# Remote Desktop Services vs SolarWinds DameWare Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds DameWare Remote Support excels in **unattended support** , allowing technicians to resolve issues without interrupting end users. This feature is particularly praised for its ability to provide quick resolutions, minimizing downtime.
- **Users say** that Remote Desktop Services offers a **user-friendly interface** that simplifies the setup process, making it easier for organizations to implement and manage. This ease of use is frequently highlighted in positive feedback, indicating a smoother onboarding experience.
- **Reviewers mention** that SolarWinds DameWare Remote Support is **lightweight and versatile** , with various modules that cater to different needs. This flexibility is appreciated by users who value a tool that can adapt to their specific requirements.
- **According to verified reviews** , Remote Desktop Services is recognized for its **collaboration features** , which help maintain consistency across users in an organization. This capability is seen as a significant advantage for teams that rely on seamless communication and collaboration.
- **G2 reviewers highlight** that while both products have similar scores in terms of meeting requirements, SolarWinds DameWare Remote Support has a slight edge in **admin ease** , making it easier for IT teams to manage and maintain the software effectively.
- **Users express concerns** about the overall satisfaction with SolarWinds DameWare Remote Support, as it has a lower G2 Score compared to Remote Desktop Services. This suggests that while it has strong features, it may not fully meet the expectations of all users, especially in comparison to its competitor.



| | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 141 | 68 | 
| **Largest Market Segment** | Small-Business (33.6% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Remote Desktop Services

Pros:
- Easy Setup (1 reviews)
- User-Friendly (1 reviews)


### SolarWinds DameWare Remote Support

Pros:
- Ease of Use (2 reviews)
- Affordable (1 reviews)


---
## Ratings Comparison
| Rating | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.1 (135 reviews) | 9.1 (60 reviews) | 
  | **Ease of Use** | 9.1 (135 reviews) | 9.0 (60 reviews) | 
  | **Ease of Setup** | 8.9 (41 reviews) | 8.8 (41 reviews) | 
  | **Ease of Admin** | 8.9 (39 reviews) | 9.0 (40 reviews) | 
  | **Quality of Support** | 8.5 (98 reviews) | 8.2 (48 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (34 reviews) | 8.7 (38 reviews) | 
  | **Product Direction (% positive)** | 8.2 (133 reviews) | 7.1 (57 reviews) | 

---
## Pricing

### Remote Desktop Services

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SolarWinds DameWare Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Remote Desktop Services** | N/A | N/A |
| **SolarWinds DameWare Remote Support** | 7.7/10 | 6 |

#### Administration

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.3 (5 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Unattended Remote Access** | Not enough data | 8.0 (5 reviews) | 
| **Multi - Session Handling** | Not enough data | 7.3 (5 reviews) | 
| **Multi-Monitor Support** | Not enough data | 7.3 (5 reviews) | 

#### Maintenance

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Feature Not Available | 

#### Communication 

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | Feature Not Available | 

#### Security

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Device Support

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | 

#### Performance

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Reporting** | Not enough data | Feature Not Available | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Remote Desktop Services** | 8.5/10 | 63 |
| **SolarWinds DameWare Remote Support** | 8.6/10 | 19 |

#### Administration

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Usage Information** | 8.9 (54 reviews) | 9.1 (15 reviews) | 
| **Integrations** | 8.5 (49 reviews) | 8.7 (13 reviews) | 
| **Diagnostics** | 8.5 (51 reviews) | 8.7 (15 reviews) | 
| **Session Recording** | 8.4 (42 reviews) | 7.1 (7 reviews) | 
| **Session Transfer** | 8.4 (44 reviews) | Feature Not Available | 
| **Unattended Access** | 8.0 (47 reviews) | 9.4 (17 reviews) | 
| **File Sharing** | 8.9 (54 reviews) | Feature Not Available | 

#### Platform

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 9.1 (50 reviews) | 8.8 (13 reviews) | 
| **Mobile Device Access** | 8.0 (35 reviews) | Feature Not Available | 
| **Applications Management** | 8.7 (51 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.0 (56 reviews) | 9.6 (19 reviews) | 

#### Security

| Feature | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Remote Wipe** | 8.1 (42 reviews) | 7.2 (6 reviews) | 
| **Device Management** | 8.5 (48 reviews) | Feature Not Available | 
| **Device Enrollment** | 8.0 (42 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


**Unique to SolarWinds DameWare Remote Support (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Remote Desktop Services | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Small-Business** | 33.6% | 14.7% | 
| **Mid-Market** | 33.6% | 50.0% | 
| **Enterprise** | 32.9% | 35.3% | 

### By Industry

#### Remote Desktop Services

- **Information Technology and Services:** 16.4%
- **Computer Software:** 10.7%
- **Computer Networking:** 7.9%
- **Computer & Network Security:** 6.4%
- **Non-Profit Organization Management:** 5.0%
- **Real Estate:** 4.3%
- **Financial Services:** 2.9%
- **Construction:** 2.9%
- **Higher Education:** 2.9%
- **Hospital & Health Care:** 2.9%
- **Other:** 37.9%

#### SolarWinds DameWare Remote Support

- **Information Technology and Services:** 11.8%
- **Education Management:** 7.4%
- **Government Administration:** 5.9%
- **Automotive:** 4.4%
- **Oil & Energy:** 4.4%
- **Financial Services:** 4.4%
- **Airlines/Aviation:** 2.9%
- **Banking:** 2.9%
- **Computer & Network Security:** 2.9%
- **Computer Software:** 2.9%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Remote Desktop Services

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3991 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) — 4.6/5 stars (110 reviews)
- [Parsec](https://www.g2.com/products/parsec/reviews) — 4.7/5 stars (26 reviews)
- [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) — 4.6/5 stars (17 reviews)
- [Amazon AppStream 2.0](https://www.g2.com/products/amazon-appstream-2-0/reviews) — 4.1/5 stars (15 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)

### Alternatives to SolarWinds DameWare Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3991 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (388 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4316 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (781 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

---
## Top Discussions

### Remote Desktop Services

No discussions available for this product.

### SolarWinds DameWare Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/remote-desktop-services-vs-solarwinds-dameware-remote-support)