# Reply vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Reply excels in customer support, with users highlighting the "customer experience team that's ready to help and/or implement feedback quickly." This responsiveness can be a significant advantage for teams needing quick resolutions and support during their outreach efforts.
- **Users say** that monday CRM offers a more comprehensive view of sales processes, with features like customizable pipeline management and visual progress indicators. Reviewers appreciate being able to track leads, opportunities, and quotations all in one place, which enhances their workflow efficiency.
- **According to verified reviews** , both products have similar star ratings, but Reply's higher G2 Score indicates a stronger overall user satisfaction. Users find Reply to be "very intuitive" and easy to use for building outreach sequences, making it a solid choice for sales teams focused on email tracking.
- **Reviewers mention** that monday CRM's integration capabilities are a strong point, particularly with email integration, which users find essential for managing their sales processes. This feature allows for seamless communication and tracking, which is crucial for small-to-mid-sized operations.
- **Users highlight** that Reply's ease of use is a standout feature, with many stating it "runs smoothly" and is simple to navigate. This can be particularly beneficial for teams that prioritize quick onboarding and minimal learning curves when adopting new software.
- **G2 reviewers note** that while both platforms cater primarily to small businesses, Reply's free entry-level pricing makes it an attractive option for startups or teams with limited budgets. In contrast, monday CRM's starting price of $12.00 may be a consideration for those looking for cost-effective solutions.



| | Reply | monday CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,542 | 1,161 | 
| **Largest Market Segment** | Small-Business (80.7% of reviews) | Small-Business (78.9% of reviews) | 
| **Entry Level Price** | Free | $12.00 Per Month | 

---
## Top Pros & Cons

### Reply

Pros:
- Ease of Use (99 reviews)
- Automation (71 reviews)

Cons:
- Learning Curve (30 reviews)
- Learning Difficulty (24 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (82 reviews)

---
## Ratings Comparison
| Rating | Reply | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1171 reviews) | 8.6 (823 reviews) | 
  | **Ease of Use** | 8.9 (1199 reviews) | 8.9 (885 reviews) | 
  | **Ease of Setup** | 8.7 (607 reviews) | 8.5 (674 reviews) | 
  | **Ease of Admin** | 8.8 (430 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 9.3 (1160 reviews) | 8.4 (731 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (430 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 9.1 (1108 reviews) | 9.3 (796 reviews) | 

---
## Pricing

### Reply

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Discover Reply.io and take it for a spin 

Key Features:
- AI Sequence generator 
- 200 B2B data search credits 
- Jason AI

[Browse all 5 editions](https://www.g2.com/products/reply/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Reply** | N/A | N/A |
| **monday CRM** | 7.9/10 | 721 |

#### Sales Force Automation

| Feature | Reply | monday CRM | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.6 (557 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.8 (471 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.6 (564 reviews) | 
| **Task / Activity Management** | Not enough data | 8.8 (587 reviews) | 
| **Territory & Quota Management** | Not enough data | 7.6 (442 reviews) | 
| **Desktop Integration** | Not enough data | 8.3 (496 reviews) | 
| **Product & Price List Management** | Not enough data | 7.7 (447 reviews) | 
| **Quote & Order Management** | Not enough data | 7.5 (450 reviews) | 
| **Customer Contract Management** | Not enough data | 7.9 (477 reviews) | 

#### Marketing Automation

| Feature | Reply | monday CRM | 
|---|---|---|
| **Email Marketing** | Not enough data | 7.5 (463 reviews) | 
| **Campaign Management** | Not enough data | 7.7 (463 reviews) | 
| **Lead Management** | Not enough data | 8.6 (542 reviews) | 
| **Marketing ROI Analytics** | Not enough data | 7.5 (437 reviews) | 

#### Customer Support

| Feature | Reply | monday CRM | 
|---|---|---|
| **Case Management** | Not enough data | 8.2 (471 reviews) | 
| **Customer Support Portal** | Not enough data | 7.8 (409 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (433 reviews) | 
| **Call Center Features** | Not enough data | 7.0 (392 reviews) | 
| **Support Analytics** | Not enough data | 7.8 (446 reviews) | 

#### Reporting & Analytics

| Feature | Reply | monday CRM | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (516 reviews) | 
| **Dashboards** | Not enough data | 8.7 (568 reviews) | 
| **Forecasting** | Not enough data | 8.0 (466 reviews) | 

#### Mobile & Social

| Feature | Reply | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 7.9 (388 reviews) | 
| **Social Network Integration** | Not enough data | 7.2 (344 reviews) | 
| **Mobile User Support** | Not enough data | 7.7 (470 reviews) | 

