# Reputation, Trustpilot vs Feefo Comparison

| | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 2,469 | 256 | 130 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Small-Business (61.5% of reviews) | Small-Business (54.0% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $299.00 | Starting at £149.00 Per Month | 

---
## Top Pros & Cons

### Reputation

Pros:
- Ease of Use (222 reviews)
- Review Management (163 reviews)

Cons:
- Improvement Needed (54 reviews)
- Review Management (46 reviews)

### Trustpilot

Pros:
- Ease of Use (10 reviews)
- Reputation Management (5 reviews)

Cons:
- Review Issues (11 reviews)
- Poor Customer Support (10 reviews)

### Feefo

Pros:
- Customer Support (58 reviews)
- Ease of Use (47 reviews)

Cons:
- Missing Features (9 reviews)
- Poor Reporting (8 reviews)

---
## Ratings Comparison
| Rating | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
  | **Meets Requirements** | 9.1 (1988 reviews) | 7.5 (218 reviews) | 8.9 (123 reviews) | 
  | **Ease of Use** | 9.0 (2030 reviews) | 8.1 (222 reviews) | 8.7 (123 reviews) | 
  | **Ease of Setup** | 8.6 (1141 reviews) | 7.7 (128 reviews) | 8.7 (92 reviews) | 
  | **Ease of Admin** | 8.9 (876 reviews) | 7.8 (107 reviews) | 8.5 (62 reviews) | 
  | **Quality of Support** | 8.9 (1771 reviews) | 7.0 (204 reviews) | 9.5 (122 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (874 reviews) | 6.8 (105 reviews) | 9.4 (65 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1952 reviews) | 6.1 (213 reviews) | 9.3 (118 reviews) | 

---
## Pricing

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Trustpilot

#### Entry-Level Pricing

Plan: Plus plan

Price: Starting at $299.00

Description: Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.

Key Features:
- 8 widgets
- 3 User logins
- 200 monthly invitations

[Browse all 4 editions](https://www.g2.com/products/trustpilot/pricing)

#### Free Trial

Yes

### Feefo

#### Entry-Level Pricing

Plan: Essentials

Price: Starting at £149.00 Per Month

Description: Feefo Essentials is an all-around solution to collecting feedback and gaining insights. 

Key Features:
- Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms 
- Customer Success Team – Get support from our team of experts and make the most of your feedback 
- Review Response – Show how much feedback means to you by responding to each review 

[Browse all 3 editions](https://www.g2.com/products/feefo/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.5/10 | 312 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Social Analytics

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Competitor Analysis** | 8.3 (235 reviews) | Not enough data | Not enough data | 
| **Follower Analysis** | 8.5 (238 reviews) | Not enough data | Not enough data | 
| **Post Performance** | 8.7 (244 reviews) | Not enough data | Not enough data | 
| **Paid Campaign Tracking** | 8.4 (203 reviews) | Not enough data | Not enough data | 
| **Attribution** | 8.4 (209 reviews) | Not enough data | Not enough data | 
| **Hashtag Analytics** | 8.1 (169 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.3 (188 reviews) | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Report Customizability** | 8.7 (251 reviews) | Not enough data | Not enough data | 
| **Report Exporting** | 8.8 (248 reviews) | Not enough data | Not enough data | 
| **Scalability** | 8.7 (233 reviews) | Not enough data | Not enough data | 
| **White Label** | 8.2 (158 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.3/10 | 416 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Listing Management

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Network Directory** | 8.2 (298 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Data Aggregators** | 8.3 (302 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Duplicate Monitoring** | 8.0 (302 reviews) | Not enough data | Not enough data | 
| **Optimization** | 8.1 (320 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Performance

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Real-Time Updates** | 8.4 (346 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Analytics** | 8.7 (369 reviews) ✓ Verified | Not enough data | Not enough data | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 9.0/10 | 200 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Local Search Optimization

