# Best Remote Desktop Software - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Remote desktop software enables users to seamlessly connect to and control a computer in another location via an internal network or the internet, displaying the remote screen in real time and giving the user full keyboard and mouse control, supporting remote work, IT troubleshooting, and product demonstrations. ### Core Capabilities of Remote Desktop Software To qualify for inclusion in the Remote Desktop category, a product must: - Display the remote computer screen on your own screen in real time - Use your own keyboard and mouse to control the remote screen - Allow complete access to and control over the remote desktop - Allow connection either via an internal network or IP address - Support differing operating systems ### Common Use Cases for Remote Desktop Software IT professionals, support technicians, and remote employees use [remote desktop software](https://learn.g2.com/best-remote-desktop-software) to access and manage computers from any location. Common use cases include: - Enabling remote employees to securely access corporate networks and servers from BYOD devices - Allowing IT teams to troubleshoot and configure employee devices without requiring physical presence - Supporting sales teams and user specialists in guiding clients through complex processes or product demonstrations remotely ### How Remote Desktop Software Differs from Other Tools Remote desktop software offers full remote control of another computer, distinguishing it from [screen sharing software](https://www.g2.com/categories/screen-sharing), which allows users to share their screens for presentations or web conferencing without granting control. It also differs from [screen and video capture software](https://www.g2.com/categories/screen-and-video-capture), which records desktop activity for asynchronous sharing rather than providing live remote access. Remote desktop solutions deploy encryption, two-factor authentication, and other security measures to ensure secure data transmission during remote sessions. ### Insights from G2 on Remote Desktop Software Based on category trends on G2, connection reliability and cross-platform OS support as standout features. Reduced need for in-person technical support and faster issue resolution as primary outcomes of adoption. ## Top Remote Desktop Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,881 reviews) | IT support with unattended cross-platform access | "[TeamViewer: One Click Away from Easy Remote Support](https://www.g2.com/survey_responses/teamviewer-review-12714214)" | | 2 | [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5.0 (680 reviews) | Unattended IT support with Zoho ecosystem integration | "[Seamless Zoho Desk Integration Makes Support Effortless](https://www.g2.com/survey_responses/zoho-assist-review-12712219)" | | 3 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,058 reviews) | Patch-driven remote access without VPN dependency | "[Fast, Straightforward Patching and Onboarding with Action1.](https://www.g2.com/survey_responses/action1-review-12975754)" | | 4 | [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) | 4.8/5.0 (507 reviews) | IT support with unattended multi-platform access | "[Secure, Easy Remote Access to Work Machines from Anywhere](https://www.g2.com/survey_responses/splashtop-remote-access-review-12442892)" | | 5 | [Chrome Remote Desktop](https://www.g2.com/products/chrome-remote-desktop/reviews) | 4.2/5.0 (52 reviews) | Browser-based remote support without software installation | "[Effortless Remote Control](https://www.g2.com/survey_responses/chrome-remote-desktop-review-12604558)" | | 6 | [RemotePC](https://www.g2.com/products/remotepc/reviews) | 4.7/5.0 (648 reviews) | Affordable always-on access across multiple PCs | "[RemotePC: Fast, Easy Remote Access That Boosts Productivity at an Affordable Price](https://www.g2.com/survey_responses/remotepc-review-12935492)" | | 7 | [Microsoft Quick Assist](https://www.g2.com/products/microsoft-quick-assist/reviews) | 4.4/5.0 (30 reviews) | Built-in Windows remote troubleshooting without installs | "[Fastest way to jump onto a user’s PC, provided you don't need file transfers or unattended access.](https://www.g2.com/survey_responses/microsoft-quick-assist-review-12955671)" | | 8 | [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5.0 (1,077 reviews) | Lightweight remote support across mixed IT environments | "[Smooth, Responsive Remote Access with Quick Setup and Cross-Platform Support](https://www.g2.com/survey_responses/anydesk-review-12933340)" | | 9 | [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) | 4.7/5.0 (478 reviews) | MSP remote support with unattended access | "[Lightweight, Cross-Platform Remote Support](https://www.g2.com/survey_responses/screenconnect-review-4969447)" | | 10 | [Azure Bastion](https://www.g2.com/products/azure-bastion/reviews) | 4.5/5.0 (16 reviews) | Browser-based VM access without public IPs | "[Secure way to connect with SSH or RDP to you VM(s) with MFA](https://www.g2.com/survey_responses/azure-bastion-review-7519023)" | --- ## What Are the Most Common Questions About Remote Desktop Software? *AI-generated · Last updated: May 26, 2026* ### Which Remote Desktop solutions prevent unauthorized access and security breaches for your organization and specific needs? Based on G2 reviews, buyers looking to reduce unauthorized access risk often focus on products reviewers describe as secure, controlled, and easy to manage without exposing systems broadly. According to verified users, BeyondTrust Remote Support is frequently praised for strong security, audit logs, credential injection, and access through strict firewalls without relying on a traditional VPN. G2 reviewers mention TeamViewer for secure unattended access and broad device support, while ScreenConnect is noted for role-based access, session recording, and backstage access that helps IT teams work without disrupting users. Across recent reviews, buyers also flag pricing and setup complexity as tradeoffs for more security-focused tools. - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – used for secure remote support with audit logs, credential controls, and firewall-friendly access - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – used for secure unattended access, cross-platform support, and remote troubleshooting - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – chosen for