# Reputation vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a streamlined and organized customer support experience, with users highlighting its intuitive ticketing system that makes it easy to track, prioritize, and resolve inquiries efficiently.
- **Users say** that Reputation shines in its ability to manage online reviews, offering a centralized platform where businesses can easily send review links to customers and monitor feedback across various sites like Google and Cars.com.
- **Reviewers mention** that Zendesk for Customer Service is particularly user-friendly, especially for ticket management, allowing teams to collaborate effectively and utilize robust reporting and automation features that enhance productivity.
- **According to verified reviews** , Reputation is praised for its ease of navigation and helpful analytics, which allow users to track their business reviews over multiple platforms and identify areas for improvement based on customer feedback.
- **G2 reviewers highlight** that while Zendesk for Customer Service has a higher overall satisfaction score, Reputation's users appreciate its strong support features, noting that both platforms provide quality assistance, but Reputation's support is slightly more favorable.
- **Users report** that Zendesk for Customer Service integrates seamlessly with third-party applications like Jira and Salesforce, enhancing its functionality as a comprehensive omni-channel support solution, while Reputation focuses more on review management and analytics.



| | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,469 | 6,979 | 
| **Largest Market Segment** | Mid-Market (45.6% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Reputation

Pros:
- Helpful (149 reviews)
- Reputation Management (114 reviews)

Cons:
- Improvement Needed (54 reviews)
- Missing Features (44 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (532 reviews)
- Features (402 reviews)

Cons:
- Missing Features (217 reviews)
- Learning Curve (183 reviews)

---
## Ratings Comparison
| Rating | Reputation | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1989 reviews) | 8.6 (5214 reviews) | 
  | **Ease of Use** | 9.0 (2030 reviews) | 8.6 (5419 reviews) | 
  | **Ease of Setup** | 8.6 (1142 reviews) | 8.0 (3336 reviews) | 
  | **Ease of Admin** | 8.9 (876 reviews) | 8.2 (3146 reviews) | 
  | **Quality of Support** | 8.9 (1772 reviews) | 8.4 (4981 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (874 reviews) | 8.4 (3069 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1952 reviews) | 8.0 (4862 reviews) | 

---
## Pricing

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3746 |

#### Ticket and Case Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2599 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2641 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2581 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2399 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1938 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2412 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2427 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1876 reviews) ✓ Verified | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (386 reviews) | 

#### Agentic AI - Help Desk

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (249 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (245 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (248 reviews) | 

#### Communication Channels

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2072 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2351 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1758 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1337 reviews) ✓ Verified | 

#### Platform

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1789 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1969 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1794 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2401 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2428 reviews) ✓ Verified | 

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.5/10 | 314 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Social Analytics

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Competitor Analysis** | 8.3 (235 reviews) | Not enough data | 
| **Follower Analysis** | 8.5 (239 reviews) | Not enough data | 
| **Post Performance** | 8.7 (244 reviews) | Not enough data | 
| **Paid Campaign Tracking** | 8.4 (204 reviews) | Not enough data | 
| **Attribution** | 8.4 (209 reviews) | Not enough data | 
| **Hashtag Analytics** | 8.1 (170 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (188 reviews) | Not enough data | 

#### Reports & Dashboards

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Report Customizability** | 8.7 (252 reviews) | Not enough data | 
| **Report Exporting** | 8.8 (248 reviews) | Not enough data | 
| **Scalability** | 8.7 (234 reviews) | Not enough data | 
| **White Label** | 8.2 (158 reviews) | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.3/10 | 416 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Listing Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Network Directory** | 8.2 (298 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.3 (302 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.0 (302 reviews) | Not enough data | 
| **Optimization** | 8.1 (320 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Real-Time Updates** | 8.4 (346 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.7 (369 reviews) ✓ Verified | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 9.0/10 | 200 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Local Search Optimization

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Rank Tracking** | 8.9 (146 reviews) | Not enough data | 
| **Online Listings** | 8.8 (161 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.1 (176 reviews) | Not enough data | 
| **Reputation Management** | 9.3 (186 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.7 (156 reviews) ✓ Verified | Not enough data | 
| **Dashboards and Reporting** | 9.1 (182 reviews) ✓ Verified | Not enough data | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.6/10 | 283 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Centralized Platform** | 9.2 (238 reviews) | Not enough data | 
| **Web Tracking** | 8.8 (226 reviews) | Not enough data | 

