Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Reply 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (80.6% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,503)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansReply
Star Rating
(1,535)4.6 out of 5
Market Segments
Small-Business (80.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in automation and customization, with users highlighting its powerful features like customizable dashboards and real-time insights that streamline sales pipeline management. This makes it a preferred choice for teams looking for efficiency in customer relationship management.
- Users say that Reply stands out for its ease of use, particularly in building outreach sequences. Many appreciate how smoothly it runs, allowing sales professionals to efficiently manage their prospecting efforts without getting bogged down in complex setups.
- According to verified reviews, Agentforce Sales has a more robust support system, with users noting that it effectively helps manage customer inquiries and provides valuable insights on performance. This level of support is crucial for teams that require consistent assistance in navigating their sales processes.
- Reviewers mention that while Reply offers impressive automation capabilities, especially for LinkedIn outreach, it may not match the comprehensive features of Agentforce Sales. Users have noted that Reply's automation helps scale lead generation but lacks some of the deeper insights and reporting functionalities found in Agentforce Sales.
- G2 reviewers highlight that Agentforce Sales has a higher overall satisfaction score, reflecting its ability to meet the needs of mid-market companies effectively. Users appreciate its extensive feature set that supports complex sales strategies, making it a strong contender for larger teams.
- Users report that while Reply is a great tool for small businesses due to its free entry-level pricing, it may not provide the same depth of features as Agentforce Sales, which is better suited for organizations looking for a comprehensive sales solution with advanced capabilities.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Reply
Free Trial is available
Ratings
Meets Requirements
8.8
13,945
9.0
1,164
Ease of Use
8.2
17,935
8.9
1,191
Ease of Setup
7.8
8,886
8.7
599
Ease of Admin
7.9
4,480
8.8
430
Quality of Support
8.1
12,166
9.3
1,153
Has the product been a good partner in doing business?
8.4
4,443
9.2
430
Product Direction (% positive)
8.3
13,618
9.1
1,101
Features by Category
Sales Force Automation
8.8
9538
|
Verified
Not enough data
8.3
6403
|
Verified
Not enough data
8.7
9264
|
Verified
Not enough data
8.3
9497
|
Verified
Not enough data
8.0
7326
|
Verified
Not enough data
8.2
7621
|
Verified
Not enough data
8.0
6765
|
Verified
Not enough data
8.1
6665
|
Verified
Not enough data
8.3
7417
|
Verified
Not enough data
Marketing Automation
8.0
6678
|
Verified
Not enough data
8.1
6997
|
Verified
Not enough data
8.5
8067
|
Verified
Not enough data
7.9
5432
Not enough data
Customer Support
8.3
6834
|
Verified
Not enough data
8.1
6391
|
Verified
Not enough data
8.2
6791
|
Verified
Not enough data
8.0
5502
|
Verified
Not enough data
8.2
5996
|
Verified
Not enough data
Reporting & Analytics
8.5
8994
|
Verified
Not enough data
8.5
9165
|
Verified
Not enough data
8.2
7458
|
Verified
Not enough data
Mobile & Social
7.9
5626
|
Verified
Not enough data
7.8
5252
|
Verified
Not enough data
7.7
6107
|
Verified
Not enough data
Platform
8.5
3616
|
Verified
Not enough data
8.5
3619
|
Verified
Not enough data
8.6
3631
|
Verified
Not enough data
8.4
2900
|
Verified
Not enough data
8.5
3176
|
Verified
Not enough data
8.1
3194
|
Verified
Not enough data
8.7
3615
|
Verified
Not enough data
8.1
3029
Not enough data
Integration
8.5
2604
|
Verified
Not enough data
8.5
3071
|
Verified
Not enough data
8.5
2897
|
Verified
Not enough data
Generative AI
7.6
888
Not enough data
Agentic AI - CRM
7.8
250
Not enough data
7.9
248
Not enough data
8.2
247
Not enough data
8.0
240
Not enough data
8.0
239
Not enough data
8.0
242
Not enough data
8.2
245
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.2
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
61
Not enough data
9.1
64
Not enough data
9.2
65
Not enough data
9.3
65
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.4
52
Not enough data
9.2
55
Not enough data
9.4
56
Cartography
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Not enough data
Analysis
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Not enough data
Reporting
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
274
8.1
73
8.8
297
8.3
69
8.8
317
9.4
69
8.6
292
8.5
66
Organization
9.0
354
8.4
67
8.8
345
8.8
68
8.8
340
8.7
68
Performance Analysis
8.4
286
8.3
67
8.8
308
8.8
71
Sales Analysis
8.4
285
7.8
65
8.8
302
8.0
65
Generative AI
8.5
126
8.5
42
8.4
126
8.0
41
Agentic AI - AI Sales Assistant
9.2
28
7.8
6
9.1
28
7.5
6
8.9
27
7.5
6
9.0
26
7.8
6
9.3
28
7.8
6
9.1
27
7.8
6
9.3
28
7.8
6
Integrated Workflows
8.7
523
8.0
439
|
Verified
8.5
515
9.1
594
|
Verified
8.1
470
7.4
305
|
Verified
8.1
464
8.2
388
|
Verified
8.9
527
8.0
411
|
Verified
8.4
472
7.9
279
8.6