remote admin access, session recording, and controlled technician workflows ### What Top Remote Desktop vendors with strong endpoint security and threat prevention. and key capabilities? Based on G2 reviews, products associated with stronger endpoint security themes are often those that combine remote access with patching, visibility, or controlled access features. G2 reviewers mention Action1 for vulnerability scanning, patch management, and remote desktop support from a centralized console, which helps teams keep endpoints updated while still assisting users remotely. According to verified users, BeyondTrust Remote Support stands out for secure remote access, logging, and controlled privileged workflows. Reviewers also highlight Heimdal for combining patching, remote support, and broader security management in one platform. Buyers should note that recent reviews also mention tradeoffs such as heavier interfaces, support expectations, or pricing depending on the product. **Here are some of the top-rated products on G2:** - [Action1](https://www.g2.com/products/action1/reviews) – best fit for teams that want patching, vulnerability visibility, and remote support in one console - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for secure remote support with auditing and controlled privileged access - [Heimdal](https://www.g2.com/products/heimdal/reviews) – useful for organizations combining patch management, remote support, and security operations ### What Best Remote Desktop platforms providing lowest latency and user experience. that deliver strong ROI? Based on G2 reviews, buyers most often connect low-latency experience with tools that feel smooth during support sessions and reduce travel or downtime. According to verified users, TeamViewer is commonly described as fast, stable, and easy to launch, with reviewers noting low lag during screen sharing, troubleshooting, and file transfer. G2 reviewers also describe Zoho Assist as lightweight, cost-conscious, and easy to deploy for attended and unattended support. RemotePC appears in reviews as a practical value choice for remote work, with users highlighting quick setup, responsive performance, and broad device access. Across recent reviews, strong ROI themes center on fewer site visits, faster issue resolution, and simpler remote work access. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often used for fast remote troubleshooting, smooth sessions, and cross-platform access - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – valued for affordable unattended support, simple deployment, and browser-based access - [RemotePC](https://www.g2.com/products/remotepc/reviews) – chosen for responsive remote work access, simple setup, and good value for distributed teams ### What are the best Remote Desktop platforms for enterprise security and work? Based on G2 reviews, enterprise buyers tend to favor platforms that combine secure remote access with centralized control, unattended access, and support for distributed users. According to verified users, TeamViewer is widely used for enterprise support because reviewers mention centralized management, unattended access, broad operating system coverage, and strong reliability across many endpoints. G2 reviewers also point to BeyondTrust Remote Support for organizations prioritizing auditability, granular access control, and secure support across stricter environments. ScreenConnect is frequently mentioned for backstage access, technician tooling, and integration into existing service workflows. Recent reviews suggest the best fit depends on whether your priority is scale, deeper security controls, or technician efficiency. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – strong fit for large-scale remote support, unattended access, and multi-device administration - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – favored for secure enterprise access, auditing, and compliance-oriented workflows - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for IT teams needing backstage support tools and efficient remote troubleshooting ### What Most trusted Remote Desktop by IT leaders based on verified user reviews? Based on G2 reviews, TeamViewer appears as the most trusted single option in this recent review set because it has the strongest recent review volume among eligible products and is repeatedly described as reliable, easy to deploy, and effective for remote troubleshooting, unattended access, and cross-platform support. According to verified users, trust is tied to stable sessions, familiar workflows, and the ability to support employees or clients without being onsite. G2 reviewers mention that buyers appreciate TeamViewer for enterprise-scale use, remote file transfer, and broad device compatibility, though some also raise pricing and occasional connection or version issues. Overall, recent reviews position it as a dependable choice for many common remote support needs. ### Which Remote Desktop tools enable work-from-anywhere access without VPN complexity for your organization and specific needs? Based on G2 reviews, buyers trying to simplify remote work without traditional VPN friction often choose products that connect through lightweight agents, browsers, or unattended access tools. G2 reviewers mention Splashtop Remote Access for secure access to office desktops from home, with users highlighting easy deployment and strong performance for remote work. According to verified users, Zoho Assist is valued for browser-based access and unattended sessions that replace older VPN-style workflows for some teams. TeamViewer is also frequently mentioned for accessing systems from anywhere without complex network configuration, especially across mixed device environments. Recent reviews suggest buyers should compare ease of deployment, connection consistency, and support needs for non-technical end users. **Here are some of the top-rated products on G2:** - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – used for remote work, cross-device access, and secure connections without onsite presence - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – helpful for browser-based support and unattended access without added setup complexity - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – often chosen for remote access from anywhere across Windows, Mac, Linux, and mobile devices ### What Highest rated Remote Desktop for delivering seamless user experience with security. and key