# Reputation, Trustpilot vs SOCi Comparison

| | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 2,469 | 256 | 4,039 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Small-Business (61.5% of reviews) | Small-Business (53.1% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $299.00 | Contact Us | 

---
## Top Pros & Cons

### Reputation

Pros:
- Ease of Use (222 reviews)
- Review Management (163 reviews)

Cons:
- Improvement Needed (54 reviews)
- Review Management (46 reviews)

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (5 reviews)

Cons:
- Review Issues (11 reviews)
- Poor Customer Support (10 reviews)

### SOCi

Pros:
- Ease of Use (1212 reviews)
- Post Scheduling (808 reviews)

Cons:
- Missing Features (301 reviews)
- Posting Issues (275 reviews)

---
## Ratings Comparison
| Rating | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (1988 reviews) | 7.5 (218 reviews) | 8.9 (3279 reviews) | 
  | **Ease of Use** | 9.0 (2030 reviews) | 8.1 (222 reviews) | 8.7 (3475 reviews) | 
  | **Ease of Setup** | 8.6 (1141 reviews) | 7.7 (128 reviews) | 8.8 (2189 reviews) | 
  | **Ease of Admin** | 8.9 (876 reviews) | 7.8 (107 reviews) | 8.9 (1401 reviews) | 
  | **Quality of Support** | 8.9 (1771 reviews) | 7.0 (204 reviews) | 8.8 (2707 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (874 reviews) | 6.8 (105 reviews) | 9.0 (1389 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1952 reviews) | 6.1 (213 reviews) | 8.8 (3276 reviews) | 

---
## Pricing

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

### SOCi

#### Entry-Level Pricing

Plan: Genius Local Search Agent

Price: Contact Us

Description: The agent drives local SEO and AI search visibility by analyzing customer search trends, optimizing listings, and publishing Google Posts.

Key Features:
- Listings Management
- AI Listings Optimization
- Google Search Rankings

[Browse all 4 editions](https://www.g2.com/products/soci/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.5/10 | 312 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.0/10 | 921 |

#### Social Analytics

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Competitor Analysis** | 8.3 (235 reviews) | Not enough data | 7.8 (767 reviews) | 
| **Follower Analysis** | 8.5 (238 reviews) | Not enough data | 8.2 (809 reviews) | 
| **Post Performance** | 8.7 (244 reviews) | Not enough data | 8.6 (829 reviews) | 
| **Paid Campaign Tracking** | 8.4 (203 reviews) | Not enough data | 7.9 (727 reviews) | 
| **Attribution** | 8.4 (209 reviews) | Not enough data | Feature Not Available | 
| **Hashtag Analytics** | 8.1 (169 reviews) | Not enough data | 7.9 (729 reviews) | 
| **Sentiment Analysis** | 8.3 (188 reviews) | Not enough data | 8.2 (729 reviews) | 

#### Reports & Dashboards

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Report Customizability** | 8.7 (251 reviews) | Not enough data | 8.2 (787 reviews) | 
| **Report Exporting** | 8.8 (248 reviews) | Not enough data | 8.3 (787 reviews) | 
| **Scalability** | 8.7 (233 reviews) | Not enough data | 8.5 (789 reviews) | 
| **White Label** | 8.2 (158 reviews) | Not enough data | Feature Not Available | 

#### Agentic AI - Social Media Analytics

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (199 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (198 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (194 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.7 (196 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.8 (195 reviews) | 

### Store Locator

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 7.5/10 | 190 |

#### Business Tools

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Bulk Uploading** | Not enough data | Not enough data | 8.1 (158 reviews) | 
| **CMS Agnostic** | Not enough data | Not enough data | Feature Not Available | 
| **CMS Specific** | Not enough data | Not enough data | 7.6 (148 reviews) | 
| **Traffic Analytics** | Not enough data | Not enough data | 7.9 (162 reviews) | 
| **Customer Analytics** | Not enough data | Not enough data | 8.0 (161 reviews) | 

#### Customer Tools

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Location Listing** | Not enough data | Not enough data | 8.5 (171 reviews) | 
| **Product and Category Filters** | Not enough data | Not enough data | 8.3 (162 reviews) | 
| **Mobile Support** | Not enough data | Not enough data | 8.0 (161 reviews) | 
| **Automatic Geolocation** | Not enough data | Not enough data | 8.1 (158 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (50 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.4 (50 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.6 (49 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.5 (48 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (47 reviews) | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.3/10 | 416 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.4/10 | 730 |

