# Resolve vs ServiceNow IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceNow IT Service Management excels in automation and integration capabilities, with users praising its **seamless ticket routing automation** and deep integration with the CMDB, which centralizes all active incidents into a single interface. This feature significantly enhances the management of complex user requests.
- **Users say** that Resolve stands out for its **scalability and reusable code blocks** , allowing teams to quickly complete projects and develop code for various scenarios. This flexibility can be particularly beneficial for organizations looking to adapt their IT solutions to specific needs.
- **Reviewers mention** that while ServiceNow IT Service Management offers robust customization options, some users find it less intuitive compared to Resolve, which is noted for its **easy-to-use interface**. This can make a difference for teams that prioritize a straightforward user experience.
- **According to verified reviews** , Resolve receives high marks for its **quality of support** , with users highlighting the effectiveness of its automated support features. This can lead to quicker resolutions and less downtime for teams relying on IT services.
- **G2 reviewers indicate** that ServiceNow IT Service Management has a larger market presence, which can be advantageous for organizations seeking a widely adopted solution. However, this can also lead to challenges in personalized support, as some users feel they are just another ticket in the system.
- **Users report** that both products have their strengths, but Resolve's recent positive feedback emphasizes its ability to **make life easier at work** through effective automation, while ServiceNow's comprehensive platform is praised for unifying IT operations and service workflows, making it a strong contender for larger enterprises.



| | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 47 | 1,898 | 
| **Largest Market Segment** | Enterprise (55.3% of reviews) | Enterprise (73.4% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Resolve

Pros:
- Customer Support (2 reviews)
- Efficiency (2 reviews)

Cons:
- Dependency Issues (2 reviews)
- Learning Curve (2 reviews)

### ServiceNow IT Service Management

Pros:
- Ease of Use (168 reviews)
- Incident Management (112 reviews)

Cons:
- Learning Curve (72 reviews)
- Expensive (60 reviews)

---
## Ratings Comparison
| Rating | Resolve | ServiceNow IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.0 (39 reviews) | 8.9 (915 reviews) | 
  | **Ease of Use** | 9.1 (39 reviews) | 8.5 (1378 reviews) | 
  | **Ease of Setup** | 8.6 (20 reviews) | 8.2 (762 reviews) | 
  | **Ease of Admin** | 8.6 (21 reviews) | 8.6 (333 reviews) | 
  | **Quality of Support** | 9.3 (38 reviews) | 8.6 (998 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (21 reviews) | 8.9 (328 reviews) | 
  | **Product Direction (% positive)** | 9.7 (34 reviews) | 8.8 (913 reviews) | 

---
## Pricing

### Resolve

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Key Features:
- Includes implementation for up to 5 workflows
- RITA IT & HR Agent

[Browse all 3 editions](https://www.g2.com/products/resolve-systems-resolve/pricing)

#### Free Trial

No

### ServiceNow IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Workload Processing** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Intelligent Automation** | Not enough data | Not enough data | 

#### Administration

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Administration Console** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **IT Issue Identification** | Not enough data | Not enough data | 
| **Proactive Workflow** | Not enough data | Not enough data | 
| **Error Alerts** | Not enough data | Not enough data | 
| **Service Management** | Not enough data | Not enough data | 

#### Functionality

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Job Scheduling** | Not enough data | Not enough data | 
| **API / Integrations** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Automation Tools

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Configuration

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Compliance** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Automation Tools

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Network

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Scalability** | Not enough data | Not enough data | 
| **Inventory** | Not enough data | Not enough data | 
| **Infrastructure** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 

#### Logistics

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Communication** | Not enough data | Not enough data | 
| **Scripting** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 

#### Security - Network Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Security Automation** | Not enough data | Not enough data | 
| **User Authentication and Authorization** | Not enough data | Not enough data | 
| **Monitoring and Alerts** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 676 |

#### Administration

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 9.2 (331 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.8 (256 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.8 (322 reviews) ✓ Verified | 

#### Service Desk

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 9.4 (401 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.3 (323 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 9.1 (372 reviews) ✓ Verified | 

#### Management

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (320 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.7 (241 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (241 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (240 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.4 (221 reviews) | 