capabilities? Based on G2 reviews, seamless experience usually means quick connection, simple setup, and secure access that does not interrupt users more than necessary. According to verified users, Zoho Assist stands out in recent reviews for straightforward deployment, browser access, unattended support, and a lightweight client that is easy for end users to understand. G2 reviewers also describe BeyondTrust Remote Support as strong for secure, compliant workflows, especially where audit trails and controlled access matter. TeamViewer is often praised for smooth remote control, cross-platform use, and easy session initiation. Across recent feedback, the main differentiators are onboarding simplicity, connection reliability, and how much security control a team needs day to day. **Here are some of the top-rated products on G2:** - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – recognized for easy end-user setup, unattended access, and smooth browser-based support - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – suited for teams that need seamless support plus audit and access controls - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – widely used for smooth sessions, quick setup, and secure cross-platform connectivity ### Which Remote Desktop software includes granular access controls and monitoring for your organization and specific needs? Based on G2 reviews, products with stronger control and monitoring themes tend to be used by IT teams that need oversight, role separation, and session accountability. According to verified users, BeyondTrust Remote Support is frequently associated with granular access control, audit logs, session recording, and credential handling for secure support. G2 reviewers mention ScreenConnect for role-based permissions, session recording, and backstage access that helps technicians manage devices without interrupting users. TeamViewer is also cited for centralized management and unattended access across many devices. Recent review patterns suggest these products appeal most to organizations balancing technician flexibility with security review, governance, and clearer visibility into remote sessions. **Here are some of the top-rated products on G2:** - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) – best for organizations needing auditing, credential controls, and secure session oversight - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) – useful for role-based access, session recording, and backstage remote administration - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – supports centralized management and controlled unattended access across device fleets ### What Remote Desktop software with proven connection stability and reliable performance. and key capabilities? Based on G2 reviews, reliable performance is most often described in terms of stable sessions, quick connection times, and enough responsiveness to troubleshoot in real time. G2 reviewers mention TeamViewer repeatedly for stable connections, low lag, unattended access, file transfer, and broad operating system support. According to verified users, Zoho Assist is often seen as dependable for unattended customer support and browser-based access, with many reviewers highlighting simple deployment and consistent day-to-day use. Splashtop Remote Access is also praised for fast, secure, and lightweight remote work access. Reviews still note occasional lag on weaker networks, so performance expectations often depend on bandwidth and device conditions. **Here are some of the top-rated products on G2:** - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) – known for stable unattended access, file transfer, and cross-platform remote support - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) – used for dependable remote assistance, unattended access, and simple browser-based sessions - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) – chosen for lightweight, secure remote access and responsive remote work sessions ### What Most reliable Remote Desktop based on reviews from IT operations teams. and key capabilities? Based on G2 reviews, TeamViewer is the most reliable single product highlighted by this recent review set because it has the highest eligible recent review volume and a broad range of comments from IT support and operations users. According to verified users, its reliability is tied to unattended access, centralized deployment, stable cross-platform connectivity, and ease of starting support sessions quickly. G2 reviewers mention that IT teams use it for enterprise support, server access, file transfer, and helping distributed users without onsite visits. While some reviewers mention cost, UI complexity, or occasional lag, the overall pattern in recent reviews points to TeamViewer as the most consistently referenced option for dependable remote operations. ## How Many Remote Desktop Software Products Does G2 Track? **Total Products under this Category:** 138 ### Category Stats (Jun 2026) - **Average Rating**: 4.45/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 347 - **Buyer Segments**: Small-Business 53% │ Mid-Market 36% │ Enterprise 11% Represents the distribution of reviewers across all products in this category. - **Top Trending Product**: Synergy (+2.86%) - Among all products in this category, Synergy recorded the largest rating increase compared to last month *Last updated: June 09, 2026* ## How Does G2 Rank Remote Desktop Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 15,800+ Authentic Reviews - 138+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Desktop Software Is Best for Your Use Case? - **Leader:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - **Highest Performer:** [V2 Cloud](https://www.g2.com/products/v2-cloud/reviews) - **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews) - **Top Trending:** [Action1](https://www.g2.com/products/action1/reviews) - **Best Free Software:** [TeamViewer](https://www.g2.com/products/teamviewer/reviews) --- **Sponsored** ### ScreenConnect ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=890&secure%5Bdisplayable_resource_id%5D=890&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=890&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15025&secure%5Bresource_id%5D=890&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fremote-desktop&secure%5Btoken%5D=b79bee492c3742ac606730f9ee71a4076e162d5271cf369d8a471ee20a149216&secure%5Burl%5D=https%3A%2F%2Fwww.screenconnect.com%2Fget-started%3Futm_medium%3Dpaidreview%26utm_source%3Dg2%26utm_campaign%3DPAI11189&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Remote Desktop Software Products in 2026? ### 1. [SetMe](https://www.g2.com/products/setme/reviews) Built for IT pros, SetMe delivers fast, secure remote access with unlimited sessions and unattended devices for one flat rate. It supports Windows and macOS, with end-to-end encrypted sessions and file transfers. Delivers near-zero lag and stays connected through sign-outs, restarts, and shutdowns. Whether you're providing ad-hoc support, maintaining headless servers, or accessing your own systems on the go, SetMe offers stable performance and simple setup. **Average Rating:** 4.7/5.0 **Total Reviews:** 31 **How Do G2 Users Rate SetMe?