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Compare Reputation and SOCi 
Featured Products
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Small-Business (53.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Reputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSOCi
Star Rating
(3,595)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SOCi excels in overall user satisfaction, reflected in its higher G2 Score compared to Reputation. Users appreciate SOCi's comprehensive features for social media management and SEO optimization, noting that it saves them time and provides fresh ideas for content creation.
- Users say that Reputation shines in its ability to centralize customer ratings and reviews from various platforms, such as Facebook and Google. This feature is particularly praised for its real-time monitoring system, which helps businesses maintain their reputation effectively.
- Reviewers mention that SOCi's user-friendly interface allows for easy planning of social media posts, enabling users to schedule content for weeks or even months in advance. This convenience is a significant advantage for those with busy schedules, as highlighted by recent user feedback.
- According to verified reviews, Reputation offers robust tools for tracking customer feedback and alerts users promptly when new reviews come in. This feature is crucial for businesses looking to respond quickly and manage their online presence actively.
- G2 reviewers highlight that while both platforms have similar ease of setup scores, SOCi's extensive reporting capabilities provide users with valuable insights that help in strategizing their marketing efforts. Users appreciate the convenience of having all necessary data in one place.
- Users express that while Reputation has a strong focus on reputation management, SOCi's broader suite of tools for social media and review management makes it a more versatile choice for businesses looking to enhance their online marketing strategies.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSOCi
No pricing availableFree Trial
Reputation
No trial information availableSOCi
No trial information availableRatings
Meets Requirements
9.1
1,944
8.9
3,075
Ease of Use
9.0
1,985
8.7
3,251
Ease of Setup
8.7
1,103
8.7
2,017
Ease of Admin
8.9
876
8.9
1,302
Quality of Support
8.9
1,734
8.8
2,534
Has the product been a good partner in doing business?
8.9
874
9.0
1,288
Product Direction (% positive)
8.9
1,919
8.8
3,082
Features by Category
Social Analytics
8.3(won by 0.5)
235
7.8
767
8.5(won by 0.3)
239
8.2
802
8.7(won by 0.1)
246
8.6
816
8.4(won by 0.5)
204
7.9
726
8.4(won by default)
209
Feature Not Available
8.1(won by 0.3)
170
7.8
727
8.3(won by 0.2)
188
8.1
727
Reports & Dashboards
8.7(won by 0.5)
250
8.2
786
8.8(won by 0.5)
247
8.3
787
8.7(won by 0.2)
232
8.5
780
8.2(won by default)
158
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.7(won by default)
197
Not enough data
7.8(won by default)
195
Not enough data
7.8(won by default)
193
Not enough data
7.7(won by default)
195
Not enough data
7.8(won by default)
194
Business Tools
Not enough data
8.1
157
Not enough data
Feature Not Available
Not enough data
7.6
149
Not enough data
7.8
161
Not enough data
8.0
161
Customer Tools
Not enough data
8.5
169
Not enough data
8.2
161
Not enough data
8.0
161
Not enough data
8.1
158
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.6
49
Not enough data
7.4
49
Not enough data
7.5
48
Not enough data
7.4
47
Not enough data
7.6
46
Listing Management
8.2
298
|
Verified
8.2
629
8.3
302
|
Verified
8.3
623
8.0
302
8.1
617
8.1
320
|
Verified
8.4
637
Performance
8.4
345
|
Verified
8.4
654
8.7
369
|
Verified
8.5
662
Local Search Optimization
8.9
146
8.2
410
8.8
161
|
Verified
8.4
423
9.1
176
8.5
428
9.3
186
|
Verified
8.6
421
8.7
156
|
Verified
8.7
430
9.1
182
|
Verified
8.5
436
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
8.9
1556
8.4
366
8.4
1526
8.4
321
8.3
1402
8.4
323
8.3
1417
8.7
369
8.6
1468
8.3
312
8.4
1458
Social Management
8.6
420
8.6
1684
8.7
428
8.9
1714
8.5
376
8.3
1610
8.7
420
8.6
1669
8.3
346
8.1
1516
8.3
297
8.4
1508
8.2
181
Feature Not Available
Agentic AI - Social Media Management