#### Functionality

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.5 (416 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.7 (229 reviews) | 
| **Alerting** | Not enough data | 8.7 (232 reviews) ✓ Verified | 
| **Automation** | Not enough data | 9.0 (343 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (54 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (47 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (138 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (47 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (50 reviews) | 
| **Decision Making** | Not enough data | 7.6 (51 reviews) | 

### Cloud Infrastructure Automation

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Administration 

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Administration Console** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Dashboards and Visualizations** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 

#### Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Test Automation** | Not enough data | Not enough data | 
| **Intelligent Automation** | Not enough data | Not enough data | 
| **Release Automation** | Not enough data | Not enough data | 
| **Automated Provisioning** | Not enough data | Not enough data | 

#### IT Management

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 
| **Infrastructure Management** | Not enough data | Not enough data | 
| **IT Discovery** | Not enough data | Not enough data | 

### Robotic Process Automation (RPA)

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Automation Building

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Visual Editor** | Not enough data | Not enough data | 
| **Workflow Recording** | Feature Not Available | Not enough data | 
| **Pre-Built Templates** | Not enough data | Not enough data | 
| **Custom Automation** | Not enough data | Not enough data | 
| **Collaboration** | Not enough data | Not enough data | 
| **Ease of Bot Creation** | Not enough data | Not enough data | 

#### Bot Management & Execution

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Bot Scheduling** | Not enough data | Not enough data | 
| **Attended Automation** | Not enough data | Not enough data | 
| **Unattended Automation** | Not enough data | Not enough data | 
| **Bot Performance Analytics** | Not enough data | Not enough data | 
| **Data and Product Security** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 

#### Intelligent Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **OCR** | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | 
| **NLP** | Not enough data | Not enough data | 

#### Agentic AI - Robotic Process Automation (RPA)

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.2/10 | 309 |

#### Monitoring

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (225 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.1 (239 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (246 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.5 (31 reviews) | 

#### Management Tools

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (251 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (253 reviews) | 
| **Lifecycle Visualization** | Not enough data | 8.7 (235 reviews) ✓ Verified | 

#### Generative AI

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (107 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (123 reviews) | 

#### Agentic AI - Incident Management

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (27 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (29 reviews) | 
| **Decision Making** | Not enough data | 7.8 (29 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Responses

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Common Tool Integration** | Not enough data | Not enough data | 
| **Scripting Language Support** | Not enough data | Not enough data | 
| **Routine Task Automation** | Not enough data | Not enough data | 
| **Automated Task Notifications** | Not enough data | Not enough data | 

#### Error Management - Runbook Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Runbook Procedure Updates** | Not enough data | Not enough data | 
| **Recovery Options** | Not enough data | Not enough data | 
| **Error Management in Automation** | Not enough data | Not enough data | 

#### Customization - Runbook Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Runbook Customization** | Not enough data | Not enough data | 
| **Workflow Customization** | Not enough data | Not enough data | 
| **Incident Response Customization** | Not enough data | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Security Management** | Not enough data | Not enough data | 
| **Compliance Standards Adherence** | Not enough data | Not enough data | 
| **Reporting and Auditing** | Not enough data | Not enough data | 

#### Performance - Runbook Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Self-Service for Non-IT Staff** | Not enough data | Not enough data | 
| **Team Collaboration Enhancement** | Not enough data | Not enough data | 
| **Load Handling Performance** | Not enough data | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### AI Agents for HR

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Conversational Automation - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Conversational Assistants** | Not enough data | Not enough data | 
| **Multi‑Language Support & Localization** | Not enough data | Not enough data | 

#### Task Automation - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Predictive Analytics - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Attrition and Engagement Prediction** | Not enough data | Not enough data | 

#### Compliance & Policy - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Policy Enforcement & Compliance** | Not enough data | Not enough data | 

#### Multi‑System Integration - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **System Integration & Data Access** | Not enough data | Not enough data | 

#### Proactive Intervention - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Proactive Nudges & Conversation Support** | Not enough data | Not enough data | 

#### Agent Governance - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Human‑in‑the‑Loop Governance** | Not enough data | Not enough data | 

