# Agentforce 360 Platform (formerly Salesforce Platform) vs Retool Comparison
---
## AI Generated Summary
- **G2 reviewers report** that the Agentforce 360 Platform excels in user satisfaction, boasting a significantly higher overall score compared to Retool. Users appreciate its ability to evolve with business needs, making it a reliable choice for long-term use.
- **Users say** that Agentforce 360 Platform offers a more comprehensive feature set for building and deploying applications, particularly for non-technical users. Reviewers highlight its ease of customization and the ability to create sophisticated AI agents quickly, which enhances productivity.
- **According to verified reviews** , Retool shines in its initial setup process, with many users finding it straightforward and easy to use. This is particularly beneficial for tech-enabled business owners who need to create tailored solutions without heavy reliance on engineering resources.
- **Reviewers mention** that while Retool is effective for specific tasks, such as managing product data for online stores, it lacks the broader capabilities and integrations that Agentforce 360 Platform provides, which can limit its utility for more complex business processes.
- **Users highlight** the quality of support for Agentforce 360 Platform, noting that it offers robust assistance and resources that help users navigate challenges effectively. In contrast, Retool's support, while adequate, does not receive the same level of praise, indicating potential areas for improvement.
- **G2 reviewers indicate** that Agentforce 360 Platform's extensive review activity and higher total number of reviews lend credibility to its performance claims, suggesting a more established presence in the market compared to Retool, which has fewer recent reviews and a smaller user base.



| | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 4,000 | 357 | 
| **Largest Market Segment** | Mid-Market (45.6% of reviews) | Small-Business (54.6% of reviews) | 
| **Entry Level Price** | $25/user/month*  (billed annually) | Free | 

---
## Top Pros & Cons

### Agentforce 360 Platform (formerly Salesforce Platform)

Pros:
- Ease of Use (1639 reviews)
- Features (799 reviews)

Cons:
- Learning Curve (574 reviews)
- Complexity (539 reviews)

### Retool

Pros:
- Ease of Use (87 reviews)
- Features (46 reviews)

Cons:
- Missing Features (26 reviews)
- Learning Curve (20 reviews)

---
## Ratings Comparison
| Rating | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
  | **Meets Requirements** | 8.9 (2365 reviews) | 8.6 (276 reviews) | 
  | **Ease of Use** | 8.5 (3133 reviews) | 8.6 (277 reviews) | 
  | **Ease of Setup** | 8.4 (1912 reviews) | 8.5 (215 reviews) | 
  | **Ease of Admin** | 8.5 (804 reviews) | 8.6 (150 reviews) | 
  | **Quality of Support** | 8.5 (2109 reviews) | 8.4 (210 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (799 reviews) | 8.9 (127 reviews) | 
  | **Product Direction (% positive)** | 8.7 (2328 reviews) | 9.3 (253 reviews) | 

---
## Pricing

### Agentforce 360 Platform (formerly Salesforce Platform)

#### Entry-Level Pricing

Plan: Platform Starter

Price: $25 /user/month*  (billed annually)

Description: Users access apps built with the following services:


Key Features:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder 

[Browse all 3 editions](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/pricing)

#### Free Trial

Yes

### Retool

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For developers and small teams

Key Features:
- Unlimited web and mobile apps 1GB of workflow data
- 5GB of data storage
- Connect to any API or data source

[Browse all 4 editions](https://www.g2.com/products/retool/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Data Masking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.1/10 | 16 |
| **Retool** | N/A | N/A |

#### Data Masking

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Sensitive Fields** | 9.5 (14 reviews) | Not enough data | 
| **Dynamic Masking** | 9.2 (14 reviews) | Not enough data | 
| **Static Masking** | 9.1 (13 reviews) | Not enough data | 
| **Consistent Masking** | 9.2 (13 reviews) | Not enough data | 
| **Random Masking** | 8.6 (13 reviews) | Not enough data | 

### Workplace Innovation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 370 |
| **Retool** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Application Deployment** | 8.9 (281 reviews) | Not enough data | 
| **Native Deployment** | 8.8 (272 reviews) | Not enough data | 
| **Data Security** | 9.3 (294 reviews) | Not enough data | 
| **Access Control** | 9.0 (294 reviews) | Not enough data | 
| **Scalability** | 9.2 (296 reviews) | Not enough data | 
| **Lifecycle Management** | 9.0 (283 reviews) | Not enough data | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Workflow Automation** | 9.0 (321 reviews) | Not enough data | 
| **Workflow Mapping** | 8.9 (307 reviews) | Not enough data | 
| **Real-Time Updates** | 9.1 (314 reviews) | Not enough data | 

