# Reputation vs Totango Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Reputation excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Totango. Users appreciate its ability to centralize customer ratings and reviews from various platforms, which helps maintain a strong business reputation.
- **Users say** that Reputation's real-time review monitoring system is a standout feature, providing timely alerts for new customer reviews. This functionality allows businesses to respond quickly, enhancing customer engagement and satisfaction.
- **Reviewers mention** that Totango shines in its seamless integration with Salesforce, making it incredibly convenient for users who rely on both platforms. This integration ensures that updates in Salesforce are automatically reflected in Totango, streamlining workflow.
- **According to verified reviews** , Totango is praised for its user-friendly dashboards that simplify tracking customer health and engagement. Users find it beneficial for managing renewals and customer success activities without the hassle of juggling multiple tools.
- **G2 reviewers highlight** that Reputation offers a robust solution for tracking customer feedback, ensuring that businesses can maintain their reputation effectively. Users appreciate the analytical reports that help identify trends and insights from customer reviews.
- **Users express** that while Totango is easy to use, it faces challenges in areas like setup and administrative tasks compared to Reputation. Reviewers note that Totango's setup process could be more intuitive, which may impact the initial user experience.



| | Reputation | Totango | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,469 | 1,150 | 
| **Largest Market Segment** | Mid-Market (45.7% of reviews) | Mid-Market (57.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Reputation

Pros:
- Ease of Use (222 reviews)
- Review Management (163 reviews)

Cons:
- Improvement Needed (54 reviews)
- Review Management (46 reviews)

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

---
## Ratings Comparison
| Rating | Reputation | Totango | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1988 reviews) | 8.3 (970 reviews) | 
  | **Ease of Use** | 9.0 (2030 reviews) | 8.2 (984 reviews) | 
  | **Ease of Setup** | 8.6 (1141 reviews) | 7.4 (494 reviews) | 
  | **Ease of Admin** | 8.9 (876 reviews) | 7.8 (362 reviews) | 
  | **Quality of Support** | 8.9 (1771 reviews) | 8.4 (816 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (874 reviews) | 8.6 (361 reviews) | 
  | **Product Direction (% positive)** | 8.9 (1952 reviews) | 8.7 (946 reviews) | 

---
## Pricing

### Reputation

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | 7.9/10 | 822 |

#### Customer Information

| Feature | Reputation | Totango | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.2 (775 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.4 (753 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (748 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 7.7 (639 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.5 (759 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 8.0 (697 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 7.3 (569 reviews) ✓ Verified | 

#### Predictions

| Feature | Reputation | Totango | 
|---|---|---|
| **Churn Risk** | Not enough data | 7.8 (667 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.1 (634 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 7.9 (674 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 6.6 (495 reviews) ✓ Verified | 

#### Platform

| Feature | Reputation | Totango | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.0 (756 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 7.7 (692 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 7.9 (690 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.0 (701 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 7.9 (726 reviews) ✓ Verified | 
| **Customization** | Not enough data | 7.9 (717 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.3 (710 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.5 (632 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.2 (742 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (710 reviews) ✓ Verified | 

#### Generative AI

| Feature | Reputation | Totango | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (53 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (51 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (52 reviews) | 

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.5/10 | 312 |
| **Totango** | N/A | N/A |

#### Social Analytics

| Feature | Reputation | Totango | 
|---|---|---|
| **Competitor Analysis** | 8.3 (235 reviews) | Not enough data | 
| **Follower Analysis** | 8.5 (238 reviews) | Not enough data | 
| **Post Performance** | 8.7 (244 reviews) | Not enough data | 
| **Paid Campaign Tracking** | 8.4 (203 reviews) | Not enough data | 
| **Attribution** | 8.4 (209 reviews) | Not enough data | 
| **Hashtag Analytics** | 8.1 (169 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (188 reviews) | Not enough data | 