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Rank Tracking** | 8.9 (146 reviews) | Not enough data | Not enough data | 
| **Online Listings** | 8.8 (161 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Google My Business** | 9.1 (176 reviews) | Not enough data | Not enough data | 
| **Reputation Management** | 9.3 (186 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Media** | 8.7 (156 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards and Reporting** | 9.1 (182 reviews) ✓ Verified | Not enough data | Not enough data | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.6/10 | 283 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Platform Basics

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Centralized Platform** | 9.2 (238 reviews) | Not enough data | Not enough data | 
| **Web Tracking** | 8.8 (226 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Competitive Intelligence

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | Not enough data | 

#### Platform Data

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Product Details** | 8.8 (226 reviews) | Not enough data | Not enough data | 
| **Customer Feedback & Reviews** | 9.4 (269 reviews) | Not enough data | Not enough data | 
| **Channel Acquisition** | 8.4 (195 reviews) | Not enough data | Not enough data | 

#### Platform Content 

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Battlecards** | Feature Not Available | Not enough data | Not enough data | 

#### Platform Reporting

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Customizable Dashboard** | 9.0 (239 reviews) | Not enough data | Not enough data | 
| **Benchmark Reporting** | 9.1 (236 reviews) | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.7/10 | 513 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Content & Collaboration

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Content Calendar** | 8.8 (391 reviews) | Not enough data | Not enough data | 
| **Content Library** | 8.4 (367 reviews) | Not enough data | Not enough data | 
| **Shared Inbox** | 8.4 (322 reviews) | Not enough data | Not enough data | 
| **Approval Workflows** | 8.4 (324 reviews) | Not enough data | Not enough data | 
| **Users and Permissions** | 8.7 (370 reviews) | Not enough data | Not enough data | 
| **Content Creation** | 8.3 (313 reviews) | Not enough data | Not enough data | 

#### Social Management

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Social Analytics** | 8.6 (422 reviews) | Not enough data | Not enough data | 
| **Social Publishing** | 8.7 (433 reviews) | Not enough data | Not enough data | 
| **Campaign Optimization** | 8.5 (379 reviews) | Not enough data | Not enough data | 
| **Social Engagement** | 8.7 (424 reviews) | Not enough data | Not enough data | 
| **Social Ads** | 8.3 (346 reviews) | Not enough data | Not enough data | 
| **Campaign Planning** | 8.3 (299 reviews) | Not enough data | Not enough data | 
| **Hashtag Capabilites** | 8.2 (184 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.0 (15 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.6 (17 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 5.8 (17 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.3 (17 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.8 (17 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.2 (17 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.0 (17 reviews) | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.4/10 | 723 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | 7.6/10 | 36 |

#### Analytics

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (572 reviews) | Not enough data | 8.7 (34 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (598 reviews) | Not enough data | 8.5 (30 reviews) | 
| **Customer Effort Score (CES)** | 8.8 (552 reviews) | Not enough data | 8.0 (28 reviews) | 
| **Gamification** | 8.2 (486 reviews) | Not enough data | 7.0 (28 reviews) | 

#### Customization

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Stakeholder Management** | 8.4 (479 reviews) | Not enough data | 7.9 (29 reviews) | 
| **Multilanguage Support** | 8.2 (462 reviews) | Not enough data | 7.4 (28 reviews) | 
| **Multiple Branding Support** | 8.6 (491 reviews) | Not enough data | 7.5 (27 reviews) | 
| **Vertical-specific Solutions** | 8.4 (472 reviews) | Not enough data | 7.1 (25 reviews) | 

#### Generative AI

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.8 (22 reviews) | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Feature Not Available | 

#### Agentic AI - Experience Management

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 7.1 (16 reviews) | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 7.1 (16 reviews) | 
| **Natural Language Interaction** | 8.1 (8 reviews) | Not enough data | 7.1 (16 reviews) | 
| **Proactive Assistance** | 8.1 (8 reviews) | Not enough data | 7.1 (17 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.0/10 | 46 |
| **Trustpilot** | 6.1/10 | 52 |
| **Feefo** | 8.0/10 | 84 |

