# Reviewbox vs Trustpilot Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Trustpilot is recognized for its simplicity and ease of use, with users appreciating the straightforward process of writing reviews. This user-friendly approach has made it a go-to platform for many seeking to share their experiences.
- **Users say** Reviewbox excels in providing a comprehensive management system for customer feedback, allowing teams to handle reviews and Q&As from a single portal. This feature has notably improved response times, leading to higher customer satisfaction as users feel acknowledged and valued.
- **Reviewers mention** that while Trustpilot is seen as the industry standard for public customer reviews, it faces challenges in customization options. Users have noted that the platform could benefit from more tailored features to better fit specific business needs.
- **According to verified reviews** , Reviewbox stands out with its robust support and implementation process, receiving high praise for its quick setup and ease of administration. Users have highlighted how this efficiency allows them to focus more on gathering and acting on feedback rather than getting bogged down in technicalities.
- **G2 reviewers indicate** that Trustpilot has a larger market presence, particularly among small businesses, but its overall satisfaction scores are lower compared to Reviewbox. This suggests that while Trustpilot is widely used, it may not meet the expectations of all users as effectively as Reviewbox does.
- **Users report** that Reviewbox's focus on real-time feedback is crucial for identifying and addressing product issues promptly. This proactive approach has been a game-changer for many, allowing businesses to improve their offerings based on immediate customer insights.



| | Reviewbox | Trustpilot | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 28 | 257 | 
| **Largest Market Segment** | Mid-Market (67.9% of reviews) | Small-Business (61.2% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $299.00 | 

---
## Top Pros & Cons

### Reviewbox

**Not enough data**

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (5 reviews)

Cons:
- Review Issues (11 reviews)
- Poor Customer Support (10 reviews)

---
## Ratings Comparison
| Rating | Reviewbox | Trustpilot | 
|---|---|---|
  | **Meets Requirements** | 9.5 (28 reviews) | 7.5 (219 reviews) | 
  | **Ease of Use** | 8.5 (28 reviews) | 8.1 (223 reviews) | 
  | **Ease of Setup** | 9.2 (13 reviews) | 7.8 (129 reviews) | 
  | **Ease of Admin** | 9.2 (13 reviews) | 7.8 (107 reviews) | 
  | **Quality of Support** | 9.9 (27 reviews) | 6.9 (205 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (13 reviews) | 6.8 (105 reviews) | 
  | **Product Direction (% positive)** | 9.6 (28 reviews) | 6.1 (214 reviews) | 

---
## Pricing

### Reviewbox

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Marketplace Optimization Tools

| Product | Score | Reviews |
|---|---|---|
| **Reviewbox** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Integration

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Import** | Feature Not Available | Not enough data | 
| **Export** | Not enough data | Not enough data | 
| **APIs** | Not enough data | Not enough data | 

#### Store Management

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Localization** | Feature Not Available | Not enough data | 
| **Marketplaces** | Feature Not Available | Not enough data | 

#### Agentic AI - Online Marketplace Optimization Tools

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### E-Commerce Analytics

| Product | Score | Reviews |
|---|---|---|
| **Reviewbox** | N/A | N/A |
| **Trustpilot** | N/A | N/A |

#### Analytics

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Reports** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Web Analytics** | Feature Not Available | Not enough data | 
| **Campaign Tracking** | Feature Not Available | Not enough data | 
| **Customer Demographics** | Feature Not Available | Not enough data | 
| **Predictive Analytics** | Feature Not Available | Not enough data | 

#### Administration

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Data Storage** | Not enough data | Not enough data | 
| **A/B Testing** | Feature Not Available | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - E-Commerce Analytics

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Reviewbox** | N/A | N/A |
| **Trustpilot** | 6.1/10 | 53 |