#### Reports & Dashboards

| Feature | Reputation | Totango | 
|---|---|---|
| **Report Customizability** | 8.7 (251 reviews) | Not enough data | 
| **Report Exporting** | 8.8 (248 reviews) | Not enough data | 
| **Scalability** | 8.7 (233 reviews) | Not enough data | 
| **White Label** | 8.2 (158 reviews) | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | 6.8/10 | 63 |

#### User Analysis

| Feature | Reputation | Totango | 
|---|---|---|
| **Survey Implementation** | Not enough data | 7.1 (50 reviews) | 
| **Data Analysis** | Not enough data | 7.0 (55 reviews) | 

#### User Support

| Feature | Reputation | Totango | 
|---|---|---|
| **User Segmentation** | Not enough data | 7.9 (55 reviews) | 
| **Multi-Language Support** | Not enough data | 6.9 (39 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Feature Not Available | 

#### Walkthrough Type

| Feature | Reputation | Totango | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | 6.6 (41 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Reputation | Totango | 
|---|---|---|
| **Integration** | Not enough data | 7.1 (7 reviews) | 
| **Communications** | Not enough data | 6.4 (7 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Reputation | Totango | 
|---|---|---|
| **Analytics** | Not enough data | 6.2 (7 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Reputation | Totango | 
|---|---|---|
| **Customer self-service** | Not enough data | 7.1 (7 reviews) | 
| **In-app guidance** | Not enough data | 5.8 (8 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Reputation | Totango | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | 7.6/10 | 224 |

#### Data Sourcing

| Feature | Reputation | Totango | 
|---|---|---|
| **Data Enrichment** | Not enough data | 8.1 (178 reviews) ✓ Verified | 
| **Expandability** | Not enough data | 8.1 (178 reviews) ✓ Verified | 
| **Content Marketing** | Not enough data | 7.1 (110 reviews) | 
| **Multiple Devices** | Not enough data | 7.6 (113 reviews) | 

#### Intelligence

| Feature | Reputation | Totango | 
|---|---|---|
| **Marketing Metrics** | Not enough data | Feature Not Available | 
| **Predictive Modeling** | Not enough data | 7.2 (157 reviews) ✓ Verified | 
| **Recommendation Engine** | Not enough data | Feature Not Available | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.3/10 | 416 |
| **Totango** | N/A | N/A |

#### Listing Management

| Feature | Reputation | Totango | 
|---|---|---|
| **Network Directory** | 8.2 (298 reviews) ✓ Verified | Not enough data | 
| **Data Aggregators** | 8.3 (302 reviews) ✓ Verified | Not enough data | 
| **Duplicate Monitoring** | 8.0 (302 reviews) | Not enough data | 
| **Optimization** | 8.1 (320 reviews) ✓ Verified | Not enough data | 

#### Performance

| Feature | Reputation | Totango | 
|---|---|---|
| **Real-Time Updates** | 8.4 (346 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.7 (369 reviews) ✓ Verified | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | 7.7/10 | 92 |

#### Sales Team

| Feature | Reputation | Totango | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.4 (68 reviews) | 
| **Training Mode** | Not enough data | Feature Not Available | 
| **Playbooks** | Not enough data | 7.6 (74 reviews) | 

#### Intelligence

| Feature | Reputation | Totango | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.3 (72 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (66 reviews) | 
| **Smart Content** | Not enough data | 6.8 (62 reviews) | 

#### Mapping

| Feature | Reputation | Totango | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | Feature Not Available | 
| **Stakeholder Roles** | Not enough data | Feature Not Available | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (7 reviews) | 
| **Decision Making** | Not enough data | 7.9 (8 reviews) | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 9.0/10 | 200 |
| **Totango** | N/A | N/A |

