# Respondent vs UserTesting Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in providing a variety of test types, including websites, prototypes, and mobile apps, which allows users to gather genuine feedback quickly. Users appreciate the ability to watch real users interact with their products and share their thoughts in real time, making it a powerful tool for understanding user experiences.
- **Users say** that Respondent stands out for its ease of use and solid payment system, which many find to be the best in the industry. Reviewers highlight the platform's ability to locate tasks easily and the authenticity of the surveys available, making it an attractive option for those looking to earn rewards for their opinions.
- **According to verified reviews** , UserTesting has a higher overall satisfaction score, reflecting its strong performance in user research and consumer video feedback. Users appreciate the clear instructions and timely payments, which contribute to a positive experience when conducting tests.
- **Reviewers mention** that Respondent has a larger focus on small businesses, which may appeal to users looking for a platform tailored to their needs. The platform's recruitment pool and task variety are praised, making it easier for users to find relevant opportunities to participate in.
- **G2 reviewers highlight** that while UserTesting has a robust feature set, it may face challenges in meeting specific workflow needs for some users. This is contrasted with Respondent, which is noted for its straightforward interface and user-friendly experience, making it easier for participants to navigate the platform.
- **Users report** that both platforms offer quality support, but UserTesting edges out slightly with a higher quality of support rating. Users appreciate the responsiveness and helpfulness of the support team, which can be crucial for those needing assistance during their testing processes.



| | Respondent | UserTesting | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 528 | 792 | 
| **Largest Market Segment** | Small-Business (64.2% of reviews) | Enterprise (41.8% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Respondent

Pros:
- Opportunities (20 reviews)
- Ease of Use (19 reviews)

Cons:
- Limited Options (9 reviews)
- Survey Issues (7 reviews)

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

---
## Ratings Comparison
| Rating | Respondent | UserTesting | 
|---|---|---|
  | **Meets Requirements** | 8.9 (294 reviews) | 8.6 (605 reviews) | 
  | **Ease of Use** | 9.1 (299 reviews) | 8.4 (636 reviews) | 
  | **Ease of Setup** | 9.1 (91 reviews) | 8.6 (302 reviews) | 
  | **Ease of Admin** | 8.8 (55 reviews) | 8.7 (234 reviews) | 
  | **Quality of Support** | 8.9 (279 reviews) | 9.0 (528 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (53 reviews) | 8.8 (229 reviews) | 
  | **Product Direction (% positive)** | 8.8 (290 reviews) | 8.1 (595 reviews) | 

---
## Pricing

### Respondent

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Respondent** | 8.5/10 | 250 |
| **UserTesting** | 7.5/10 | 468 |

#### User Response Methods

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Survey** | 9.1 (158 reviews) ✓ Verified | 7.5 (320 reviews) ✓ Verified | 
| **Video Snippets** | 8.5 (139 reviews) | 8.6 (378 reviews) ✓ Verified | 
| **Video Interview** | 8.5 (139 reviews) ✓ Verified | 8.7 (299 reviews) ✓ Verified | 
| **Photo Submission** | Feature Not Available | 7.1 (185 reviews) ✓ Verified | 
| **Text/Notes** | Feature Not Available | 8.2 (353 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Respondent | UserTesting | 
|---|---|---|
| **In-App** | Feature Not Available | 7.4 (127 reviews) | 
| **In-Store** | Feature Not Available | 5.5 (82 reviews) | 
| **On-Site** | Feature Not Available | 6.9 (108 reviews) | 
| **Recruitment Pool** | 8.2 (135 reviews) ✓ Verified | 8.1 (378 reviews) ✓ Verified | 

#### Insights

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Analytics** | 8.3 (144 reviews) ✓ Verified | 7.7 (348 reviews) ✓ Verified | 
| **Collaboration** | 8.3 (139 reviews) ✓ Verified | 7.7 (313 reviews) ✓ Verified | 
| **Sorting** | 8.4 (144 reviews) ✓ Verified | 7.4 (314 reviews) ✓ Verified | 

#### Generative AI

| Feature | Respondent | UserTesting | 
|---|---|---|
| **AI Text Summarization** | 8.7 (68 reviews) | 6.6 (85 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Respondent** | 8.8/10 | 138 |
| **UserTesting** | 7.9/10 | 260 |

#### Feedback Source

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Invitation** | 8.7 (81 reviews) | 8.0 (115 reviews) | 
| **Survey Link** | 9.0 (83 reviews) | 8.4 (133 reviews) | 
| **App** | 8.7 (76 reviews) | 8.4 (132 reviews) | 
| **Widget** | 8.5 (73 reviews) | 7.7 (84 reviews) | 
| **Recruitment Pool** | 8.7 (78 reviews) | 8.3 (156 reviews) | 

#### Feedback Management

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Media Library** | 8.8 (74 reviews) | 7.7 (145 reviews) | 
| **Sorting** | 8.9 (77 reviews) | 7.7 (160 reviews) | 
| **Sharing** | 8.8 (78 reviews) | 8.2 (178 reviews) | 
| **Privacy** | 9.1 (82 reviews) | 8.2 (163 reviews) | 

#### Insights

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Human Transcription** | 8.8 (73 reviews) | Feature Not Available | 
| **Computer Transcription** | 8.9 (74 reviews) | 7.3 (163 reviews) | 
| **Analytics** | 9.2 (76 reviews) | 7.7 (174 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Respondent** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |

