Link copied to clipboard # Atera IT Management vs ServiceNow IT Service Management Comparison - What are their main differences? Share [ Export ](/compare/atera-it-management/servicenow-it-service-management/export.csv) AteraServiceNow IT Service...[+ Add Product](#) Pricing **Atera IT Management** Free Trial **$129.00** Per User Per Month · Pro **$179.00** Per User Per Month · Growth **$209.00** Per User Per Month · Power **Custom Quote Available** · Superpower Show more **ServiceNow IT Service Management** **Contact Vendor for Pricing** · Basic **Pricing Insights** from reviews Perceived Cost **Atera IT Management** $$$$$ **ServiceNow IT Service Management** $$$$$ Average Discount **Atera IT Management** 7% **ServiceNow IT Service Management** 15%8% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Atera IT Management** 6 months Based on 100 responses **ServiceNow IT Service Management** 6 months Based on 100 responses Return on Investment **Atera IT Management** 6 months Based on 100 responses **ServiceNow IT Service Management** 6 months Based on 100 responses ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Atera IT Management** Ease of Use (595) Features (392) Missing Features (269) Limited Features (199) **ServiceNow IT Service Management** Ease of Use (168) Incident Management (112) Learning Curve (72) Expensive (60) Integrations **Atera IT Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image") Acronis Cyber Protect ](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3fd8f9158be4ebbfc181b2580fb709af/acronis-cyber-protect-cloud-now-acronis-cyber-platform.png "Product Avatar Image") Acronis Cyber Protect Cloud ](https://www.g2.com/products/acronis-cyber-protect-cloud-now-acronis-cyber-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_32a91044a1cccaa46cc7b9802c9a9b34/anydesk.png "Product Avatar Image") AnyDesk ](https://www.g2.com/products/anydesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2801e063dbd86940bf2a1589a8f0411c/axcient-x360cloud.png "Product Avatar Image") Axcient x360Cloud ](https://www.g2.com/products/axcient-x360cloud/reviews)[ View all ](https://www.g2.com/products/atera-it-management/integrations) **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) Screenshots **Atera IT Management** ![Atera IT Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1881456/Customers_Dashboard.png) **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) **Ratings** from reviews Meets Requirements **Atera IT Management** **8.8** /10 Based on 992 responses **ServiceNow IT Service Management** **8.9** /10 Based on 941 responses Ease of Use **Atera IT Management** **9.2** /10 Based on 1,146 responses **ServiceNow IT Service Management** **8.5** /10 Based on 1,483 responses Ease of Setup **Atera IT Management** **9.1** /10 Based on 998 responses **ServiceNow IT Service Management** **8.2** /10 Based on 794 responses Ease of Admin **Atera IT Management** **9.0** /10 Based on 638 responses **ServiceNow IT Service Management** **8.6** /10 Based on 350 responses Quality of Support **Atera IT Management** **9.0** /10 Based on 944 responses **ServiceNow IT Service Management** **8.6** /10 Based on 1,088 responses Has the product been a good partner in doing business? **Atera IT Management** **9.2** /10 Based on 627 responses **ServiceNow IT Service Management** **8.8** /10 Based on 345 responses Product Direction (% positive) **Atera IT Management** **9.3** /10 Based on 963 responses **ServiceNow IT Service Management** **8.9** /10 Based on 937 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **8.1** /10 Based on 190 responses **8.8** /10 Based on 789 responses Service Desk **8.2** /10 Based on 245 responses **8.5** /10 Based on 431 responses AI IT Agents **7.8** /10 Based on 33 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Help Desk **8.1** /10 Based on 360 responses Not enough data Remote Monitoring & Management (RMM) **8.2** /10 Based on 859 responses Not enough data Unified Endpoint Management (UEM) **7.5** /10 Based on 41 responses Not enough data Network Monitoring **8.1** /10 Based on 316 responses Not enough data Incident Management Not enough data **8.3** /10 Based on 325 responses IT Asset Management **7.9** /10 Based on 242 responses Not enough data AI Agents For Business Operations **9.4** /10 Based on 23 responses Not enough data Remote Support **7.8** /10 Based on 487 responses Not enough data Endpoint Management **7.2** /10 Based on 286 responses Not enough data Enterprise IT Management **8.4** /10 Based on 96 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 55.7% Mid-Market(51-1000 