Compare Reputation.com and Zoho Desk
See this
side-by-side comparison of Reputation.com vs. Zoho Desk
based on preference data from user reviews. Reputation.com rates 4.4/5 stars with 483 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Reputation.com Optimized for quick response |  Zoho Desk Optimized for quick response | |
| Star Rating | Reputation.com | Zoho Desk |
| Market Segments | Reputation.com Mid-Market (45.1% of reviews) | Zoho Desk Small-Business (70.6% of reviews) |
| Entry Level Price | Reputation.com No pricing information available | Zoho Desk $0 for 3 agents |
Reputation.com vs Zoho Desk
When assessing the two solutions, reviewers found Reputation.com easier to use and do business with overall. However, reviewers preferred the ease of set up with Zoho Desk, along with administration.
- Reviewers felt that Reputation.com meets the needs of their business better than Zoho Desk.
- When comparing quality of ongoing product support, reviewers felt that Reputation.com is the preferred option.
- When assessing product direction, Reputation.com and Zoho Desk received similar ratings from our reviewers.
Categories
Shared Categories
Reputation.com and Zoho Desk are categorized as Social Customer Service
Unique Categories
Reputation.com is categorized as Experience Management, Social Media Monitoring, Social Media Management, Social Media Suites, Social Media Analytics, Online Reputation Management, Local SEO, and Local Listing Management
Pricing
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‐
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Free Trial Unavailable
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
Ratings
Meets Requirements
Reputation.com
Responses: 348
Zoho Desk
Responses: 2097
Ease of Use
Reputation.com
Responses: 353
Zoho Desk
Responses: 2117
Ease of Setup
Reputation.com
Responses: 203
Zoho Desk
Responses: 1765
Ease of Admin
Reputation.com
Responses: 212
Zoho Desk
Responses: 1780
Quality of Support
Reputation.com
Responses: 342
Zoho Desk
Responses: 1889
Ease of Doing Business With
Reputation.com
Responses: 213
Zoho Desk
Responses: 1606
Product Direction (% positive)
Reputation.com
Responses: 346
Zoho Desk
Responses: 2064
Features
Process
Mentions
Reputation.com
Responses: 54
Zoho Desk
Responses: 256
Tickets
Reputation.com
Responses: 49
Zoho Desk
Responses: 351
Macros
Reputation.com
Responses: 43
Zoho Desk
Responses: 260
Collaboration
Reputation.com
Responses: 48
Zoho Desk
Responses: 300
Channels
Email
Reputation.com
Responses: 57
Zoho Desk
Responses: 349
Social
Reputation.com
Responses: 65
Zoho Desk
Responses: 289
Live Chat
Reputation.com
Responses: 29
Zoho Desk
Responses: 267
Phone
Reputation.com
Responses: 42
Zoho Desk
Responses: 234
Text
Reputation.com
Responses: 41
Zoho Desk
Responses: 247
Insight
Surveys
Reputation.com
Responses: 69
Zoho Desk
Responses: 263
Reporting
Reputation.com
Responses: 79
Zoho Desk
Responses: 300
Visitor Activity
Reputation.com
Responses: 57
Zoho Desk
Responses: 280
Help Desk
Reputation.com
Responses: 52
Zoho Desk
Responses: 320
Reviewers' Company Size
Reviewers of Reputation.com were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Reputation.com
Zoho Desk
Mid-Market
(51-1000 emp.)
Reputation.com
Zoho Desk
Enterprise
(> 1000 emp.)
Reputation.com
Zoho Desk
Reviewers' Industry
Real Estate
26.5%
Hospital & Health Care
20.9%
Automotive
11.4%
Health, Wellness and Fitness
6.7%
Marketing and Advertising
3.6%
Other
30.9%
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Sarah H.
User in Internet
The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.
János C.
Administrator in Information Technology and Services
Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itÅ› truly deserving.Simplicity is at itÅ› best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...
Most Helpful Critical Review
Administrator in Real Estate
We seem to have connection issues with our social media accounts on a regular basis.
User in Computer Software
I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...
Top Alternatives
Discussions
Can you use Facebook Live from the Reputation app?
3 comments
BL
No you cannot. Read more
Reputation.com has no more discussions with answers
Where do I find training VDO?
3 comments
AP
This might be of help too, Anoloth
https://www.zoho.com/desk/trial-room.htmlRead more
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