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At a Glance
Market Segments
Mid-Market (45.0% of reviews)
Enterprise (48.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat/Per month (billed annually) Per Year
Reputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSprinklr Insights
Star Rating
(105)4.3 out of 5
Market Segments
Enterprise (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually) Per Year
Learn more about Sprinklr InsightsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reputation excels in Ease of Use with a score of 9.0, making it more user-friendly compared to Sprinklr Insights, which scored 7.8. Reviewers mention that the intuitive interface allows for quicker onboarding and less training time.
- Reviewers mention that Reputation's Social Analytics features, particularly Competitor Analysis and Follower Analysis, are rated higher (8.3 and 8.5 respectively) than Sprinklr Insights (7.9 and 7.7). Users appreciate the depth of insights provided by Reputation, which helps in strategic decision-making.
- G2 users highlight Reputation's superior Reputation Management capabilities, scoring 9.2, compared to Sprinklr Insights' lower score of 8.1. Reviewers say that the tools for monitoring and responding to customer feedback are more robust in Reputation, leading to better customer engagement.
- Users on G2 report that Reputation's Dashboards and Reporting features are highly customizable, scoring 9.1, while Sprinklr Insights scored 8.2. Reviewers mention that the ability to tailor reports to specific needs is a significant advantage for users who require detailed analytics.
- Reviewers mention that Reputation's Customer Feedback tools are rated 9.0, indicating a strong focus on gathering and analyzing customer insights, while Sprinklr Insights scored 8.6. Users say that this feature helps businesses to better understand their audience and improve service delivery.
- Users report that Reputation's Local Search Optimization features, particularly Google My Business management, scored 9.1, outperforming Sprinklr Insights' capabilities in this area. Reviewers mention that this feature is crucial for businesses looking to enhance their local visibility and attract more customers.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSprinklr Insights
Sprinklr Insights Enterprise
Contact Us
1 Seat/Per month (billed annually) Per Year
- Best data coverage across the web, social and digital channels
- Product and location Insights
- Visual and content insights
Free Trial
Reputation
No trial information availableSprinklr Insights
Free Trial is available
Ratings
Meets Requirements
9.1
1,944
8.5
80
Ease of Use
9.0
1,985
7.7
79
Ease of Setup
8.7
1,103
7.0
43
Ease of Admin
8.9
876
7.5
38
Quality of Support
8.9
1,734
8.3
77
Has the product been a good partner in doing business?
8.9
874
8.1
39
Product Direction (% positive)
8.9
1,919
9.3
80
Features by Category
Social Analytics
8.3(won by 0.6)
235
7.7
56
8.5(won by 0.8)
239
7.7
55
8.7(won by 0.1)
246
8.6
58
8.4(won by 1.3)
204
7.1
43
8.4(won by 1.3)
209
7.1
43
8.1(won by 0.1)
170
8.0
51
8.3(won by 0.5)
188
7.8
54
Reports & Dashboards
8.7(won by 0.5)
250
8.2
59
8.8(won by 0.6)
247
8.2
57
8.7(won by 0.2)
232
8.5
52
8.2(won by 1.0)
158
7.2
39
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Not enough data
Performance
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
Local Search Optimization
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Not enough data
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Not enough data
Social Management
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Not enough data
Agentic AI - Social Media Management
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Media Channels
Not enough data
6.7
20
Not enough data
6.6
20
Not enough data
8.7
21
Geographic Coverage
Not enough data
8.1
20
Not enough data
8.3
19
Not enough data
7.8
20
Reporting
Not enough data
8.1
23
Not enough data
7.7
22
Not enough data
8.1
23
Not enough data
8.8
22
Agentic AI - Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.2
15
Not enough data
6.1
15
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Monitoring & Listening
8.9
242
8.8
49
8.5
189
7.5
40
8.7
174
8.5
45
8.7
150
8.4
44
8.7
162
8.4
43
8.5
154
7.7
44
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
7.9
48
9.0
247
8.7
50
9.0
183
7.7
45
8.7
154
8.3
41
Brand Signals
Not enough data
8.1
31
Not enough data
6.8
29
Not enough data
7.9
34
Brand Analytics
Not enough data
8.0
33
Not enough data
8.4
32
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Consumer Intelligence
9.0
1041
|
Verified
Not enough data
8.6
931
Not enough data
8.8
1000
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.6
915
|
Verified
Not enough data
9.1
1120
|
Verified
Not enough data
Media Monitoring
8.6
959
|
Verified
Not enough data
8.6
941
|
Verified
Not enough data
8.5
878
Not enough data
In-House Management
Feature Not Available
Not enough data
8.5
846
Not enough data
Generative AI
7.9
392
Not enough data
Agentic AI - Online Reputation Management
6.6
31
Not enough data
6.5
30
Not enough data
6.6
31
Not enough data
6.7
31
Not enough data
6.7
31
Not enough data
6.9
29
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Sprinklr Insights are categorized as Social Media Analytics and Social Media Listening Tools
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Insights
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.7%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Marketing and Advertising
22.0%
Retail
6.0%
Information Technology and Services
6.0%
Market Research
5.0%
Financial Services
5.0%
Other
56.0%
Alternatives
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
Sprinklr Insights has no discussions with answers
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