#### Talent Acquisition & Recruitment - AI Agents for HR

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **AI‑Powered Candidate Screening** | Not enough data | Not enough data | 
| **Interview & Scheduling Agent** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | 8.5/10 | 404 |

#### Incident Management

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 9.0 (329 reviews) | 
| **Ticket Prioritization** | Not enough data | 9.0 (324 reviews) | 
| **Ticket Notifications** | Not enough data | 9.1 (330 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (320 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.8 (304 reviews) | 

#### Reporting

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.8 (326 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (289 reviews) | 
| **Surveys** | Not enough data | 8.5 (179 reviews) | 

#### Access & Usability

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (239 reviews) | 
| **Self Service** | Not enough data | 8.8 (304 reviews) | 
| **Active Directory** | Not enough data | 8.5 (262 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.8 (167 reviews) | 

#### Agentic AI - Service Desk

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (21 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (34 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (20 reviews) | 
| **Decision Making** | Not enough data | 7.9 (20 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Resolve** | N/A | N/A |
| **ServiceNow IT Service Management** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Configuration Management Tools](https://www.g2.com/categories/configuration-management)

**Unique to Resolve (8):** [Cloud Infrastructure Automation Software](https://www.g2.com/categories/cloud-infrastructure-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [Network Automation Tools](https://www.g2.com/categories/network-automation-tools), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa), [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to ServiceNow IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Resolve | ServiceNow IT Service Management | 
|---|---|---|
| **Small-Business** | 10.6% | 5.8% | 
| **Mid-Market** | 34.0% | 20.8% | 
| **Enterprise** | 55.3% | 73.4% | 

### By Industry

#### Resolve

- **Information Technology and Services:** 48.9%
- **Telecommunications:** 14.9%
- **Biotechnology:** 6.4%
- **Insurance:** 4.3%
- **Computer Software:** 4.3%
- **Medical Devices:** 2.1%
- **Hospital & Health Care:** 2.1%
- **Health, Wellness and Fitness:** 2.1%
- **Government Relations:** 2.1%
- **Financial Services:** 2.1%
- **Other:** 10.6%

#### ServiceNow IT Service Management

- **Information Technology and Services:** 24.5%
- **Hospital & Health Care:** 7.3%
- **Computer Software:** 6.7%
- **Financial Services:** 5.8%
- **Insurance:** 3.5%
- **Computer & Network Security:** 3.4%
- **Higher Education:** 3.1%
- **Banking:** 2.9%
- **Manufacturing:** 2.4%
- **Retail:** 2.4%
- **Other:** 38.0%

---
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- [Appian](https://www.g2.com/products/appian/reviews) — 4.5/5 stars (499 reviews)

### Alternatives to ServiceNow IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4405 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) — 4.0/5 stars (277 reviews)
- [IFS assyst](https://www.g2.com/products/ifs-assyst/reviews) — 3.5/5 stars (14 reviews)
- [Autotask](https://www.g2.com/products/autotask/reviews) — 4.2/5 stars (613 reviews)

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## Top Discussions

### Resolve

No discussions available for this product.

### ServiceNow IT Service Management

- Title: [What is ServiceNow IT Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-service-management-used-for) — 3 comments
  > **Top comment:** "ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations...."
- Title: [What is ServiceNow software used for?](https://www.g2.com/discussions/what-is-servicenow-software-used-for) — 2 comments
  > **Top comment:** "Industries used in 
Healthcare
Financial services
Government
Manufacturing
Telecommunications
Education

Platform can also be used for..."
- Title: [What is the ServiceNow now platform?](https://www.g2.com/discussions/what-is-the-servicenow-now-platform) — 2 comments
  > **Top comment:** "Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees..."
- Title: [What features of ITIL are utilized by the ServiceNow platform?](https://www.g2.com/discussions/what-features-of-itil-are-utilized-by-the-servicenow-platform) — 1 comment
  > **Top comment:** "Following are some of the advantages of using ServiceNow ITIL:

It allows us to develop an evident capability model that coordinates with enterprise..."
- Title: [What are the features of service management?](https://www.g2.com/discussions/what-are-the-features-of-service-management) — 1 comment
  > **Top comment:** "full life cycle for any ITIL process which is clearly defined in service now."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/resolve-systems-resolve-vs-servicenow-it-service-management)