Compare Reputation and SOCi 
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Small-Business (53.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Reputation
Star Rating
(2,387)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSOCi
Star Rating
(4,014)4.5 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SOCi excels in multi-location management, allowing users to efficiently handle listings, reviews, and social media posts across various locations. One user highlighted the ease of bulk responding to reviews, which significantly streamlines their workflow compared to other platforms.
- Users say that Reputation shines in its reporting capabilities, with many praising its ability to centralize customer ratings and reviews from multiple platforms. This feature helps businesses maintain their reputation by providing timely alerts for new reviews, ensuring quick responses.
- According to verified reviews, SOCi's user interface is noted for its ease of access, making it simple for users to schedule posts and manage their social media presence without daily hassle. This convenience is a significant advantage for those managing multiple accounts.
- Reviewers mention that while Reputation offers strong review monitoring features, it has fewer recent reviews compared to SOCi, which may indicate a need for improvement in user engagement or product updates. Users appreciate the real-time monitoring but desire more frequent enhancements.
- G2 reviewers highlight that both platforms provide solid customer support, but Reputation edges out slightly with a higher satisfaction score. Users have noted that the support team is responsive and helpful, which is crucial for businesses relying on these tools for their online presence.
- Users report that SOCi's social media management features are particularly robust, with capabilities for scheduling and posting across multiple platforms seamlessly. This functionality is especially beneficial for businesses looking to maintain a consistent online presence without the daily grind of manual posting.
Pricing
Entry-Level Pricing
Reputation
No pricing availableSOCi
Genius Local Search Agent
Contact Us
The agent drives local SEO and AI search visibility by analyzing customer search trends, optimizing listings, and publishing Google Posts.
- Listings Management
- AI Listings Optimization
- Google Search Rankings
Free Trial
Reputation
No trial information availableSOCi
No trial information availableRatings
Meets Requirements
9.1
1,944
8.9
3,267
Ease of Use
9.0
1,985
8.7
3,453
Ease of Setup
8.7
1,103
8.8
2,177
Ease of Admin
8.9
876
8.9
1,393
Quality of Support
8.9
1,734
8.8
2,696
Has the product been a good partner in doing business?
8.9
874
9.0
1,381
Product Direction (% positive)
8.9
1,919
8.8
3,267
Features by Category
Social Analytics
8.3(won by 0.5)
235
7.8
767
8.5(won by 0.3)
239
8.2
809
8.7(won by 0.1)
246
8.6
829
8.4(won by 0.5)
204
7.9
727
8.4(won by default)
209
Feature Not Available
8.1(won by 0.2)
170
7.9
729
8.3(won by 0.1)
188
8.2
729
Reports & Dashboards
8.7(won by 0.5)
250
8.2
787
8.8(won by 0.5)
247
8.3
787
8.7(won by 0.2)
232
8.5
788
8.2(won by default)
158
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.8(won by default)
199
Not enough data
7.8(won by default)
197
Not enough data
7.8(won by default)
194
Not enough data
7.7(won by default)
196
Not enough data
7.8(won by default)
195
Business Tools
Not enough data
8.1
158
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.9
162
Not enough data
8.0
161
Customer Tools
Not enough data
8.5
171
Not enough data
8.3
162
Not enough data
8.0
161
Not enough data
8.1
158
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.5
50
Not enough data
7.4
50
Not enough data
7.6
49
Not enough data
7.5
48
Not enough data
7.7
47
Listing Management
8.2
298
|
Verified
8.2
634
8.3
302
|
Verified
8.3
624
8.0
302
8.1
619
8.1
320
|
Verified
8.4
642
Performance
8.4
345
|
Verified
8.5
658
8.7
369
|
Verified
8.5
668
Local Search Optimization
8.9
146
8.2
410
8.8
161
|
Verified
8.4
425
9.1
176
8.5
436
9.3
186
|
Verified
8.6
424
8.7
156
|
Verified
8.7
437
9.1
182
|
Verified
8.5
441
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
8.9
1576
8.4
366
8.5
1540
8.4
321
8.3
1404
8.4
323
8.3
1423
8.7
369
8.6
1470
8.3
312
8.4
1472
Social Management
8.6
420
8.6
1731
8.7
428
9.0
1800
8.5
376
8.3
1627
8.7
420
8.6
1719
8.3
346
8.1
1529
8.3
297
8.4
1518
8.2
181
Feature Not Available
Agentic AI - Social Media Management
6.0
15
7.9
376
6.4
16
7.9
374
6.1
16