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Application Templates** | 8.9 (284 reviews) | Not enough data | 
| **UI Code Extending** | 8.6 (245 reviews) | Not enough data | 
| **WYSIWYG Editor** | 8.5 (235 reviews) | Not enough data | 
| **Collaborative Development** | 9.0 (265 reviews) | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Retool** | N/A | N/A |

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Policy, User, and Role Management** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 
| **Bulk Changes** | Not enough data | Not enough data | 
| **Centralized Management** | Not enough data | Not enough data | 
| **Self-Service Access Requests** | Not enough data | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **BYOD support** | Not enough data | Not enough data | 
| **Password Vault** | Not enough data | Not enough data | 
| **Centralized management** | Not enough data | Not enough data | 
| **Role-based security** | Not enough data | Not enough data | 
| **Live notifications** | Not enough data | Not enough data | 
| **Live session recording & playback** | Not enough data | Not enough data | 
| **Hide passwords** | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Activity Logging** | Not enough data | Not enough data | 
| **Anomaly Detection** | Not enough data | Not enough data | 

#### Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Audit log** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 119 |
| **Retool** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Data Migration** | 9.2 (104 reviews) | Not enough data | 
| **Data Variety** | 9.1 (99 reviews) | Not enough data | 
| **Alerts and Logging** | 8.9 (99 reviews) | Not enough data | 
| **Data Replication** | 8.7 (96 reviews) | Not enough data | 

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Backup and Recovery** | 9.1 (96 reviews) | Not enough data | 
| **Integration Variety** | 9.0 (98 reviews) | Not enough data | 
| **Access and Security** | 9.2 (102 reviews) | Not enough data | 
| **Real time Monitoring** | 9.1 (99 reviews) | Not enough data | 

#### Security

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Data Protection** | 9.3 (103 reviews) | Not enough data | 

#### Agentic AI - Cloud Migration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (14 reviews) | Not enough data | 
| **Decision Making** | 8.3 (15 reviews) | Not enough data | 

### Consent Management Platform (CMP)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.0/10 | 30 |
| **Retool** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Dashboard** | 9.1 (27 reviews) | Not enough data | 
| **Reporting** | 9.2 (27 reviews) | Not enough data | 
| **Integrations** | 9.2 (28 reviews) | Not enough data | 
| **End-user management** | 9.0 (27 reviews) | Not enough data | 
| **Audit trails** | 9.0 (25 reviews) | Not enough data | 
| **APIs** | 8.8 (25 reviews) | Not enough data | 
| **Mobile SDK** | 8.7 (24 reviews) | Not enough data | 
| **Customizable design** | 8.9 (27 reviews) | Not enough data | 
| **Server-side storage** | 9.1 (25 reviews) | Not enough data | 

### Customer Identity and Access Management (CIAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 348 |
| **Retool** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Self-registration and self-service** | 8.6 (301 reviews) | Not enough data | 
| **Authentication** | 9.1 (318 reviews) | Not enough data | 
| **Scalability** | 9.2 (315 reviews) | Not enough data | 
| **Consent and preference management** | 8.9 (306 reviews) | Not enough data | 
| **Social login** | 8.6 (291 reviews) | Not enough data | 
| **Customer data linking** | 9.1 (321 reviews) | Not enough data | 

#### AI Authentication Risk Management - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Adaptive MFA** | 9.3 (10 reviews) | Not enough data | 
| **Anomaly Detection** | 8.8 (11 reviews) | Not enough data | 
| **Fraudulent Login Detection** | 9.8 (11 reviews) | Not enough data | 
| **Adaptive Authentication Policies** | 9.2 (8 reviews) | Not enough data | 
| **Risk-Based Authentication** | 9.2 (11 reviews) | Not enough data | 

#### AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Behavioral Biometric Analysis** | 8.1 (9 reviews) | Not enough data | 
| **Liveness Detection** | 8.3 (10 reviews) | Not enough data | 

#### AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Account Recovery Assistants** | 8.9 (11 reviews) | Not enough data | 
| **Constraint Enforcement** | 8.0 (9 reviews) | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 92 |
| **Retool** | N/A | N/A |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **User provisioning** | 8.6 (74 reviews) | Not enough data | 
| **Password manager** | 8.7 (76 reviews) | Not enough data | 
| **Single Sign-on** | 8.9 (78 reviews) | Not enough data | 
| **Enforces policies** | 8.7 (74 reviews) | Not enough data | 
| **Authentication** | 9.3 (76 reviews) | Not enough data | 
| **Multi-factor authentication** | 9.1 (78 reviews) | Not enough data | 