484
8.0
275
Repeatability and Reportability
8.4
486
8.2
396
|
Verified
8.7
504
8.5
466
|
Verified
8.7
501
8.5
459
|
Verified
8.3
486
8.0
374
7.8
418
7.2
258
AI and Automation
8.5
465
8.0
280
8.4
473
7.8
275
8.3
429
8.4
303
8.0
433
7.5
258
7.8
416
7.9
272
Generative AI
7.4
271
8.1
153
Agentic AI - Sales Engagement
8.3
89
6.9
42
8.5
90
6.5
42
8.6
87
6.8
42
8.4
90
6.7
41
8.3
89
6.7
42
8.2
90
6.6
41
8.5
90
6.6
40
Call Analytics
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Not enough data
Generative AI
8.2
58
Not enough data
Agentic AI - Conversation Intelligence
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Revenue Sourcing and Forecasting
8.6
65
Not enough data
8.5
66
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
Not enough data
CRM Data Enrichment
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Not enough data
Account Management
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
Territory Mapping
8.8
36
Not enough data
8.7
34
Not enough data
8.5
34
Not enough data
Route Planning
9.0
33
Not enough data
9.0
35
Not enough data
9.3
36
Not enough data
Sales Performance Management
8.4
31
Not enough data
8.6
34
Not enough data
9.1
34
Not enough data
Presentation and Forms
8.1
30
Not enough data
8.4
33
Not enough data
8.6
33
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
155
Not enough data
8.0
156
Not enough data
Agentic AI - Business Scheduling
8.3
32
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.4
175
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
172
Not enough data
8.6
170
Not enough data
8.8
168
Not enough data
8.2
164
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
172
Not enough data
Quota & Capacity Management - Sales Planning
8.4
169
Not enough data
8.4
176
Not enough data
8.4
168
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
7.8
56
Not enough data
8.2
55
Not enough data
7.9
57
Not enough data
8.1
58
Not enough data
Attribution
8.9
454
Not enough data
8.9
458
Not enough data
8.6
436
Not enough data
Discovery
8.9
462
Not enough data
8.6
455
Not enough data
8.6
433
Not enough data
Management
8.5
421
Not enough data
8.6
443
Not enough data
Platform
8.6
433
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
75
Not enough data
8.6
74
Not enough data
8.5
76
Not enough data
Incentives
8.2
439
Not enough data
8.4
503
Not enough data
8.0
436
Not enough data
8.6
514
Not enough data
Personalization
8.6
485
Not enough data
8.8
561
Not enough data
8.9
594
Not enough data
8.6
537
Not enough data
Administrative
8.7
566
Not enough data
8.5
528
Not enough data
8.4
510
Not enough data
Agentic AI - Email Tracking
8.1
62
6.4
26
8.4
60
7.0
27
8.4
60
7.0
26
8.2
61
6.7
26
8.4
61
6.5
26
8.3
60
6.7
26
8.3
63
6.4
26
Analytics
8.3
568
8.6
670
8.4
577
8.2
486
8.3
591
8.1
448
Customizations
8.7
622
8.7
567
8.5
592
9.0
661
8.5
625
8.4
567
8.3
570
8.5
542
8.4
597
8.6
601
Generative AI
7.5
290
7.9
145
Agentic AI - Sales Analytics
8.3
80
Not enough data
8.6
79
Not enough data
8.4
80
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
Data Sourcing
8.5
968
Not enough data
8.7
999
Not enough data
8.3
902
Not enough data
8.7
1031
Not enough data
8.6
962
Not enough data
Predictive Analytics
8.4
947
Not enough data
8.6
961
Not enough data
8.1
856
Not enough data
8.3
896
Not enough data
Sales Management
8.7
985
Not enough data
8.1
858
Not enough data
8.6
982
Not enough data
8.8
1052
Not enough data
Agentic AI - Outbound Call Tracking
8.6
39
Not enough data
8.6
40
Not enough data
Calling
8.5
186
8.0
58
|
Verified
8.4
177
8.2
61
|
Verified
8.7
186
7.9
61
|
Verified
8.7
184
8.4
59
8.6
45
6.4
6
Contacts
8.8
177
8.9
84
|
Verified
8.7
180
8.6
64
|
Verified
8.7
182
8.4
72
|
Verified
Insights
9.1
189
8.6
69
|
Verified
8.9
183
8.6
73
|
Verified
8.3
179
8.0
54
|
Verified
8.5
189
9.1
86
|
Verified
8.4
183
8.5
68
|
Verified
8.7
39
6.0
5
Agentic AI - Sales Coaching
9.0
21
Not enough data
9.0
21
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Training
8.8
258
Not enough data
8.8
250
Not enough data
8.5
209
Not enough data
8.5
244
Not enough data
Feedback
8.8
239
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
229
Not enough data
8.7
200
Not enough data
Generative AI
7.6
72
Not enough data
Agentic AI - Sales Enablement
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Not enough data
Content Management
8.3
353
Not enough data
8.1
344
Not enough data
8.2
330
Not enough data
8.5
319
Not enough data
8.3
337
Not enough data
Analytics
8.7
347
Not enough data
8.4
345
Not enough data
8.5
226
Not enough data
8.3
352
Not enough data
Learning Management - Sales Enablement
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Reply are categorized as Sales Engagement, AI Sales Assistant, Outbound Call Tracking, and Email Tracking
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Sales Analytics, Lead Scoring, Sales Performance Management, CRM, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Computer Software
18.2%
Marketing and Advertising
16.4%
Information Technology and Services
11.7%
Financial Services
5.6%
Staffing and Recruiting
5.2%
Other
42.9%
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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