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Compare Retently and SurveyMonkey 
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At a Glance
Market Segments
Mid-Market (59.3% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Starting at $25.00 Per Month
Contact Us
Retently
Star Rating
(29)4.7 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansSurveyMonkey
Star Rating
(23,309)4.4 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive interface and extensive library of over 500 expert-written templates. This makes it easy to create professional surveys quickly, often in under a minute.
- Users say that Retently shines in customer support, with feedback emphasizing their quick and helpful responses. Many users appreciate the assistance they receive, particularly when sending out NPS surveys, which enhances their overall experience with the platform.
- According to verified reviews, SurveyMonkey's implementation process is notably smooth, with users mentioning that they were able to conduct global surveys in just a few days, thanks to its predefined templates and AI enhancements.
- Reviewers mention that while Retently has a strong focus on customer service, it has a smaller user base compared to SurveyMonkey, which may limit the breadth of community support and shared resources available for troubleshooting and best practices.
- Users highlight that SurveyMonkey's overall satisfaction ratings are significantly higher, reflecting a broader acceptance and reliability among users, which is supported by a much larger number of reviews compared to Retently.
- G2 reviewers note that while both platforms offer solid features, SurveyMonkey's extensive capabilities in survey design and data collection are often seen as superior, making it a preferred choice for those needing comprehensive survey solutions.
Pricing
Entry-Level Pricing
Retently
BASIC
Starting at $25.00
Per Month
12000 surveys per year
- Great for small businesses
SurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Retently
No trial information availableSurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.8
16
9.0
20,483
Ease of Use
9.1
17
9.2
20,595
Ease of Setup
9.8
11
9.0
7,933
Ease of Admin
9.8
10
8.9
7,591
Quality of Support
9.1
17
8.6
14,525
Has the product been a good partner in doing business?
10.0
10
8.8
6,640
Product Direction (% positive)
7.9
11
7.7
20,045
Features by Category
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.0
5
7.7
148
Not enough data
8.1
145
7.3
5
8.1
145
Feedback Analysis
Not enough data
8.2
143
Not enough data
7.9
142
9.2
6
7.6
138
Feedback Sources
Not enough data
8.1
144
8.7
5
9.0
147
Feature Not Available
7.8
139
Not enough data
7.7
138
Generative AI
Not enough data
7.3
130
Not enough data
7.6
84
Survey Management
Not enough data
9.0
1392
Not enough data
8.9
1403
Not enough data
8.6
1325
Not enough data
8.8
1366
Survey Customization
Not enough data
8.5
1148
Not enough data
8.2
1181
Not enough data
8.1
1072
Not enough data
8.1
898
Survey Insights
Not enough data
8.6
1316
Not enough data
8.0
927
Not enough data
8.5
1241
Not enough data
8.4
1130
Agentic AI - Survey
Not enough data
7.6
145
Not enough data
7.7
144
Not enough data
8.0
147
Customization
Not enough data
8.6
207
Not enough data
8.3
191
Not enough data
8.7
211
Not enough data
8.6
221
Additional Functionality
Not enough data
8.3
173
Not enough data
7.6
151
Not enough data
8.3
195
Not enough data
7.8
150
Not enough data
8.6
202
Categories
Categories
Shared Categories
Retently and SurveyMonkey are categorized as Feedback Analytics
Unique Categories
Retently is categorized as Experience Management
SurveyMonkey is categorized as Survey and Online Form Builder
Reviews
Reviewers' Company Size
Retently
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.5%
Computer Software
18.5%
Financial Services
14.8%
Marketing and Advertising
7.4%
Venture Capital & Private Equity
3.7%
Other
37.0%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Alternatives
Discussions
How much does NPS software cost?
1 Comment
DB
Hi there,
It really depends on your needs and volume. For Retently the price starts as low as $49 per month and then you can tailor it according to your...Read more
Retently has no more discussions with answers
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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