# Request Tracker vs YouTrack Comparison

| | Request Tracker | YouTrack | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 10 | 60 | 
| **Largest Market Segment** | Enterprise (44.4% of reviews) | Mid-Market (54.2% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Free 10 Users | 

---
## Top Pros & Cons

### Request Tracker

**Not enough data**

### YouTrack

Pros:
- AI Features (1 reviews)
- Automation (1 reviews)

Cons:
- Dashboard Issues (1 reviews)
- Email Integration (1 reviews)

---
## Ratings Comparison
| Rating | Request Tracker | YouTrack | 
|---|---|---|
  | **Meets Requirements** | 7.3 (8 reviews) | 8.7 (54 reviews) | 
  | **Ease of Use** | 7.1 (8 reviews) | 8.1 (54 reviews) | 
  | **Ease of Setup** | Not enough data | 7.7 (13 reviews) | 
  | **Ease of Admin** | Not enough data | 7.6 (13 reviews) | 
  | **Quality of Support** | 7.5 (6 reviews) | 8.3 (39 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 7.7 (11 reviews) | 
  | **Product Direction (% positive)** | 7.1 (8 reviews) | 8.6 (51 reviews) | 

---
## Pricing

### Request Tracker

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Month

Description: Per User, Per Month

Key Features:
- 5 user minimum
- Access to RT's full feature set
- Unlimited External Users

[Browse all 4 editions](https://www.g2.com/products/request-tracker/pricing)

#### Free Trial

Yes

### YouTrack

#### Entry-Level Pricing

Plan: YouTrack Cloud or Server

Price: Free 10 Users

Key Features:
- Free forever.
-  Full-featured edition for small teams.
- Unlimited functionality.

[Browse all 3 editions](https://www.g2.com/products/youtrack/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Ticket and Case Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Tasks

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Creation & Assignment** | Not enough data | Not enough data | 
| **Due Dates** | Not enough data | Not enough data | 
| **Task Prioritization** | Not enough data | Not enough data | 
| **To-Do Lists** | Not enough data | Not enough data | 
| **Dependencies** | Not enough data | Not enough data | 
| **Mass Updates** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Recurring Tasks** | Not enough data | Not enough data | 

#### Projects

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Planning** | Not enough data | Not enough data | 
| **Project Map** | Not enough data | Not enough data | 
| **GANTT** | Not enough data | Not enough data | 
| **Calendar View** | Not enough data | Not enough data | 
| **Views** | Not enough data | Not enough data | 
| **Project Budgeting** | Not enough data | Not enough data | 
| **Issue Tracking** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Critical Path** | Not enough data | Not enough data | 
| **Time & Expense** | Not enough data | Not enough data | 
| **Methodologies** | Not enough data | Not enough data | 

#### Resource Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Resource Definiton** | Not enough data | Not enough data | 
| **Capacity** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 

#### Project Monitoring

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | Not enough data | 
| **Resource Allocation** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Project Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Administration

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | Not enough data | Not enough data | 

#### Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Productivity Tools

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Bug Tracking

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | 7.6/10 | 5 |
| **YouTrack** | 8.7/10 | 12 |

#### Bug Reporting

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **User Reports & Feedback** | Not enough data | 8.5 (10 reviews) | 
| **Tester Reports & Feedback** | Not enough data | 8.7 (9 reviews) | 
| **Team Reports & Comments** | 7.7 (5 reviews) | 9.1 (9 reviews) | 

#### Bug Monitoring

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Analytics** | 7.3 (5 reviews) | 8.3 (9 reviews) | 
| **Bug History** | Not enough data | 8.7 (9 reviews) | 
| **Data Retention** | 7.7 (5 reviews) | 8.7 (9 reviews) | 

#### Agentic AI - Bug Tracking

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Knowledge Pages

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Monitoring

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | 8.2/10 | 6 |

#### Task Creation

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.1 (6 reviews) | 
| **Due Dates** | Not enough data | 7.8 (6 reviews) | 
| **Drag & Drop** | Not enough data | 8.3 (6 reviews) | 
| **Mass Updates** | Not enough data | 7.8 (6 reviews) | 

