Compare Remote Desktop Services and Zoho Assist 
At a Glance
Market Segments
Small-Business (33.8% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
Remote Desktop Services
Star Rating
(140)4.5 out of 5
Market Segments
Small-Business (33.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServicesZoho Assist
Star Rating
(661)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in ease of setup, with many users highlighting how quickly they could get started without needing extensive technical knowledge. One user mentioned, "The setup was easy and didn’t require much technical know-how, so anyone can set it up in just a few minutes."
- Users say that Remote Desktop Services provides a user-friendly interface that facilitates collaboration within organizations. Reviewers appreciate its ability to maintain consistency for each user, making it a reliable tool for team environments.
- According to verified reviews, Zoho Assist stands out for its fast and reliable remote connections, even in low bandwidth situations. Users have praised its performance, stating, "The remote connection is fast and reliable, and it works well even with low bandwidth."
- Reviewers mention that while Remote Desktop Services has a solid performance, it has fewer recent reviews compared to Zoho Assist, which may indicate a decline in user engagement or satisfaction. This could be a concern for potential buyers looking for a product with active user feedback.
- G2 reviewers highlight that Zoho Assist offers useful features like unattended access and file transfer, which enhance its usability for remote support. One user noted, "I also like the clean interface and useful features like unattended access and file transfer," showcasing its practical benefits for everyday tasks.
- Users report that Remote Desktop Services has a strong focus on security and consistency, making it a good choice for organizations that prioritize these aspects. Reviewers have noted its effectiveness in facilitating collaboration and maintaining a secure environment for users.
Pricing
Entry-Level Pricing
Remote Desktop Services
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Remote Desktop Services
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
134
9.2
546
Ease of Use
9.1
134
9.3
558
Ease of Setup
8.9
40
9.3
474
Ease of Admin
8.9
39
9.3
413
Quality of Support
8.5
97
8.9
459
Has the product been a good partner in doing business?
9.1
34
9.2
399
Product Direction (% positive)
8.2
132
9.3
541
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
218
Not enough data
8.5
198
Not enough data
8.3
174
Not enough data
9.3
208
Not enough data
8.5
178
Not enough data
8.6
184
Maintenance
Not enough data
8.6
184
Not enough data
8.2
164
Communication
Not enough data
8.5
182
Not enough data
7.3
148
Not enough data
7.1
150
Not enough data
7.9
149
Security
Not enough data
8.7
160
Not enough data
8.7
154
Device Support
Not enough data
8.3
167
Not enough data
8.9
176
Not enough data
8.8
170
Performance
Not enough data
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.8
53
Feature Not Available
8.5
49
8.3
193
8.5
50
8.1
193
8.4
42
8.1
175
8.4
44
8.2
175
8.0
47
9.2
221
8.9
54
8.5
205
Platform
9.1
50
8.7
201
8.0
35
8.3
190
8.7
51
Feature Not Available
9.0
56
9.2
216
Security
8.1
42
Feature Not Available
8.5
48
Feature Not Available
8.0
42
8.4
163
Categories
Categories
Shared Categories
Remote Desktop Services and Zoho Assist are categorized as Remote Desktop
Unique Categories
Remote Desktop Services has no unique categories
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
Remote Desktop Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
10.8%
Computer Networking
7.9%
Computer & Network Security
6.5%
Non-Profit Organization Management
5.0%
Other
54.0%
Information Technology and Services
26.2%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.0%
Discussions
Remote Desktop Services has no discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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