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Compare Reputation and Trustpilot 
Featured Products
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $299.00
Reputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationTrustpilot
Star Rating
(239)3.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in providing a comprehensive view of customer feedback, with features that centralize ratings and reviews from various platforms like Facebook and Google. Users appreciate the real-time review monitoring system that offers analytical reports, ensuring businesses can maintain their reputation effectively.
- Users say that Trustpilot is a valuable resource for understanding businesses, highlighting its strong credibility and visibility. Reviewers note that customer reviews on Trustpilot significantly influence trust and conversion rates, making it a useful tool for potential customers.
- According to verified reviews, Reputation stands out for its user-friendly interface and quick implementation process. Recent users have praised its intuitive onboarding wizard, which simplifies the setup and allows businesses to start managing their reputation swiftly.
- Reviewers mention that Trustpilot offers excellent tools for gathering and integrating feedback into project workflows. The automation features have been described as a game changer, allowing users to streamline processes that were previously labor-intensive, enhancing overall efficiency.
- G2 reviewers highlight that Reputation provides superior support quality, with users rating it highly for responsiveness and helpfulness. This level of support is crucial for businesses that rely on timely assistance to navigate their reputation management strategies.
- Users express that while Trustpilot has its strengths, such as gathering customer insights, it faces challenges in areas like ease of use and setup compared to Reputation. Many users have noted that Trustpilot's interface can be less intuitive, which may hinder new users from fully leveraging its capabilities.
Pricing
Entry-Level Pricing
Reputation
No pricing availableTrustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Reputation
No trial information availableTrustpilot
Free Trial is available
Ratings
Meets Requirements
9.1
1,945
7.5
204
Ease of Use
9.0
1,986
8.0
207
Ease of Setup
8.7
1,104
7.6
115
Ease of Admin
8.9
876
7.8
107
Quality of Support
8.9
1,735
7.0
191
Has the product been a good partner in doing business?
8.9
874
6.8
105
Product Direction (% positive)
8.9
1,920
6.2
200
Features by Category
Social Analytics
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Not enough data
Reports & Dashboards
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Not enough data
Performance
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
Local Search Optimization
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Not enough data
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Not enough data
Social Management
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Not enough data
Agentic AI - Social Media Management
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
5.9
36
|
Verified
8.0
23
6.2
35
|
Verified
7.6
23
5.7
33
|
Verified
8.3
23
6.5
31
|
Verified
6.8
23
Feature Not Available
Agentic AI - Review Management
5.8
18
5.7
10
5.8
19
5.7
10
Moderation
7.3
22
5.8
30
|
Verified
7.3
22
6.0
30
|
Verified
7.4
22
6.0
27
|
Verified
Use Cases
7.3
21
6.4
29
|
Verified
7.4
20
6.2
27
|
Verified
7.5
20
5.7
30
|
Verified
Administration
6.0
20
Feature Not Available
7.6
20
6.4
25
|
Verified
7.9
21
6.5
26
|
Verified
7.8
20
6.3
28
|
Verified
6.0
20
Feature Not Available
Display Options
6.9
19
6.4
29
|
Verified
6.6
19
5.7
28
|
Verified
6.9
18
5.6
27
|
Verified
7.1
19
5.8
28
|
Verified
Generative AI
6.6
18
5.6
16
Monitoring & Listening
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Consumer Intelligence
9.0
1042
|
Verified
7.6
87
|
Verified
8.6
932
6.8
65
8.8
1001
|
Verified
7.0
62
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.6
916
|
Verified
6.7
54
|
Verified
9.1
1121
|
Verified
7.7
82
|
Verified
Media Monitoring
8.6
960
|
Verified
6.6
52
|
Verified
8.6
942
|
Verified
6.6
53
|
Verified
8.5
879
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
8.5
847
Feature Not Available
Generative AI
7.9
393
6.4
14
Agentic AI - Online Reputation Management
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Financial Services
14.5%
Retail
7.0%
Marketing and Advertising
5.7%
Computer Software
4.8%
Consumer Goods
3.9%
Other
64.0%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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