# Reviews.io vs Swell Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Reviews.io excels in customer support, with users highlighting the quick response times and effective problem-solving capabilities of the support team. One user noted, "Always great customer service. Fast responses and really solving issues," which underscores the platform's commitment to user satisfaction.
- **Users say** that Swell offers a high degree of flexibility in creating online stores, with one reviewer mentioning the "freedom of being able to develop sleek online stores for web, mobile or even virtual reality." This creative potential can be a significant advantage for businesses looking to innovate their online presence.
- **Reviewers mention** that Reviews.io integrates seamlessly with platforms like Shopify, making it easy to add reviews to specific pages. This integration is praised for its simplicity, as one user stated, "the support team is quick to respond and resolve any issues promptly," which enhances the overall user experience.
- **According to verified reviews** , Swell is recognized for its ease of use, with users appreciating the straightforward process of sending review links to clients. One user emphasized that "Swell makes it easy to send review links to my clients," which is crucial for small businesses aiming to grow through customer feedback.
- **G2 reviewers highlight** that Reviews.io has a higher overall satisfaction score compared to Swell, reflecting a more favorable user experience. Users have noted the platform's "great flexibility" and "easy-to-use interface," which contribute to its strong reputation among small businesses.
- **Users report** that while both platforms provide solid customer service, Reviews.io stands out with a higher quality of support, scoring 9.6 in this area. This is particularly important for businesses that rely on timely assistance, as one user remarked on the effectiveness of the technical support team, making a significant difference in their experience.



| | Reviews.io | Swell | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 652 | 372 | 
| **Largest Market Segment** | Small-Business (85.1% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | $29.00 300 Review Invites Per Month | Contact Us 1 Per Location | 

---
## Top Pros & Cons

### Reviews.io

Pros:
- Customer Support (91 reviews)
- Helpful (53 reviews)

Cons:
- Expensive (11 reviews)
- Poor Customer Support (8 reviews)

### Swell

**Not enough data**

---
## Ratings Comparison
| Rating | Reviews.io | Swell | 
|---|---|---|
  | **Meets Requirements** | 9.2 (543 reviews) | 9.0 (256 reviews) | 
  | **Ease of Use** | 8.9 (549 reviews) | 9.0 (259 reviews) | 
  | **Ease of Setup** | 8.6 (417 reviews) | 8.8 (178 reviews) | 
  | **Ease of Admin** | 9.0 (317 reviews) | 9.2 (177 reviews) | 
  | **Quality of Support** | 9.6 (547 reviews) | 9.2 (251 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (317 reviews) | 9.2 (175 reviews) | 
  | **Product Direction (% positive)** | 9.3 (492 reviews) | 8.8 (228 reviews) | 

---
## Pricing

### Reviews.io

#### Entry-Level Pricing

Plan: Essentials 

Price: $29.00 300 Review Invites Per Month

Description: Build trust & drive conversions, it's easier than ever to get started.

Key Features:
- Product & Company Reviews 
- Photo & Video Reviews 
- Automated Review Collection 

[Browse all 4 editions](https://www.g2.com/products/reviews-io/pricing)

#### Free Trial

Yes

### Swell

#### Entry-Level Pricing

Plan: Online Reputation

Price: Contact Us 1 Per Location

Description: For gaining reviews and boosting your reputation 

Key Features:
- Personalize review invites
- Send SMS and email review invites
- Create automated review campaigns

[Browse all 3 editions](https://www.g2.com/products/socialswell-inc-swell/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Reviews.io** | 8.5/10 | 250 |
| **Swell** | N/A | N/A |

#### Collection

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Authentication** | 8.3 (126 reviews) | Not enough data | 
| **Review Forms** | 8.8 (227 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 8.6 (221 reviews) ✓ Verified | Not enough data | 
| **Engagement** | 8.6 (212 reviews) ✓ Verified | Not enough data | 
| **Community Q&A** | 8.2 (188 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Review Management

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Adaptive Learning** | 7.6 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (14 reviews) | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Reminders** | Not enough data | Not enough data | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Review Notification** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Review Badge Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Review Request** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Multi-Channel Campaigns** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

#### Moderation

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Reviewer Validation** | 8.9 (212 reviews) ✓ Verified | Not enough data | 
| **Response Types** | 8.8 (205 reviews) ✓ Verified | Not enough data | 
| **Legal Agreements** | 8.3 (177 reviews) ✓ Verified | Not enough data | 