#### Collection

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Authentification** | 7.0 (24 reviews) | 6.1 (38 reviews) ✓ Verified | 7.9 (76 reviews) ✓ Verified | 
| **Review Forms** | 7.9 (28 reviews) | 6.5 (39 reviews) ✓ Verified | 8.5 (79 reviews) ✓ Verified | 
| **Personalization** | 7.7 (25 reviews) | 5.8 (34 reviews) ✓ Verified | 8.1 (80 reviews) ✓ Verified | 
| **Engagement** | 8.3 (25 reviews) | 6.7 (33 reviews) ✓ Verified | 8.3 (77 reviews) ✓ Verified | 
| **Community Q&A** | 6.7 (24 reviews) | Feature Not Available | 7.4 (75 reviews) | 

#### Agentic AI - Review Management

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Adaptive Learning** | 5.5 (19 reviews) | 5.7 (10 reviews) | 7.1 (40 reviews) | 
| **Natural Language Interaction** | 5.5 (20 reviews) | 5.7 (10 reviews) | 7.2 (40 reviews) | 

#### Moderation

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Reviewer Validation** | 7.4 (25 reviews) | 6.0 (33 reviews) ✓ Verified | 9.0 (78 reviews) ✓ Verified | 
| **Response Types** | 7.5 (25 reviews) | 5.7 (35 reviews) ✓ Verified | 8.6 (75 reviews) ✓ Verified | 
| **Legal Agreements** | 7.3 (23 reviews) | 6.0 (27 reviews) ✓ Verified | 8.3 (72 reviews) ✓ Verified | 

#### Use Cases

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **E-commerce** | 7.0 (22 reviews) | 6.6 (30 reviews) ✓ Verified | 8.3 (71 reviews) ✓ Verified | 
| **Retail** | 7.3 (21 reviews) | 6.3 (28 reviews) ✓ Verified | 8.3 (66 reviews) ✓ Verified | 
| **Customer Service** | 7.4 (23 reviews) | 5.9 (31 reviews) ✓ Verified | 8.5 (73 reviews) ✓ Verified | 

#### Administration

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Incentives** | 5.9 (21 reviews) | Feature Not Available | 6.7 (66 reviews) ✓ Verified | 
| **Syndication** | 7.8 (22 reviews) | 6.7 (27 reviews) ✓ Verified | 7.6 (66 reviews) | 
| **Insights** | 8.4 (28 reviews) | 6.7 (28 reviews) ✓ Verified | 8.0 (72 reviews) ✓ Verified | 
| **Content** | 7.5 (22 reviews) | 6.3 (28 reviews) ✓ Verified | 8.0 (68 reviews) ✓ Verified | 
| **Sampling** | 6.1 (21 reviews) | Feature Not Available | 7.2 (65 reviews) | 

#### Display Options

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Badges** | 6.7 (20 reviews) | 6.4 (29 reviews) ✓ Verified | 8.7 (68 reviews) ✓ Verified | 
| **Widgets** | 6.3 (20 reviews) | 5.9 (30 reviews) ✓ Verified | 8.8 (68 reviews) ✓ Verified | 
| **Integration & APIs** | 6.4 (24 reviews) | 5.8 (29 reviews) ✓ Verified | 8.6 (67 reviews) ✓ Verified | 
| **Marketing** | 7.2 (20 reviews) | 5.9 (30 reviews) ✓ Verified | 7.7 (64 reviews) ✓ Verified | 

#### Generative AI

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **AI Text Generation** | 6.6 (19 reviews) | 5.6 (16 reviews) | Feature Not Available | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.8/10 | 318 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Monitoring & Listening