####  Type

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **On-premises solution** | 8.7 (73 reviews) | Not enough data | 
| **Cloud-solution** | 8.7 (75 reviews) | Not enough data | 

####  Reporting

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Tracking** | 8.8 (73 reviews) | Not enough data | 
| **Reporting** | 8.9 (74 reviews) | Not enough data | 
| **Access & Permission Change Reporting** | 9.0 (14 reviews) | Not enough data | 
| **Compliance & Audit Trail Export** | 9.4 (12 reviews) | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Adaptive & Contextual Access Control** | 8.3 (12 reviews) | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Identity Lifecycle Management** | 8.8 (12 reviews) | Not enough data | 
| **Self‑Service Account Management** | 8.3 (12 reviews) | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | 7.5 (12 reviews) | Not enough data | 
| **Automated Policy Tuning** | 7.2 (12 reviews) | Not enough data | 
| **Predictive Role Recommendations** | 7.6 (12 reviews) | Not enough data | 

### Digital Process Automation (DPA)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Retool** | 8.1/10 | 51 |

#### Digital Workflows

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Logic and Conditions** | Not enough data | 9.1 (49 reviews) | 
| **No-Code Or Low-Code** | Not enough data | 8.9 (50 reviews) | 
| **Document Management** | Not enough data | 7.4 (46 reviews) | 

#### Forms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Data Mapping** | Not enough data | 8.3 (49 reviews) | 
| **Templates** | Not enough data | 7.4 (45 reviews) | 
| **Mobile-Friendly Forms** | Not enough data | 7.3 (45 reviews) | 

#### Automation

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Workflow Automation** | Not enough data | 8.9 (49 reviews) | 
| **Workflow Mapping** | Not enough data | 8.8 (46 reviews) | 
| **Real-Time Updates** | Not enough data | 8.6 (47 reviews) | 
| **Robotic Process Automation** | Not enough data | 6.6 (44 reviews) | 

#### Agentic AI - Digital Process Automation (DPA)

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### DevOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 9.3/10 | 77 |
| **Retool** | N/A | N/A |

#### Management

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Configuration Management** | 9.2 (61 reviews) | Not enough data | 
| **Access Control** | 9.2 (63 reviews) | Not enough data | 
| **Orchestration** | 9.2 (62 reviews) | Not enough data | 

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Automation** | 9.3 (63 reviews) | Not enough data | 
| **Integrations** | 9.3 (62 reviews) | Not enough data | 
| **Extensibility** | 9.4 (62 reviews) | Not enough data | 

#### Processes

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Pipeline Control** | 9.2 (62 reviews) | Not enough data | 
| **Workflow Visualization** | 9.4 (62 reviews) | Not enough data | 
| **Continuous Deployment** | 9.2 (62 reviews) | Not enough data | 

### Drag and Drop App Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.5/10 | 87 |
| **Retool** | 8.2/10 | 79 |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **App complexity** | 7.9 (73 reviews) | 8.4 (76 reviews) | 
| **App Variety** | 8.4 (68 reviews) | 8.6 (74 reviews) | 
| **Customized Branding** | 8.6 (66 reviews) | 8.0 (73 reviews) | 
| **Application Templates** | 8.4 (66 reviews) | 7.5 (70 reviews) | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Data Migration** | 8.5 (65 reviews) | 8.5 (70 reviews) | 
| **Data Synchronization** | 8.6 (67 reviews) | 8.4 (72 reviews) | 
| **Data Security** | 9.0 (67 reviews) | 8.4 (69 reviews) | 

#### Agentic AI - Drag and Drop App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Adaptive Learning** | 8.8 (21 reviews) | 8.0 (5 reviews) | 
| **Natural Language Interaction** | 8.6 (21 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 8.3 (21 reviews) | 7.7 (5 reviews) | 

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 163 |
| **Retool** | 8.1/10 | 115 |

#### Functionality

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Ease of Use** | 9.0 (138 reviews) | 8.4 (112 reviews) | 
| **File Management** | 8.8 (131 reviews) | 7.9 (103 reviews) | 
| **Multi-Language Support** | 8.7 (122 reviews) | 7.2 (99 reviews) | 
| **Customization** | 9.1 (130 reviews) | 8.1 (111 reviews) | 
| **Straight-Out-the-Box Functionality** | 8.7 (129 reviews) | 8.7 (113 reviews) | 
| **Help Guides** | 8.8 (124 reviews) | 7.8 (105 reviews) | 
| **Patching & Updates** | 9.0 (122 reviews) | 8.3 (103 reviews) | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 27 |
| **Retool** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Autonomous Task Execution** | 8.9 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.7 (20 reviews) | Not enough data | 