#### Agentic AI - Competitive Intelligence

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 

#### Platform Data

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Product Details** | 8.8 (226 reviews) | Not enough data | 
| **Customer Feedback & Reviews** | 9.4 (269 reviews) | Not enough data | 
| **Channel Acquisition** | 8.4 (195 reviews) | Not enough data | 

#### Platform Content 

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Battlecards** | Feature Not Available | Not enough data | 

#### Platform Reporting

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Customizable Dashboard** | 9.0 (239 reviews) | Not enough data | 
| **Benchmark Reporting** | 9.1 (236 reviews) | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.7/10 | 513 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Content & Collaboration

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Content Calendar** | 8.8 (391 reviews) | Not enough data | 
| **Content Library** | 8.4 (367 reviews) | Not enough data | 
| **Shared Inbox** | 8.4 (322 reviews) | Not enough data | 
| **Approval Workflows** | 8.4 (324 reviews) | Not enough data | 
| **Users and Permissions** | 8.7 (370 reviews) | Not enough data | 
| **Content Creation** | 8.3 (313 reviews) | Not enough data | 

#### Social Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Social Analytics** | 8.6 (422 reviews) | Not enough data | 
| **Social Publishing** | 8.7 (433 reviews) | Not enough data | 
| **Campaign Optimization** | 8.5 (379 reviews) | Not enough data | 
| **Social Engagement** | 8.7 (424 reviews) | Not enough data | 
| **Social Ads** | 8.3 (346 reviews) | Not enough data | 
| **Campaign Planning** | 8.3 (299 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.2 (184 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 6.6 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 6.3 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 6.2 (17 reviews) | Not enough data | 
| **Decision Making** | 7.0 (17 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.4/10 | 725 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Analytics

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (572 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (598 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 8.8 (552 reviews) | Not enough data | 
| **Gamification** | 8.2 (486 reviews) | Not enough data | 

#### Customization

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Stakeholder Management** | 8.4 (479 reviews) | Not enough data | 
| **Multilanguage Support** | 8.2 (462 reviews) | Not enough data | 
| **Multiple Branding Support** | 8.6 (491 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (472 reviews) | Not enough data | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 8.4 (109 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (104 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 89 |

#### Responses

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.4 (24 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.4 (24 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 612 |

#### Responses

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (469 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.0/10 | 46 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Collection

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Authentification** | 7.0 (24 reviews) | Not enough data | 
| **Review Forms** | 7.9 (28 reviews) | Not enough data | 
| **Personalization** | 7.7 (25 reviews) | Not enough data | 
| **Engagement** | 8.3 (25 reviews) | Not enough data | 
| **Community Q&A** | 6.7 (24 reviews) | Not enough data | 

#### Agentic AI - Review Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Adaptive Learning** | 5.5 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.5 (20 reviews) | Not enough data | 

#### Moderation

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Reviewer Validation** | 7.4 (25 reviews) | Not enough data | 
| **Response Types** | 7.5 (25 reviews) | Not enough data | 
| **Legal Agreements** | 7.3 (23 reviews) | Not enough data | 

#### Use Cases

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **E-commerce** | 7.0 (22 reviews) | Not enough data | 
| **Retail** | 7.3 (21 reviews) | Not enough data | 
| **Customer Service** | 7.4 (23 reviews) | Not enough data | 

#### Administration

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Incentives** | 5.9 (21 reviews) | Not enough data | 
| **Syndication** | 7.8 (22 reviews) | Not enough data | 
| **Insights** | 8.4 (28 reviews) | Not enough data | 
| **Content** | 7.5 (22 reviews) | Not enough data | 
| **Sampling** | 6.1 (21 reviews) | Not enough data | 

#### Display Options

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Badges** | 6.7 (20 reviews) | Not enough data | 
| **Widgets** | 6.3 (20 reviews) | Not enough data | 
| **Integration & APIs** | 6.4 (24 reviews) | Not enough data | 
| **Marketing** | 7.2 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 6.6 (19 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (860 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (715 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (716 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.8/10 | 318 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Monitoring & Listening