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Social Measurement** | 8.9 (242 reviews) | Not enough data | Not enough data | 
| **Influencer Identification** | 8.5 (189 reviews) | Not enough data | Not enough data | 
| **Brand Monitoring** | 8.7 (174 reviews) | Not enough data | Not enough data | 
| **Keyword Tracking** | 8.7 (150 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.7 (162 reviews) | Not enough data | Not enough data | 
| **Competitor Analysis** | 8.5 (154 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Sentiment Analysis** | 8.8 (240 reviews) | Not enough data | Not enough data | 
| **Social Reporting** | 9.0 (247 reviews) | Not enough data | Not enough data | 
| **Alerts and Notifications** | 9.0 (183 reviews) | Not enough data | Not enough data | 
| **Advanced Data Filtering** | 8.7 (154 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.7/10 | 504 |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Generative AI

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | Not enough data | 

#### Process

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Mentions** | 8.7 (360 reviews) | Not enough data | Not enough data | 
| **Tickets** | 8.4 (342 reviews) | Not enough data | Not enough data | 
| **Macros** | 8.4 (316 reviews) | Not enough data | Not enough data | 

#### Channels

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Email** | 9.0 (371 reviews) | Not enough data | Not enough data | 
| **Social** | 9.1 (406 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.4 (312 reviews) | Not enough data | Not enough data | 
| **Phone** | 8.5 (325 reviews) | Not enough data | Not enough data | 
| **Text** | 8.7 (335 reviews) | Not enough data | Not enough data | 

#### Insight

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Surveys** | 9.2 (406 reviews) | Not enough data | Not enough data | 
| **Reporting** | 9.1 (428 reviews) | Not enough data | Not enough data | 
| **Visitor Activity** | Feature Not Available | Not enough data | Not enough data | 
| **Help Desk** | 8.6 (348 reviews) | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.9/10 | 1261 |
| **Trustpilot** | 6.9/10 | 101 |
| **Feefo** | 7.1/10 | 56 |

#### Consumer Intelligence

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Customer Feedback** | 9.0 (1060 reviews) ✓ Verified | 7.7 (91 reviews) ✓ Verified | 9.3 (55 reviews) ✓ Verified | 
| **Competitive Intelligence** | 8.6 (937 reviews) | 6.8 (66 reviews) | 7.4 (47 reviews) | 
| **Sentiment Analysis** | 8.8 (1009 reviews) ✓ Verified | 7.0 (63 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Reporting

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Revenue Reporting** | Feature Not Available | Feature Not Available | 6.9 (44 reviews) | 
| **Corporate Reporting** | 8.6 (925 reviews) ✓ Verified | 6.8 (55 reviews) ✓ Verified | 7.6 (46 reviews) ✓ Verified | 
| **Dashboard** | 9.1 (1141 reviews) ✓ Verified | 7.7 (83 reviews) ✓ Verified | 8.7 (53 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Social Networks Monitoring** | 8.6 (962 reviews) ✓ Verified | 6.6 (52 reviews) ✓ Verified | 6.1 (43 reviews) | 
| **Social Media Management** | 8.6 (948 reviews) ✓ Verified | 6.6 (53 reviews) ✓ Verified | 6.3 (43 reviews) | 
| **Digital Media Monitoring** | 8.5 (881 reviews) | Feature Not Available | 6.3 (44 reviews) | 

#### In-House Management

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Team Workflow** | 8.5 (850 reviews) | Feature Not Available | Feature Not Available | 

#### Generative AI

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **AI Text Generation** | 7.9 (392 reviews) | 6.4 (14 reviews) | Feature Not Available | 

#### Agentic AI - Online Reputation Management

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.8 (33 reviews) | Not enough data | 6.3 (27 reviews) | 
| **Multi-step Planning** | 6.6 (31 reviews) | Not enough data | 6.1 (26 reviews) | 
| **Cross-system Integration** | 6.7 (36 reviews) | Not enough data | 6.6 (25 reviews) | 
| **Adaptive Learning** | 6.8 (32 reviews) | Not enough data | 6.5 (25 reviews) | 
| **Proactive Assistance** | 6.8 (32 reviews) | Not enough data | 7.1 (25 reviews) | 
| **Decision Making** | 7.0 (30 reviews) | Not enough data | 6.9 (25 reviews) | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Trustpilot** | N/A | N/A |
| **Feefo** | N/A | N/A |