#### Task Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.3 (6 reviews) | 
| **To-Do Lists** | Not enough data | 8.1 (6 reviews) | 
| **Dependencies** | Not enough data | 8.3 (6 reviews) | 
| **Recurring Tasks** | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Communication

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Chat** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **External** | Not enough data | Not enough data | 
| **Feedback** | Not enough data | Not enough data | 
| **Announcements** | Not enough data | Not enough data | 

#### Content & Documents

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Notes** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Versioning** | Not enough data | Not enough data | 

#### Controls

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Custom Views** | Not enough data | Not enough data | 
| **Followers** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Calendars** | Not enough data | Not enough data | 
| **Public Sharing** | Not enough data | Not enough data | 

#### Project Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Planning** | Not enough data | Not enough data | 
| **Visibility** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 

#### Remote Collaboration

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Alignment** | Not enough data | Not enough data | 
| **Accountability** | Not enough data | Not enough data | 
| **Connectivity** | Not enough data | Not enough data | 
| **Offline Mode** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Incident Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | 7.7/10 | 8 |

#### Communication

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Wiki Documentation** | Not enough data | 7.2 (6 reviews) | 
| **Community Forum** | Not enough data | 8.0 (5 reviews) | 
| **Customer Ideation** | Not enough data | 8.0 (5 reviews) | 

#### Planning

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Work Capacity** | Not enough data | 8.0 (5 reviews) | 
| **Task Ranking** | Not enough data | 8.3 (5 reviews) | 
| **Kanban Board** | Not enough data | 7.5 (6 reviews) | 
| **Custom Workflows** | Not enough data | 7.8 (6 reviews) | 
| **Release Forecasting** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Time Tracking** | Not enough data | 7.7 (5 reviews) | 
| **Progress Monitoring** | Not enough data | 7.5 (6 reviews) | 
| **Budgeting** | Not enough data | Not enough data | 
| **Team Scorecard** | Not enough data | 7.3 (5 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Request Tracker** | N/A | N/A |
| **YouTrack** | N/A | N/A |

#### Knowledge Base

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Request Tracker | YouTrack | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking)

**Unique to Request Tracker (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)

**Unique to YouTrack (5):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Product Management Software](https://www.g2.com/categories/product-management-software), [Task Management Software](https://www.g2.com/categories/task-management-software), [Project Management Software](https://www.g2.com/categories/project-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Request Tracker | YouTrack | 
|---|---|---|
| **Small-Business** | 22.2% | 35.6% | 
| **Mid-Market** | 33.3% | 54.2% | 
| **Enterprise** | 44.4% | 10.2% | 

### By Industry

#### Request Tracker

- **Internet:** 22.2%
- **Oil & Energy:** 11.1%
- **Information Technology and Services:** 11.1%
- **Higher Education:** 11.1%
- **Consumer Services:** 11.1%
- **Computer Software:** 11.1%
- **Computer & Network Security:** 11.1%
- **Banking:** 11.1%

#### YouTrack

- **Computer Software:** 15.3%
- **Information Technology and Services:** 15.3%
- **Marketing and Advertising:** 11.9%
- **Internet:** 10.2%
- **Apparel & Fashion:** 3.4%
- **Computer Games:** 3.4%
- **Hospital & Health Care:** 3.4%
- **Translation and Localization:** 3.4%
- **Accounting:** 1.7%
- **Business Supplies and Equipment:** 1.7%
- **Other:** 30.5%

---
## Alternatives

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### Alternatives to YouTrack

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- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1213 reviews)

---
## Top Discussions

### Request Tracker

No discussions available for this product.

### YouTrack

- Title: [Is YouTrack open source?](https://www.g2.com/discussions/is-youtrack-open-source) — 1 comment *(includes official response)*
  > **Top comment:** "YouTrack is not open-source. YouTrack is created and licensed by JetBrains as a project management tool that can adapt to your processes to help you deliver..."
- Title: [Is YouTrack any good?](https://www.g2.com/discussions/is-youtrack-any-good) — 1 comment
  > **Top comment:** "Yes I love youtrack. Youtrack awesome app"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/request-tracker-vs-youtrack)