#### Platform

| Feature | Reply | monday CRM | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (530 reviews) | 
| **Workflow Capability** | Not enough data | 8.7 (521 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (517 reviews) | 
| **Internationalization** | Not enough data | 8.1 (438 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 7.6 (387 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 8.0 (473 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (509 reviews) | 
| **Output Document Generation** | Not enough data | 7.8 (436 reviews) | 

#### Integration

| Feature | Reply | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (468 reviews) | 
| **Integration APIs** | Not enough data | 7.9 (418 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.0 (413 reviews) | 

#### Generative AI

| Feature | Reply | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (314 reviews) | 

#### Agentic AI - CRM

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (61 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (58 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (59 reviews) | 
| **Decision Making** | Not enough data | 7.1 (60 reviews) | 

### Sales Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Reply** | 8.6/10 | 73 |
| **monday CRM** | N/A | N/A |

#### Data Availability

| Feature | Reply | monday CRM | 
|---|---|---|
| **Contact Data Availability** | 8.2 (60 reviews) | Not enough data | 
| **Company Data Availability** | 8.1 (61 reviews) | Not enough data | 
| **Industry Research Availability** | 7.9 (56 reviews) | Not enough data | 
| **Technographic Data Availability** | 7.6 (27 reviews) | Not enough data | 

#### Data Accuracy

| Feature | Reply | monday CRM | 
|---|---|---|
| **Contact Data Accuracy** | 8.2 (57 reviews) | Not enough data | 
| **Company Data Accuracy** | 8.3 (55 reviews) | Not enough data | 
| **Technographic Data Accuracy** | 8.2 (27 reviews) | Not enough data | 

#### Agentic AI - Sales Intelligence

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Platform

| Feature | Reply | monday CRM | 
|---|---|---|
| **Internationalization** | 8.9 (61 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.1 (64 reviews) | Not enough data | 
| **Performance and Reliability** | 9.2 (65 reviews) | Not enough data | 
| **Reporting/Dashboards** | 9.3 (65 reviews) | Not enough data | 
| **Mobile User Support** | 8.4 (58 reviews) | Not enough data | 
| **APIs** | 8.6 (60 reviews) | Not enough data | 

#### Features

| Feature | Reply | monday CRM | 
|---|---|---|
| **Lead Builder** | 8.7 (58 reviews) | Not enough data | 
| **Integration to CRM/Marketing Automation** | 8.9 (59 reviews) | Not enough data | 
| **Data Cleaning/Enrichment** | 8.5 (56 reviews) | Not enough data | 
| **Data Segmentation/Filtering** | 8.9 (55 reviews) | Not enough data | 
| **Search** | 8.9 (59 reviews) | Not enough data | 
| **News/People Alerts** | 8.1 (53 reviews) | Not enough data | 
| **Connections** | 8.4 (52 reviews) | Not enough data | 
| **Reporting** | 9.2 (55 reviews) | Not enough data | 
| **Messaging** | 9.4 (56 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Reply** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Lead Generation

| Feature | Reply | monday CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Reply** | 8.2/10 | 75 |
| **monday CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Reply | monday CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 8.1 (73 reviews) | Not enough data | 
| **Lead Qualification** | 8.3 (69 reviews) | Not enough data | 
| **Lead Follow-up** | 9.4 (69 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.5 (66 reviews) | Not enough data | 

#### Organization

| Feature | Reply | monday CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.4 (67 reviews) | Not enough data | 
| **Data Entry** | 8.8 (68 reviews) | Not enough data | 
| **Integrations / APIs** | 8.7 (68 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Reply | monday CRM | 
|---|---|---|
| **Coaching ** | 8.3 (67 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (71 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Reply | monday CRM | 
|---|---|---|
| **ROI Forecasting ** | 7.8 (65 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (65 reviews) | Not enough data | 

