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Compare Remote Desktop Services and Zoho Assist 
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At a Glance
Market Segments
Small-Business (33.8% of reviews)
Small-Business (70.6% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
Remote Desktop Services
Star Rating
(140)4.5 out of 5
Market Segments
Small-Business (33.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServicesZoho Assist
Star Rating
(625)4.6 out of 5
Market Segments
Small-Business (70.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user satisfaction, boasting a significantly higher overall score compared to Remote Desktop Services. Users appreciate its clean interface and ease of use, making it a preferred choice for daily operations.
- According to verified reviews, Zoho Assist has a much larger volume of recent feedback, with 75 reviews in the last 90 days, indicating a more active user base and ongoing improvements. In contrast, Remote Desktop Services has not received any recent reviews, which may suggest stagnation in user engagement.
- Users say that Zoho Assist's setup process is notably straightforward, allowing technicians to connect and assist users within seconds. This quick access is highlighted as a major advantage over Remote Desktop Services, where users have mentioned some configuration challenges.
- Reviewers mention that both products offer solid features, but Zoho Assist stands out with its unattended access and multi-monitor navigation, which work seamlessly without unnecessary complexity. Users find these features enhance their productivity significantly.
- According to user feedback, Remote Desktop Services is praised for its user-friendly interface and ability to maintain consistency across users in an organization. However, it faces challenges in keeping up with the more advanced features that Zoho Assist offers.
- G2 reviewers highlight that while both products provide good support, Zoho Assist has a slight edge with a higher quality of support rating. Users appreciate the responsiveness and helpfulness of Zoho Assist's support team, which contributes to a smoother user experience.
Pricing
Entry-Level Pricing
Remote Desktop Services
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Remote Desktop Services
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
9.1
134
9.2
512
Ease of Use
9.1
134
9.3
522
Ease of Setup
8.9
40
9.3
438
Ease of Admin
8.9
39
9.3
388
Quality of Support
8.5
97
8.9
431
Has the product been a good partner in doing business?
9.1
34
9.2
376
Product Direction (% positive)
8.2
132
9.3
506
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.8
43
Not enough data
8.4
44
Not enough data
7.7
43
Conferencing Options
Not enough data
7.7
44
Not enough data
7.4
46
Not enough data
7.2
46
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
192
Not enough data
8.5
189
Not enough data
8.3
172
Not enough data
9.3
193
Not enough data
8.5
175
Not enough data
8.6
179
Maintenance
Not enough data
8.6
178
Not enough data
8.2
160
Communication
Not enough data
8.5
176
Not enough data
7.3
146
Not enough data
7.1
146
Not enough data
7.9
147
Security
Not enough data
8.7
155
Not enough data
8.8
152
Device Support
Not enough data
8.3
161
Not enough data
8.9
173
Not enough data
8.8
166
Performance
Not enough data
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.8
53
Feature Not Available
8.5
49
8.2
186
8.5
50
8.1
188
8.4
42
8.1
171
8.4
44
8.1
171
8.0
47
9.2
215
8.9
54
8.5
200
Platform
9.1
50
8.7
197
8.0
35
8.3
185
8.7
51
Feature Not Available
9.0
56
9.2
208
Security
8.1
42
Feature Not Available
8.5
48
Feature Not Available
8.0
42
8.3
159
Categories
Categories
Shared Categories
Remote Desktop Services and Zoho Assist are categorized as Remote Desktop
Unique Categories
Remote Desktop Services has no unique categories
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
Remote Desktop Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
10.8%
Computer Networking
7.9%
Computer & Network Security
6.5%
Non-Profit Organization Management
5.0%
Other
54.0%
Information Technology and Services
26.1%
Computer & Network Security
7.4%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Discussions
Remote Desktop Services has no discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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