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Compare Remote Desktop Services and SolarWinds DameWare Remote Support 
Featured Products
At a Glance
Market Segments
Small-Business (33.8% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Remote Desktop Services
Star Rating
(140)4.5 out of 5
Market Segments
Small-Business (33.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServicesSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that SolarWinds DameWare Remote Support excels in unattended support, allowing technicians to resolve issues without interrupting end users. This feature is particularly praised for its ability to provide quick resolutions, minimizing downtime.
- Users say that Remote Desktop Services offers a user-friendly interface that simplifies the setup process, making it easier for organizations to implement and manage. This ease of use is frequently highlighted in positive feedback, indicating a smoother onboarding experience.
- Reviewers mention that SolarWinds DameWare Remote Support is lightweight and versatile, with various modules that cater to different needs. This flexibility is appreciated by users who value a tool that can adapt to their specific requirements.
- According to verified reviews, Remote Desktop Services is recognized for its collaboration features, which help maintain consistency across users in an organization. This capability is seen as a significant advantage for teams that rely on seamless communication and collaboration.
- G2 reviewers highlight that while both products have similar scores in terms of meeting requirements, SolarWinds DameWare Remote Support has a slight edge in admin ease, making it easier for IT teams to manage and maintain the software effectively.
- Users express concerns about the overall satisfaction with SolarWinds DameWare Remote Support, as it has a lower G2 Score compared to Remote Desktop Services. This suggests that while it has strong features, it may not fully meet the expectations of all users, especially in comparison to its competitor.
Pricing
Entry-Level Pricing
Remote Desktop Services
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
Remote Desktop Services
No trial information availableSolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.1
134
9.1
60
Ease of Use
9.1
134
9.0
60
Ease of Setup
8.9
40
8.8
41
Ease of Admin
8.9
39
9.0
40
Quality of Support
8.5
97
8.2
48
Has the product been a good partner in doing business?
9.1
34
8.7
38
Product Direction (% positive)
8.2
132
7.1
57
Features by Category
Administration
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Administration
8.8
53
9.1
15
8.5
49
8.7
13
8.5
50
8.6
14
8.4
42
7.1
7
8.4
44
Feature Not Available
8.0
47
9.4
17
8.9
54
Feature Not Available
Platform
9.1
50
8.8
12
8.0
35
Feature Not Available
8.7
51
Feature Not Available
9.0
56
9.5
18
Security
8.1
42
7.2
6
8.5
48
Feature Not Available
8.0
42
Feature Not Available
Categories
Categories
Shared Categories
Remote Desktop Services and SolarWinds DameWare Remote Support are categorized as Remote Desktop
Unique Categories
Remote Desktop Services has no unique categories
SolarWinds DameWare Remote Support is categorized as Remote Support
Reviews
Reviewers' Company Size
Remote Desktop Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
10.8%
Computer Networking
7.9%
Computer & Network Security
6.5%
Non-Profit Organization Management
5.0%
Other
54.0%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Discussions
Remote Desktop Services has no discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
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