### AI App Builder

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Retool** | N/A | N/A |

#### Generation and Interpretation - AI App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Prompt Understanding** | Not enough data | Not enough data | 
| **Backend Logic Creation** | Not enough data | Not enough data | 
| **UI Generation** | Not enough data | Not enough data | 
| **Context Awareness** | Not enough data | Not enough data | 

#### Generated Application Quality - AI App Builder

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Scalability** | Not enough data | Not enough data | 
| **Out-of-the-Box Functionality** | Not enough data | Not enough data | 
| **Design Customization** | Not enough data | Not enough data | 
| **Data & API Integration** | Not enough data | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.9/10 | 355 |
| **Retool** | 8.3/10 | 155 |

#### Application Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **UI Code Extending** | 8.6 (228 reviews) | 8.1 (138 reviews) | 
| **Programming Code Extending** | 8.6 (230 reviews) | 8.3 (140 reviews) | 
| **Customized Branding** | 8.7 (250 reviews) | 7.8 (131 reviews) | 
| **Application Templates** | 8.6 (240 reviews) | 7.4 (130 reviews) | 
| **Workflows** | 8.9 (270 reviews) | 8.0 (136 reviews) | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Data Migration** | 8.8 (262 reviews) | 8.1 (130 reviews) | 
| **Data Synchronization** | 8.9 (263 reviews) | 8.3 (135 reviews) | 
| **Data Security** | 9.2 (261 reviews) | 8.2 (130 reviews) | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Application Deployment** | 8.9 (236 reviews) | 8.5 (135 reviews) | 
| **Platform Compatability** | 8.9 (248 reviews) | 8.3 (135 reviews) | 
| **Lifecycle Management** | 8.9 (233 reviews) | 8.2 (133 reviews) | 

#### Agentic AI - Low-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Adaptive Learning** | 9.0 (41 reviews) | 8.3 (6 reviews) | 
| **Natural Language Interaction** | 9.1 (40 reviews) | 9.3 (5 reviews) | 
| **Proactive Assistance** | 8.9 (41 reviews) | 9.0 (5 reviews) | 

### Cloud Platform as a Service (PaaS)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.6/10 | 824 |
| **Retool** | N/A | N/A |

#### Development

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Application Deployment** | 8.7 (587 reviews) | Not enough data | 
| **Development Tools** | 8.6 (568 reviews) | Not enough data | 
| **Development Environment** | 8.6 (519 reviews) | Not enough data | 
| **Language Support** | 8.6 (546 reviews) | Not enough data | 
| **Testing** | 8.5 (513 reviews) | Not enough data | 

#### Database

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Database Management** | 9.0 (566 reviews) | Not enough data | 
| **Analytics** | 8.8 (658 reviews) | Not enough data | 
| **Auto Scaling** | 8.5 (505 reviews) | Not enough data | 
| **Backup / Recovery** | 8.6 (551 reviews) | Not enough data | 
| **Storage** | 8.6 (604 reviews) | Not enough data | 

#### Infrastructure

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Networking** | 8.5 (555 reviews) | Not enough data | 
| **Virtual Machines** | 8.1 (515 reviews) | Not enough data | 
| **Security** | 9.1 (588 reviews) | Not enough data | 

### No-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | 8.8/10 | 214 |
| **Retool** | N/A | N/A |

#### User Interface Design

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **WYSIWYG Editor** | 8.4 (133 reviews) ✓ Verified | Not enough data | 
| **Customized Branding** | 8.6 (152 reviews) ✓ Verified | Not enough data | 
| **App Templates** | 8.7 (154 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 9.1 (156 reviews) ✓ Verified | Not enough data | 

#### Data Control

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Data Migration** | 8.9 (149 reviews) ✓ Verified | Not enough data | 
| **Data Synchronization** | 8.9 (157 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 9.1 (155 reviews) ✓ Verified | Not enough data | 

#### Publishing

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Application Deployment** | 8.8 (141 reviews) ✓ Verified | Not enough data | 
| **Platform Compatibility** | 8.9 (146 reviews) | Not enough data | 
| **Lifecycle Management** | 8.9 (144 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - No-Code Development Platforms

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Adaptive Learning** | 8.6 (32 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.6 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 8.4 (32 reviews) | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **Agentforce 360 Platform (formerly Salesforce Platform)** | N/A | N/A |
| **Retool** | N/A | N/A |

#### Compliance

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [Drag and Drop App Builder Software](https://www.g2.com/categories/drag-and-drop-app-builder), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)

