Introducing G2.ai, the future of software buying.Try now
Compare Reputation and Synup 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
rater8
Visit Website
At a Glance
Market Segments
Mid-Market (45.0% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Reputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSynup
Star Rating
(318)4.5 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SynupSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Reputation and Synup offer strong reputation management features, Reputation excels with a score of 9.3, as reviewers mention its comprehensive tools for monitoring and responding to customer feedback effectively.
- Reviewers mention that Synup shines in social media management, scoring 9.9 in features like Social Engagement and Social Publishing, with users on G2 highlighting its intuitive interface and robust scheduling capabilities.
- G2 users note that Synup outperforms Reputation in analytics and reporting, achieving a perfect score of 10.0 in areas like Campaign Optimization and Report Customizability, which reviewers say allows for tailored insights that drive better marketing decisions.
- Users say that Reputation has a slight edge in ease of use with a score of 9.0 compared to Synup's 8.9, with reviewers mentioning that its user-friendly dashboard simplifies navigation for new users.
- Reviewers mention that Synup's customer support is rated higher at 9.2, with users on G2 praising the responsiveness and helpfulness of the support team, which contrasts with Reputation's score of 8.9.
- Users report that Synup's capabilities in autonomous task execution and multi-step planning are significantly stronger, scoring 10.0 in these areas, while Reputation lags behind with scores around 6.0, indicating a more manual approach that some users find limiting.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSynup
No pricing availableFree Trial
Reputation
No trial information availableSynup
No trial information availableRatings
Meets Requirements
9.1
1,944
9.0
255
Ease of Use
9.0
1,985
8.9
259
Ease of Setup
8.7
1,103
8.9
188
Ease of Admin
8.9
876
8.8
147
Quality of Support
8.9
1,734
9.2
252
Has the product been a good partner in doing business?
8.9
874
8.9
148
Product Direction (% positive)
8.9
1,919
9.2
247
Features by Category
Social Analytics
8.3
235
10.0(won by 1.7)
31
8.5
239
10.0(won by 1.5)
31
8.7
246
10.0(won by 1.3)
31
8.4
204
10.0(won by 1.6)
30
8.4
209
10.0(won by 1.6)
30
8.1
170
10.0(won by 1.9)
31
8.3
188
9.8(won by 1.5)
32
Reports & Dashboards
8.7
250
9.9(won by 1.2)
31
8.8
247
9.9(won by 1.1)
32
8.7
232
10.0(won by 1.3)
31
8.2
158
10.0(won by 1.8)
30
Agentic AI - Social Media Analytics
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Business Tools
Not enough data
9.6
53
Not enough data
9.8
50
Not enough data
9.8
48
Not enough data
9.8
54
Not enough data
9.8
54
Customer Tools
Not enough data
9.9
57
Not enough data
9.9
53
Not enough data
9.8
54
Not enough data
9.8
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
298
|
Verified
8.9
141
|
Verified
8.3
302
|
Verified
9.0
134
|
Verified
8.0
302
8.9
144
|
Verified
8.1
320
|
Verified
9.0
149
|
Verified
Performance
8.4
345
|
Verified
9.0
152
|
Verified
8.7
369
|
Verified
8.9
154
|
Verified
Local Search Optimization
8.9
146
9.0
104
|
Verified
8.8
161
|
Verified
9.4
116
|
Verified
9.1
176
9.1
117
|
Verified
9.3
186
|
Verified
9.1
115
|
Verified
8.7
156
|
Verified
8.9
105
|
Verified
9.1
182
|
Verified
9.0
119
|
Verified
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
9.9
61
8.4
366
9.9
59
8.4
321
9.9
59
8.4
323
9.9
59
8.7
369
9.9
59
8.3
312
9.9
59
Social Management
8.6
420
9.9
63
8.7
428
9.9
62
8.5
376
9.9
60
8.7
420
9.9
61
8.3
346
9.8
61
8.3
297
9.9
61
8.2
181
9.8
32
Agentic AI - Social Media Management
6.0
15
10.0
5
6.4
16
10.0
5
6.1
16
10.0
5
6.7
16
10.0
5
6.1
16
10.0
5
6.6
16
10.0
5
6.8
16
10.0
5
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Monitoring & Listening
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Not enough data
Visual UGC
Not enough data
9.8
41
Not enough data
9.7
42
Not enough data
9.7
42
Not enough data
9.8
41
Integrations
Not enough data
9.6
40
Not enough data
9.7
43
Not enough data
10.0
42
Not enough data
9.7
41
Support
Not enough data
9.8
42
Not enough data
9.8
42
Performance
Not enough data
9.8
40
Not enough data
9.5
43
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.0
1041
|
Verified
8.9
127
|
Verified
8.6
931
8.8
108
8.8
1000
|
Verified
8.8
110
|
Verified
Reporting
Feature Not Available
8.6
97
8.6
915
|
Verified
8.8
104
|
Verified
9.1
1120
|
Verified
8.9
129
|
Verified
Media Monitoring
8.6
959
|
Verified
8.7
113
|
Verified
8.6
941
|
Verified
8.6
114
|
Verified
8.5
878
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
8.5
846
8.8
100
Generative AI
7.9
392
9.1
55
Agentic AI - Online Reputation Management
6.6
31
9.4
8
6.5
30
9.6
8
6.6
31
9.8
8
6.7
31
9.2
8
6.7
31
9.6
8
6.9
29
9.8
8
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Synup are categorized as Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Suites, and Social Media Management
Unique Categories
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Marketing and Advertising
38.9%
Financial Services
5.5%
Retail
4.8%
Information Technology and Services
3.2%
Health, Wellness and Fitness
3.2%
Other
44.4%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
Is this better than BirdEye as far as features go
2 Comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 Comments
JC
BothRead more
Synup has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
