Compare Reputation and Synup 
Featured Products
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Small-Business (75.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Reputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSynup
Star Rating
(316)4.5 out of 5
Market Segments
Small-Business (75.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SynupReputation vs Synup
When assessing the two solutions, reviewers found Reputation easier to use and administer. However, Synup is easier to set up. Reviewers agreed that both vendors make it equally easy to do business overall.
- Reviewers felt that Reputation meets the needs of their business better than Synup.
- When comparing quality of ongoing product support, reviewers felt that Synup is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Synup over Reputation.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSynup
No pricing availableFree Trial
Reputation
No trial information availableSynup
No trial information availableRatings
Meets Requirements
9.1
1,944
9.0
253
Ease of Use
9.0
1,985
8.9
257
Ease of Setup
8.7
1,103
8.9
186
Ease of Admin
8.9
876
8.8
147
Quality of Support
8.9
1,734
9.2
250
Has the product been a good partner in doing business?
8.9
874
8.9
148
Product Direction (% positive)
8.9
1,919
9.2
245
Features by Category
Social Analytics
8.3
235
10.0(won by 1.7)
31
8.5
239
10.0(won by 1.5)
31
8.7
246
10.0(won by 1.3)
31
8.4
204
10.0(won by 1.6)
30
8.4
209
10.0(won by 1.6)
30
8.1
170
10.0(won by 1.9)
31
8.3
188
9.8(won by 1.5)
32
Reports & Dashboards
8.7
250
9.9(won by 1.2)
31
8.8
247
9.9(won by 1.1)
32
8.7
232
10.0(won by 1.3)
31
8.2
158
10.0(won by 1.8)
30
Agentic AI - Social Media Analytics
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Not enough data
10.0(won by default)
5
Business Tools
Not enough data
9.6
53
Not enough data
9.8
50
Not enough data
9.8
48
Not enough data
9.8
54
Not enough data
9.8
54
Customer Tools
Not enough data
9.9
57
Not enough data
9.9
53
Not enough data
9.8
54
Not enough data
9.8
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
298
|
Verified
8.9
141
|
Verified
8.3
302
|
Verified
9.0
134
|
Verified
8.0
302
8.9
144
|
Verified
8.1
320
|
Verified
9.0
149
|
Verified
Performance
8.4
345
|
Verified
9.0
152
|
Verified
8.7
369
|
Verified
8.9
154
|
Verified
Local Search Optimization
8.9
146
9.0
104
|
Verified
8.8
161
|
Verified
9.4
116
|
Verified
9.1
176
9.1
117
|
Verified
9.3
186
|
Verified
9.1
115
|
Verified
8.7
156
|
Verified
8.9
105
|
Verified
9.1
182
|
Verified
9.0
119
|
Verified
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
9.9
61
8.4
366
9.9
59
8.4
321
9.9
59
8.4
323
9.9
59
8.7
369
9.9
59
8.3
312
9.9
59
Social Management
8.6
420
9.9
63
8.7
428
9.9
62
8.5
376
9.9
60
8.7
420
9.9
61
8.3
346
9.8
61
8.3
297
9.9
61
8.2
181
9.8
32
Agentic AI - Social Media Management
6.0
15
10.0
5
6.4
16
10.0
5
6.1
16
10.0
5
6.7
16
10.0
5
6.1
16
10.0
5
6.6
16
10.0
5
6.8
16
10.0
5
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Monitoring & Listening
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Not enough data
Visual UGC
Not enough data
9.8
41
Not enough data
9.7
42
Not enough data
9.7
42
Not enough data
9.8
41
Integrations
Not enough data
9.6
40
Not enough data
9.7
43
Not enough data
10.0
42
Not enough data
9.7
41
Support
Not enough data
9.8
42
Not enough data
9.8
42
Performance
Not enough data
9.8
40
Not enough data
9.5
43
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.0
1041
|
Verified
8.9
126
|
Verified
8.6
932
8.8
108
8.8
1000
|
Verified
8.8
110
|
Verified
Reporting
Feature Not Available
8.6
97
8.6
916
|
Verified
8.8
104
|
Verified
9.1
1121
|
Verified
8.9
128
|
Verified
Media Monitoring
8.6
959
|
Verified
8.7
113
|
Verified
8.6
942
|
Verified
8.6
114
|
Verified
8.5
879
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
8.5
847
8.8
100
Generative AI
7.9
393
9.1
55
Agentic AI - Online Reputation Management
6.7
32
9.4
8
6.6
31
9.6
8
6.7
32
9.8
8
6.8
32
9.2
8
6.8
32
9.6
8
7.0
30
9.8
8
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Synup are categorized as Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Suites, and Social Media Management
Unique Categories
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Listening Tools, and Review Management
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Marketing and Advertising
38.8%
Financial Services
5.2%
Retail
4.9%
Health, Wellness and Fitness
3.2%
Information Technology and Services
3.2%
Other
44.7%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
Is this better than BirdEye as far as features go
2 Comments
AR
Jay,
I may be biased here since I'm the founder of Synup.
While Birdeye has their strengths, I believe that we shine in other aspects including our...Read more
How do you user Synup most? With Dashboard access or as a One-Time submission service?
2 Comments
JC
BothRead more
Synup has no more discussions with answers
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