Compare Retently and SurveyMonkey 
At a Glance
Market Segments
Mid-Market (59.3% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Starting at $25.00 Per Month
Contact Us
Retently
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansSurveyMonkey
Star Rating
(23,431)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in customization and ease of use, with users highlighting its ability to create surveys without any training. One user mentioned, "Everything is available on a single platform," which speaks to its comprehensive features.
- Users say that Retently shines in customer support, with many praising its responsiveness and helpfulness. A reviewer noted, "They're always EXTREMELY responsive via chat and very helpful," indicating that users can rely on quick assistance when needed.
- Reviewers mention that SurveyMonkey's integration capabilities enhance its usability, as one user pointed out its seamless integration with other software, making it a versatile tool for gathering information efficiently.
- According to verified reviews, Retently's focus on NPS surveys is appreciated, with users stating that "everything always works well sending surveys and receiving responses," which highlights its reliability in this specific area.
- Users report that while SurveyMonkey has a higher overall satisfaction score, Retently's users feel that it has been a fantastic partner in business, with a perfect score in that area, suggesting strong user loyalty and satisfaction with its service.
- G2 reviewers indicate that SurveyMonkey's implementation process is straightforward, with many users finding the setup easy and intuitive, which is a significant advantage for teams looking to get started quickly without a steep learning curve.
Pricing
Entry-Level Pricing
Retently
BASIC
Starting at $25.00
Per Month
12000 surveys per year
- Great for small businesses
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Retently
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.8
16
9.0
20,576
Ease of Use
9.1
17
9.2
20,694
Ease of Setup
9.8
11
9.0
8,029
Ease of Admin
9.8
10
8.9
7,613
Quality of Support
9.1
17
8.6
14,599
Has the product been a good partner in doing business?
10.0
10
8.8
6,662
Product Direction (% positive)
7.9
11
7.7
20,137
Features by Category
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
5
7.7
148
Not enough data
8.1
145
7.3
5
8.1
153
Feedback Analysis
Not enough data
8.1
145
Not enough data
7.9
145
9.2
6
7.6
138
Feedback Sources
Not enough data
8.1
147
8.7
5
9.0
161
Feature Not Available
7.8
139
Not enough data
7.7
137
Generative AI
Not enough data
7.4
131
Not enough data
7.6
83
Survey Management
Not enough data
9.0
1446
Not enough data
8.9
1430
Not enough data
8.6
1356
Not enough data
8.9
1400
Survey Customization
Not enough data
8.5
1162
Not enough data
8.2
1199
Not enough data
8.1
1077
Not enough data
8.1
908
Survey Insights
Not enough data
8.6
1370
Not enough data
8.0
940
Not enough data
8.5
1261
Not enough data
8.4
1137
Agentic AI - Survey
Not enough data
7.6
149
Not enough data
7.6
150
Not enough data
8.0
152
Customization
Not enough data
8.6
210
Not enough data
8.3
195
Not enough data
8.7
215
Not enough data
8.6
228
Additional Functionality
Not enough data
8.3
174
Not enough data
7.6
152
Not enough data
8.3
196
Not enough data
7.8
151
Not enough data
8.5
204
Categories
Categories
Shared Categories
Retently and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Retently is categorized as Experience Management
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Retently
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.5%
Computer Software
18.5%
Financial Services
14.8%
Marketing and Advertising
7.4%
Venture Capital & Private Equity
3.7%
Other
37.0%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
How much does NPS software cost?
1 Comment
DB
Hi there,
It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your...Read more
Retently has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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