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Compare Reputation.com and Zoho Desk

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side-by-side comparison of Reputation.com vs. Zoho Desk
based on preference data from user reviews. Reputation.com rates 4.4/5 stars with 483 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Reputation.com
Reputation.com
(483)
4.4 out of 5
Reputation.com
Optimized for quick response
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Reputation.com
Reputation.com
Zoho Desk
Zoho Desk
Market Segments
Reputation.com
Reputation.com
Mid-Market (45.1% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Reputation.com
Reputation.com
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Reputation.com vs Zoho Desk

When assessing the two solutions, reviewers found Reputation.com easier to use and do business with overall. However, reviewers preferred the ease of set up with Zoho Desk, along with administration.

  • Reviewers felt that Reputation.com meets the needs of their business better than Zoho Desk.
  • When comparing quality of ongoing product support, reviewers felt that Reputation.com is the preferred option.
  • When assessing product direction, Reputation.com and Zoho Desk received similar ratings from our reviewers.
Categories
Shared Categories
Reputation.com
Reputation.com
Zoho Desk
Zoho Desk
Reputation.com and Zoho Desk are categorized as Social Customer Service
Pricing
Reputation.com
Reputation.com Pricing
Free Trial Unavailable
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Reputation.com
Reputation.com
8.9
Responses: 348
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
Reputation.com
Reputation.com
8.9
Responses: 353
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
Reputation.com
Reputation.com
8.1
Responses: 203
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
Reputation.com
Reputation.com
8.8
Responses: 212
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
Reputation.com
Reputation.com
8.6
Responses: 342
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
Reputation.com
Reputation.com
8.7
Responses: 213
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
Reputation.com
Reputation.com
8.6
Responses: 346
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Process
Mentions
Reputation.com
Reputation.com
8.7
Responses: 54
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
Reputation.com
Reputation.com
8.5
Responses: 49
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
Reputation.com
Reputation.com
9.1
Responses: 43
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
Reputation.com
Reputation.com
8.9
Responses: 48
Zoho Desk
Zoho Desk
8.9
Responses: 300
Channels
Email
Reputation.com
Reputation.com
9.2
Responses: 57
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
Reputation.com
Reputation.com
8.9
Responses: 65
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
Reputation.com
Reputation.com
9.3
Responses: 29
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
Reputation.com
Reputation.com
9.1
Responses: 42
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
Reputation.com
Reputation.com
8.9
Responses: 41
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
Reputation.com
Reputation.com
9.0
Responses: 69
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
Reputation.com
Reputation.com
9.1
Responses: 79
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
Reputation.com
Reputation.com
8.9
Responses: 57
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
Reputation.com
Reputation.com
8.8
Responses: 52
Zoho Desk
Zoho Desk
9.1
Responses: 320
Reviewers' Company Size
Reviewers of Reputation.com were most often representing companies in the Mid-Market segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Reputation.com
Reputation.com
18.8%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Reputation.com
Reputation.com
45.1%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Reputation.com
Reputation.com
36.1%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Reputation.com
Reputation.com Industry
Real Estate
26.5%
Hospital & Health Care
20.9%
Automotive
11.4%
Health, Wellness and Fitness
6.7%
Marketing and Advertising
3.6%
Other
30.9%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Reputation.com
Sarah H.
User in Internet

The navigation throughout the entire site is simple. Need to bulk upload review request? Simply visit the bulk upload page and upload a csv file.

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Reputation.com
G
Administrator in Real Estate

We seem to have connection issues with our social media accounts on a regular basis.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Reputation.com
Reputation.com Discussions
Can you use Facebook Live from the Reputation app?
3 comments
BL
No you cannot. Read more
Monty the Mongoose crying
Reputation.com has no more discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Reputation.com
Reputation.com Screenshots
Videos
Reputation.com
Reputation.com Videos
Video Preview

RANK HIGHER in local searches, maps and directories. SURVEY customers to get more positive REVIEWS. Boost your STAR RATINGS across all the top sites. Build and analyze SOCIAL engagement in your online communities. Get actionable insights and competitive analysis with REP SCORE X.

Zoho Desk
Zoho Desk Videos
No videos provided
Downloads
Zoho Desk
Zoho Desk Downloads
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Reputation.com
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Zoho Desk
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