# Reviews.io vs SmartCustomer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Reviews.io excels in customer support, with users highlighting the quick response times and effective problem-solving capabilities of their support team. One user noted, "Always great customer service. Fast responses and really solving issues," which indicates a strong commitment to user satisfaction.
- **Users say** that Reviews.io offers a seamless integration with Shopify, making it easy to add reviews to specific pages. This feature has been praised for its simplicity, as one user mentioned, "Reviews.io integrates seamlessly with our Shopify website using app embeds," showcasing its user-friendly approach.
- **Reviewers mention** that SmartCustomer provides a solid platform for managing review invites and responses, with one user stating, "The platform makes it incredibly easy for us to manage our review invites and responses all in one place." However, some users have expressed challenges in the initial setup process, indicating a potential area for improvement.
- **According to verified reviews** , Reviews.io has a significantly higher overall satisfaction score compared to SmartCustomer, reflecting a more favorable user experience. Users appreciate the platform's flexibility and ease of use, with one reviewer noting, "The platform is very easy to use, good interface and product grouping is amazing."
- **G2 reviewers highlight** that while SmartCustomer has a good conversion rate for reviews, it may not be as intuitive as Reviews.io. Users have reported feeling overwhelmed during the initial stages, with one stating, "We found ourselves floundering when we attempted to collect reviews," suggesting that the onboarding experience could be enhanced.
- **Users report** that Reviews.io's extensive library of reviews (over 630) contributes to a more reliable and trustworthy platform, while SmartCustomer's smaller review count (74) may limit the breadth of user experiences available for potential buyers to consider.



| | Reviews.io | SmartCustomer | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 649 | 77 | 
| **Largest Market Segment** | Small-Business (85.0% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | $29.00 300 Review Invites Per Month | Contact Us | 

---
## Top Pros & Cons

### Reviews.io

Pros:
- Customer Support (91 reviews)
- Helpful (47 reviews)

Cons:
- Expensive (11 reviews)
- Difficult Setup (6 reviews)

### SmartCustomer

Pros:
- Automation (1 reviews)
- Centralized Management (1 reviews)

Cons:
- Limited Features (1 reviews)
- Poor Customer Support (1 reviews)

---
## Ratings Comparison
| Rating | Reviews.io | SmartCustomer | 
|---|---|---|
  | **Meets Requirements** | 9.2 (540 reviews) | 8.5 (54 reviews) | 
  | **Ease of Use** | 8.9 (546 reviews) | 9.2 (55 reviews) | 
  | **Ease of Setup** | 8.6 (414 reviews) | 9.3 (39 reviews) | 
  | **Ease of Admin** | 9.0 (315 reviews) | 9.3 (37 reviews) | 
  | **Quality of Support** | 9.6 (544 reviews) | 8.8 (48 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (315 reviews) | 9.4 (33 reviews) | 
  | **Product Direction (% positive)** | 9.3 (489 reviews) | 6.4 (45 reviews) | 

---
## Pricing

### Reviews.io

#### Entry-Level Pricing

Plan: Essentials 

Price: $29.00 300 Review Invites Per Month

Description: Build trust & drive conversions, it's easier than ever to get started.

Key Features:
- Product & Company Reviews 
- Photo & Video Reviews 
- Automated Review Collection 

[Browse all 4 editions](https://www.g2.com/products/reviews-io/pricing)

#### Free Trial

Yes

### SmartCustomer

#### Entry-Level Pricing

Plan: Liftoff 

Price: Contact Us

Description: Basic review sourcing capabilities for the budget-minded.

Key Features:
- Enhanced review management
- 500 monthly review requests
- Review verification

[Browse all 4 editions](https://www.g2.com/products/smartcustomer/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Reviews.io** | 8.5/10 | 250 |
| **SmartCustomer** | 7.2/10 | 23 |

#### Collection

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Authentification** | 8.3 (126 reviews) | 7.3 (16 reviews) | 
| **Review Forms** | 8.8 (227 reviews) ✓ Verified | 7.3 (18 reviews) | 
| **Personalization** | 8.6 (221 reviews) ✓ Verified | 7.5 (16 reviews) | 
| **Engagement** | 8.6 (212 reviews) ✓ Verified | 7.9 (20 reviews) | 
| **Community Q&A** | 8.2 (188 reviews) ✓ Verified | 7.0 (14 reviews) | 

#### Agentic AI - Review Management

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Adaptive Learning** | 7.6 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (14 reviews) | Not enough data | 

#### Moderation

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Reviewer Validation** | 8.9 (212 reviews) ✓ Verified | 7.9 (17 reviews) | 
| **Response Types** | 8.8 (205 reviews) ✓ Verified | 7.6 (18 reviews) | 
| **Legal Agreements** | 8.3 (177 reviews) ✓ Verified | 6.8 (14 reviews) | 

#### Use Cases

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **E-commerce** | 9.0 (198 reviews) ✓ Verified | 6.1 (15 reviews) | 
| **Retail** | 8.6 (176 reviews) ✓ Verified | 6.2 (14 reviews) | 
| **Customer Service** | 9.0 (205 reviews) ✓ Verified | 7.9 (20 reviews) | 

