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At a Glance
Market Segments
Mid-Market (47.7% of reviews)
Small-Business (61.8% of reviews)
Entry-Level Pricing
$30.00 1 Seat Per Month
Free
Revenue Grid
Star Rating
(571)4.6 out of 5
Market Segments
Mid-Market (47.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 Seat Per Month
Browse all 3 pricing plansZoho CRM
Star Rating
(2,849)4.1 out of 5
Market Segments
Small-Business (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in affordability and flexibility, making it a popular choice for small businesses. Users appreciate its powerful automation and integration capabilities with other Zoho apps, which streamline their workflows and enhance productivity.
- Users say that Revenue Grid stands out for its exceptional customer support, with quick response times to support tickets. This reliability is crucial for larger companies that often require immediate assistance, as noted by users who frequently submit multiple tickets.
- Reviewers mention that Zoho CRM's user-friendly interface is a significant advantage, with many finding it simpler to navigate compared to competitors like Salesforce. This ease of use contributes to a smoother onboarding experience for new users.
- According to verified reviews, Revenue Grid's AI-driven insights and revenue intelligence features are highly praised. Users find these tools helpful for making data-driven decisions, as they provide actionable guidance that enhances overall sales strategies.
- G2 reviewers highlight that while Zoho CRM has a larger user base and more reviews, it sometimes struggles with specific workflow configurations. This can lead to challenges for users with unique needs, as they may find it less customizable than desired.
- Users appreciate that Revenue Grid offers seamless integration with various tools, promoting a streamlined workflow. This feature is particularly beneficial for teams that rely on multiple applications, as it reduces the need to switch between platforms.
Pricing
Entry-Level Pricing
Revenue Grid
Activity Capture 360
$30.00
1 Seat Per Month
Capture every touchpoint automatically
- Inbox and Calendar Salesforce Sidebar
- Email and Email threads auto-capture
- Contacts synchronization and capture
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Revenue Grid
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
9.0
483
8.4
2,427
Ease of Use
9.0
489
8.3
2,440
Ease of Setup
8.7
211
8.0
1,209
Ease of Admin
8.5
153
8.0
1,011
Quality of Support
9.1
408
7.6
2,221
Has the product been a good partner in doing business?
9.3
152
8.0
987
Product Direction (% positive)
8.9
479
8.0
2,362
Features by Category
Sales Force Automation
Not enough data
8.5
1624
|
Verified
Not enough data
8.3
872
|
Verified
Not enough data
8.2
1546
|
Verified
Not enough data
8.2
1622
|
Verified
Not enough data
7.8
1185
|
Verified
Not enough data
8.4
666
|
Verified
Not enough data
7.9
1215
|
Verified
Not enough data
8.0
1205
|
Verified
Not enough data
8.2
1317
|
Verified
Marketing Automation
Not enough data
8.0
1334
|
Verified
Not enough data
7.9
1298
|
Verified
Not enough data
8.4
1521
|
Verified
Not enough data
7.9
1123
|
Verified
Customer Support
Not enough data
8.0
1198
|
Verified
Not enough data
7.9
1199
|
Verified
Not enough data
7.9
1233
|
Verified
Not enough data
7.8
1066
|
Verified
Not enough data
8.0
1109
|
Verified
Reporting & Analytics
Not enough data
8.2
1496
|
Verified
Not enough data
8.2
1551
|
Verified
Not enough data
8.1
1051
|
Verified
Mobile & Social
Not enough data
8.1
1079
|
Verified
Not enough data
8.0
1090
|
Verified
Not enough data
8.0
1195
|
Verified
Platform
Not enough data
8.1
855
|
Verified
Not enough data
8.1
828
|
Verified
Not enough data
8.4
858
|
Verified
Not enough data
8.1
648
|
Verified
Not enough data
7.8
548
|
Verified
Not enough data
8.1
718
|
Verified
Not enough data
8.4
839
|
Verified
Not enough data
8.1
662
|
Verified
Integration
Not enough data
8.3
649
|
Verified
Not enough data
8.1
633
|
Verified
Not enough data
8.0
598
|
Verified
Generative AI
Not enough data
8.2
178
Agentic AI - CRM
Not enough data
8.1
64
Not enough data
8.3
62
Not enough data
8.0
63
Not enough data
8.0
63
Not enough data
8.2
63
Not enough data
8.2
63
Not enough data
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
8.4
72
8.7
62
8.8
73
8.8
70
8.8
73
9.1
67
8.8
73
Organization
9.1
67
8.6
74
9.3
68
8.4
73
9.0
62
8.6
73
Performance Analysis
8.3
66
Feature Not Available
8.9
71
8.6
75
Sales Analysis
8.4