emp.) 31.0% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 55.7% Mid-Market(51-1000 emp.) 31.0% Enterprise(\> 1000 emp.) 13.4% Small-Business(50 or fewer emp.) 6.0% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.7% Small-Business(50 or fewer emp.) 6.0% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.7% **Reviewers' Industry** [![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management")](https://www.g2.com/products/atera-it-management/reviews) Atera IT Management Information Technology and Services 30.9% Computer & Network Security 12.1% Manufacturing 3.2% Consumer Services 3.1% Marketing and Advertising 2.7% Other 48.0% [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 23.9% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 5.9% Computer & Network Security 3.7% Other 52.5% Alternatives **Atera IT Management Alternatives** ![Kaseya VSA](https://images.g2crowd.com/uploads/product/hd_favicon/ecb9bdd754b02209baddf11f0297f045/kaseya-vsa.svg "Kaseya VSA") [ Kaseya VSA ](/products/kaseya-vsa/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![Datto RMM](https://images.g2crowd.com/uploads/product/hd_favicon/da4dafebced6fd70e2ee0dc64877752d/datto-rmm.svg "Datto RMM") [ Datto RMM ](/products/datto-rmm/reviews) **ServiceNow IT Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ## Atera vs ServiceNow IT Service... FAQs Generated using AI Last updated: November 13, 2026 ### What is the difference between Atera vs ServiceNow IT Service...? Atera stands out for easier use and setup, while ServiceNow IT Service... is built around broader enterprise service workflows and has a slightly higher overall review volume. | Dimension | [Atera](https://www.g2.com/products/atera-it-management/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.6/5 (1.2k+ reviews) | 4.5/5 (2k+ reviews) | | Largest Segment | Small-Business | Enterprise | | Ease of Setup | 9.1/10 | 8.2/10 | | Quality of Support | 9.0/10 | 8.6/10 | | Top Reviewer-Cited Strength | Recent reviewers highlight remote access, patching, and centralized endpoint management. | Ease of Use, cited in 100+ reviews; reviewers also emphasize workflow automation and centralized service management. | ### How do the pricing models of Atera and ServiceNow IT Service... compare? Atera is the stronger value on reviewer satisfaction, with a 9.2/10 Ease of Doing Business With score versus 8.8/10 for ServiceNow IT Service.... - **Atera:** In recent reviews, technicians praise its affordability and value, particularly for teams managing many devices with fewer technicians. - **ServiceNow IT Service...:** Recent reviewers value its broad workflow capabilities, while describing licensing and implementation costs as substantial, especially for smaller teams. - **Switching considerations:** Recent Atera reviews cite its technician-seat approach as a reason to favor it over per-device alternatives; ServiceNow reviewers describe its investment as worthwhile when an organization can fully use the platform. ### What are the best alternatives to Atera and ServiceNow IT Service...? Freshservice, Kaseya VSA, and NinjaOne are the top three G2-ranked alternatives to Atera and ServiceNow IT Service.... | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Atera](https://www.g2.com/products/atera-it-management/reviews) | 4.6/5 (1.2k+ reviews) | Small-Business | Recent reviewers praise its affordability and value for technician-led device management. | Remote access, patching, and endpoint automation. | | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (2k+ reviews) | Enterprise | Recent reviewers describe licensing and implementation costs as high. | Centralized service workflows and automation. | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1.3k+ reviews) | Mid-Market | — | — | | [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) | 4.0/5 (300+ reviews) | Small-Business | — | — | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5.8k+ reviews) | Mid-Market | — | — | ### Which Remote Monitoring & Management (RMM) features should I prioritize when comparing Atera and ServiceNow IT Service...? Prioritize endpoint monitoring and remote access, patching and automation, service workflows, integrations, and reporting when evaluating Atera and ServiceNow IT Service.... - **Endpoint monitoring and remote access:** Atera reviewers describe centralized device visibility and remote troubleshooting as core daily workflows; ServiceNow reviewers value linking monitoring events with incidents and configuration items. - **Patching and automation:** Atera reviewers highlight