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Compare Reputation and Synthesio 
Featured Products
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Enterprise (47.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Reputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSynthesio
Star Rating
(151)4.3 out of 5
Market Segments
Enterprise (47.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SynthesioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in user satisfaction, reflected in its higher overall G2 Score compared to Synthesio. Users appreciate its robust review monitoring system, which centralizes ratings from various platforms like Facebook and Google, ensuring businesses maintain a strong reputation.
- Users say that Synthesio offers a unique advantage with its user-friendly features, making it accessible for both experienced and novice users. The tool's embedded topic modeling and customizable dashboards are highlighted as particularly beneficial for tailoring insights to specific business needs.
- Reviewers mention that Reputation's real-time alerts for new customer reviews provide timely feedback, which is crucial for businesses looking to respond quickly to customer sentiments. This feature is a standout for users who prioritize maintaining an active engagement with their audience.
- According to verified reviews, Synthesio shines in its strong account management and consultative approach, allowing clients to shape the tool to their specific requirements. This flexibility is often praised by users who value a tailored experience in social listening.
- G2 reviewers highlight that while Reputation has a slightly lower score in ease of use compared to Synthesio, it still offers a straightforward application for managing social media accounts. Users appreciate its simplicity, which allows for efficient posting across multiple platforms.
- Users report that Synthesio's advanced functionalities, such as the Social Reputation Score and the ability to export data in various formats, provide a sophisticated layer of analysis that some users find lacking in Reputation. This makes Synthesio a compelling choice for those needing deeper insights into social media performance.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSynthesio
No pricing availableFree Trial
Reputation
No trial information availableSynthesio
No trial information availableRatings
Meets Requirements
9.1
1,945
8.6
123
Ease of Use
9.0
1,986
8.6
123
Ease of Setup
8.7
1,104
8.1
59
Ease of Admin
8.9
876
8.6
61
Quality of Support
8.9
1,735
9.3
121
Has the product been a good partner in doing business?
8.9
874
9.4
60
Product Direction (% positive)
8.9
1,920
8.7
118
Features by Category
Social Analytics
8.3
235
8.6(won by 0.3)
55
8.5(won by 0.1)
239
8.4
50
8.7(won by 0.3)
246
8.4
54
8.4(won by default)
204
Feature Not Available
8.4(won by default)
209
Feature Not Available
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Not enough data
Reports & Dashboards
8.7(won by 0.3)
250
8.4
60
8.8(won by 0.3)
247
8.5
61
8.7
232
9.0(won by 0.3)
44
8.2(won by default)
158
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Not enough data
Performance
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
Local Search Optimization
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Not enough data
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Not enough data
Social Management
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Not enough data
Agentic AI - Social Media Management
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Monitoring & Listening
8.9
242
8.5
89
8.5
189
8.1
86
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
7.7
91
9.0
247
8.1
91
9.0
183
Not enough data
8.7
154
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Consumer Intelligence
9.0
1042
|
Verified
Not enough data
8.6
932
Not enough data
8.8
1001
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.6
916
|
Verified
Not enough data
9.1
1121
|
Verified
Not enough data
Media Monitoring
8.6
960
|
Verified
Not enough data
8.6
942
|
Verified
Not enough data
8.5
879
Not enough data
In-House Management
Feature Not Available
Not enough data
8.5
847
Not enough data
Generative AI
7.9
393
Not enough data
Agentic AI - Online Reputation Management
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Synthesio are categorized as Social Media Analytics and Social Media Listening Tools
Unique Categories
Synthesio has no unique categories
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Synthesio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Marketing and Advertising
23.6%
Public Relations and Communications
7.9%
Information Technology and Services
7.1%
Oil & Energy
5.0%
Internet
5.0%
Other
51.4%
Alternatives
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
Synthesio has no discussions with answers
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