#### Collection

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Authentification** | Feature Not Available | 6.1 (38 reviews) ✓ Verified | 
| **Review Forms** | Not enough data | 6.5 (39 reviews) ✓ Verified | 
| **Personalization** | Not enough data | 5.8 (34 reviews) ✓ Verified | 
| **Engagement** | Not enough data | 6.7 (33 reviews) ✓ Verified | 
| **Community Q&A** | Not enough data | Feature Not Available | 

#### Agentic AI - Review Management

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (10 reviews) | 

#### Moderation

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Reviewer Validation** | Not enough data | 6.0 (33 reviews) ✓ Verified | 
| **Response Types** | Not enough data | 5.7 (35 reviews) ✓ Verified | 
| **Legal Agreements** | Feature Not Available | 6.0 (27 reviews) ✓ Verified | 

#### Use Cases

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **E-commerce** | Not enough data | 6.6 (30 reviews) ✓ Verified | 
| **Retail** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Customer Service** | Feature Not Available | 5.9 (31 reviews) ✓ Verified | 

#### Administration

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Syndication** | Feature Not Available | 6.7 (27 reviews) ✓ Verified | 
| **Insights** | Not enough data | 6.8 (29 reviews) ✓ Verified | 
| **Content** | Not enough data | 6.3 (28 reviews) ✓ Verified | 
| **Sampling** | Not enough data | Feature Not Available | 

#### Display Options

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Badges** | Not enough data | 6.4 (29 reviews) ✓ Verified | 
| **Widgets** | Feature Not Available | 5.9 (30 reviews) ✓ Verified | 
| **Integration & APIs** | Not enough data | 5.8 (29 reviews) ✓ Verified | 
| **Marketing** | Feature Not Available | 5.9 (30 reviews) ✓ Verified | 

#### Generative AI

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.6 (16 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Reviewbox** | N/A | N/A |
| **Trustpilot** | 6.9/10 | 102 |

#### Consumer Intelligence

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Customer Feedback** | Not enough data | 7.7 (91 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | 6.8 (66 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.0 (63 reviews) ✓ Verified | 

#### Reporting

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Revenue Reporting** | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | 6.8 (56 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | 7.7 (83 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Social Networks Monitoring** | Not enough data | 6.6 (52 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | 6.6 (53 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | Feature Not Available | 

#### In-House Management

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Employee Performance** | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (14 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Reviewbox | Trustpilot | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Reviewbox (2):** [Online Marketplace Optimization Tools](https://www.g2.com/categories/online-marketplace-optimization-tools), [E-Commerce Analytics Software](https://www.g2.com/categories/e-commerce-analytics)

**Unique to Trustpilot (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Reviewbox | Trustpilot | 
|---|---|---|
| **Small-Business** | 25.0% | 61.2% | 
| **Mid-Market** | 67.9% | 33.5% | 
| **Enterprise** | 7.1% | 5.3% | 

### By Industry

#### Reviewbox

- **Wholesale:** 10.7%
- **Sporting Goods:** 10.7%
- **Marketing and Advertising:** 10.7%
- **Building Materials:** 10.7%
- **Consumer Goods:** 10.7%
- **Consumer Electronics:** 7.1%
- **Apparel & Fashion:** 3.6%
- **Arts and Crafts:** 3.6%
- **Chemicals:** 3.6%
- **Food & Beverages:** 3.6%
- **Other:** 25.0%

#### Trustpilot

- **Financial Services:** 14.3%
- **Retail:** 7.0%
- **Marketing and Advertising:** 6.6%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.9%
- **Consumer Electronics:** 2.9%
- **Consumer Services:** 2.9%
- **Other:** 48.0%

---
## Alternatives

### Alternatives to Reviewbox

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1348 reviews)
- [A2X](https://www.g2.com/products/a2x/reviews) — 4.9/5 stars (318 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1351 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1048 reviews)

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (130 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4059 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)

---
## Top Discussions

### Reviewbox

No discussions available for this product.

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reviewbox-vs-trustpilot)