Introducing G2.ai, the future of software buying.Try now
Compare Replicant and Talkdesk 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Replicant
Star Rating
(45)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReplicantTalkdesk
Star Rating
(2,500)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Quality of Support with a score of 8.8, while Replicant shines even brighter with a score of 9.6, indicating that users find Replicant's support team more responsive and helpful.
- Reviewers mention that Talkdesk's Ease of Use is rated at 9.1, which is slightly lower than Replicant's 9.4, suggesting that users find Replicant's interface more intuitive and user-friendly.
- G2 users highlight Talkdesk's Ticket Creation User Experience with a score of 8.9, but they note that Replicant's automation features, particularly in Response Automation (8.3), could be improved for a smoother workflow.
- Users on G2 report that Talkdesk's Call Routing capabilities are rated at 9.0, which is superior to Replicant's 7.8, indicating that Talkdesk provides a more efficient system for directing calls to the appropriate agents.
- Reviewers mention that Talkdesk's Performance Analysis features score 9.1, while Replicant's performance evaluation tools are rated lower, suggesting that Talkdesk offers more robust analytics for monitoring agent performance.
- Users say that while both platforms offer Omnichannel support, Talkdesk's score of 8.2 is notably lower than Replicant's capabilities, indicating that users find Replicant's integration across various communication channels more seamless and effective.
Pricing
Entry-Level Pricing
Replicant
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Replicant
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
9.0
32
8.9
2,032
Ease of Use
9.3
32
9.1
2,042
Ease of Setup
9.2
27
8.8
1,066
Ease of Admin
9.4
25
8.9
930
Quality of Support
9.5
32
8.8
1,810
Has the product been a good partner in doing business?
9.4
24
8.9
914
Product Direction (% positive)
9.6
26
8.7
1,940
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.8
52
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
Not enough data
9.2
821
|
Verified
Not enough data
8.6
542
|
Verified
Not enough data
8.4
527
|
Verified
Not enough data
8.3
518
|
Verified
Not enough data
8.5
548
|
Verified
Generative AI
Not enough data
8.2
185
Functions
Not enough data
8.9
963
|
Verified
Not enough data
9.0
984
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
31
Not enough data
8.7
31
Not enough data
8.4
31
Not enough data
8.4
31
Administrative
Not enough data
8.8
913
|
Verified
Not enough data
9.1
929
|
Verified
Not enough data
8.8
1017
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.2
11
Not enough data
9.1
11
Not enough data
8.5
11
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
10
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
8.1
7
Not enough data
Workforce Management
Not enough data
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Administration
Not enough data
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Platform
Not enough data
8.3
189
Not enough data
7.9
198
7.0
5
8.8
221
7.8
6
9.0
223
5.3
5
9.0
222
7.9
7
8.9
212
7.5
6
8.8
214
Generative AI
Not enough data
7.8
100
Workforce Management
6.7
5
9.1
220
Not enough data
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
24
Not enough data
8.6
24
Not enough data
9.0
24
Not enough data
9.0
24
Administrative
8.0
5
9.2
224
8.8
7
8.9
228
Customer Support
8.7
10
8.4
74
8.6
11
8.3
75
8.2
11
8.3
75
Automation
8.8
11
8.2
73
8.2
11
8.4
74
8.0
11
8.3
74
Artificial Intelligence
8.2
11
8.2
75
8.5
9
8.4
74
8.5
11
8.1
70
Generative AI
8.5
10
Not enough data
Self-Service Experience
8.3
11
Not enough data
7.6
12
Not enough data
Feature Not Available
Not enough data
8.0
11
Not enough data
8.7
14
Not enough data
Self-Service Platform
8.7
14
Not enough data
9.3
14
Not enough data
8.9
14
Not enough data
8.9
14
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
39
Not enough data
8.2
39
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.6
38
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
39
Not enough data
8.5
39
Not enough data
8.2
39
Not enough data
8.6
42
Automation
Not enough data
8.2
40
Not enough data
8.5
39
Not enough data
8.2
38
Autonomy
Not enough data
8.1
37
Not enough data
8.5
38
Not enough data
8.1
38
Not enough data
8.2
38
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Replicant and Talkdesk are categorized as Customer Service Automation, Speech Analytics, and Call Center Infrastructure (CCI)
Unique Categories
Replicant is categorized as AI Agents For Business Operations and Customer Self-Service
Talkdesk is categorized as AI Customer Support Agents, Contact Center Quality Assurance, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, Contact Center, and AI Voice Assistants
Reviews
Reviewers' Company Size
Replicant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
13.6%
Transportation/Trucking/Railroad
11.4%
Insurance
11.4%
Health, Wellness and Fitness
11.4%
Retail
9.1%
Other
43.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
Replicant has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