#### Local Search Optimization

| Feature | Reputation | Totango | 
|---|---|---|
| **Rank Tracking** | 8.9 (146 reviews) | Not enough data | 
| **Online Listings** | 8.8 (161 reviews) ✓ Verified | Not enough data | 
| **Google My Business** | 9.1 (176 reviews) | Not enough data | 
| **Reputation Management** | 9.3 (186 reviews) ✓ Verified | Not enough data | 
| **Social Media** | 8.7 (156 reviews) ✓ Verified | Not enough data | 
| **Dashboards and Reporting** | 9.1 (182 reviews) ✓ Verified | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | 7.7/10 | 192 |

#### Platform Basics

| Feature | Reputation | Totango | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (143 reviews) | 
| **Exporting** | Not enough data | 7.7 (146 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.2 (139 reviews) | 
| **Multiple Personas** | Not enough data | Feature Not Available | 
| **Data Analytics ** | Not enough data | 7.6 (132 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (18 reviews) | 

### Competitive Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.6/10 | 283 |
| **Totango** | N/A | N/A |

#### Platform Basics

| Feature | Reputation | Totango | 
|---|---|---|
| **Centralized Platform** | 9.2 (238 reviews) | Not enough data | 
| **Web Tracking** | 8.8 (226 reviews) | Not enough data | 

#### Agentic AI - Competitive Intelligence

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | Not enough data | 

#### Platform Data

| Feature | Reputation | Totango | 
|---|---|---|
| **Product Details** | 8.8 (226 reviews) | Not enough data | 
| **Customer Feedback & Reviews** | 9.4 (269 reviews) | Not enough data | 
| **Channel Acquisition** | 8.4 (195 reviews) | Not enough data | 

#### Platform Content 

| Feature | Reputation | Totango | 
|---|---|---|
| **Battlecards** | Feature Not Available | Not enough data | 

#### Platform Reporting

| Feature | Reputation | Totango | 
|---|---|---|
| **Customizable Dashboard** | 9.0 (239 reviews) | Not enough data | 
| **Benchmark Reporting** | 9.1 (236 reviews) | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.7/10 | 513 |
| **Totango** | N/A | N/A |

#### Content & Collaboration

| Feature | Reputation | Totango | 
|---|---|---|
| **Content Calendar** | 8.8 (391 reviews) | Not enough data | 
| **Content Library** | 8.4 (367 reviews) | Not enough data | 
| **Shared Inbox** | 8.4 (322 reviews) | Not enough data | 
| **Approval Workflows** | 8.4 (324 reviews) | Not enough data | 
| **Users and Permissions** | 8.7 (370 reviews) | Not enough data | 
| **Content Creation** | 8.3 (313 reviews) | Not enough data | 

#### Social Management

| Feature | Reputation | Totango | 
|---|---|---|
| **Social Analytics** | 8.6 (422 reviews) | Not enough data | 
| **Social Publishing** | 8.7 (433 reviews) | Not enough data | 
| **Campaign Optimization** | 8.5 (379 reviews) | Not enough data | 
| **Social Engagement** | 8.7 (424 reviews) | Not enough data | 
| **Social Ads** | 8.3 (346 reviews) | Not enough data | 
| **Campaign Planning** | 8.3 (299 reviews) | Not enough data | 
| **Hashtag Capabilites** | 8.2 (184 reviews) | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 6.6 (17 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 6.3 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 6.2 (17 reviews) | Not enough data | 
| **Decision Making** | 7.0 (17 reviews) | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | 8.1/10 | 270 |

#### Platform Basics

| Feature | Reputation | Totango | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | 8.4 (228 reviews) ✓ Verified | 
| **Journey Optimization** | Not enough data | 8.2 (227 reviews) ✓ Verified | 

#### Platform Data

| Feature | Reputation | Totango | 
|---|---|---|
| **Journey Reporting** | Not enough data | 8.0 (221 reviews) ✓ Verified | 
| **Trends Reporting** | Not enough data | 7.9 (222 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (242 reviews) ✓ Verified | 
| **Advanced Data Filtering** | Not enough data | 8.2 (227 reviews) ✓ Verified | 