8.1
374
6.7
16
8.0
373
6.1
16
8.0
374
6.6
16
7.9
374
6.8
16
8.0
374
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
227
Not enough data
8.1
230
Not enough data
8.2
230
Not enough data
8.1
230
Not enough data
8.1
229
Not enough data
8.2
231
Social Functionality
Not enough data
8.8
1250
Campaign Management
Not enough data
8.7
1193
Not enough data
8.5
697
Not enough data
8.5
1190
Not enough data
8.3
1145
Not enough data
8.5
1149
Not enough data
Feature Not Available
Not enough data
8.5
1101
Not enough data
Feature Not Available
Not enough data
8.3
1076
Not enough data
8.5
1123
Not enough data
8.4
1081
Not enough data
8.1
1056
Not enough data
8.3
1059
Targeting
Not enough data
8.4
1163
Not enough data
Feature Not Available
Not enough data
8.3
1090
Not enough data
8.3
1104
Platform
Not enough data
8.3
1081
Not enough data
8.4
1114
Not enough data
8.7
1157
Not enough data
8.8
1176
Not enough data
8.6
1088
Not enough data
8.6
1137
Not enough data
8.7
1123
Not enough data
Feature Not Available
Not enough data
8.4
685
Responses
Not enough data
8.1
38
Not enough data
8.3
44
Not enough data
8.1
35
Automation - AI Agents
Not enough data
8.0
33
Not enough data
8.4
39
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
46
Platform
Not enough data
8.3
35
Not enough data
8.2
36
Not enough data
8.2
33
Autonomy - AI Agents
Not enough data
8.2
32
Not enough data
8.4
35
Not enough data
8.6
35
Not enough data
8.2
34
Generative AI
Not enough data
8.4
45
Not enough data
8.6
34
Responses
Not enough data
8.2
89
Not enough data
Feature Not Available
Not enough data
8.2
80
Not enough data
8.6
83
Not enough data
Feature Not Available
Platform
Not enough data
8.0
77
Not enough data
8.3
81
Not enough data
8.3
82
Not enough data
8.4
81
Not enough data
Feature Not Available
Not enough data
8.3
75
Not enough data
8.3
86
Generative AI
Not enough data
8.4
66
Not enough data
8.2
66
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Survey Management
Not enough data
8.6
185
Not enough data
8.6
186
Not enough data
8.7
185
Not enough data
8.6
183
Survey Customization
Not enough data
8.6
179
Not enough data
8.8
179
Not enough data
8.7
140
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.9
181
Not enough data
8.6
179
Not enough data
8.7
181
Not enough data
8.7
182
Agentic AI - Survey
Not enough data
8.7
60
Not enough data
8.6
60
Not enough data
8.7
62
Monitoring & Listening
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Content Generation - AI Content Creation Platforms
Not enough data
8.5
54
Not enough data
8.6
52
Not enough data
8.8
60
Management - AI Content Creation Platforms
Not enough data
8.6
53
Not enough data
8.7
50
Not enough data
8.4
49
Consumer Intelligence
9.0
1041
|
Verified
8.6
995
|
Verified
8.6
932
8.3
954
|
Verified
8.8
1000
|
Verified
8.5
979
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.6
916
|
Verified
8.3
937
|
Verified
9.1
1121
|
Verified
8.9
1046
|
Verified
Media Monitoring
8.6
959
|
Verified
8.9
1031
|
Verified
8.6
942
|
Verified
8.9
1051
8.5
879
8.6
962
|
Verified
In-House Management
Feature Not Available
8.0
577
8.5
847
8.2
919
|
Verified
Generative AI
7.9
393
8.1
760
Agentic AI - Online Reputation Management
6.7
32
7.8
210
6.6
31
7.8
209
6.7
32
8.0
212
6.8
32
7.8
212
6.8
32
7.9
213
7.0
30
7.9
212
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.1
35
Not enough data
7.7
35
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
35
Not enough data
8.1
36
Not enough data
8.0
35
Not enough data
8.0
35
Automation
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.1
35
Autonomy
Not enough data
7.9
35
Not enough data
8.0
35
Not enough data
8.2
36
Not enough data
8.3
36
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and SOCi are categorized as Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Online Reputation Management, Social Media Analytics, Social Media Suites, and Social Media Management
Unique Categories
Reputation is categorized as Experience Management, Competitive Intelligence, Social Customer Service, Social Media Listening Tools, and Review Management
SOCi is categorized as AI Content Creation Platforms, AI Agents For Business Operations, Store Locator, Chatbots, Social Media Advertising, Survey, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Real Estate
22.8%
Health, Wellness and Fitness
6.8%
Marketing and Advertising
6.8%
Retail
5.6%
Leisure, Travel & Tourism
5.1%
Other
52.9%
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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