#### Generative AI

| Feature | Reply | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.5 (42 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (41 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 7.5 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 7.5 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.8 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (6 reviews) | Not enough data | 
| **Decision Making** | 7.8 (6 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Reply** | 7.7/10 | 658 |
| **monday CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Reply | monday CRM | 
|---|---|---|
| **Task Management** | 8.0 (440 reviews) ✓ Verified | Not enough data | 
| **Email Tracking/Automation** | 9.1 (598 reviews) ✓ Verified | Not enough data | 
| **Calls and Voice** | 7.4 (305 reviews) ✓ Verified | Not enough data | 
| **Other Outreach Options ** | 8.3 (393 reviews) ✓ Verified | Not enough data | 
| **CRM Integration** | 8.0 (414 reviews) ✓ Verified | Not enough data | 
| **Calendar** | 7.9 (279 reviews) | Not enough data | 
| **Shared Records** | 8.0 (275 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Reply | monday CRM | 
|---|---|---|
| **Content Management** | 8.2 (396 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 8.6 (471 reviews) ✓ Verified | Not enough data | 
| **Workflow Performance** | 8.5 (461 reviews) ✓ Verified | Not enough data | 
| **Sales Coaching and Insights** | 8.0 (374 reviews) | Not enough data | 
| **Gamification** | 7.2 (258 reviews) | Not enough data | 

#### AI and Automation

| Feature | Reply | monday CRM | 
|---|---|---|
| **Lead Prioritization** | 8.0 (280 reviews) | Not enough data | 
| **Lead Scoring** | 7.8 (276 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 8.4 (303 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.5 (259 reviews) | Not enough data | 
| **Machine Learning** | 7.9 (272 reviews) | Not enough data | 

#### Generative AI

| Feature | Reply | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.1 (154 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (43 reviews) | Not enough data | 
| **Multi-step Planning** | 6.5 (42 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (42 reviews) | Not enough data | 
| **Adaptive Learning** | 6.7 (41 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (42 reviews) | Not enough data | 
| **Proactive Assistance** | 6.6 (41 reviews) | Not enough data | 
| **Decision Making** | 6.6 (40 reviews) | Not enough data | 

### Lead Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Reply** | 8.6/10 | 100 |
| **monday CRM** | N/A | N/A |

#### Lead Intelligence

| Feature | Reply | monday CRM | 
|---|---|---|
| **Lead Validation** | 8.9 (87 reviews) | Not enough data | 
| **Lead Enrichment** | 8.7 (87 reviews) | Not enough data | 
| **Lead Quality** | 8.5 (87 reviews) | Not enough data | 
| **Lead Analysis** | 8.6 (86 reviews) | Not enough data | 
| **Browser Extension** | 8.3 (86 reviews) | Not enough data | 

#### Agentic AI - Lead Intelligence

| Feature | Reply | monday CRM | 
|---|---|---|
| **Cross-system Integration** | 8.7 (9 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Reply** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Automation

| Feature | Reply | monday CRM | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Reply | monday CRM | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Reply | monday CRM | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Reply | monday CRM | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Reply** | N/A | N/A |
| **monday CRM** | 7.8/10 | 292 |

#### Agentic AI - Sales Performance Management

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (28 reviews) | 

#### Incentives

| Feature | Reply | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (215 reviews) | 
| **Triggers** | Not enough data | 7.7 (231 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (209 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (221 reviews) | 

#### Personalization

| Feature | Reply | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (258 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (245 reviews) | 
| **Dashboards** | Not enough data | 8.9 (274 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (246 reviews) | 

#### Administrative

| Feature | Reply | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (253 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (246 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (199 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Reply** | 7.7/10 | 726 |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (26 reviews) | 7.4 (24 reviews) | 
| **Multi-step Planning** | 7.0 (27 reviews) | 7.6 (24 reviews) | 
| **Cross-system Integration** | 7.0 (26 reviews) | 7.6 (24 reviews) | 
| **Adaptive Learning** | 6.7 (26 reviews) | 7.0 (24 reviews) | 
| **Natural Language Interaction** | 6.5 (26 reviews) | 6.9 (24 reviews) | 
| **Proactive Assistance** | 6.7 (26 reviews) | 6.9 (24 reviews) | 
| **Decision Making** | 6.4 (26 reviews) | 7.3 (24 reviews) | 

#### Analytics

| Feature | Reply | monday CRM | 
|---|---|---|
| **Open Rates** | 8.6 (671 reviews) | 8.1 (167 reviews) | 
| **Link Activity** | 8.2 (486 reviews) | 7.9 (143 reviews) | 
| **Attachment Activity** | 8.1 (448 reviews) | Feature Not Available | 

