# Remote Desktop Services vs Splashtop Remote Access Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Splashtop Remote Access excels in user satisfaction, boasting a higher overall score compared to Remote Desktop Services. Users appreciate its **reliability** and the ability to manage multiple screens seamlessly, making it feel like they are working in the office.
- **According to verified reviews** , Splashtop Remote Access has a significantly larger number of recent reviews, indicating a more active user base and up-to-date feedback. This suggests that potential buyers can trust the insights shared by current users.
- **Users say** that Remote Desktop Services offers a user-friendly interface, which is beneficial for organizations looking for a straightforward setup. However, some users have noted that it may not fully meet their specific workflow needs, leading to configuration challenges.
- **Reviewers mention** that Splashtop Remote Access is particularly praised for its ease of use, with many highlighting how simple it is to connect to computers with multiple monitors. This feature enhances productivity for users who frequently switch between locations.
- **G2 reviewers highlight** that while Remote Desktop Services provides a secure means of maintaining consistency across users, it falls short in terms of overall support quality compared to Splashtop Remote Access, which has received higher ratings for its customer service and support responsiveness.
- **According to recent user feedback** , Splashtop Remote Access not only meets but exceeds expectations in terms of **cross-platform access** and **unattended access** , making it a preferred choice for users who require flexibility and ease of access from various devices.



| | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 140 | 508 | 
| **Largest Market Segment** | Small-Business (33.8% of reviews) | Small-Business (82.4% of reviews) | 
| **Entry Level Price** | No pricing available | $8.25 1 User Per Month | 

---
## Top Pros & Cons

### Remote Desktop Services

Pros:
- Easy Setup (1 reviews)
- User-Friendly (1 reviews)


### Splashtop Remote Access

Pros:
- Ease of Use (61 reviews)
- Easy Setup (35 reviews)

Cons:
- Remote Access Issues (22 reviews)
- Connection Issues (13 reviews)

---
## Ratings Comparison
| Rating | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
  | **Meets Requirements** | 9.1 (134 reviews) | 9.6 (409 reviews) | 
  | **Ease of Use** | 9.1 (134 reviews) | 9.7 (413 reviews) | 
  | **Ease of Setup** | 8.9 (40 reviews) | 9.3 (296 reviews) | 
  | **Ease of Admin** | 8.9 (39 reviews) | 9.5 (245 reviews) | 
  | **Quality of Support** | 8.5 (97 reviews) | 9.3 (273 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (34 reviews) | 9.6 (228 reviews) | 
  | **Product Direction (% positive)** | 8.2 (132 reviews) | 9.1 (391 reviews) | 

---
## Pricing

### Remote Desktop Services

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Splashtop Remote Access

#### Entry-Level Pricing

Plan: Splashtop Remote Access Pro

Price: $8.25 1 User Per Month

Description: Billed annually at $99.
For individuals and small teams who need remote work productivity

Key Features:
- Access up to 10 computers per license
- Two users can remote into the same computer
- Manage multiple users in teams

[Browse all 4 editions](https://www.g2.com/products/splashtop-remote-access/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Remote Desktop Services** | N/A | N/A |
| **Splashtop Remote Access** | N/A | N/A |

#### Communication

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Remote Desktop Services** | N/A | N/A |
| **Splashtop Remote Access** | 8.1/10 | 29 |

#### Presenter Tools

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Live Preview** | Not enough data | 8.7 (22 reviews) | 
| **Notifications Blocker** | Not enough data | 8.0 (22 reviews) | 
| **Remote Control** | Not enough data | 9.7 (25 reviews) | 
| **Switch Presenter** | Not enough data | 8.0 (22 reviews) | 

#### Conferencing Options

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Group Live Chat** | Not enough data | 7.4 (22 reviews) | 
| **Audio Conferencing** | Not enough data | 7.4 (21 reviews) | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Application Tools

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Password Protection** | Not enough data | 8.6 (24 reviews) | 
| **Recording** | Not enough data | 8.3 (23 reviews) | 
| **In-Browser Application** | Not enough data | 9.0 (24 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Decision Making** | Not enough data | 5.6 (6 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Remote Desktop Services** | N/A | N/A |
| **Splashtop Remote Access** | 8.2/10 | 76 |

#### Administration

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.1 (72 reviews) | 
| **File Sharing** | Not enough data | 8.9 (73 reviews) | 
| **Session Recording** | Not enough data | 8.0 (67 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.3 (71 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.4 (68 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.9 (73 reviews) | 

#### Maintenance

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Remote Reboot** | Not enough data | 8.3 (70 reviews) | 
| **Remote Printing** | Not enough data | 8.4 (65 reviews) | 

#### Communication 

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Text Chat** | Not enough data | 8.5 (68 reviews) | 
| **VoIP** | Not enough data | 6.2 (64 reviews) | 
| **Video Conference Call** | Not enough data | 6.1 (64 reviews) | 
| **Screen Annotations** | Not enough data | 6.8 (65 reviews) | 

#### Security

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (66 reviews) | 
| **Compliance** | Not enough data | 8.2 (65 reviews) | 