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Social Measurement** | 8.9 (242 reviews) | Not enough data | 
| **Influencer Identification** | 8.5 (189 reviews) | Not enough data | 
| **Brand Monitoring** | 8.7 (174 reviews) | Not enough data | 
| **Keyword Tracking** | 8.7 (150 reviews) | Not enough data | 
| **Trend Analysis** | 8.7 (162 reviews) | Not enough data | 
| **Competitor Analysis** | 8.5 (154 reviews) | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Sentiment Analysis** | 8.8 (240 reviews) | Not enough data | 
| **Social Reporting** | 9.0 (247 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.0 (183 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.7 (154 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 113 |

#### Customer Support

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (80 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2696 |

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (963 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1789 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (896 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1784 |

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1522 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1442 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (647 reviews) | 
| **Personalization** | Not enough data | 8.0 (779 reviews) | 

#### Self-Service Platform

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (674 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.7/10 | 504 |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.4 (77 reviews) | 
| **AI Text Summarization** | Feature Not Available | 7.5 (78 reviews) | 

#### Process

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | 8.7 (360 reviews) | 8.4 (563 reviews) | 
| **Tickets** | 8.4 (342 reviews) | 9.1 (744 reviews) | 
| **Macros** | 8.4 (316 reviews) | 8.8 (693 reviews) | 

#### Channels

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Email** | 9.0 (371 reviews) | 9.0 (743 reviews) | 
| **Social** | 9.1 (406 reviews) | 8.4 (586 reviews) | 
| **Live Chat** | 8.4 (312 reviews) | 8.7 (565 reviews) | 
| **Phone** | 8.5 (325 reviews) | 8.2 (486 reviews) | 
| **Text** | 8.7 (335 reviews) | 8.3 (421 reviews) | 

#### Insight

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | 9.2 (406 reviews) | 8.1 (540 reviews) | 
| **Reporting** | 9.1 (428 reviews) | 8.3 (647 reviews) | 
| **Visitor Activity** | Feature Not Available | 8.5 (562 reviews) | 
| **Help Desk** | 8.6 (348 reviews) | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.9/10 | 1262 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Consumer Intelligence

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Customer Feedback** | 9.0 (1061 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.6 (938 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (1010 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.6 (926 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.1 (1141 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Social Networks Monitoring** | 8.6 (963 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.6 (947 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.5 (881 reviews) | Not enough data | 

#### In-House Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | 8.5 (850 reviews) | Not enough data | 

#### Generative AI

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.9 (392 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 6.6 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (36 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (32 reviews) | Not enough data | 
| **Decision Making** | 7.0 (30 reviews) | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 109 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (73 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (70 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Zendesk for Customer Service** | 9.4/10 | 25 |

#### Platform

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 9.3 (17 reviews) | 
| **Integration APIs** | Not enough data | 9.2 (14 reviews) | 
| **Internationalization** | Not enough data | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.5 (11 reviews) | 
| **Performance** | Not enough data | 8.8 (10 reviews) | 
| **Mobility** | Not enough data | 9.0 (7 reviews) | 
| **Reporting** | Not enough data | 9.4 (11 reviews) | 
| **Dashboards** | Not enough data | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | Not enough data | Not enough data | 
| **Absence & Leave Management** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Succession Planning** | Not enough data | Not enough data | 
| **Workforce Analytics** | Not enough data | Not enough data | 
| **Self-Service Capabilities** | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | Not enough data | Not enough data | 
| **Team Communication** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Reputation (11):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Experience Management Software](https://www.g2.com/categories/experience-management), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Reputation | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 28.6% | 40.8% | 
| **Mid-Market** | 45.6% | 45.8% | 
| **Enterprise** | 25.8% | 13.4% | 

### By Industry

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Health, Wellness and Fitness:** 2.5%
- **Retail:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.1%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.9%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.1%

---
## Alternatives

### Alternatives to Reputation

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4093 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4052 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.4/5 stars (3970 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6429 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1124 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7273 reviews)
- [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) — 4.5/5 stars (120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (527 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1209 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3865 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2473 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (561 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7343 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

---
## Top Discussions

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service)