#### Listing Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Network Directory** | 8.2 (298 reviews) ✓ Verified | Not enough data | 8.2 (634 reviews) | 
| **Data Aggregators** | 8.3 (302 reviews) ✓ Verified | Not enough data | 8.3 (624 reviews) | 
| **Duplicate Monitoring** | 8.0 (302 reviews) | Not enough data | 8.1 (619 reviews) | 
| **Optimization** | 8.1 (320 reviews) ✓ Verified | Not enough data | 8.4 (642 reviews) | 

#### Performance

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Real-Time Updates** | 8.4 (346 reviews) ✓ Verified | Not enough data | 8.5 (659 reviews) | 
| **Analytics** | 8.7 (369 reviews) ✓ Verified | Not enough data | 8.5 (668 reviews) | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 9.0/10 | 200 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.5/10 | 468 |

#### Local Search Optimization

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Rank Tracking** | 8.9 (146 reviews) | Not enough data | 8.2 (410 reviews) | 
| **Online Listings** | 8.8 (161 reviews) ✓ Verified | Not enough data | 8.4 (425 reviews) | 
| **Google My Business** | 9.1 (176 reviews) | Not enough data | 8.5 (436 reviews) | 
| **Reputation Management** | 9.3 (186 reviews) ✓ Verified | Not enough data | 8.6 (424 reviews) | 
| **Social Media** | 8.7 (156 reviews) ✓ Verified | Not enough data | 8.7 (437 reviews) | 
| **Dashboards and Reporting** | 9.1 (182 reviews) ✓ Verified | Not enough data | 8.5 (441 reviews) | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.6/10 | 283 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | N/A | N/A |

#### Platform Basics

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Centralized Platform** | 9.2 (238 reviews) | Not enough data | Not enough data | 
| **Web Tracking** | 8.8 (226 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Competitive Intelligence

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | Not enough data | 

#### Platform Data

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Product Details** | 8.8 (226 reviews) | Not enough data | Not enough data | 
| **Customer Feedback & Reviews** | 9.4 (269 reviews) | Not enough data | Not enough data | 
| **Channel Acquisition** | 8.4 (195 reviews) | Not enough data | Not enough data | 

#### Platform Content 

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Battlecards** | Feature Not Available | Not enough data | Not enough data | 

#### Platform Reporting

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Customizable Dashboard** | 9.0 (239 reviews) | Not enough data | Not enough data | 
| **Benchmark Reporting** | 9.1 (236 reviews) | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.7/10 | 513 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.3/10 | 1904 |

#### Content & Collaboration

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Content Calendar** | 8.8 (391 reviews) | Not enough data | 8.9 (1577 reviews) | 
| **Content Library** | 8.4 (367 reviews) | Not enough data | 8.5 (1540 reviews) | 
| **Shared Inbox** | 8.4 (322 reviews) | Not enough data | 8.3 (1404 reviews) | 
| **Approval Workflows** | 8.4 (324 reviews) | Not enough data | 8.3 (1423 reviews) | 
| **Users and Permissions** | 8.7 (370 reviews) | Not enough data | 8.6 (1470 reviews) | 
| **Content Creation** | 8.3 (313 reviews) | Not enough data | 8.4 (1473 reviews) | 

#### Social Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Social Analytics** | 8.6 (422 reviews) | Not enough data | 8.6 (1732 reviews) | 
| **Social Publishing** | 8.7 (433 reviews) | Not enough data | 9.0 (1804 reviews) | 
| **Campaign Optimization** | 8.5 (379 reviews) | Not enough data | 8.3 (1627 reviews) | 
| **Social Engagement** | 8.7 (424 reviews) | Not enough data | 8.6 (1722 reviews) | 
| **Social Ads** | 8.3 (346 reviews) | Not enough data | 8.1 (1529 reviews) | 
| **Campaign Planning** | 8.3 (299 reviews) | Not enough data | 8.4 (1519 reviews) | 
| **Hashtag Capabilites** | 8.2 (184 reviews) | Not enough data | Feature Not Available | 

