Compare Reputation and Sprinklr Social 
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Enterprise (48.7% of reviews)
Entry-Level Pricing
No pricing available
$2,800.00 1 User Per Year
Reputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSprinklr Social
Star Rating
(1,202)4.1 out of 5
Market Segments
Enterprise (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$2,800.00 1 User Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprinklr Social excels in its customizable reporting and dashboards, with users appreciating features like the listening module for tracking brand sentiment and mentions. This flexibility allows users to tailor insights to their specific needs, enhancing their overall experience.
- Users say that Reputation stands out for its real-time review monitoring capabilities, which help businesses maintain their reputation by providing timely alerts for new customer reviews. This feature is particularly beneficial for companies looking to respond quickly to customer feedback.
- According to verified reviews, Sprinklr Social is praised for its user-friendly interface, making it accessible even for those new to social media management. One user noted their confidence in navigating the platform independently, highlighting its ease of use.
- Reviewers mention that Reputation's strength lies in its ability to centralize customer ratings from various platforms, such as Facebook and Google. This comprehensive approach allows businesses to have a holistic view of their online reputation, which is crucial for informed decision-making.
- G2 reviewers highlight that while Sprinklr Social offers robust features for social media management, it sometimes faces challenges in matching specific workflow needs, with some users reporting configuration difficulties. This can impact the overall user experience for teams with unique requirements.
- Users report that Reputation's reporting section is particularly effective in helping identify key metrics, which is essential for businesses aiming to track their performance over time. This focus on analytics is a significant advantage for users looking to leverage data for strategic improvements.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSprinklr Social
Essentials- Growth Package
$2,800.00
1 User Per Year
The Standard Plan offers essential social media management
features tailored for smaller teams, focusing on basic listening,
publishing, engagement, and reporting. Powered by AI-driven
capabilities, it enables teams to monitor online conversations,
schedule and distribute content, manage audience interactions,
and track performance efficiently. Designed for those handling
fundamental social media operations, this plan helps streamline
workflows and enhance strategy with simple yet effective tools.
Ideal for businesses seeking a solid foundation in scalable, AIenhanced social media management
- Cross Module
- Social Publishing and Engagement
- Social Listening
Free Trial
Reputation
No trial information availableSprinklr Social
Free Trial is available
Ratings
Meets Requirements
9.1
1,944
8.1
978
Ease of Use
9.0
1,985
7.5
1,008
Ease of Setup
8.7
1,103
7.0
601
Ease of Admin
8.9
876
7.3
436
Quality of Support
8.9
1,734
7.8
931
Has the product been a good partner in doing business?
8.9
874
8.0
421
Product Direction (% positive)
8.9
1,919
7.9
958
Features by Category
Social Analytics
8.3(won by 1.2)
235
7.1
363
8.5(won by default)
239
Feature Not Available
8.7(won by 0.5)
246
8.2
439
8.4(won by default)
204
Feature Not Available
8.4(won by default)
209
Feature Not Available
8.1(won by 1.0)
170
7.1
223
8.3(won by 1.2)
188
7.1
232
Reports & Dashboards
8.7(won by 0.6)
250
8.1
444
8.8(won by 0.8)
247
8.0
442
8.7(won by 0.5)
232
8.2
438
8.2(won by default)
158
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
6.4(won by default)
39
Not enough data
6.5(won by default)
39
Not enough data
6.2(won by default)
38
Not enough data
6.0(won by default)
38
Not enough data
6.5(won by default)
38
Listing Management
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Not enough data
Performance
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
Local Search Optimization
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Not enough data
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