64
8.4
69
8.7
69
8.4
73
Generative AI
8.2
23
8.1
27
8.2
23
8.0
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.8
154
|
Verified
8.7
160
9.4
176
|
Verified
8.8
156
8.3
107
|
Verified
8.3
146
8.4
112
|
Verified
8.2
141
9.4
176
|
Verified
8.9
154
9.2
104
8.8
153
9.1
94
8.5
148
Repeatability and Reportability
8.9
134
8.4
145
9.0
134
|
Verified
8.6
150
8.9
126
|
Verified
8.5
143
8.9
78
8.2
138
Feature Not Available
7.9
121
AI and Automation
Feature Not Available
8.2
147
Feature Not Available
8.4
146
Feature Not Available
8.3
140
8.6
74
8.1
134
8.5
77
7.8
126
Generative AI
7.6
44
7.4
69
Agentic AI - Sales Engagement
8.2
15
7.8
27
8.2
15
7.7
25
8.3
15
7.9
26
8.3
14
7.8
25
8.0
14
7.6
26
8.3
14
7.9
26
8.1
14
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
97
Not enough data
8.6
92
Not enough data
8.5
96
Not enough data
8.3
88
Not enough data
8.8
55
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Revenue Sourcing and Forecasting
8.6
91
Not enough data
8.6
92
Not enough data
8.7
92
Not enough data
8.6
92
Not enough data
8.6
90
Not enough data
8.4
76
Not enough data
8.4
73
Not enough data
CRM Data Enrichment
9.0
93
Not enough data
9.5
101
Not enough data
8.9
87
Not enough data
8.6
84
Not enough data
9.1
74
Not enough data
Account Management
8.4
79
Not enough data
8.7
81
Not enough data
8.5
78
Not enough data
8.6
78
Not enough data
8.7
72
Not enough data
8.4
67
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.2
31
Not enough data
8.1
31
Not enough data
8.3
29
Not enough data
8.2
30
Not enough data
8.6
29
Not enough data
Integrations
8.6
37
Not enough data
9.4
41
Not enough data
7.9
37
Not enough data
7.7
37
Not enough data
9.6
41
Not enough data
Branding & Customizatio
8.6
38
Not enough data
8.3
38
Not enough data
8.3
37
Not enough data
Automatic Rules & Configurations
8.8
37
Not enough data
8.9
40
Not enough data
8.4
41
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
7.2
6
7.9
20
7.2
6
8.2
19
7.2
6
7.8
20
Incentives
Feature Not Available
8.2
153
|
Verified
Feature Not Available
8.3
160
|
Verified
Feature Not Available
8.0
152
|
Verified
Feature Not Available
8.4
161
|
Verified
Personalization
Feature Not Available
8.5
177
|
Verified
8.7
66
|
Verified
8.6
178
|
Verified
8.9
75
|
Verified
8.6
184
|
Verified
8.8
62
|
Verified
8.4
171
|
Verified
Administrative
Feature Not Available
8.5
169
|
Verified
8.6
61
|
Verified
8.5
173
|
Verified
9.0
66
8.3
161
Agentic AI - Email Tracking
Feature Not Available
7.6
29
8.9
18
7.4
28
9.0
17
7.5
29
8.8
18
6.9
28
8.7
18
6.9
29
8.9
18
7.4
29
8.8
18
7.5
28
Analytics
8.5
199
8.3
138
8.9
219
8.3
144
8.8
214
8.4
145
Customizations
9.2
254
8.7
149
8.9
196
8.8
146
8.8
197
8.7
147
8.8
197
8.7
143
8.3
178
8.6
148
Generative AI
7.8
59
7.6
59
Agentic AI - Sales Analytics
8.8
7
7.4
28
8.8
8
7.5
28
9.0
8
7.0
28
8.8
7
7.3
28
8.8
7
7.4
28
Data Sourcing
8.9
81
8.3
144
9.0
83
8.4
148
8.8
76
8.3
141
8.9
84
8.6
153
8.9
81
8.5
145
Predictive Analytics
Feature Not Available
8.5
145
9.0
74
8.3
137
8.7
68
8.0
123
8.6
75
8.2
129
Sales Management
8.9
85
8.5
152
Feature Not Available
8.3
130
8.8
83
8.5
143
9.3
99
8.8
150
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Revenue Grid and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, and Sales Performance Management
Unique Categories
Revenue Grid is categorized as Business Scheduling and Revenue Operations & Intelligence (RO&I)
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Gamification, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Revenue Grid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.6%
Financial Services
11.9%
Information Technology and Services
8.9%
Marketing and Advertising
5.0%
Hospitality
5.0%
Other
56.7%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
Alternatives
Discussions
Can SmartCloud Connect integrate with other business systems apart from Salesforce?
2 Comments
WJ
SmartCloud is a widely spread platform for new business opportunities on different marketing platforms. The idea of salesforce came from...Read more
What is a revenue Grid?
2 Comments
JC
It is an extension you add to move your email/calendar/events from your email to salesforce and vice versa. Read more
Product comparison
1 Comment
Official Response from Revenue Grid
In a nutshell here are the main differences:
- Support of custom objects to create, view and edit
- Extensive customizations options for the layout, full...Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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