#### Platform Additional Functionality

| Feature | Reputation | Totango | 
|---|---|---|
| **Journey Mapping** | Not enough data | 8.2 (219 reviews) ✓ Verified | 
| **Integrations** | Not enough data | 7.9 (227 reviews) ✓ Verified | 
| **Automated Alerts** | Not enough data | 8.1 (199 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (15 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (15 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.4/10 | 723 |
| **Totango** | 7.8/10 | 126 |

#### Analytics

| Feature | Reputation | Totango | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (572 reviews) | 8.1 (101 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (598 reviews) | 8.2 (95 reviews) | 
| **Customer Effort Score (CES)** | 8.8 (552 reviews) | Feature Not Available | 
| **Gamification** | 8.2 (486 reviews) | Feature Not Available | 

#### Customization

| Feature | Reputation | Totango | 
|---|---|---|
| **Stakeholder Management** | 8.4 (479 reviews) | 8.0 (90 reviews) | 
| **Multilanguage Support** | 8.2 (462 reviews) | Feature Not Available | 
| **Multiple Branding Support** | 8.6 (491 reviews) | 7.6 (76 reviews) | 
| **Vertical-specific Solutions** | 8.4 (472 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Reputation | Totango | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.4 (51 reviews) | 
| **AI Text Summarization** | Feature Not Available | 6.4 (52 reviews) | 

#### Agentic AI - Experience Management

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | 8.1 (8 reviews) | 
| **Cross-system Integration** | 8.1 (8 reviews) | 8.5 (8 reviews) | 
| **Natural Language Interaction** | 8.1 (8 reviews) | 8.5 (8 reviews) | 
| **Proactive Assistance** | 8.1 (8 reviews) | 8.5 (8 reviews) | 

### Review Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.0/10 | 46 |
| **Totango** | N/A | N/A |

#### Collection

| Feature | Reputation | Totango | 
|---|---|---|
| **Authentification** | 7.0 (24 reviews) | Not enough data | 
| **Review Forms** | 7.9 (28 reviews) | Not enough data | 
| **Personalization** | 7.7 (25 reviews) | Not enough data | 
| **Engagement** | 8.3 (25 reviews) | Not enough data | 
| **Community Q&A** | 6.7 (24 reviews) | Not enough data | 

#### Agentic AI - Review Management

| Feature | Reputation | Totango | 
|---|---|---|
| **Adaptive Learning** | 5.5 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.5 (20 reviews) | Not enough data | 

#### Moderation

| Feature | Reputation | Totango | 
|---|---|---|
| **Reviewer Validation** | 7.4 (25 reviews) | Not enough data | 
| **Response Types** | 7.5 (25 reviews) | Not enough data | 
| **Legal Agreements** | 7.3 (23 reviews) | Not enough data | 

#### Use Cases

| Feature | Reputation | Totango | 
|---|---|---|
| **E-commerce** | 7.0 (22 reviews) | Not enough data | 
| **Retail** | 7.3 (21 reviews) | Not enough data | 
| **Customer Service** | 7.4 (23 reviews) | Not enough data | 

#### Administration

| Feature | Reputation | Totango | 
|---|---|---|
| **Incentives** | 5.9 (21 reviews) | Not enough data | 
| **Syndication** | 7.8 (22 reviews) | Not enough data | 
| **Insights** | 8.4 (28 reviews) | Not enough data | 
| **Content** | 7.5 (22 reviews) | Not enough data | 
| **Sampling** | 6.1 (21 reviews) | Not enough data | 

#### Display Options

| Feature | Reputation | Totango | 
|---|---|---|
| **Badges** | 6.7 (20 reviews) | Not enough data | 
| **Widgets** | 6.3 (20 reviews) | Not enough data | 
| **Integration & APIs** | 6.4 (24 reviews) | Not enough data | 
| **Marketing** | 7.2 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Reputation | Totango | 
|---|---|---|
| **AI Text Generation** | 6.6 (19 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | 8.1/10 | 243 |