#### Customizations

| Feature | Reply | monday CRM | 
|---|---|---|
| **Email Platform Integration** | 8.7 (568 reviews) | 8.1 (187 reviews) | 
| **Email Scheduling** | 9.0 (661 reviews) | 8.2 (94 reviews) | 
| **Notifications** | 8.4 (567 reviews) | 8.5 (191 reviews) | 
| **Email Categorization** | 8.5 (542 reviews) | 7.9 (88 reviews) | 
| **Templates** | 8.6 (601 reviews) | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Reply | monday CRM | 
|---|---|---|
| **AI Text Generation** | 7.9 (145 reviews) | 7.4 (132 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Reply** | 8.1/10 | 100 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Reply | monday CRM | 
|---|---|---|
| **Record Calls** | 8.0 (58 reviews) ✓ Verified | Not enough data | 
| **Generate Location** | 8.2 (61 reviews) ✓ Verified | Not enough data | 
| **Call Types** | 7.9 (61 reviews) ✓ Verified | Not enough data | 
| **Click-to-Call** | 8.4 (59 reviews) | Not enough data | 
| **Auto Dialer** | 6.4 (6 reviews) | Not enough data | 

#### Contacts

| Feature | Reply | monday CRM | 
|---|---|---|
| **Personalization** | 8.9 (84 reviews) ✓ Verified | Not enough data | 
| **Information Locater** | 8.6 (64 reviews) ✓ Verified | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) ✓ Verified | Not enough data | 

#### Insights

| Feature | Reply | monday CRM | 
|---|---|---|
| **Notes** | 8.6 (69 reviews) ✓ Verified | Not enough data | 
| **Daily Summary** | 8.6 (73 reviews) ✓ Verified | Not enough data | 
| **Automated Voicemails** | 8.0 (54 reviews) ✓ Verified | Not enough data | 
| **Automated Emails** | 9.1 (87 reviews) ✓ Verified | Not enough data | 
| **Sorts Prospects** | 8.5 (68 reviews) ✓ Verified | Not enough data | 
| **Automated Note Taking** | 6.0 (5 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Reply** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Reply | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to Reply (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence), [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs)

**Unique to monday CRM (2):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Reply | monday CRM | 
|---|---|---|
| **Small-Business** | 80.7% | 78.9% | 
| **Mid-Market** | 17.2% | 18.3% | 
| **Enterprise** | 2.1% | 2.8% | 

### By Industry

#### Reply

- **Computer Software:** 18.2%
- **Marketing and Advertising:** 16.3%
- **Information Technology and Services:** 11.7%
- **Financial Services:** 5.6%
- **Staffing and Recruiting:** 5.1%
- **Internet:** 3.5%
- **Venture Capital & Private Equity:** 2.8%
- **Management Consulting:** 2.0%
- **Computer & Network Security:** 1.3%
- **Telecommunications:** 1.1%
- **Other:** 32.5%

#### monday CRM

- **Marketing and Advertising:** 12.4%
- **Information Technology and Services:** 7.7%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.7%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.8%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.3%
- **Other:** 53.2%

---
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- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (812 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2037 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (660 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)

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## Top Discussions

### Reply

- Title: [How does the AB test algorithm work, does the system send the best emails? Where to see examples of efficient tunnels, for different fields of activity.](https://www.g2.com/discussions/how-does-the-ab-test-algorithm-work-does-the-system-send-the-best-emails-where-to-see-examples-of-efficient-tunnels-for-different-fields-of-activity) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Alekas, thanks for the question! 

With A/B testing you create several options of an email that are equally distributed among the contacts on your list...."
- Title: [When exactly would Linked-in be automated completely i am really excited about that part.](https://www.g2.com/discussions/52207-when-exactly-would-linked-in-be-automated-completely-i-am-really-excited-about-that-part) — 2 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Javel, thank you for your interest! LinkedIn automation is expected to appear in Reply this autumn 🙌"
- Title: [What key feature beside the automated emails do you find the most helpful in outreach sequences?](https://www.g2.com/discussions/43603-what-key-feature-beside-the-automated-emails-do-you-find-the-most-helpful-in-outreach-sequences) — 2 comments, 1 upvote
  > **Top comment:** "Depending on your industry and the source of contacts, sms can be very affective, though it should be used with a light touch."
- Title: [Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?](https://www.g2.com/discussions/33801-is-there-any-plans-to-implement-importing-phone-numbers-from-linkedin-into-the-chrome-extensions) — 2 comments, 1 upvote
  > **Top comment:** "Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortly"
- Title: [Have you considered implementing the lead scoring and custom size of A/B test group?](https://www.g2.com/discussions/33247-have-you-considered-implementing-the-lead-scoring-and-custom-size-of-a-b-test-group) — 2 comments
  > **Top comment:** "Hi Vladyslav, great question. 
Though the idea is great, it isn't included in Reply's roadmap for this year :( Anyway, I'm passing it on to the product team..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/reply-vs-monday-crm)