#### Agentic AI - Social Media Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.0 (15 reviews) | Not enough data | 7.9 (376 reviews) | 
| **Multi-step Planning** | 6.6 (17 reviews) | Not enough data | 7.9 (375 reviews) | 
| **Cross-system Integration** | 5.8 (17 reviews) | Not enough data | 8.1 (374 reviews) | 
| **Adaptive Learning** | 6.3 (17 reviews) | Not enough data | 8.0 (373 reviews) | 
| **Natural Language Interaction** | 5.8 (17 reviews) | Not enough data | 8.0 (374 reviews) | 
| **Proactive Assistance** | 6.2 (17 reviews) | Not enough data | 7.9 (374 reviews) | 
| **Decision Making** | 7.0 (17 reviews) | Not enough data | 8.0 (374 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.4/10 | 723 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | N/A | N/A |

#### Analytics

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (572 reviews) | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (598 reviews) | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | 8.8 (552 reviews) | Not enough data | Not enough data | 
| **Gamification** | 8.2 (486 reviews) | Not enough data | Not enough data | 

#### Customization

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Stakeholder Management** | 8.4 (479 reviews) | Not enough data | Not enough data | 
| **Multilanguage Support** | 8.2 (462 reviews) | Not enough data | Not enough data | 
| **Multiple Branding Support** | 8.6 (491 reviews) | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | 8.4 (472 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | Not enough data | 

### Social Media Advertising

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.4/10 | 1372 |

#### Platform Interoperability

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Close Ecosystem API** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Social Media Advertising

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (227 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.1 (230 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (230 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.1 (230 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (229 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.2 (231 reviews) | 

#### Social Functionality

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Social Functionality** | Not enough data | Not enough data | 8.8 (1251 reviews) | 

#### Campaign Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Campaign Dashboard** | Not enough data | Not enough data | 8.7 (1193 reviews) | 
| **Campaign Optimization** | Not enough data | Not enough data | 8.5 (697 reviews) | 
| **Reach** | Not enough data | Not enough data | 8.5 (1190 reviews) | 
| **Bulk Editing** | Not enough data | Not enough data | 8.3 (1145 reviews) | 
| **Batch Uploading** | Not enough data | Not enough data | 8.5 (1149 reviews) | 
| **Brand Safety** | Not enough data | Not enough data | Feature Not Available | 
| **Fraud Protection** | Not enough data | Not enough data | 8.5 (1101 reviews) | 
| **Frequency Capping** | Not enough data | Not enough data | Feature Not Available | 
| **Budget Pacing** | Not enough data | Not enough data | 8.3 (1076 reviews) | 
| **Creative Optimization** | Not enough data | Not enough data | 8.5 (1123 reviews) | 
| **Rich Media Capabilties** | Not enough data | Not enough data | 8.4 (1081 reviews) | 
| **In-App Ads** | Not enough data | Not enough data | 8.1 (1056 reviews) | 
| **Mobile Rich Media Capabilities** | Not enough data | Not enough data | 8.3 (1059 reviews) | 

#### Targeting

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | 8.4 (1163 reviews) | 
| **Retargeting** | Not enough data | Not enough data | Feature Not Available | 
| **Geo-Targeting** | Not enough data | Not enough data | 8.3 (1090 reviews) | 
| **Contextual Targeting** | Not enough data | Not enough data | 8.3 (1104 reviews) | 

#### Platform

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **API / Integrations** | Not enough data | Not enough data | 8.3 (1081 reviews) | 
| **Custom Reports** | Not enough data | Not enough data | 8.4 (1114 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.7 (1157 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.8 (1176 reviews) | 
| **Enterprise Scalability** | Not enough data | Not enough data | 8.6 (1088 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.6 (1137 reviews) | 
| **Workflow Capability** | Not enough data | Not enough data | 8.7 (1123 reviews) | 
| **Internationalization** | Not enough data | Not enough data | Feature Not Available | 
| **Notifications** | Not enough data | Not enough data | 8.4 (685 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.9/10 | 97 |

#### Responses

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.2 (39 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.3 (44 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.1 (35 reviews) | 

#### Automation - AI Agents

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.0 (33 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.4 (39 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | Feature Not Available | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | 8.5 (46 reviews) | 

#### Platform

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.3 (36 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.3 (37 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 8.2 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.2 (32 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.5 (36 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.6 (37 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.2 (34 reviews) | 

#### Generative AI

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (47 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.6 (34 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.2/10 | 95 |

#### Responses

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.2 (89 reviews) | 
| **Control** | Not enough data | Not enough data | Feature Not Available | 
| **Route To Human** | Not enough data | Not enough data | 8.2 (80 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (83 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | Feature Not Available | 

#### Platform

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 8.0 (77 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.3 (81 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.3 (82 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.4 (81 reviews) | 
| **A/B testing** | Not enough data | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Not enough data | 8.3 (75 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.3 (86 reviews) | 