**Unique to Agentforce 360 Platform (formerly Salesforce Platform) (11):** [DevOps Platforms](https://www.g2.com/categories/devops-platforms), [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp), [Workplace Innovation Platforms](https://www.g2.com/categories/workplace-innovation-platforms), [Data Masking Software](https://www.g2.com/categories/data-masking), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam), [Customer Identity and Access Management (CIAM) Software](https://www.g2.com/categories/customer-identity-and-access-management-ciam), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms), [Software Testing Tools](https://www.g2.com/categories/software-testing), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas)

**Unique to Retool (2):** [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa), [AI App Builder Software](https://www.g2.com/categories/ai-app-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce 360 Platform (formerly Salesforce Platform) | Retool | 
|---|---|---|
| **Small-Business** | 20.5% | 54.6% | 
| **Mid-Market** | 45.6% | 38.8% | 
| **Enterprise** | 33.8% | 6.6% | 

### By Industry

#### Agentforce 360 Platform (formerly Salesforce Platform)

- **Computer Software:** 13.7%
- **Information Technology and Services:** 12.0%
- **Financial Services:** 6.9%
- **Non-Profit Organization Management:** 4.2%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.8%
- **Telecommunications:** 2.8%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.5%
- **Manufacturing:** 2.2%
- **Other:** 47.1%

#### Retool

- **Computer Software:** 20.4%
- **Financial Services:** 10.8%
- **Information Technology and Services:** 9.6%
- **Marketing and Advertising:** 4.7%
- **Health, Wellness and Fitness:** 4.1%
- **Retail:** 4.1%
- **Logistics and Supply Chain:** 3.5%
- **Mental Health Care:** 2.3%
- **Consumer Services:** 2.0%
- **Hospital & Health Care:** 1.7%
- **Other:** 36.7%

---
## Alternatives

### Alternatives to Agentforce 360 Platform (formerly Salesforce Platform)

- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1538 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.6/5 stars (1422 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (534 reviews)
- [AppSheet](https://www.g2.com/products/appsheet/reviews) — 4.8/5 stars (403 reviews)
- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1051 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (281 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Airtable](https://www.g2.com/products/airtable/reviews) — 4.6/5 stars (3267 reviews)

### Alternatives to Retool

- [Superblocks](https://www.g2.com/products/superblocks/reviews) — 4.7/5 stars (190 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.6/5 stars (1422 reviews)
- [DronaHQ](https://www.g2.com/products/dronahq/reviews) — 4.4/5 stars (39 reviews)
- [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) — 4.3/5 stars (534 reviews)
- [Appian](https://www.g2.com/products/appian/reviews) — 4.5/5 stars (486 reviews)
- [Mendix](https://www.g2.com/products/mendix/reviews) — 4.4/5 stars (281 reviews)
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7568 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (164 reviews)
- [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) — 4.5/5 stars (578 reviews)
- [Quickbase](https://www.g2.com/products/quickbase/reviews) — 4.5/5 stars (1538 reviews)

---
## Top Discussions

### Agentforce 360 Platform (formerly Salesforce Platform)

- Title: [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) — 5 comments, 2 upvotes
  > **Top comment:** "Learn how to create new accounts, and update existing leads and contacts. "
- Title: [What is Salesforce Platform used for?](https://www.g2.com/discussions/what-is-salesforce-platform-used-for) — 2 comments
  > **Top comment:** "It's a system that helps you manage all past sales activity and understand your business' pipeline. "
- Title: [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) — 2 comments, 1 upvote
  > **Top comment:** "Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.

It has..."
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/salesforce-authenticator-how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "Go to Salesforce Authenticator app and click Add an Account.
"
- Title: [How do I add an account to Salesforce Authenticator?](https://www.g2.com/discussions/how-do-i-add-an-account-to-salesforce-authenticator) — 2 comments
  > **Top comment:** "You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take..."

### Retool

- Title: [What is Retool used for?](https://www.g2.com/discussions/what-is-retool-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Retool is used to create customized, data applications and tools for internal use within organizations. It simplifies the development process, making it..."
- Title: [How do I populate a table as I'm running a query?](https://www.g2.com/discussions/how-do-i-populate-a-table-as-i-m-running-a-query) — 1 comment, 1 upvote
  > **Top comment:** "You should be able to apply the query to a table and it should populate automatically."
- Title: [Except using Retool as an internal tool, any cases about using retool as a public tool?](https://www.g2.com/discussions/35609-except-using-retool-as-an-internal-tool-any-cases-about-using-retool-as-a-public-tool) — 1 comment, 1 upvote
  > **Top comment:** "Depending on your use case it is quite flexible.  On higher tiers supports user level access control, imbedding, and google docs integration is pretty good."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-360-platform-formerly-salesforce-platform-vs-retool)