6.0
15
7.9
375
6.4
16
7.9
373
6.1
16
8.1
374
6.7
16
7.9
373
6.1
16
8.0
374
6.6
16
7.9
374
6.8
16
8.0
373
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
227
Not enough data
8.1
229
Not enough data
8.1
230
Not enough data
8.1
230
Not enough data
8.0
229
Not enough data
8.2
230
Social Functionality
Not enough data
8.8
1243
Campaign Management
Not enough data
8.6
1186
Not enough data
8.5
693
Not enough data
8.5
1185
Not enough data
8.3
1143
Not enough data
8.5
1144
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1077
Not enough data
8.5
1120
Not enough data
8.4
1081
Not enough data
8.1
1055
Not enough data
8.3
1060
Targeting
Not enough data
8.4
1161
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1103
Platform
Not enough data
8.3
1082
Not enough data
8.4
1112
Not enough data
8.7
1156
Not enough data
8.8
1169
Not enough data
8.6
1089
Not enough data
8.6
1133
Not enough data
8.7
1121
Not enough data
Feature Not Available
Not enough data
8.3
681
Responses
Not enough data
8.2
35
Not enough data
8.4
33
Not enough data
8.1
33
Automation - AI Agents
Not enough data
8.0
33
Not enough data
8.0
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
32
Platform
Not enough data
8.3
32
Not enough data
8.4
32
Not enough data
8.2
31
Autonomy - AI Agents
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
8.3
32
Generative AI
Not enough data
8.5
32
Not enough data
8.5
32
Responses
Not enough data
8.2
90
Not enough data
Feature Not Available
Not enough data
8.2
81
Not enough data
8.5
84
Not enough data
Feature Not Available
Platform
Not enough data
8.0
78
Not enough data
8.3
82
Not enough data
8.2
82
Not enough data
8.4
82
Not enough data
Feature Not Available
Not enough data
8.3
76
Not enough data
8.3
87
Generative AI
Not enough data
8.3
66
Not enough data
8.1
66
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Survey Management
Not enough data
8.6
186
Not enough data
8.6
187
Not enough data
8.7
185
Not enough data
8.6
184
Survey Customization
Not enough data
8.6
180
Not enough data
8.7
179
Not enough data
8.7
141
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.8
181
Not enough data
8.6
180
Not enough data
8.7
182
Not enough data
8.7
183
Agentic AI - Survey
Not enough data
8.7
60
Not enough data
8.6
60
Not enough data
8.6
60
Monitoring & Listening
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Content Generation - AI Content Creation Platforms
Not enough data
8.4
48
Not enough data
8.5
47
Not enough data
8.5
48
Management - AI Content Creation Platforms
Not enough data
8.5
48
Not enough data
8.6
48
Not enough data
8.4
48
Consumer Intelligence
9.0
1041
|
Verified
8.6
981
|
Verified
8.6
932
8.3
953
|
Verified
8.8
1000
|
Verified
8.5
979
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.6
916
|
Verified
8.3
934
|
Verified
9.1
1121
|
Verified
8.8
1028
|
Verified
Media Monitoring
8.6
959
|
Verified
8.8
1020
|
Verified
8.6
942
|
Verified
8.9
1033
8.5
879
8.6
958
|
Verified
In-House Management
Feature Not Available
8.0
576
8.5
847
8.2
920
|
Verified
Generative AI
7.9
393
8.1
758
Agentic AI - Online Reputation Management
6.7
32
7.8
210
6.6
31
7.8
208
6.7
32
8.0
212
6.8
32
7.9
211
6.8
32
7.9
212
7.0
30
7.9
211
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.7
35
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.0
35
Automation
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.1
35
Autonomy
Not enough data
7.9
35
Not enough data
8.0
35
Not enough data
8.2
35
Not enough data
8.3
35
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and SOCi are categorized as Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Suites, and Social Media Management
Unique Categories
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Listening Tools, and Review Management
SOCi is categorized as AI Content Creation Platforms, AI Agents For Business Operations, Store Locator, Chatbots, Social Media Advertising, Survey, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Real Estate
23.2%
Marketing and Advertising
6.8%
Health, Wellness and Fitness
6.8%
Retail
5.7%
Leisure, Travel & Tourism
4.9%
Other
52.6%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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