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At a Glance
Market Segments
Small-Business (64.7% of reviews)
Small-Business (43.3% of reviews)
Entry-Level Pricing
Free 1 User
Starting at $24.90
Remote Utilities
Star Rating
(17)4.3 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansTeamViewer
Star Rating
(3,697)4.5 out of 5
Market Segments
Small-Business (43.3% of reviews)
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in screen sharing with a score of 9.3, while Remote Utilities falls short with a score of 7.3. Reviewers mention that TeamViewer's screen sharing is seamless and reliable, making it a preferred choice for remote presentations.
- Reviewers mention that TeamViewer's file sharing capabilities are superior, scoring 9.1 compared to Remote Utilities' 8.3. Users on G2 appreciate the ease of transferring files during remote sessions, highlighting TeamViewer's intuitive interface.
- G2 users report that TeamViewer offers better quality of support with a score of 8.6, while Remote Utilities has a lower score of 7.7. Users say that TeamViewer's customer service is responsive and helpful, which is crucial for businesses relying on remote access.
- Users say that TeamViewer's unattended remote access feature is highly rated at 9.1, whereas Remote Utilities scores 7.8. Reviewers mention that TeamViewer allows for easy setup and management of unattended sessions, which is essential for IT support teams.
- Reviewers mention that TeamViewer's multi-session handling is rated at 9.0, making it easier to manage multiple connections simultaneously, while Remote Utilities does not perform as well in this area. Users appreciate the efficiency this brings to their workflow.
- Users on G2 report that TeamViewer's real-time assistance feature scores 9.6, significantly higher than Remote Utilities' performance. Reviewers say that this feature enhances collaboration and support during remote sessions, making TeamViewer a standout choice for teams.
Pricing
Entry-Level Pricing
Remote Utilities
FREE
Free
1 User
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Remote Utilities
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
8.8
14
9.1
2,973
Ease of Use
8.3
14
9.1
3,110
Ease of Setup
9.4
6
9.1
918
Ease of Admin
Not enough data
8.9
677
Quality of Support
7.9
12
8.7
2,550
Has the product been a good partner in doing business?
Not enough data
8.6
634
Product Direction (% positive)
9.0
12
8.7
2,866
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
9.4
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.3
49
Not enough data
9.0
50
Not enough data
9.2
50
Not enough data
8.8
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.3
7
Service Management
Not enough data
9.5
50
Not enough data
9.0
7
Not enough data
8.1
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.8
8
Presenter Tools
Not enough data
8.9
862
Not enough data
8.5
785
Not enough data
9.2
934
|
Verified
Not enough data
8.8
833
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
808
|
Verified
Not enough data
8.7
791
|
Verified
Application Tools
Not enough data
8.8
869
|
Verified
Not enough data
8.9
824
|
Verified
Not enough data
8.7
806
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
37
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
16
Not enough data
9.2
15
Not enough data
9.0
17
Not enough data
9.1
17
Monitoring - Network Monitoring
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
9.3
7
Management
Not enough data
9.2
16
Not enough data
9.3
16
Not enough data
9.1
17
Analytics - Network Monitoring
Not enough data
8.6
7
Not enough data
8.6
7
Security - Network Monitoring
Not enough data
9.0
7
Not enough data
9.3
7
Not enough data
8.8
7
Network Performance - Network Monitoring
Not enough data
8.6
7
Not enough data
9.3
7
AI Automation - Network Monitoring
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.0
7
Agentic AI - Network Monitoring
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.9
6
Asset Inventory
Not enough data
8.5
25
Not enough data
8.5
25
Not enough data
8.5
24
Not enough data
7.6
23
Not enough data
8.4
25
Generative AI
Not enough data
8.1
18
Not enough data
8.3
18
Agentic AI - IT Asset Management
Not enough data
8.1
13
Not enough data
8.1
13
Not enough data
8.5
13
Not enough data
7.7
13
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
8.1
13
Management
Not enough data
9.2
24
Not enough data
8.8
24
Not enough data
8.3
19
Not enough data
7.7
21
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
6
9.2
540
8.6
6
9.1
533
8.0
5
8.9
484
9.0
5
9.0
510
Not enough data
8.9
494
Not enough data
9.0
502
Maintenance
Not enough data
9.0
498
9.7
5
8.9
464
Communication
8.3
6
9.0
495
Not enough data
8.6
440
Feature Not Available
8.7
443
Feature Not Available
8.8
465
Security
Not enough data
9.0
457
9.3
5
9.0
462
Device Support
Feature Not Available
8.9
489
Not enough data
9.1
498
7.7
5
9.1
496
Performance
Feature Not Available
9.0
469
Administration
Not enough data
9.3
21
Not enough data
9.3
20
Not enough data
9.4
21
Security
Not enough data
9.3
20
Not enough data
8.9
19
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.8
28
Operating System
Not enough data
9.6
30
Not enough data
9.1
28
Not enough data
8.9
30
Management
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
9.0
27
Not enough data
8.6
27
Not enough data
8.9
29
Security
Not enough data
8.7
28
Not enough data
9.0
30
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Analysis
Not enough data
9.1
17
Platform
Not enough data
9.4
18
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.9
16
Not enough data
9.6
16
Security
Not enough data
9.3
16
Not enough data
9.4
14
Not enough data
9.3
14
Not enough data
9.8
14
Not enough data
9.3
14
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
9
8.8
1394
Feature Not Available
8.7
1305
Feature Not Available
8.6
1300
8.3
8
8.6
1282
Feature Not Available
8.7
1319
7.8
9
8.7
1392
8.5
9
8.9
1459
Platform
8.5
8
8.9
1407
Feature Not Available
8.7
1366
Feature Not Available
8.7
1331
7.8
9
9.1
1493
Security
8.0
9
8.6
1193
Feature Not Available
8.8
1338
Feature Not Available
8.7
1282
Categories
Categories
Shared Categories
Remote Utilities and TeamViewer are categorized as Remote Support and Remote Desktop
Unique Categories
Remote Utilities has no unique categories
Reviews
Reviewers' Company Size
Remote Utilities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.6%
Computer Software
11.8%
Civic & Social Organization
11.8%
Telecommunications
5.9%
Restaurants
5.9%
Other
47.1%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.8%
Discussions
What is Remote Utilities host used for?
2 Comments
CS
Remote Utilities Host is primarily used for unattended access as it can run as a service and restart with Windows, allowing IT professionals or other users...Read more
Can I use Remote Utilities for legal requisitions?
1 Comment
CS
Yes, Remote Utilities can be used for legal requisitions, provided it is utilized in compliance with applicable laws and regulations, ensuring proper...Read more
What is remote control Utilities?
1 Comment
CS
Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote...Read more
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
Somewhat expensive licenses?
4 Comments
G2
You may logon to your teamviewer account on the teamviewer website to manage your licenses, there you will see an overview of available licenses, used...Read more
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