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 7.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.9/10 (Category avg: 9.1/10) **Who Is the Company Behind SetMe?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Company Website:** https://www.techinline.com - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are SetMe's Pros and Cons? **Pros:** - Ease of Use (18 reviews) - Connection Speed (7 reviews) - Easy Access (7 reviews) - Easy Setup (6 reviews) - File Transfer (6 reviews) **Cons:** - Remote Access Issues (6 reviews) - Update Issues (4 reviews) - Limited Compatibility (3 reviews) - Remote Control Issues (3 reviews) - Session Issues (3 reviews) ### 2. [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) IT teams often juggle a patchwork of RDP (Remote Desktop Protocol) apps, SSH (Secure Shell) clients, and scattered password vaults. Remote Desktop Manager (RDM) turns that sprawl into one searchable inventory—complete with Windows, macOS, Linux, and mobile clients—so technicians spend time fixing issues, not hunting connection strings. Highlights at a glance Launch 50 + protocols from one list—no copy-paste required. Keep credentials safe yet handy with shared and personal vaults. Enforce least privilege automatically by linking RBAC to your IdP (Identity Provider). Prove compliance fast with in-depth logs and one-click exports—no custom scripts. The Remote Connection & IT Management package extends that toolbox. Gateway swaps point-to-point VPNs (Virtual Private Networks) for JIT (Just-in-Time) tunnels, while Devolutions Hub (cloud SaaS [Software-as-a-Service]) or an on-premises (on-prem) Devolutions Server supplies central vaulting and role-based access control. Everything flows through RDM’s intuitive UI (User Interface), moving you from ad-hoc fixes to policy-driven access in days, not months. With RDM and the full package in place, your team can manage every session from one console—securely, efficiently, and without workflow disruption. **Average Rating:** 4.7/5.0 **Total Reviews:** 195 **How Do G2 Users Rate Devolutions Remote Desktop Manager?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.5/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Devolutions Remote Desktop Manager?** - **Seller:** [Devolutions](https://www.g2.com/sellers/devolutions) - **Year Founded:** 2010 - **HQ Location:** Lavaltrie, Quebec - **Twitter:** @DevolutionsInc (1,250 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1533251/ (235 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Small-Business, 41% Mid-Market #### What Are Devolutions Remote Desktop Manager's Pros and Cons? **Pros:** - Mobile Compatibility (3 reviews) - Password Management (3 reviews) - Remote Access (3 reviews) - Cross-Platform (2 reviews) - Customer Support (2 reviews) **Cons:** - Delay Issues (1 reviews) - Integration Difficulty (1 reviews) - Learning Curve (1 reviews) - Pricing Issues (1 reviews) - Slow Performance (1 reviews) ### 3. [BlackBerry UEM](https://www.g2.com/products/blackberry-uem/reviews) BlackBerry UEM is a suite of solutions that all rely on the same foundation of security to secure the digital workplace. It keeps employees productive on any device, anywhere, while allowing your security team to manage diverse devices, ensure data security, support remote work, and reduce operational costs. Gain comprehensive control, enhance security, and streamline your IT operations. **Average Rating:** 3.8/5.0 **Total Reviews:** 363 **How Do G2 Users Rate BlackBerry UEM?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.0/10) **Who Is the Company Behind BlackBerry UEM?** - **Seller:** [BlackBerry](https://www.g2.com/sellers/blackberry) - **Company Website:** https://www.blackberry.com/ - **Year Founded:** 1984 - **HQ Location:** Waterloo, Ontario - **Twitter:** @BlackBerry (2,767,586 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2828/ (2,009 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Consultant - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 55% Enterprise, 27% Small-Business #### What Are BlackBerry UEM's Pros and Cons? **Pros:** - Administration Management (2 reviews) - Ease of Use (2 reviews) - Organization (2 reviews) - Reliability (2 reviews) - Security (2 reviews) **Cons:** - Learning Curve (2 reviews) - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Development Challenges (1 reviews) ### 4. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 463 **How Do G2 Users Rate LogMeIn Resolve?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,233 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (13 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### 5. [Parallels Desktop for Mac](https://www.g2.com/products/parallels-desktop-for-mac/reviews) A fast, easy and powerful application for running Windows on your Intel or Apple M1 Mac—all without rebooting. Includes 30+ one-touch tools to simplify everyday tasks on Mac and Windows. **Average Rating:** 4.3/5.0 **Total Reviews:** 59 **How Do G2 Users Rate Parallels Desktop for Mac?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.7/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.5/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Parallels Desktop for Mac?