#### Generative AI

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (66 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.2 (66 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.0/10 | 46 |
| **Trustpilot** | 6.1/10 | 52 |
| **SOCi** | N/A | N/A |

#### Collection

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Authentification** | 7.0 (24 reviews) | 6.1 (38 reviews) ✓ Verified | Not enough data | 
| **Review Forms** | 7.9 (28 reviews) | 6.5 (39 reviews) ✓ Verified | Not enough data | 
| **Personalization** | 7.7 (25 reviews) | 5.8 (34 reviews) ✓ Verified | Not enough data | 
| **Engagement** | 8.3 (25 reviews) | 6.7 (33 reviews) ✓ Verified | Not enough data | 
| **Community Q&A** | 6.7 (24 reviews) | Feature Not Available | Not enough data | 

#### Agentic AI - Review Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Adaptive Learning** | 5.5 (19 reviews) | 5.7 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.5 (20 reviews) | 5.7 (10 reviews) | Not enough data | 

#### Moderation

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Reviewer Validation** | 7.4 (25 reviews) | 6.0 (33 reviews) ✓ Verified | Not enough data | 
| **Response Types** | 7.5 (25 reviews) | 5.7 (35 reviews) ✓ Verified | Not enough data | 
| **Legal Agreements** | 7.3 (23 reviews) | 6.0 (27 reviews) ✓ Verified | Not enough data | 

#### Use Cases

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **E-commerce** | 7.0 (22 reviews) | 6.6 (30 reviews) ✓ Verified | Not enough data | 
| **Retail** | 7.3 (21 reviews) | 6.3 (28 reviews) ✓ Verified | Not enough data | 
| **Customer Service** | 7.4 (23 reviews) | 5.9 (31 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Incentives** | 5.9 (21 reviews) | Feature Not Available | Not enough data | 
| **Syndication** | 7.8 (22 reviews) | 6.7 (27 reviews) ✓ Verified | Not enough data | 
| **Insights** | 8.4 (28 reviews) | 6.7 (28 reviews) ✓ Verified | Not enough data | 
| **Content** | 7.5 (22 reviews) | 6.3 (28 reviews) ✓ Verified | Not enough data | 
| **Sampling** | 6.1 (21 reviews) | Feature Not Available | Not enough data | 

#### Display Options

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Badges** | 6.7 (20 reviews) | 6.4 (29 reviews) ✓ Verified | Not enough data | 
| **Widgets** | 6.3 (20 reviews) | 5.9 (30 reviews) ✓ Verified | Not enough data | 
| **Integration & APIs** | 6.4 (24 reviews) | 5.8 (29 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 7.2 (20 reviews) | 5.9 (30 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI Text Generation** | 6.6 (19 reviews) | 5.6 (16 reviews) | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.8/10 | 203 |

#### Survey Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Survey Builder** | Not enough data | Not enough data | 8.6 (185 reviews) | 
| **Question Types** | Not enough data | Not enough data | 8.6 (186 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.7 (185 reviews) | 
| **Survey Distribution** | Not enough data | Not enough data | 8.6 (183 reviews) | 

#### Survey Customization

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | Not enough data | 8.6 (179 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.8 (179 reviews) | 
| **Multimedia Support** | Not enough data | Not enough data | 8.7 (140 reviews) | 
| **Multilingual Surveys** | Not enough data | Not enough data | Feature Not Available | 

#### Survey Insights

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 8.9 (181 reviews) | 
| **BI Tools Integration** | Not enough data | Not enough data | 8.6 (179 reviews) | 
| **Data Exporting** | Not enough data | Not enough data | 8.7 (181 reviews) | 
| **Permissions** | Not enough data | Not enough data | 8.7 (182 reviews) | 

#### Agentic AI - Survey

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 8.7 (60 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.7 (62 reviews) | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.8/10 | 318 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | N/A | N/A |

#### Monitoring & Listening

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Social Measurement** | 8.9 (242 reviews) | Not enough data | Not enough data | 
| **Influencer Identification** | 8.5 (189 reviews) | Not enough data | Not enough data | 
| **Brand Monitoring** | 8.7 (174 reviews) | Not enough data | Not enough data | 
| **Keyword Tracking** | 8.7 (150 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.7 (162 reviews) | Not enough data | Not enough data | 
| **Competitor Analysis** | 8.5 (154 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Sentiment Analysis** | 8.8 (240 reviews) | Not enough data | Not enough data | 
| **Social Reporting** | 9.0 (247 reviews) | Not enough data | Not enough data | 
| **Alerts and Notifications** | 9.0 (183 reviews) | Not enough data | Not enough data | 
| **Advanced Data Filtering** | 8.7 (154 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.7/10 | 504 |
| **Trustpilot** | N/A | N/A |
| **SOCi** | N/A | N/A |