#### Administration

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Incentives** | 7.6 (164 reviews) ✓ Verified | 7.6 (11 reviews) | 
| **Syndication** | 8.0 (102 reviews) | 7.2 (13 reviews) | 
| **Insights** | 8.4 (173 reviews) ✓ Verified | 7.1 (16 reviews) | 
| **Content** | 8.7 (177 reviews) ✓ Verified | 7.4 (17 reviews) | 
| **Sampling** | Feature Not Available | 7.4 (14 reviews) | 

#### Display Options

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Badges** | 8.5 (172 reviews) ✓ Verified | 7.6 (16 reviews) | 
| **Widgets** | 8.9 (198 reviews) ✓ Verified | 6.7 (14 reviews) | 
| **Integration & APIs** | 8.8 (193 reviews) ✓ Verified | 6.1 (15 reviews) | 
| **Marketing** | 8.5 (174 reviews) ✓ Verified | 8.0 (15 reviews) | 

#### Generative AI

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **AI Text Generation** | 8.0 (102 reviews) | 7.0 (5 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Reviews.io** | 8.3/10 | 269 |
| **SmartCustomer** | 7.1/10 | 32 |

#### Consumer Intelligence

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Customer Feedback** | 9.4 (226 reviews) ✓ Verified | 8.0 (25 reviews) | 
| **Competitive Intelligence** | 8.8 (171 reviews) ✓ Verified | 7.0 (20 reviews) | 
| **Sentiment Analysis** | 8.8 (179 reviews) ✓ Verified | 7.2 (19 reviews) | 

#### Reporting

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Revenue Reporting** | 7.9 (151 reviews) | 6.4 (16 reviews) | 
| **Corporate Reporting** | 8.2 (159 reviews) ✓ Verified | Feature Not Available | 
| **Dashboard** | 9.1 (207 reviews) ✓ Verified | 8.0 (24 reviews) | 

#### Media Monitoring

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Social Networks Monitoring** | 7.9 (151 reviews) ✓ Verified | Feature Not Available | 
| **Social Media Management** | 8.0 (149 reviews) ✓ Verified | 6.5 (16 reviews) | 
| **Digital Media Monitoring** | 8.1 (152 reviews) ✓ Verified | 6.9 (17 reviews) | 

#### In-House Management

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Employee Performance** | Feature Not Available | 6.8 (15 reviews) | 
| **Team Workflow** | Feature Not Available | 6.9 (13 reviews) | 

#### Generative AI

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **AI Text Generation** | 7.9 (76 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Reviews.io | SmartCustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (34 reviews) | Not enough data | 
| **Adaptive Learning** | 8.2 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (25 reviews) | Not enough data | 
| **Decision Making** | 8.3 (25 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software)




---
## Reviewer Demographics

### By Company Size

| Segment | Reviews.io | SmartCustomer | 
|---|---|---|
| **Small-Business** | 85.0% | 78.9% | 
| **Mid-Market** | 14.2% | 19.7% | 
| **Enterprise** | 0.8% | 1.3% | 

### By Industry

#### Reviews.io

- **Retail:** 25.7%
- **Apparel & Fashion:** 8.7%
- **Consumer Goods:** 5.7%
- **Health, Wellness and Fitness:** 5.5%
- **Marketing and Advertising:** 3.9%
- **Food & Beverages:** 3.0%
- **Cosmetics:** 2.8%
- **Automotive:** 2.5%
- **Information Technology and Services:** 2.2%
- **Sporting Goods:** 2.0%
- **Other:** 38.0%

#### SmartCustomer

- **Retail:** 10.5%
- **Consumer Goods:** 7.9%
- **Computer Software:** 6.6%
- **Marketing and Advertising:** 6.6%
- **Information Technology and Services:** 6.6%
- **Apparel & Fashion:** 5.3%
- **Automotive:** 3.9%
- **Real Estate:** 3.9%
- **Events Services:** 2.6%
- **Financial Services:** 2.6%
- **Other:** 43.4%

---
## Alternatives

### Alternatives to Reviews.io

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Trustpilot](https://www.g2.com/products/trustpilot/reviews) — 3.4/5 stars (260 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.7/5 stars (403 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (237 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (143 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4141 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)

### Alternatives to SmartCustomer

- [Trustpilot](https://www.g2.com/products/trustpilot/reviews) — 3.4/5 stars (260 reviews)
- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4141 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.7/5 stars (403 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (386 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5563 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4631 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)

---
## Top Discussions

### Reviews.io

No discussions available for this product.

### SmartCustomer

- Title: [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) — 1 comment
  > **Top comment:** "Yes, Its free and worth writing reviews. Sitejabber has world wide recognition. 
Thanks"
- Title: [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) — 1 comment
  > **Top comment:** "Many people use it to read the reviews. Sitejabber allows viewers across the globe to read reviews about businesses that they can’t read on any other site...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reviews-io-vs-smartcustomer)