#### Use Cases

| Feature | Reviews.io | Swell | 
|---|---|---|
| **E-commerce** | 9.0 (198 reviews) ✓ Verified | Not enough data | 
| **Retail** | 8.6 (176 reviews) ✓ Verified | Not enough data | 
| **Customer Service** | 9.0 (205 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Incentives** | 7.6 (164 reviews) ✓ Verified | Not enough data | 
| **Syndication** | 8.0 (102 reviews) | Not enough data | 
| **Insights** | 8.4 (173 reviews) ✓ Verified | Not enough data | 
| **Content** | 8.7 (177 reviews) ✓ Verified | Not enough data | 
| **Sampling** | Feature Not Available | Not enough data | 

#### Display Options

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Badges** | 8.5 (172 reviews) ✓ Verified | Not enough data | 
| **Widgets** | 8.9 (198 reviews) ✓ Verified | Not enough data | 
| **Third-Party Integrations** | 8.8 (193 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 8.5 (174 reviews) ✓ Verified | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Reviews.io | Swell | 
|---|---|---|
| **AI Text Generation** | 8.0 (102 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Reviews.io** | N/A | N/A |
| **Swell** | 8.5/10 | 75 |

#### Conversational Platform

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (57 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (34 reviews) | 
| **Contextual Engagement** | Not enough data | 8.8 (37 reviews) | 
| **Proactive Engagement** | Not enough data | 8.8 (37 reviews) | 

#### Support Automation

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.2 (39 reviews) | 
| **Seamless Escalation** | Not enough data | 8.7 (42 reviews) | 
| **Transcripts** | Not enough data | 8.5 (38 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (32 reviews) | 

#### Generative AI

| Feature | Reviews.io | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Reviews.io** | N/A | N/A |
| **Swell** | 8.4/10 | 82 |

#### Generative AI

| Feature | Reviews.io | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Communication

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (67 reviews) | 
| **Notifications** | Not enough data | 8.2 (68 reviews) | 
| **Targeted Emails** | Not enough data | 7.9 (37 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (53 reviews) | 
| **Co-Browsing** | Not enough data | 7.8 (30 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-time Consumer-facing Chat** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Customization ** | Not enough data | 8.3 (53 reviews) | 
| **Conversation Archiving** | Not enough data | 8.6 (51 reviews) | 
| **Lead Development** | Not enough data | 8.6 (40 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (40 reviews) | 
| **Team Inbox ** | Not enough data | 8.3 (44 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (42 reviews) | 

#### Additional Functionality

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Geotargeting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Offline Form** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Reviews.io** | N/A | N/A |
| **Swell** | 8.8/10 | 76 |

#### Generative AI

| Feature | Reviews.io | Swell | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Feature Not Available | 
| **Survey Deployment** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.8 (60 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 9.0 (54 reviews) | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Mobile Survey** | Not enough data | Not enough data | 
| **Pulse Surveys** | Not enough data | Not enough data | 

#### Process Management

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.6 (54 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | 8.8 (49 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | 8.7 (55 reviews) | 
| **360 Degree Feedback** | Not enough data | Not enough data | 
| **Anonymous Feedback** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Text Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### System Management

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Security** | Not enough data | 8.9 (55 reviews) | 
| **System Monitoring** | Not enough data | 8.9 (49 reviews) | 
| **SSL Security** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Customer Experience Management** | Not enough data | Not enough data | 
| **NPS of Employees** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Question Library** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Text Fields** | Not enough data | Not enough data | 
| **Customizable Questions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **NPS of Customers** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Survey/Poll Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **NPS Survey Structure** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Question Branching** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Reviews.io** | 8.3/10 | 272 |
| **Swell** | 8.6/10 | 187 |

#### Consumer Intelligence

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Customer Feedback** | 9.4 (229 reviews) ✓ Verified | 9.0 (140 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.8 (171 reviews) ✓ Verified | Feature Not Available | 
| **Sentiment Analysis** | 8.8 (179 reviews) ✓ Verified | 8.8 (113 reviews) ✓ Verified | 
| **Competitive Analysis** | Not enough data | Not enough data | 