** - **Seller:** [Corel Corporation](https://www.g2.com/sellers/corel-corporation-10b41cd4-0594-4f58-8f0a-212c911385c6) - **Year Founded:** 2006 - **HQ Location:** Bellevue, WA - **Twitter:** @corelsoftware (84 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/showcase/mindmanagerglobal/ **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 17% Enterprise #### What Are Parallels Desktop for Mac's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Cross-Platform (1 reviews) - Ease of Use (1 reviews) - Easy Deployment (1 reviews) - Mobile Compatibility (1 reviews) **Cons:** - Expensive (1 reviews) - Feature Limitations (1 reviews) - Subscription Issues (1 reviews) - Update Issues (1 reviews) ### 6. [LogMeIn Pro](https://www.g2.com/products/goto-logmein-pro/reviews) Maintain Day-to-day Operations with the Most Reliable Remote Access Tool. Ensure peace of mind, flexibility, and productivity from anywhere with Pro. **Average Rating:** 4.4/5.0 **Total Reviews:** 83 **How Do G2 Users Rate LogMeIn Pro?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.1/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Pro?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,233 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Accounting, Construction - **Company Size:** 73% Small-Business, 24% Mid-Market ### 7. [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) MobaXterm is an all-in-one remote computing toolbox designed for Windows, integrating a comprehensive suite of network tools and Unix commands into a single, portable application. It caters to IT professionals, developers, and system administrators who require efficient management of remote systems. By consolidating various functionalities, MobaXterm simplifies complex networking tasks and enhances productivity. Key Features and Functionality: - Tabbed Terminal with Unix Commands: Provides a terminal emulator supporting essential Unix commands like `ls`, `cd`, `grep`, and `awk`, offering a familiar environment for users accustomed to Unix/Linux systems. - Session Management: Supports multiple remote sessions, including SSH, Telnet, Rlogin, RDP, VNC, XDMCP, FTP, SFTP, and Serial connections, all managed within a unified interface. - Graphical SFTP Browser: Facilitates secure file transfers through an integrated SFTP browser, enabling drag-and-drop functionality between local and remote systems. - Embedded X11 Server: Allows the execution of remote graphical applications on the local Windows desktop without additional configuration, utilizing X11 forwarding. - Multi-Execution: Enables simultaneous execution of commands across multiple servers, streamlining repetitive tasks. - Embedded Tools: Includes a variety of network tools and utilities tailored for system administrators and developers, such as a text editor, packet capture, and network daemons. - Macros Support: Offers the ability to record and replay macros, automating complex command sequences to save time and reduce errors. - Customization Options: Provides extensive customization, including custom startup commands, scripts, and configuration settings, allowing users to tailor the application to their specific needs. Primary Value and Solutions Provided: MobaXterm addresses the challenges of remote system management by offering a unified platform that combines multiple network protocols and tools. Its integration of an X11 server, SSH client, and various network utilities into a single application reduces the need for multiple disparate tools, thereby enhancing workflow efficiency. The portable nature of MobaXterm allows users to operate it from a USB drive without installation, providing flexibility for professionals who work across different machines. By simplifying remote access, file transfers, and the execution of graphical applications, MobaXterm significantly improves productivity and streamlines the management of remote systems. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **How Do G2 Users Rate MobaXTerm?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.9/10 (Category avg: 9.1/10) - **Device Management:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MobaXTerm?** - **Seller:** [Mobatek](https://www.g2.com/sellers/mobatek) - **HQ Location:** Toulouse, France - **Twitter:** @mobatek (3,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/25263109/ **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Mid-Market, 29% Small-Business #### What Are MobaXTerm's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - File Transfer (2 reviews) - Simplicity (2 reviews) - Easy Setup (1 reviews) - Easy to Access (1 reviews) **Cons:** - Information Deficiency (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) - Pricing Issues (1 reviews) - Update Issues (1 reviews) ### 8. [ManageEngine Remote Access Plus](https://www.g2.com/products/manageengine-remote-access-plus/reviews) Remote Access Plus is a secure and comprehensive enterprise remote support solution that lets you remotely govern computers anywhere on the globe. With the powerful remote desktop sharing and over a dozen of robust diagnostic tools you can instantly rescue remote computers at the comfort of your desk. **Average Rating:** 4.4/5.0 **Total Reviews:** 33 **How Do G2 Users Rate ManageEngine Remote Access Plus?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 8.9/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind ManageEngine Remote Access Plus?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are ManageEngine Remote Access Plus's Pros and Cons? **Pros:** - Automation (3 reviews) - Deployment Ease (3 reviews) - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Affordable (2 reviews) **Cons:** - Feature Limitations (2 reviews) - Slow Performance (2 reviews) - Automation Issues (1 reviews) - Complexity (1 reviews) - Improvement Needed (1 reviews) ### 9. [Getscreen.me](https://www.g2.com/products/getscreen-me/reviews) Getscreen.me is a cloud-based web service for remote desktop connection in web. Cloud-based software for administration, technical support and remote work. You can get access to any Windows, macOS, Linux and Android devices. Remote access for a two clicks! All service plans offer two-factor authorization in the personal account via e-mail, Telegram and Google Authenticator. Availibable session recordings and connection history. Our solution is primarily focused on professional use: - Enterprise and home network administration - Set up of technical support - Remote office - No need to install a client - Easy integrations It is also a great solution for personal purposes: - Share access to your desktop - Connect to your friend’s desktop - Create teams - View session recordings and connection history **Average Rating:** 4.8/5.0 **Total Reviews:** 260 **How Do G2 Users Rate Getscreen.me?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Getscreen.me?