8.5
346
8.4
366
8.0
331
8.4
321
7.6
310
8.4
323
7.9
333
8.7
369
7.9
344
8.3
312
7.3
237
Social Management
8.6
420
8.2
574
8.7
428
8.6
551
8.5
376
Feature Not Available
8.7
420
8.3
577
8.3
346
7.3
419
8.3
297
7.4
243
8.2
181
7.3
202
Agentic AI - Social Media Management
6.0
15
6.5
57
6.4
16
6.6
55
6.1
16
6.6
61
6.7
16
6.3
55
6.1
16
6.6
56
6.6
16
6.4
53
6.8
16
6.4
52
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Feature Not Available
8.0
23
7.4
47
|
Verified
7.6
23
Feature Not Available
8.3
23
8.4
56
|
Verified
6.8
23
Feature Not Available
Agentic AI - Review Management
5.8
18
7.2
10
5.8
19
7.3
10
Moderation
7.3
22
7.8
48
|
Verified
7.3
22
Feature Not Available
7.4
22
8.2
46
|
Verified
Use Cases
7.3
21
7.5
46
|
Verified
7.4
20
7.6
45
|
Verified
7.5
20
8.1
52
|
Verified
Administration
6.0
20
Feature Not Available
7.6
20
Feature Not Available
7.9
21
8.2
55
|
Verified
7.8
20
8.3
54
|
Verified
6.0
20
7.3
45
|
Verified
Display Options
6.9
19
7.1
44
|
Verified
6.6
19
Feature Not Available
6.9
18
7.2
52
|
Verified
7.1
19
Feature Not Available
Generative AI
6.6
18
Feature Not Available
Content Sharing
Not enough data
7.4
30
Not enough data
7.9
30
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Content Dashboard
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
7.8
29
Not enough data
Feature Not Available
Not enough data
6.9
28
Not enough data
Feature Not Available
Platform
Not enough data
6.6
27
Not enough data
6.3
29
Not enough data
7.3
28
Not enough data
7.2
27
Agentic AI - Employee Advocacy
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Monitoring & Listening
8.9
242
8.2
405
8.5
189
7.0
334
8.7
174
8.3
157
8.7
150
8.2
159
8.7
162
7.5
156
8.5
154
7.5
147
Agentic AI - Social Media Listening Tools
Not enough data
6.9
30
Not enough data
6.7
30
Not enough data
6.7
30
Not enough data
6.6
31
Not enough data
7.2
32
Data Management & Analysis
8.8
240
7.1
365
9.0
247
8.3
406
9.0
183
7.9
158
8.7
154
7.7
149
Content
Not enough data
8.0
57
Not enough data
7.7
55
Not enough data
8.2
56
Not enough data
7.5
54
Engagement
Not enough data
6.9
53
Not enough data
7.2
52
Not enough data
7.9
53
Not enough data
7.1
50
Not enough data
7.8
52
Social Shopping
Not enough data
Feature Not Available
Not enough data
6.9
50
Not enough data
Feature Not Available
Not enough data
7.3
51
Analytics
Not enough data
Feature Not Available
Not enough data
8.3
53
Not enough data
7.9
51
Generative AI
Feature Not Available
6.9
133
Feature Not Available
Feature Not Available
Process
8.7
360
8.2
266
8.4
342
7.7
243
8.4
317
8.2
248
Channels
9.0
373
7.5
196
9.1
408
8.7
279
8.4
314
7.5
189
8.5
327
6.8
177
8.7
337
7.3
185
Insight
9.1
405
7.6
199
9.1
428
8.4
276
Feature Not Available
7.9
223
8.6
349
7.7
233
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.0
1041
|
Verified
Not enough data
8.6
932
Not enough data
8.8
1000
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.6
916
|
Verified
Not enough data
9.1
1121
|
Verified
Not enough data
Media Monitoring
8.6
959
|
Verified
Not enough data
8.6
942
|
Verified
Not enough data
8.5
879
Not enough data
In-House Management
Feature Not Available
Not enough data
8.5
847
Not enough data
Generative AI
7.9
393
Not enough data
Agentic AI - Online Reputation Management
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Sprinklr Social are categorized as Social Customer Service, Social Media Analytics, Social Media Suites, Social Media Management, Social Media Listening Tools, and Review Management
Unique Categories
Reputation is categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO, and Online Reputation Management
Sprinklr Social is categorized as Conversational Commerce Platforms, Social Commerce Platforms, SAP Store, Employee Advocacy, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Social
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Marketing and Advertising
14.7%
Information Technology and Services
5.9%
Retail
4.7%
Financial Services
4.4%
Consumer Services
4.3%
Other
66.0%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
What is the best way to find hashtags that are getting traffic.
1 Comment
TS
semrush.com is Great!
You pay for what ya get if ya get meRead more
Sprinklr Social has no more discussions with answers
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