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Compare Respondent and UserTesting 
Featured Products
At a Glance
Market Segments
Small-Business (63.8% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Respondent
Star Rating
(517)4.6 out of 5
Market Segments
Small-Business (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RespondentUserTesting
Star Rating
(786)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in providing a variety of test types, including websites, prototypes, and mobile apps, which allows users to gather genuine feedback quickly. Users appreciate the ability to watch real users interact with their products and share their thoughts in real time, making it a powerful tool for understanding user experiences.
- Users say that Respondent stands out for its ease of use and solid payment system, which many find to be the best in the industry. Reviewers highlight the platform's ability to locate tasks easily and the authenticity of the surveys available, making it an attractive option for those looking to earn rewards for their opinions.
- According to verified reviews, UserTesting has a higher overall satisfaction score, reflecting its strong performance in user research and consumer video feedback. Users appreciate the clear instructions and timely payments, which contribute to a positive experience when conducting tests.
- Reviewers mention that Respondent has a larger focus on small businesses, which may appeal to users looking for a platform tailored to their needs. The platform's recruitment pool and task variety are praised, making it easier for users to find relevant opportunities to participate in.
- G2 reviewers highlight that while UserTesting has a robust feature set, it may face challenges in meeting specific workflow needs for some users. This is contrasted with Respondent, which is noted for its straightforward interface and user-friendly experience, making it easier for participants to navigate the platform.
- Users report that both platforms offer quality support, but UserTesting edges out slightly with a higher quality of support rating. Users appreciate the responsiveness and helpfulness of the support team, which can be crucial for those needing assistance during their testing processes.
Pricing
Entry-Level Pricing
Respondent
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Respondent
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
291
8.6
599
Ease of Use
9.1
296
8.4
630
Ease of Setup
9.1
88
8.6
295
Ease of Admin
8.8
51
8.7
231
Quality of Support
8.9
277
9.0
522
Has the product been a good partner in doing business?
8.8
49
8.8
226
Product Direction (% positive)
8.8
289
8.1
589
Features by Category
User Response Methods
9.1
156
|
Verified
7.5
317
|
Verified
8.5
140
8.7
374
|
Verified
8.6
138
|
Verified
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
Feature Not Available
8.2
351
|
Verified
Participant Selection
Feature Not Available
7.4
126
Feature Not Available
5.5
81
Feature Not Available
6.9
107
8.2
136
|
Verified
8.1
374
|
Verified
Insights
8.3
143
|
Verified
7.7
344
|
Verified
8.3
140
|
Verified
7.7
312
|
Verified
8.4
145
|
Verified
7.4
312
|
Verified
Generative AI
8.6
68
6.6
83
Feedback Source
8.7
83
8.0
114
9.0
85
8.4
131
8.7
78
8.4
131
8.5
75
7.7
83
8.7
80
8.3
155
Feedback Management
8.8
76
7.7
144
8.9
79
7.7
159
8.8
80
8.2
176
9.1
84
8.2
162
Insights
8.7
75
Feature Not Available
8.9
76
7.3
162
9.2
78
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
8.8
171
6.1
22
8.8
182
7.9
24
8.5
171
6.5
22
8.7
172
6.5
24
Survey Customization
8.5
165
6.0
25
8.7
166
5.8
24
8.8
160
6.5
24
8.5
157
4.9
23
Survey Insights
8.8
167
6.3
24
8.2
151
Feature Not Available
8.6
159
7.1
24
8.6
169
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Respondent and UserTesting are categorized as Consumer Video Feedback, User Research, and Survey
Unique Categories
Respondent has no unique categories
UserTesting is categorized as Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Respondent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.7%
Information Technology and Services
8.2%
Market Research
5.5%
Marketing and Advertising
4.9%
Accounting
3.8%
Other
66.8%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Is respondent legit?
6 Comments
TS
Absolute Read more
How do we get to know about suggested study for us?
3 Comments
SO
Everyone is not perfect in writing. Writing is a skilfull job and it is not possible for everyone to write. Most of the students hate writing essays in...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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