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At a Glance
Market Segments
Small-Business (64.7% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
Free 1 User
No pricing available
Remote Utilities
Star Rating
(17)4.3 out of 5
Market Segments
Small-Business (64.7% of reviews)
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Remote Utilities excels in "Unattended Remote Access" with a score of 9.2, allowing seamless access to devices without user intervention, while ConnectWise ScreenConnect also performs well in this area with a score of 9.2, but some users feel it could be more intuitive.
- Reviewers mention that ConnectWise ScreenConnect shines in "Screen Sharing" with a high score of 9.7, providing a smooth experience for collaborative sessions, whereas Remote Utilities has a lower score of 7.3, indicating room for improvement in this feature.
- G2 users highlight the "Quality of Support" as a strong point for ConnectWise ScreenConnect, scoring 8.8, with many praising the responsiveness and helpfulness of the support team, while Remote Utilities lags behind at 7.7, with some users expressing frustration over slower response times.
- Users on G2 appreciate the "Session Recording" feature in both products, with Remote Utilities scoring 9.1 and ConnectWise ScreenConnect at 8.8, but reviewers say that Remote Utilities offers more flexibility in accessing recorded sessions, making it a preferred choice for some users.
- Reviewers mention that ConnectWise ScreenConnect's "Multi-Monitor Support" is rated highly at 9.5, allowing users to easily navigate between multiple screens during remote sessions, while Remote Utilities, with a score of 8.9, is seen as slightly less effective in managing multiple displays.
- Users report that Remote Utilities has a strong "File Sharing" capability with a score of 8.5, but ConnectWise ScreenConnect edges ahead with a score of 9.3, with users noting its ease of use and reliability in transferring files during remote sessions.
Pricing
Entry-Level Pricing
Remote Utilities
FREE
Free
1 User
- All features
- Connection alert window on the remote side
- 10 remote PCs per user or organization
ScreenConnect
No pricing availableFree Trial
Remote Utilities
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.8
14
9.3
402
Ease of Use
8.3
14
9.3
405
Ease of Setup
9.4
6
8.9
330
Ease of Admin
Not enough data
8.9
327
Quality of Support
7.9
12
8.8
345
Has the product been a good partner in doing business?
Not enough data
9.1
312
Product Direction (% positive)
9.0
12
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
6
9.6
44
8.6
6
9.2
43
8.0
5
9.0
40
9.0
5
9.3
46
Not enough data
9.1
45
Not enough data
8.9
46
Maintenance
Not enough data
9.3
46
9.7
5
8.8
35
Communication
8.3
6
8.9
43
Not enough data
7.6
29
Feature Not Available
Feature Not Available
Feature Not Available
8.2
37
Security
Not enough data
8.8
31
9.3
5
8.8
36
Device Support
Feature Not Available
8.0
40
Not enough data
8.8
40
7.7
5
8.8
40
Performance
Feature Not Available
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
7.8
9
8.9
95
Feature Not Available
8.7
87
Feature Not Available
8.4
89
8.3
8
8.7
78
Feature Not Available
8.9
81
7.8
9
9.3
106
8.5
9
Feature Not Available
Platform
8.5
8
9.0
97
Feature Not Available
7.8
81
Feature Not Available
7.9
82
7.8
9
9.5
107
Security
8.0
9
Feature Not Available
Feature Not Available
9.0
89
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Remote Utilities and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
Remote Utilities has no unique categories
Reviews
Reviewers' Company Size
Remote Utilities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.6%
Computer Software
11.8%
Civic & Social Organization
11.8%
Telecommunications
5.9%
Restaurants
5.9%
Other
47.1%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
What is Remote Utilities host used for?
2 Comments
CS
Remote Utilities Host is primarily used for unattended access as it can run as a service and restart with Windows, allowing IT professionals or other users...Read more
How can I connect to multiple computers at same time?
1 Comment
CS
Hi Rafael,
With Remote Utilities, you can connect to multiple computers simultaneously by opening multiple Full Control view tabs. Each tab represents a...Read more
What is remote control Utilities?
1 Comment
CS
Remote Control Utilities refers to our product, Remote Utilities, which is a versatile remote control software allowing users to access and manage remote...Read more
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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