** - **Seller:** [Getscreen.me](https://www.g2.com/sellers/getscreen-me) - **Year Founded:** 2018 - **HQ Location:** Limassol, CY - **Twitter:** @getscreenme (112 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/get-screen-software/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 91% Small-Business, 8% Mid-Market #### What Are Getscreen.me's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Easy Setup (13 reviews) - Remote Access (13 reviews) - Easy to Access (11 reviews) - Intuitive Interface (9 reviews) **Cons:** - Connection Issues (7 reviews) - Slow Performance (6 reviews) - Feature Limitations (3 reviews) - Limited Compatibility (3 reviews) - Compatibility Issues (2 reviews) ### 10. [HelpWire](https://www.g2.com/products/helpwire/reviews) HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers. Technicians can instantly access client systems to resolve issues promptly, eliminating costly on-site visits. Tailored for sole proprietors, small to medium IT support teams, MSPs, and help desks, HelpWire ensures effective remote client support. Top HelpWire features: Quick session initiation via URL On-demand and unattended remote access Support for Windows, macOS, and Linux Strong security with TLS/SSL and AES-256 encryption Team member invitations Multi-monitor viewing Rapid file transfer Multi-user chat Client directory Developed by Electronic Team, Inc.—a leading U.S.-based technology expert founded in 2001—HelpWire provides a robust remote desktop solution. **Average Rating:** 4.8/5.0 **Total Reviews:** 29 **How Do G2 Users Rate HelpWire?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 9.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind HelpWire?** - **Seller:** [Electronic Team](https://www.g2.com/sellers/electronic-team) - **Year Founded:** 2018 - **HQ Location:** 11890 Sunrise Valley Dr, Ste 111, Reston, VA 20191, USA - **Twitter:** @inc_electronic (268 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/electronic-team-inc/ (37 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 20% Mid-Market #### What Are HelpWire's Pros and Cons? **Pros:** - Reliable (2 reviews) - Simplicity (2 reviews) - Connection Speed (1 reviews) - Cross-Platform (1 reviews) - Cross-Platform Support (1 reviews) **Cons:** - Connection Issues (1 reviews) - Setup Difficulties (1 reviews) - Steep Learning Curve (1 reviews) ### 11. [Heimdal](https://www.g2.com/products/heimdal/reviews) Accommodate all your cybersecurity needs under one convenient roof with the Heimdal® Unified Cybersecurity Platform. Our cybersecurity solutions can be used as standalone products or integrated into one another as part of a cohesive and unified XDR platform. Whether you’re a reseller, distributor, MSSP, or an organization committed to bolstering your online security, we provide an array of cutting-edge products to make your mission smoother. Heimdal® is a fast-growing cybersecurity company focused on continuous technological innovation. Since its establishment in 2014 in Copenhagen, based on the winning idea of CTF World Champions, Heimdal has experienced spectacular growth by proactively building products that anticipate threatscape trends. The company offers a multi-layeredand unified security suite that combines threat prevention, patch and asset management, endpoint rights management, antivirus and mail security which together secure customers against cyberattacks and keep critical information and intellectual property safe. Heimdal has been recognized as a thought leader in the industry and has won multiple international awards both for its solutions and for its educational content creation. The Heimdal line of products currently consists of 10 products and 2 services. The former category encompasses DNS Security for Endpoints & Network, Patch & Asset Management, Privileged Access Management, Application Control, Next-Gen Endpoint Antivirus, Ransomware Encryption Protection, Email Security, Email Fraud Prevention, and Remote Desktop. The latter is represented by Endpoint Detection & Response, as well as eXtended Detection & Response, or EDR and XDR for short. Currently, Heimdal’s cybersecurity solutions are deployed in more than 45 countries and supported regionally from offices in 15+ countries, by 175+ highly qualified specialists. Heimdal is ISAE 3000 certified and secures more than 2 million endpoints for over 10,000 companies. The company supports its partners without concessions on the basis of predictability and scalability. The common goal is to create a sustainable ecosystem and a strategic partnership. **Average Rating:** 4.4/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Heimdal?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.2/10 (Category avg: 9.1/10) - **Device Management:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Heimdal?** - **Seller:** [Heimdal®](https://www.g2.com/sellers/heimdal) - **Company Website:** https://heimdalsecurity.com/ - **Year Founded:** 2014 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @HeimdalSecurity (5,091 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/heimdal-security/ (277 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer & Network Security, Construction - **Company Size:** 61% Mid-Market, 26% Small-Business #### What Are Heimdal's Pros and Cons? **Pros:** - Easy Setup (2 reviews) - File Transfer (2 reviews) - Issue Resolution (2 reviews) - Patch Management (2 reviews) - Product Quality (2 reviews) **Cons:** - Complex Interface (2 reviews) - Not User-Friendly (2 reviews) - Poor Customer Support (2 reviews) - Poor Interface Design (2 reviews) - Restart Issues (2 reviews) ### 12. [Kasm Workspaces](https://www.g2.com/products/kasm-workspaces/reviews) The Next-Generation Workspace: Web-Native. Zero-Trust. Hyperconverged. Kasm provides capabilities not possible with your legacy workspace provider: a modern foundation for integrations, devops-enabled automation for deployment speed, data-loss-prevention controls for cybersecurity, and freedom of choice across cloud/hypervisor/infrastructure to escape vendor-lock. Kasm is changing the way that businesses deliver digital workspaces using our open-source web-native container streaming technology to establish a modern devops delivery of Desktop as a Service (DaaS), application streaming, and browser isolation. Provide your workforce on-demand, high-performance, and automatically updated desktop workspaces, with secure DLP-controlled access to their data, regardless of location or device. Kasm is the future of digital workplaces, offering secure, efficient and scalable Windows, Linux and MacOS desktops...along with secure remote access, application streaming and open-source intelligence (OSINT) research environments. Trusted to run the most critical enterprise workloads, aligned with your business/mission needs, at a price you can afford. There is a better way...and Kasm is your partner for getting there. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Kasm Workspaces?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 7.8/10 (Category avg: 9.1/10) - **Device Management:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Kasm Workspaces?** - **Seller:** [Kasm Technologies Inc](https://www.g2.com/sellers/kasm-technologies-inc) - **Company Website:** https://kasm.com/ - **Year Founded:** 2017 - **HQ Location:** McLean, Virginia - **Twitter:** @kasmweb (616 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kasm-technologies (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 112% Small-Business, 14% Mid-Market #### What Are Kasm Workspaces's Pros and Cons? **Pros:** - Affordable (4 reviews) - Customer Support (4 reviews) - Ease of Use (4 reviews) - User-Friendly (4 reviews) - Easy Deployment (3 reviews) **Cons:** - System Instability (2 reviews) - Connection Issues (1 reviews) - Feature Limitations (1 reviews) - Slow Performance (1 reviews) - Technical Issues (1 reviews) ### 13. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.8/10 (Category avg: 9.1/10) - **Device Management:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,460 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### 14. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) Central is a secure, cloud-based remote monitoring and management solution enabling IT professionals to effectively monitor, manage, and safeguard their endpoint infrastructure. ​Whether you have remote employees or endpoints scattered across the globe, Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk. **Average Rating:** 4.2/5.0 **Total Reviews:** 203 **How Do G2 Users Rate LogMeIn Central?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.0/10) - **Usage Information:** 8.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 7.5/10 (Category avg: 8.7/10) **Who Is the Company Behind LogMeIn Central?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,233 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Administrator, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 38% Mid-Market ### 15. [FixMe.IT](https://www.g2.com/products/fixme-it/reviews) FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines. Other key features include branding, multi-session handling, multi-window control, drag-n-drop file transfer, multi-monitor navigation, whiteboard tools, session recording and reporting, reboot & auto-reconnect, and much more. **Average Rating:** 4.7/5.0 **Total Reviews:** 220 **How Do G2 Users Rate FixMe.IT?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.4/10 (Category avg: 9.1/10) - **Device Management:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind FixMe.IT?** - **Seller:** [Techinline](https://www.g2.com/sellers/techinline) - **Year Founded:** 2007 - **HQ Location:** Toronto - **Twitter:** @techinline (730 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3743785/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 66% Small-Business, 32% Mid-Market ### 16. [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) Cisco Webex Support is a comprehensive remote support solution designed to deliver real-time technical assistance and customer service globally. By enabling support teams to address issues promptly, it helps decrease call durations, achieve faster resolutions, and reduce overall support costs. This platform empowers organizations to meet and exceed customer expectations by providing efficient and effective support services. Key Features and Functionality: - Instant Remote Support Sessions: Initiate support sessions swiftly, allowing representatives to view and control customers' desktops for immediate issue resolution. - Live Chat and Video Conferencing: Engage with customers through high-quality video and chat, facilitating personalized and interactive support experiences. - Remote Desktop Control: Take control of remote desktops to perform tasks such as software installations, updates, and troubleshooting directly on the customer's device. - Unattended Access: Access and manage unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates without user intervention. - File Transfer Capability: Transfer files directly to the customer's computer during a session, streamlining the process of providing necessary resources or updates. - System Information Collection: Gather system information with a single click to diagnose issues more effectively and expedite the support process. - Session Recording and Reporting: Record support sessions for quality assurance and training purposes, and utilize detailed reporting functions to analyze and improve support processes. Primary Value and Solutions Provided: Cisco Webex Support enhances customer satisfaction by enabling rapid and effective remote assistance, reducing the need for on-site visits. It boosts support representative productivity through tools like live chat, video conferencing, and remote desktop control, allowing them to handle multiple customers simultaneously. The platform's ability to access unattended systems ensures that support can be provided at any time, addressing issues proactively. By decreasing call times and increasing first-call resolution rates, organizations can reduce overall support costs while delivering high-quality service. Additionally, the secure, scalable nature of the service ensures that support sessions are protected and can grow with the organization's needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 42 **How Do G2 Users Rate Cisco Webex Support?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Usage Information:** 7.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Cisco Webex Support?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,379 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) - **Ownership:** NASDAQ:CSCO **Who Uses This Product?