#### Generative AI

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Process

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Mentions** | 8.7 (360 reviews) | Not enough data | Not enough data | 
| **Tickets** | 8.4 (342 reviews) | Not enough data | Not enough data | 
| **Macros** | 8.4 (316 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Email** | 9.0 (371 reviews) | Not enough data | Not enough data | 
| **Social** | 9.1 (406 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.4 (312 reviews) | Not enough data | Not enough data | 
| **Phone** | 8.5 (325 reviews) | Not enough data | Not enough data | 
| **Text** | 8.7 (335 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Surveys** | 9.2 (406 reviews) | Not enough data | Not enough data | 
| **Reporting** | 9.1 (428 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | Feature Not Available | Not enough data | Not enough data | 
| **Help Desk** | 8.6 (348 reviews) | Not enough data | Not enough data | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 9.2/10 | 81 |

#### Content Generation - AI Content Creation Platforms

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Output quality** | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.6 (52 reviews) | 
| **Performance** | Not enough data | Not enough data | 8.8 (60 reviews) | 

#### Management - AI Content Creation Platforms

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Collaboration** | Not enough data | Not enough data | 8.6 (53 reviews) | 
| **Security and Privacy** | Not enough data | Not enough data | 8.7 (50 reviews) | 
| **Moderation** | Not enough data | Not enough data | 8.4 (50 reviews) | 

### AI Search Visibility Optimization Tools

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | N/A | N/A |

#### AI Content Structuring - AI Search Visibility Optimization tools 

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI-Optimized Content Structuring** | Not enough data | Not enough data | Not enough data | 
| **Schema & Structured Data Optimization** | Not enough data | Not enough data | Not enough data | 
| **AI-Readable Content Formatting** | Not enough data | Not enough data | Not enough data | 
| **LLM-Ready Content Preparation** | Not enough data | Not enough data | Not enough data | 

#### Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools 

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Entity Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Graph & Entity Linking** | Not enough data | Not enough data | Not enough data | 
| **Semantic Content Analysis** | Not enough data | Not enough data | Not enough data | 
| **Topic Authority Optimization** | Not enough data | Not enough data | Not enough data | 

#### AI Retrieval Optimization - AI Search Visibility Optimization tools 

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Passage & Chunk Optimization** | Not enough data | Not enough data | Not enough data | 
| **AI Citation Optimization** | Not enough data | Not enough data | Not enough data | 
| **Retrieval Readiness Analysis** | Not enough data | Not enough data | Not enough data | 
| **AI Query Matching Analysis** | Not enough data | Not enough data | Not enough data | 

#### AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools 

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI Citation Monitoring** | Not enough data | Not enough data | Not enough data | 
| **AI Answer Visibility Tracking** | Not enough data | Not enough data | Not enough data | 
| **Generative Search Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Workflow & Platform Integrations - AI Search Visibility Optimization tools 

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **CMS & Publishing Workflow Integrations** | Not enough data | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.9/10 | 1261 |
| **Trustpilot** | 6.9/10 | 101 |
| **SOCi** | 8.2/10 | 1141 |

#### Consumer Intelligence

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Customer Feedback** | 9.0 (1060 reviews) ✓ Verified | 7.7 (91 reviews) ✓ Verified | 8.6 (996 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.6 (937 reviews) | 6.8 (66 reviews) | 8.3 (954 reviews) ✓ Verified | 
| **Sentiment Analysis** | 8.8 (1009 reviews) ✓ Verified | 7.0 (63 reviews) ✓ Verified | 8.5 (979 reviews) ✓ Verified | 

#### Reporting

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Corporate Reporting** | 8.6 (925 reviews) ✓ Verified | 6.8 (55 reviews) ✓ Verified | 8.3 (937 reviews) ✓ Verified | 
| **Dashboard** | 9.1 (1141 reviews) ✓ Verified | 7.7 (83 reviews) ✓ Verified | 8.9 (1046 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Social Networks Monitoring** | 8.6 (962 reviews) ✓ Verified | 6.6 (52 reviews) ✓ Verified | 8.9 (1030 reviews) ✓ Verified | 
| **Social Media Management** | 8.6 (948 reviews) ✓ Verified | 6.6 (53 reviews) ✓ Verified | 8.9 (1051 reviews) | 
| **Digital Media Monitoring** | 8.5 (881 reviews) | Feature Not Available | 8.6 (962 reviews) ✓ Verified | 