#### Platform

| Feature | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Reputation (10):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Experience Management Software](https://www.g2.com/categories/experience-management), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)


**Unique to Feefo (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Reputation | Trustpilot | Feefo | 
|---|---|---|---|
| **Small-Business** | 28.6% | 61.5% | 54.0% | 
| **Mid-Market** | 45.7% | 33.2% | 34.9% | 
| **Enterprise** | 25.8% | 5.3% | 11.1% | 

### By Industry

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.0%

#### Trustpilot

- **Financial Services:** 14.4%
- **Retail:** 7.0%
- **Marketing and Advertising:** 6.6%
- **Computer Software:** 4.5%
- **Consumer Goods:** 4.1%
- **Apparel & Fashion:** 3.7%
- **Information Technology and Services:** 3.3%
- **Internet:** 2.9%
- **Consumer Electronics:** 2.9%
- **E-Learning:** 2.9%
- **Other:** 47.7%

#### Feefo

- **Retail:** 16.7%
- **Leisure, Travel & Tourism:** 15.1%
- **Financial Services:** 6.3%
- **Insurance:** 5.6%
- **Apparel & Fashion:** 4.8%
- **Automotive:** 3.2%
- **Consumer Goods:** 3.2%
- **Marketing and Advertising:** 3.2%
- **Food & Beverages:** 2.4%
- **Hospitality:** 2.4%
- **Other:** 37.3%

---
## Alternatives

### Alternatives to Reputation

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)
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- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)

### Alternatives to Trustpilot

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [ResellerRatings](https://www.g2.com/products/resellerratings/reviews) — 4.4/5 stars (82 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) — 4.1/5 stars (33 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)
- [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) — 4.6/5 stars (5514 reviews)

### Alternatives to Feefo

- [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) — 4.2/5 stars (809 reviews)
- [Reviews.io](https://www.g2.com/products/reviews-io/reviews) — 4.8/5 stars (642 reviews)
- [Yotpo](https://www.g2.com/products/yotpo/reviews) — 4.3/5 stars (265 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4054 reviews)
- [PowerReviews](https://www.g2.com/products/powerreviews/reviews) — 4.4/5 stars (196 reviews)
- [Okendo](https://www.g2.com/products/okendo/reviews) — 4.6/5 stars (358 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) — 4.7/5 stars (235 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1118 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)

---
## Top Discussions

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

### Trustpilot

- Title: [How does Trustpilot work with Google shopping exactly?](https://www.g2.com/discussions/31966-how-does-trustpilot-work-with-google-shopping-exactly) — 4 comments, 1 upvote
  > **Top comment:** "https://ltddeals.in/topicmojo/"
- Title: [how improvements and new integrations can be made in the software](https://www.g2.com/discussions/how-improvements-and-new-integrations-can-be-made-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "The contract is bullshit"
- Title: [Why flagged reviews are deleted?](https://www.g2.com/discussions/why-flagged-reviews-are-deleted) — 1 comment, 1 upvote
  > **Top comment:** "Not just flagged

Hacked reviews by bad (scam operating) companies paying Trustpilot in the accounts of Trustpilot Reviewers.

How is it Trustpilot..."
- Title: [Anyone else found  fake Trustpilot reviews against their website](https://www.g2.com/discussions/anyone-else-found-fake-trustpilot-reviews-against-their-website) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."
- Title: [Is Trustpilot a global or only United States specific product review platform?](https://www.g2.com/discussions/is-trustpilot-a-global-or-only-united-states-specific-product-review-platform) — 1 comment
  > **Top comment:** "They are actually located in Denmark. They are global review service. 

But seriously, stay away from them . Is widely stated that the overcharge, the lock..."

### Feefo

- Title: [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "From sales-boosting insights to confidence-enhancing tools, Feefo helps you grow profits and build trust. We’re more than just a verified reviews platform...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reputation-vs-trustpilot-vs-feefo)