#### Device Support

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 8.2 (70 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (73 reviews) | 
| **Cross-Platform** | Not enough data | 8.4 (71 reviews) | 

#### Performance

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (67 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Remote Desktop Services** | 8.5/10 | 62 |
| **Splashtop Remote Access** | 8.9/10 | 304 |

#### Administration

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Usage Information** | 8.8 (53 reviews) | 9.0 (217 reviews) | 
| **Integrations** | 8.5 (49 reviews) | 8.9 (157 reviews) | 
| **Diagnostics** | 8.5 (50 reviews) | Feature Not Available | 
| **Session Recording** | 8.4 (42 reviews) | 8.3 (146 reviews) | 
| **Session Transfer** | 8.4 (44 reviews) | 8.5 (151 reviews) | 
| **Unattended Access** | 8.0 (47 reviews) | 9.3 (228 reviews) | 
| **File Sharing** | 8.9 (54 reviews) | 9.2 (226 reviews) | 

#### Platform

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Cross-Platform Access** | 9.1 (50 reviews) | 9.3 (217 reviews) | 
| **Mobile Device Access** | 8.0 (35 reviews) | 8.7 (205 reviews) | 
| **Applications Management** | 8.7 (51 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.0 (56 reviews) | 9.5 (256 reviews) | 

#### Security

| Feature | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Remote Wipe** | 8.1 (42 reviews) | 7.9 (125 reviews) | 
| **Device Management** | 8.5 (48 reviews) | 8.9 (190 reviews) | 
| **Device Enrollment** | 8.0 (42 reviews) | 8.9 (176 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


**Unique to Splashtop Remote Access (2):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Remote Desktop Services | Splashtop Remote Access | 
|---|---|---|
| **Small-Business** | 33.8% | 82.4% | 
| **Mid-Market** | 33.1% | 15.3% | 
| **Enterprise** | 33.1% | 2.2% | 

### By Industry

#### Remote Desktop Services

- **Information Technology and Services:** 15.8%
- **Computer Software:** 10.8%
- **Computer Networking:** 7.9%
- **Computer & Network Security:** 6.5%
- **Non-Profit Organization Management:** 5.0%
- **Real Estate:** 4.3%
- **Financial Services:** 2.9%
- **Construction:** 2.9%
- **Higher Education:** 2.9%
- **Hospital & Health Care:** 2.9%
- **Other:** 38.1%

#### Splashtop Remote Access

- **Accounting:** 10.4%
- **Information Technology and Services:** 10.0%
- **Computer Software:** 4.3%
- **Hospital & Health Care:** 3.7%
- **Retail:** 3.5%
- **Construction:** 3.3%
- **Medical Practice:** 3.3%
- **Computer & Network Security:** 3.3%
- **Non-Profit Organization Management:** 2.9%
- **Law Practice:** 2.4%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Remote Desktop Services

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3952 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) — 4.6/5 stars (109 reviews)
- [Parsec](https://www.g2.com/products/parsec/reviews) — 4.7/5 stars (26 reviews)
- [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) — 4.6/5 stars (17 reviews)
- [Amazon AppStream 2.0](https://www.g2.com/products/amazon-appstream-2-0/reviews) — 4.1/5 stars (15 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)

### Alternatives to Splashtop Remote Access

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3952 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (638 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) — 4.8/5 stars (264 reviews)

---
## Top Discussions

### Remote Desktop Services

No discussions available for this product.

### Splashtop Remote Access

- Title: [How do I print from my clients computer to my printer](https://www.g2.com/discussions/how-do-i-print-from-my-clients-computer-to-my-printer) — 3 comments, 1 upvote
  > **Top comment:** "https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/212725383-REMOTE-PRINT"
- Title: [What is the network traffic like for the streamers?](https://www.g2.com/discussions/what-is-the-network-traffic-like-for-the-streamers) — 2 comments, 1 upvote
  > **Top comment:** "Minimal.  I am connected all day and it barely up-ticks my bandwidth.  They do some tricks with only transmitting the portions of the screen that have..."
- Title: [What does the Splashtop app do?](https://www.g2.com/discussions/what-does-the-splashtop-app-do) — 1 comment
  > **Top comment:** "I use the Splashtop app every day to access computers remotely. It works nearly flawlessly and it is a huge convenience to have. I use it mostly from my..."
- Title: [How does splashtop business work?](https://www.g2.com/discussions/how-does-splashtop-business-work) — 1 comment
  > **Top comment:** "Splashtop allows you to sign into your desktop from any remote location and work just like you are sitting at your desk.  The Splashtop Business version..."
- Title: [How do I restart streamer without reboot the machine? Intel i5 computer running Ubuntu 18.04](https://www.g2.com/discussions/37383-how-do-i-restart-streamer-without-reboot-the-machine-intel-i5-computer-running-ubuntu-18-04) — 1 comment, 1 upvote
  > **Top comment:** "Streamer can be restarted with the commands in the Business app. You can send a remote restart to the streamer on a connected station. Note that is Linux I..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/remote-desktop-services-vs-splashtop-remote-access)