the dashboard, in message , on the right side there is an option to archive. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reviewtrackers-vs-socialswell-inc-swell)