Compare Reviews.io and SOCi 
At a Glance
Market Segments
Small-Business (84.7% of reviews)
Small-Business (53.1% of reviews)
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Contact Us
Reviews.io
Star Rating
(630)4.8 out of 5
Market Segments
Small-Business (84.7% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Browse all 4 pricing plansSOCi
Star Rating
(4,016)4.5 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reviews.io excels in customer support, with many users highlighting the platform's "top-notch" and "individualized" assistance. This level of support is often cited as a significant advantage, especially for small businesses looking for personalized help.
- Users say that SOCi offers a robust social media management experience, allowing for easy scheduling of multiple posts. This feature is particularly appreciated by users who manage community events, making it a strong choice for those needing efficient content management across various platforms.
- Reviewers mention that Reviews.io provides a seamless integration experience, with many noting the ability to send review requests directly through the platform. This functionality is praised for enhancing user engagement and streamlining the review collection process.
- According to verified reviews, SOCi shines in its efficiency for managing online listings and responding to reviews. Users find it particularly helpful for bulk responses, which saves time and improves customer interaction across multiple locations.
- G2 reviewers highlight that while Reviews.io has a higher star rating, indicating user satisfaction, it has a smaller market presence compared to SOCi. This suggests that while users are happy with Reviews.io, SOCi's broader user base may indicate a more established solution in the market.
- Users report that SOCi has a slightly steeper learning curve, with some mentioning that while the setup is manageable, it may not be as intuitive as Reviews.io. However, once familiar, users appreciate the comprehensive features SOCi offers for social media and review management.
Pricing
Entry-Level Pricing
Reviews.io
Essentials
$29.00
300 Review Invites Per Month
Build trust & drive conversions, it's easier than ever to get started.
- Product & Company Reviews
- Photo & Video Reviews
- Automated Review Collection
SOCi
Genius Local Search Agent
Contact Us
The agent drives local SEO and AI search visibility by analyzing customer search trends, optimizing listings, and publishing Google Posts.
- Listings Management
- AI Listings Optimization
- Google Search Rankings
Free Trial
Reviews.io
Free Trial is available
SOCi
No trial information availableRatings
Meets Requirements
9.2
521
8.9
3,270
Ease of Use
8.9
527
8.7
3,457
Ease of Setup
8.6
394
8.8
2,180
Ease of Admin
9.0
315
8.9
1,394
Quality of Support
9.6
525
8.8
2,699
Has the product been a good partner in doing business?
9.4
315
9.0
1,382
Product Direction (% positive)
9.3
476
8.8
3,270
Features by Category
Social Analytics
Not enough data
7.8(won by default)
767
Not enough data
8.2(won by default)
809
Not enough data
8.6(won by default)
829
Not enough data
7.9(won by default)
727
Not enough data
Feature Not Available
Not enough data
7.9(won by default)
729
Not enough data
8.2(won by default)
729
Reports & Dashboards
Not enough data
8.2(won by default)
787
Not enough data
8.3(won by default)
787
Not enough data
8.5(won by default)
789
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.8(won by default)
199
Not enough data
7.8(won by default)
197
Not enough data
7.8(won by default)
194
Not enough data
7.7(won by default)
196
Not enough data
7.8(won by default)
195
Business Tools
Not enough data
8.1
158
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.9
162
Not enough data
8.0
161
Customer Tools
Not enough data
8.5
171
Not enough data
8.3
162
Not enough data
8.0
161
Not enough data
8.1
158
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.5
50
Not enough data
7.4
50
Not enough data
7.6
49
Not enough data
7.5
48
Not enough data
7.7
47
Listing Management
Not enough data
8.2
634
Not enough data
8.3
624
Not enough data
8.1
619
Not enough data
8.4
642
Performance
Not enough data
8.5
658
Not enough data
8.5
668
Local Search Optimization
Not enough data
8.2
410
Not enough data
8.4
425
Not enough data
8.5
436
Not enough data
8.6
424
Not enough data
8.7
437
Not enough data
8.5
441
Content & Collaboration
Not enough data
8.9
1577
Not enough data
8.5
1540
Not enough data
8.3
1404
Not enough data
8.3
1423
Not enough data
8.6
1470
Not enough data
8.4
1472
Social Management
Not enough data
8.6
1731
Not enough data
9.0
1801
Not enough data
8.3
1627
Not enough data
8.6
1720
Not enough data
8.1
1529
Not enough data
8.4
1518
Not enough data
Feature Not Available
Agentic AI - Social Media Management
Not enough data
7.9
376
Not enough data
7.9
374
Not enough data
8.1
374
Not enough data
8.0
373
Not enough data
8.0
374
Not enough data
7.9
374
Not enough data
8.0
374
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
227
Not enough data
8.1
230