#### Analytics

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | 

#### Generative AI

| Feature | Respondent | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | 

#### Agentic AI - Experience Management

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Respondent** | 8.2/10 | 307 |
| **UserTesting** | 6.4/10 | 29 |

#### Survey Management

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Survey Builder** | 8.8 (168 reviews) | 6.1 (22 reviews) | 
| **Question Types** | 8.8 (179 reviews) | 7.9 (24 reviews) | 
| **Templates** | 8.5 (169 reviews) | 6.5 (22 reviews) | 
| **Survey Distribution** | 8.7 (174 reviews) | 6.5 (24 reviews) | 

#### Survey Customization

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Branching/Skip Logic** | 8.5 (162 reviews) | 6.0 (25 reviews) | 
| **Branding** | 8.7 (165 reviews) | 5.8 (24 reviews) | 
| **Multimedia Support** | 8.8 (157 reviews) | 6.5 (24 reviews) | 
| **Multilingual Surveys** | 8.5 (155 reviews) | 4.9 (23 reviews) | 

#### Survey Insights

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Reporting & Analytics** | 8.8 (165 reviews) | 6.3 (24 reviews) | 
| **BI Tools Integration** | 8.3 (149 reviews) | Feature Not Available | 
| **Data Exporting** | 8.7 (156 reviews) | 7.1 (24 reviews) | 
| **Permissions** | 8.7 (167 reviews) | 6.8 (24 reviews) | 

#### Agentic AI - Survey

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Adaptive Learning** | 7.0 (5 reviews) | Feature Not Available | 
| **Proactive Assistance** | 5.7 (5 reviews) | Feature Not Available | 
| **Decision Making** | 7.3 (5 reviews) | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Respondent** | N/A | N/A |
| **UserTesting** | 8.2/10 | 155 |

#### Generative AI

| Feature | Respondent | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | 

#### Survey Management

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.0 (35 reviews) ✓ Verified | 
| **Survey Deployment** | Not enough data | 8.3 (83 reviews) ✓ Verified | 
| **Feedback Collection** | Not enough data | 8.6 (107 reviews) ✓ Verified | 
| **Device Responsiveness** | Not enough data | 8.5 (100 reviews) ✓ Verified | 

#### Process Management

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 8.0 (102 reviews) ✓ Verified | 
| **Trigger Alerts** | Not enough data | Feature Not Available | 
| **Real-Time Analysis** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Real-Time Action** | Not enough data | Feature Not Available | 

#### System Management

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Security** | Not enough data | 8.8 (89 reviews) ✓ Verified | 
| **System Monitoring** | Not enough data | 9.2 (15 reviews) ✓ Verified | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Respondent** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | 

#### Audience Access - Consumer Insights Platforms

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Respondent | UserTesting | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Respondent | UserTesting | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Survey Software](https://www.g2.com/categories/survey)


**Unique to UserTesting (3):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Experience Management Software](https://www.g2.com/categories/experience-management), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Respondent | UserTesting | 
|---|---|---|
| **Small-Business** | 64.2% | 19.9% | 
| **Mid-Market** | 21.6% | 38.2% | 
| **Enterprise** | 14.3% | 41.8% | 

### By Industry

#### Respondent

- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.7%
- **Market Research:** 5.4%
- **Marketing and Advertising:** 4.9%
- **Accounting:** 3.8%
- **Education Management:** 3.3%
- **Hospital & Health Care:** 3.0%
- **Financial Services:** 3.0%
- **Writing and Editing:** 2.7%
- **Consulting:** 2.5%
- **Other:** 52.9%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.9%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.4%
- **Health, Wellness and Fitness:** 3.8%
- **Consumer Goods:** 3.8%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.7%

---
## Alternatives

### Alternatives to Respondent

- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (954 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)

### Alternatives to UserTesting

- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (189 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Userback](https://www.g2.com/products/userback/reviews) — 4.7/5 stars (287 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [WEVO](https://www.g2.com/products/wevo/reviews) — 4.7/5 stars (71 reviews)
- [Discuss](https://www.g2.com/products/discuss/reviews) — 4.7/5 stars (278 reviews)

---
## Top Discussions

### Respondent

- Title: [Is respondent legit?](https://www.g2.com/discussions/is-respondent-legit) — 8 comments, 5 upvotes
  > **Top comment:** "Yes,sure!"
- Title: [What is Respondent used for?](https://www.g2.com/discussions/what-is-respondent-used-for) — 3 comments
  > **Top comment:** "Respondent is a stage and administration utilized for directing subjective and statistical surveying. It associates analysts and organizations with members..."
- Title: [What is a respondent?](https://www.g2.com/discussions/what-is-a-respondent) — 3 comments, 1 upvote
  > **Top comment:** "Answer for more activity e-commerce and business for success "
- Title: [How do we get to know about suggested study for us?](https://www.g2.com/discussions/how-do-we-get-to-know-about-suggested-study-for-us) — 3 comments, 1 upvote
  > **Top comment:** "I don't know if this a new feature or existing from the beginning, I am getting emails from Respondent about new referral opportunity. 

These referrals..."
- Title: [What is respondent website?](https://www.g2.com/discussions/what-is-respondent-website) — 2 comments
  > **Top comment:** "For me, Micro Jobs. "

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) — 1 comment
  > **Top comment:** "The platform supports two types of users: Business Users and Testers

Business Users can upload Figma designs, prototypes, or product concepts to gather..."
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment, 1 upvote
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/respondent-vs-usertesting)