G2 reviewers report that Reputation excels in overall user satisfaction, boasting a higher G2 Score compared to Uberall. Users appreciate its ability to centralize customer ratings and reviews from various platforms, which helps maintain a strong business reputation.
Users say that Reputation's real-time review monitoring system is a standout feature, providing timely alerts for new customer feedback. This functionality allows businesses to respond quickly, enhancing customer engagement and satisfaction.
Reviewers mention that Uberall shines in managing location data efficiently. Users find it beneficial to update store information in one place, which automatically reflects across all online platforms, saving time and ensuring data accuracy.
According to verified reviews, Reputation offers a more intuitive user experience, with higher ratings for ease of use and setup. Users highlight the straightforward onboarding process, making it easier for teams to get started without extensive training.
Users appreciate Uberall's centralized management for multiple business locations, which simplifies the process of handling reviews and listings. This feature is particularly useful for businesses with numerous locations, allowing for streamlined operations.
Reviewers note that while both platforms provide quality support, Reputation edges out slightly with higher ratings for customer service. Users have reported positive experiences with timely and helpful responses, which is crucial for businesses relying on these tools for reputation management.
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Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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