#### Onboarding Setup

| Feature | Reputation | Totango | 
|---|---|---|
| **Workflows** | Not enough data | 8.2 (221 reviews) | 
| **Templates** | Not enough data | 7.9 (212 reviews) | 
| **Checklists** | Not enough data | 8.0 (202 reviews) | 

#### Project Tracking

| Feature | Reputation | Totango | 
|---|---|---|
| **Monitoring** | Not enough data | 8.2 (199 reviews) | 
| **Resources** | Not enough data | Feature Not Available | 
| **Content** | Not enough data | 8.0 (195 reviews) | 
| **Tasks** | Not enough data | 8.4 (212 reviews) | 
| **Optimization** | Not enough data | 8.0 (193 reviews) | 

#### Customer Engagement

| Feature | Reputation | Totango | 
|---|---|---|
| **Portal** | Not enough data | 7.9 (188 reviews) | 
| **Engagement** | Not enough data | 8.0 (204 reviews) | 
| **Branding** | Not enough data | 7.7 (199 reviews) | 
| **Visibility** | Not enough data | 8.3 (198 reviews) | 
| **Collaboration** | Not enough data | Feature Not Available | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.8/10 | 318 |
| **Totango** | N/A | N/A |

#### Monitoring & Listening

| Feature | Reputation | Totango | 
|---|---|---|
| **Social Measurement** | 8.9 (242 reviews) | Not enough data | 
| **Influencer Identification** | 8.5 (189 reviews) | Not enough data | 
| **Brand Monitoring** | 8.7 (174 reviews) | Not enough data | 
| **Keyword Tracking** | 8.7 (150 reviews) | Not enough data | 
| **Trend Analysis** | 8.7 (162 reviews) | Not enough data | 
| **Competitor Analysis** | 8.5 (154 reviews) | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Reputation | Totango | 
|---|---|---|
| **Sentiment Analysis** | 8.8 (240 reviews) | Not enough data | 
| **Social Reporting** | 9.0 (247 reviews) | Not enough data | 
| **Alerts and Notifications** | 9.0 (183 reviews) | Not enough data | 
| **Advanced Data Filtering** | 8.7 (154 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 8.7/10 | 504 |
| **Totango** | N/A | N/A |

#### Generative AI

| Feature | Reputation | Totango | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | Reputation | Totango | 
|---|---|---|
| **Mentions** | 8.7 (360 reviews) | Not enough data | 
| **Tickets** | 8.4 (342 reviews) | Not enough data | 
| **Macros** | 8.4 (316 reviews) | Not enough data | 

#### Channels

| Feature | Reputation | Totango | 
|---|---|---|
| **Email** | 9.0 (371 reviews) | Not enough data | 
| **Social** | 9.1 (406 reviews) | Not enough data | 
| **Live Chat** | 8.4 (312 reviews) | Not enough data | 
| **Phone** | 8.5 (325 reviews) | Not enough data | 
| **Text** | 8.7 (335 reviews) | Not enough data | 

#### Insight

| Feature | Reputation | Totango | 
|---|---|---|
| **Surveys** | 9.2 (406 reviews) | Not enough data | 
| **Reporting** | 9.1 (428 reviews) | Not enough data | 
| **Visitor Activity** | Feature Not Available | Not enough data | 
| **Help Desk** | 8.6 (348 reviews) | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | 7.9/10 | 1261 |
| **Totango** | N/A | N/A |

#### Consumer Intelligence

| Feature | Reputation | Totango | 
|---|---|---|
| **Customer Feedback** | 9.0 (1060 reviews) ✓ Verified | Not enough data | 
| **Competitive Intelligence** | 8.6 (937 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (1009 reviews) ✓ Verified | Not enough data | 