scheduled patching and scripts; ServiceNow reviewers cite automation in 85+ reviews and efficiency in 100+ reviews. - **Service workflows and auditability:** ServiceNow reviewers cite service management in 60+ reviews and describe connected incident, request, problem, and change records. Atera reviewers value its combined monitoring and ticket workflows. - **Integrations:** Recent Atera reviews mention AnyDesk and Zapier; ServiceNow reviews mention Jira and Jenkins. G2 reviewers cite Jira integration in 20+ reviews. - **Reporting:** Atera reviewers value operational and patch reports but request more flexible filters; ServiceNow reviewers cite dashboards, SLA tracking, and trend analysis, alongside complexity in cross-module reporting. ### What are the pros and cons of Atera vs ServiceNow IT Service...? Atera’s headline strength is accessible endpoint management and remote support; ServiceNow IT Service...’s is configurable, centralized service management and workflow automation. - **Atera strengths:** Recent reviewers praise ease of use, remote access, patching, automation, and a unified view of devices and tickets. - **Atera trade-offs:** Reviewers request more flexible reporting and scripting, and describe occasional remote-connection friction and advanced settings that take time to learn. - **ServiceNow IT Service... strengths:** Reviewers value connected incident, request, problem, and change workflows, audit trails, integrations, and automation. Ease of Use is cited in 100+ reviews, and Automation in 80+. - **ServiceNow IT Service... trade-offs:** Reviewers cite Learning Curve in 70+ reviews, Expensive in 60+ reviews, and Complexity in 50+ reviews. Advanced configuration and customization can require specialized expertise. ### Is Atera or ServiceNow IT Service... better for small businesses? Atera is the stronger small-business fit because its largest reviewer segment is Small-Business and recent reviewers describe it as affordable and workable for small MSPs and one-person operations. - **Atera:** Small-Business is its largest reviewer segment. Recent reviewers praise its value, technician-focused economics, and ability to support small MSPs and solo operators. - **ServiceNow IT Service...:** Enterprise is its largest reviewer segment. Recent reviewers describe its broad capabilities as valuable when an organization can fully invest in the platform, while noting cost and configuration demands for smaller teams. ### Which Remote Monitoring & Management (RMM) platform has better integrations? Atera and ServiceNow IT Service... show distinct integration signals rather than a clear overall winner: Atera reviewers name endpoint-support tools, while ServiceNow reviewers cite enterprise workflow connections. - **Atera:** Recent reviews mention AnyDesk and Zapier; G2 reviewers mention AnyDesk in 30+ reviews. - **ServiceNow IT Service...:** Recent reviews mention Jira and Jenkins; G2 reviewers mention Jira in 20+ reviews. Reviewers also describe integrations with systems such as SailPoint, Webex, and Bomgar. ### How do Atera and ServiceNow IT Service... compare on customer support? Atera leads ServiceNow IT Service... on Quality of Support by 0.4 points, scoring 9.0/10 versus 8.6/10. - **Atera:** Recent reviewers describe support as responsive, knowledgeable, and easy to reach, including help with setup and ongoing configuration. - **ServiceNow IT Service...:** Recent reviewers praise accessible support and community resources, while support experiences vary across reviews. ### Which is easier to implement, Atera or ServiceNow IT Service...? Atera leads ServiceNow IT Service... on Ease of Setup by 0.9 points, scoring 9.1/10 versus 8.2/10. - **Atera:** Recent reviewers describe initial setup and agent deployment as straightforward, with support calls and videos helping teams get started. - **ServiceNow IT Service...:** Recent reviewers report that basic end-user tasks can be easy to learn, while platform configuration, customization, and module rollouts require more planning and expertise. ### Which product has better Reporting? Reporting is the most frequently mentioned feature across Atera and ServiceNow IT Service... reviews. - **Atera:** Recent reviewers use reports to track patching, device health, tickets, and operational trends, but request more flexible filters and easier customization. Ease of Admin is 9.0/10. - **ServiceNow IT Service...:** Recent reviewers value dashboards for SLA, performance, and incident trends, while describing cross-module analytics and reporting navigation as less intuitive. Ease of Admin is 8.6/10.