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At a Glance
Market Segments
Small-Business (63.9% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Respondent
Star Rating
(506)4.6 out of 5
Market Segments
Small-Business (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RespondentUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in Quality of Support, scoring 9.0, with many reviewers mentioning responsive customer service and helpful resources. In contrast, Respondent, while still strong at 8.9, has received feedback indicating that support could be more accessible during peak times.
- Reviewers mention that Respondent shines in Ease of Use, achieving a score of 9.1, with many users appreciating its intuitive interface and straightforward navigation. UserTesting, with a score of 8.4, has been noted for its learning curve, particularly for new users who may find the platform less intuitive initially.
- G2 users highlight Respondent's superior Survey Builder, scoring 8.8, which allows for a variety of question types and templates. In contrast, UserTesting's Survey Builder received a lower score of 5.8, with reviewers expressing frustration over limited customization options and a lack of advanced features.
- Users on G2 report that Respondent's Survey Distribution capabilities are robust, scoring 8.7, making it easy to reach target audiences effectively. UserTesting, with a score of 6.3, has been criticized for its less efficient distribution methods, which can hinder outreach efforts.
- Reviewers mention that Respondent's Analytics features are particularly strong, scoring 9.3, with users appreciating the depth of insights and reporting capabilities. UserTesting, scoring 7.7, has been noted for its basic analytics, which some users feel lack the depth needed for comprehensive analysis.
- Users say that Respondent's Privacy features are top-notch, scoring 9.2, with many highlighting the platform's commitment to data security and user confidentiality. UserTesting, while still respectable at 8.2, has received feedback indicating that users desire more transparency regarding data handling practices.
Pricing
Entry-Level Pricing
Respondent
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Respondent
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
289
8.6
599
Ease of Use
9.1
294
8.4
630
Ease of Setup
9.1
87
8.6
295
Ease of Admin
8.8
50
8.7
231
Quality of Support
8.9
275
9.0
522
Has the product been a good partner in doing business?
8.8
48
8.8
226
Product Direction (% positive)
8.8
287
8.1
589
Features by Category
User Response Methods
9.1
155
|
Verified
7.6
317
|
Verified
8.5
140
8.7
374
|
Verified
8.6
138
|
Verified
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
Feature Not Available
8.2
351
|
Verified
Participant Selection
Feature Not Available
7.4
127
Feature Not Available
5.6
82
Feature Not Available
6.9
108
8.2
136
|
Verified
8.1
375
|
Verified
Insights
8.3
143
|
Verified
7.7
344
|
Verified
8.3
140
|
Verified
7.7
312
|
Verified
8.4
145
|
Verified
7.4
312
|
Verified
Generative AI
8.6
68
6.7
84
Feedback Source
8.7
83
8.0
113
9.0
85
8.4
130
8.7
78
8.4
131
8.5
75
7.7
83
8.7
80
8.3
155
Feedback Management
8.8
76
7.7
144
8.9
79
7.7
158
8.8
80
8.2
175
9.1
84
8.2
161
Insights
8.7
75
Feature Not Available
8.9
76
7.3
161
9.2
78
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
8.8
171
6.1
22
8.8
182
7.9
24
8.5
171
6.5
22
8.7
171
6.5
24
Survey Customization
8.5
165
6.0
25
8.7
166
5.8
24
8.8
160
6.5
24
8.5
157
4.9
23
Survey Insights
8.8
167
6.3
24
8.2
151
Feature Not Available
8.6
159
7.1
24
8.6
169
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Respondent and UserTesting are categorized as Consumer Video Feedback, User Research, and Survey
Unique Categories
Respondent has no unique categories
UserTesting is categorized as Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Respondent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.7%
Information Technology and Services
8.3%
Market Research
5.5%
Marketing and Advertising
5.0%
Accounting
3.9%
Other
66.7%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
Is respondent legit?
6 Comments
TS
Absolute Read more
How do we get to know about suggested study for us?
3 Comments
SO
Everyone is not perfect in writing. Writing is a skilfull job and it is not possible for everyone to write. Most of the students hate writing essays in...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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