#### Reporting

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Revenue Reporting** | 7.9 (151 reviews) | Feature Not Available | 
| **Corporate Reporting** | 8.2 (159 reviews) ✓ Verified | 8.4 (90 reviews) ✓ Verified | 
| **Dashboard** | 9.1 (208 reviews) ✓ Verified | 8.9 (164 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Social Networks Monitoring** | 7.9 (151 reviews) ✓ Verified | 8.4 (97 reviews) ✓ Verified | 
| **Social Media Management** | 8.0 (149 reviews) ✓ Verified | 8.1 (88 reviews) ✓ Verified | 
| **Digital Media Monitoring** | 8.1 (152 reviews) ✓ Verified | Feature Not Available | 
| **Review Monitoring** | Not enough data | Not enough data | 
| **Brand Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **SEO Management** | Not enough data | Not enough data | 
| **Response Management** | Not enough data | Not enough data | 
| **Customer Experience Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Reviews.io | Swell | 
|---|---|---|
| **AI Text Generation** | 7.8 (77 reviews) | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Reviews.io | Swell | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (35 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (25 reviews) | Not enough data | 
| **Decision Making** | 8.3 (25 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Reviews.io | Swell | 
|---|---|---|
| **White Label** | Not enough data | Not enough data | 
| **Hashtag Tracking** | Not enough data | Not enough data | 
| **Review Sharing** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Customer Advocacy** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Multi-Channel Distribution** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Employee Advocacy** | Not enough data | Not enough data | 
| **Widgets** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Scoring** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Review Request** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to Reviews.io (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Swell (3):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Conversational Support Software](https://www.g2.com/categories/conversational-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Reviews.io | Swell | 
|---|---|---|
| **Small-Business** | 85.1% | 87.1% | 
| **Mid-Market** | 14.1% | 12.3% | 
| **Enterprise** | 0.8% | 0.6% | 

### By Industry

#### Reviews.io

- **Retail:** 25.9%
- **Apparel & Fashion:** 8.6%
- **Consumer Goods:** 5.6%
- **Health, Wellness and Fitness:** 5.5%
- **Marketing and Advertising:** 3.9%
- **Food & Beverages:** 3.0%
- **Cosmetics:** 2.8%
- **Automotive:** 2.5%
- **Information Technology and Services:** 2.2%
- **Sporting Goods:** 2.0%
- **Other:** 37.9%

#### Swell

- **Hospital & Health Care:** 27.0%
- **Health, Wellness and Fitness:** 18.8%
- **Medical Practice:** 15.2%
- **Construction:** 4.7%
- **Leisure, Travel & Tourism:** 4.1%
- **Retail:** 3.5%
- **Marketing and Advertising:** 2.6%
- **Insurance:** 2.3%
- **Consumer Services:** 2.1%
- **Automotive:** 1.8%
- **Other:** 17.9%

---
## Alternatives

### Alternatives to Reviews.io

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- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
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- [Trustpilot](https://www.g2.com/products/trustpilot/reviews) — 3.4/5 stars (261 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (239 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (153 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)

### Alternatives to Swell

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- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
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- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
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- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (541 reviews)
- [Nicereply](https://www.g2.com/products/nicereply/reviews) — 4.5/5 stars (431 reviews)

---
## Top Discussions

### Reviews.io

No discussions available for this product.

### Swell

- Title: [How can I get more support?](https://www.g2.com/discussions/36436-how-can-i-get-more-support) — 1 comment, 1 upvote
  > **Top comment:** "When you ae on the swell dashboard on the top right next to the right of Quick Send is an information help bot. "
- Title: [I am still interested in using your product but need someone who is able to follow through and follow up](https://www.g2.com/discussions/36389-i-am-still-interested-in-using-your-product-but-need-someone-who-is-able-to-follow-through-and-follow-up) — 1 comment, 1 upvote
  > **Top comment:** "Our Onboarding coach was Jacob Voyles .  support@swellcx.com
385-519-6341. "
- Title: [How can I close the chats without having to delete them with the beta experience?](https://www.g2.com/discussions/36385-how-can-i-close-the-chats-without-having-to-delete-them-with-the-beta-experience) — 1 comment, 1 upvote
  > **Top comment:** "When you are on the dashboard, in message , on the right side there is an option to archive. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reviews-io-vs-socialswell-inc-swell)