#### Reporting

| Feature | Reputation | Totango | 
|---|---|---|
| **Revenue Reporting** | Feature Not Available | Not enough data | 
| **Corporate Reporting** | 8.6 (925 reviews) ✓ Verified | Not enough data | 
| **Dashboard** | 9.1 (1141 reviews) ✓ Verified | Not enough data | 

#### Media Monitoring

| Feature | Reputation | Totango | 
|---|---|---|
| **Social Networks Monitoring** | 8.6 (962 reviews) ✓ Verified | Not enough data | 
| **Social Media Management** | 8.6 (948 reviews) ✓ Verified | Not enough data | 
| **Digital Media Monitoring** | 8.5 (881 reviews) | Not enough data | 

#### In-House Management

| Feature | Reputation | Totango | 
|---|---|---|
| **Employee Performance** | Feature Not Available | Not enough data | 
| **Team Workflow** | 8.5 (850 reviews) | Not enough data | 

#### Generative AI

| Feature | Reputation | Totango | 
|---|---|---|
| **AI Text Generation** | 7.9 (392 reviews) | Not enough data | 

#### Agentic AI - Online Reputation Management

| Feature | Reputation | Totango | 
|---|---|---|
| **Autonomous Task Execution** | 6.8 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 6.6 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (36 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (32 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (32 reviews) | Not enough data | 
| **Decision Making** | 7.0 (30 reviews) | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Reputation** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Platform

| Feature | Reputation | Totango | 
|---|---|---|
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Reputation (11):** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Competitive Intelligence Tools](https://www.g2.com/categories/competitive-intelligence), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools), [Review Management Software](https://www.g2.com/categories/review-management-software)

**Unique to Totango (8):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | Reputation | Totango | 
|---|---|---|
| **Small-Business** | 28.6% | 22.3% | 
| **Mid-Market** | 45.7% | 57.0% | 
| **Enterprise** | 25.8% | 20.7% | 

### By Industry

#### Reputation

- **Automotive:** 27.6%
- **Real Estate:** 27.5%
- **Hospital & Health Care:** 11.6%
- **Marketing and Advertising:** 3.6%
- **Hospitality:** 3.4%
- **Commercial Real Estate:** 2.9%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.5%
- **Consumer Services:** 2.5%
- **Construction:** 1.7%
- **Other:** 14.0%

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

---
## Alternatives

### Alternatives to Reputation

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4039 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3382 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6417 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1120 reviews)
- [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7167 reviews)
- [Alchemer Reputation Management](https://www.g2.com/products/alchemer-reputation-management/reviews) — 4.5/5 stars (120 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (505 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews)

### Alternatives to Totango

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1698 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1768 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)

---
## Top Discussions

### Reputation

- Title: [Can you use Facebook Live from the Reputation app?](https://www.g2.com/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) — 3 comments, 2 upvotes
  > **Top comment:** "Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry."
- Title: [Can customers recieve email request?  Is Reputation only text capable?](https://www.g2.com/discussions/can-customers-recieve-email-request-is-reputation-only-text-capable) — 2 comments, 1 upvote
  > **Top comment:** "All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity..."
- Title: [What is the biggest negative of the platform?](https://www.g2.com/discussions/what-is-the-biggest-negative-of-the-platform) — 2 comments
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?](https://www.g2.com/discussions/40490-can-we-possibly-work-with-sites-like-indeed-com-or-glassdoor-com-to-set-up-profiles-correctly) — 2 comments, 2 upvotes
  > **Top comment:** "Hello everyone stop losing your hard earn money to fake brokers, if you are interested in trading binary option/forex/Bitcoin mining, Recovery of lost funds..."
- Title: [How much does reputation com cost?](https://www.g2.com/discussions/how-much-does-reputation-com-cost) — 1 comment
  > **Top comment:** "Not sure about this..."

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reputation-vs-totango)