Not enough data
8.2
230
Not enough data
8.1
230
Not enough data
8.1
229
Not enough data
8.2
231
Social Functionality
Not enough data
8.8
1250
Campaign Management
Not enough data
8.7
1193
Not enough data
8.5
697
Not enough data
8.5
1190
Not enough data
8.3
1145
Not enough data
8.5
1149
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1076
Not enough data
8.5
1123
Not enough data
8.4
1081
Not enough data
8.1
1056
Not enough data
8.3
1059
Targeting
Not enough data
8.4
1163
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1104
Platform
Not enough data
8.3
1081
Not enough data
8.4
1114
Not enough data
8.7
1157
Not enough data
8.8
1176
Not enough data
8.6
1088
Not enough data
8.6
1137
Not enough data
8.7
1123
Not enough data
Feature Not Available
Not enough data
8.4
685
Responses
Not enough data
8.1
38
Not enough data
8.3
44
Not enough data
8.1
35
Automation - AI Agents
Not enough data
8.0
33
Not enough data
8.4
39
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
46
Platform
Not enough data
8.3
35
Not enough data
8.2
36
Not enough data
8.2
33
Autonomy - AI Agents
Not enough data
8.2
32
Not enough data
8.4
35
Not enough data
8.6
35
Not enough data
8.2
34
Generative AI
Not enough data
8.4
45
Not enough data
8.6
34
Responses
Not enough data
8.2
89
Not enough data
Feature Not Available
Not enough data
8.2
80
Not enough data
8.6
83
Not enough data
Feature Not Available
Platform
Not enough data
8.0
77
Not enough data
8.3
81
Not enough data
8.3
82
Not enough data
8.4
81
Not enough data
Feature Not Available
Not enough data
8.3
75
Not enough data
8.3
86
Generative AI
Not enough data
8.4
66
Not enough data
8.2
66
Collection
8.3
126
Not enough data
8.8
225
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.6
212
|
Verified
Not enough data
8.2
188
|
Verified
Not enough data
Agentic AI - Review Management
7.6
14
Not enough data
8.0
14
Not enough data
Moderation
8.9
212
|
Verified
Not enough data
8.8
205
|
Verified
Not enough data
8.3
177
|
Verified
Not enough data
Use Cases
9.0
198
|
Verified
Not enough data
8.6
176
|
Verified
Not enough data
9.0
205
|
Verified
Not enough data
Administration
7.6
164
|
Verified
Not enough data
8.0
102
Not enough data
8.4
173
|
Verified
Not enough data
8.7
177
|
Verified
Not enough data
Feature Not Available
Not enough data
Display Options
8.5
172
|
Verified
Not enough data
8.9
198
|
Verified
Not enough data
8.8
193
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
Generative AI
8.0
102
Not enough data
Survey Management
Not enough data
8.6
185
Not enough data
8.6
186
Not enough data
8.7
185
Not enough data
8.6
183
Survey Customization
Not enough data
8.6
179
Not enough data
8.8
179
Not enough data
8.7
140
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.9
181
Not enough data
8.6
179
Not enough data
8.7
181
Not enough data
8.7
182
Agentic AI - Survey
Not enough data
8.7
60
Not enough data
8.6
60
Not enough data
8.7
62
Content Generation - AI Content Creation Platforms
Not enough data
8.5
54
Not enough data
8.6
52
Not enough data
8.8
60
Management - AI Content Creation Platforms
Not enough data
8.6
53
Not enough data
8.7
50
Not enough data
8.4
49
Consumer Intelligence
9.4
214
|
Verified
8.6
995
|
Verified
8.8
170
|
Verified
8.3
954
|
Verified
8.8
178
|
Verified
8.5
979
|
Verified
Reporting
8.0
150
Feature Not Available
8.2
158
|
Verified
8.3
937
|
Verified
9.1
202
|
Verified
8.9
1046
|
Verified
Media Monitoring
7.9
151
|
Verified
8.9
1031
|
Verified
8.0
149
|
Verified
8.9
1051
8.1
152
|
Verified
8.6
962
|
Verified
In-House Management
Feature Not Available
8.0
577
Feature Not Available
8.2
919
|
Verified
Generative AI
7.9
76
8.1
760
Agentic AI - Online Reputation Management
7.8
26
7.8
210
8.3
25
7.8
209
8.4
30
8.0
212
8.2
25
7.8
212
8.3
25
7.9
213
8.3
25
7.9
212
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.7
35
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.1
36
Not enough data
8.0
35
Not enough data
8.0
35
Automation
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.1
35
Autonomy
Not enough data
7.9
35
Not enough data
8.0
35
Not enough data
8.2
36
Not enough data
8.3
36
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reviews.io and SOCi are categorized as Online Reputation Management
Unique Categories
Reviews.io is categorized as Review Management
SOCi is categorized as AI Content Creation Platforms, Multi-Location Marketing Platforms, AI Agents For Business Operations, Store Locator, Local Listing Management, Chatbots, Local SEO, Social Media Advertising, Social Media Analytics, Social Media Suites, Social Media Management, Survey, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
25.6%
Apparel & Fashion
8.6%
Consumer Goods
5.8%
Health, Wellness and Fitness
5.5%
Marketing and Advertising
3.7%
Other
50.6%
Real Estate
22.8%
Health, Wellness and Fitness
6.8%
Marketing and Advertising
6.8%
Retail
5.6%
Leisure, Travel & Tourism
5.0%
Other
53.0%
Discussions
Reviews.io has no discussions with answers
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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