#### In-House Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Employee Performance** | Feature Not Available | Feature Not Available | 8.0 (577 reviews) | 
| **Team Workflow** | 8.5 (850 reviews) | Feature Not Available | 8.2 (919 reviews) ✓ Verified | 

#### Generative AI

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (392 reviews) | 6.4 (14 reviews) | 8.1 (761 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.8 (33 reviews) | Not enough data | 7.8 (210 reviews) | 
| **Multi-step Planning** | 6.6 (31 reviews) | Not enough data | 7.8 (209 reviews) | 
| **Cross-system Integration** | 6.7 (36 reviews) | Not enough data | 8.0 (213 reviews) | 
| **Adaptive Learning** | 6.8 (32 reviews) | Not enough data | 7.8 (212 reviews) | 
| **Proactive Assistance** | 6.8 (32 reviews) | Not enough data | 7.9 (213 reviews) | 
| **Decision Making** | 7.0 (30 reviews) | Not enough data | 7.9 (212 reviews) | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | N/A | N/A |

#### Platform

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | 8.1/10 | 42 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.1 (35 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 8.0 (35 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.0 (35 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.1 (35 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 7.7 (35 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.1 (35 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.1 (36 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.0 (35 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.1 (36 reviews) | 

#### Automation

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.1 (35 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.0 (35 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 8.1 (35 reviews) | 

#### Autonomy

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.9 (35 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.0 (35 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.2 (36 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.3 (36 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **SOCi** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to Reputation (11):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Experience Management Software](https://www.g2.com/categories/experience-management), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Trustpilot (1):** [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to SOCi (14):** [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Store Locator Software](https://www.g2.com/categories/store-locator), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Local SEO Software](https://www.g2.com/categories/local-seo), [Social Media Advertising Software](https://www.g2.com/categories/social-media-advertising), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Survey Software](https://www.g2.com/categories/survey), [AI Search Visibility Optimization Tools Software](https://www.g2.com/categories/ai-search-visibility-optimization-tools), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Reputation | Trustpilot | SOCi | 
|---|---|---|---|
| **Small-Business** | 28.6% | 61.5% | 53.1% | 
| **Mid-Market** | 45.7% | 33.2% | 30.4% | 
| **Enterprise** | 25.8% | 5.3% | 16.5% | 

### By Industry

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.0%

#### Trustpilot

- **Financial Services:** 14.4%
- **Retail:** 7.0%
- **Marketing and Advertising:** 6.6%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.9%
- **Consumer Electronics:** 2.9%
- **E-Learning:** 2.9%
- **Other:** 47.7%

#### SOCi

- **Real Estate:** 22.8%
- **Health, Wellness and Fitness:** 6.8%
- **Marketing and Advertising:** 6.7%
- **Retail:** 5.6%
- **Leisure, Travel & Tourism:** 5.1%
- **Consumer Services:** 4.3%
- **Veterinary:** 3.8%
- **Insurance:** 3.5%
- **Restaurants:** 3.2%
- **Education Management:** 3.2%
- **Other:** 34.9%

---
## Alternatives

### Alternatives to Reputation

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3381 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6415 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1119 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7160 reviews)
- [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) — 4.5/5 stars (120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (641 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [Feefo](https://www.g2.com/products/feefo/reviews) — 4.6/5 stars (130 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)

### Alternatives to SOCi

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4055 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1119 reviews)
- [Uberall](https://www.g2.com/products/uberall-2024-01-10/reviews) — 4.4/5 stars (238 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7160 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6415 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3381 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews)

---
## Top Discussions

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

### SOCi

- Title: [I need step by step quidance](https://www.g2.com/discussions/i-need-step-by-step-quidance) — 3 comments, 1 upvote
  > **Top comment:** "How to sign in and implement "
- Title: [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) — 1 comment, 2 upvotes
  > **Top comment:** "Hi Fei, 

Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images..."
- Title: [What type of integrations are available with SOCi?](https://www.g2.com/discussions/13255-what-type-of-integrations-are-available-with-soci) — 1 comment, 1 upvote
  > **Top comment:** "Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reputation-vs-trustpilot-vs-soci)