** - **Company Size:** 47% Enterprise, 33% Small-Business #### What Are Cisco Webex Support's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Intuitive (1 reviews) - Mobile Compatibility (1 reviews) - Remote Control (1 reviews) - Remote Support (1 reviews) **Cons:** - Difficulty (1 reviews) - Remote Access Issues (1 reviews) - Remote Control Issues (1 reviews) - Slow Performance (1 reviews) ### 17. [LiteManager](https://www.g2.com/products/litemanager/reviews) LiteManager Pro/Free — remote access support software for remote administration of computers over the Internet or remote control in a local network, for distant learning, providing remote support to users and supervising work activity of employees. The program allows to quickly and easily control computer desktop in real-time mode with full support for Windows, provides secure remote access to the file system, processes and services of the remote computer. LiteManager has built-in tools for creating network map, collecting technical data, ability to deploy and update using remote installation services, configure private ID router (NOIP) and many other features. Classroom management software. **Average Rating:** 4.6/5.0 **Total Reviews:** 25 **How Do G2 Users Rate LiteManager?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10) - **Usage Information:** 8.8/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.8/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind LiteManager?** - **Seller:** [LiteManagerTeam](https://www.g2.com/sellers/litemanagerteam) - **Year Founded:** 2010 - **HQ Location:** St. Petersburg, Russia - **Twitter:** @Litemanager (362 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11685343/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 60% Small-Business, 24% Mid-Market #### What Are LiteManager's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Customer Support (1 reviews) - File Transfer (1 reviews) - Reliable (1 reviews) - Remote Control (1 reviews) **Cons:** - Connection Issues (1 reviews) - Feature Limitations (1 reviews) - Limited Free (1 reviews) - Reporting Issues (1 reviews) ### 18. [Oracle Secure Global Desktop](https://www.g2.com/products/oracle-secure-global-desktop/reviews) Oracle Secure Global Desktop is a remote access tool for cloud-hosted enterprise applications and hosted desktops. **Average Rating:** 4.2/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Oracle Secure Global Desktop?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10) - **Usage Information:** 8.7/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.5/10 (Category avg: 9.1/10) - **Device Management:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Oracle Secure Global Desktop?** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (828,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Who Uses This Product?** - **Company Size:** 44% Mid-Market, 31% Enterprise ### 19. [MSP360 Connect](https://www.g2.com/products/msp360-connect/reviews) MSP360 Connect is a remote desktop solution designed for MSPs, IT professionals, businesses, and individuals. Whether providing remote support, managing IT infrastructure, or accessing personal devices, MSP360 Connect delivers fast, stable, and secure remote access. With features like unattended access, strong encryption, and seamless connectivity, it ensures efficient troubleshooting, remote maintenance, and collaboration—eliminating the need for on-site visits. **Average Rating:** 4.2/5.0 **Total Reviews:** 50 **How Do G2 Users Rate MSP360 Connect?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Usage Information:** 8.5/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.7/10 (Category avg: 9.1/10) - **Device Management:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind MSP360 Connect?** - **Seller:** [MSP360](https://www.g2.com/sellers/msp360) - **Year Founded:** 2011 - **HQ Location:** Pittsburgh, PA - **Twitter:** @msp360 (2,788 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/298618/ (115 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services - **Company Size:** 73% Small-Business, 15% Mid-Market #### What Are MSP360 Connect's Pros and Cons? **Pros:** - Affordable (1 reviews) - Ease of Use (1 reviews) - Easy Connection (1 reviews) - Easy Deployment (1 reviews) - Easy Setup (1 reviews) **Cons:** - Audio Issues (1 reviews) - Remote Access Issues (1 reviews) ### 20. [Glance](https://www.g2.com/products/glance-glance/reviews) Glance lets your sales rep, service rep, or trainer join the customer on your site or app, see their screen, and provide hands-on, personal guidance through highlighting, gesturing and more. Glance Cobrwose complies with the most rigorous privacy and security requirements, making it an ideal fit for enterprise financial, healthcare, software, and retail organizations. Integrations with the most popular CRMs and support tools - Salesforce, AWS, Microsoft, Genesys, Twilio, and more - make starting a cobrowsing session seamless. Get started with Glance to deliver personal, hands-on CX. **Average Rating:** 4.5/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Glance?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Usage Information:** 9.6/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.3/10 (Category avg: 9.1/10) - **Device Management:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Glance?** - **Seller:** [Glance](https://www.g2.com/sellers/glance) - **Year Founded:** 2000 - **HQ Location:** Wakefield, MA - **Twitter:** @glancenetworks (2,149 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/82035/ (75 employees on LinkedIn®) - **Phone:** 1-888-945-2623 **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 65% Mid-Market, 30% Enterprise #### What Are Glance's Pros and Cons? **Pros:** - Ease of Use (1 reviews) ### 21. [Vysor](https://www.g2.com/products/vysor/reviews) Vysor is a application that enables users to mirror and control their iOS or Android devices directly from their desktop computers. Compatible with Windows, macOS, Linux, and web browsers, Vysor offers a seamless integration between mobile devices and desktops, allowing users to interact with their mobile apps, play games, and manage their devices using a keyboard and mouse. This functionality is particularly beneficial for developers, IT professionals, and general users seeking enhanced productivity and convenience. Key Features and Functionality: - Device Mirroring and Control: View and operate your iOS or Android device on your desktop, facilitating easy access to mobile applications and content. - Keyboard and Mouse Integration: Utilize your desktop's keyboard for efficient typing and your mouse for navigation, enhancing the user experience. - High-Quality Mirroring: Experience clear and responsive screen mirroring, ensuring a smooth interaction with your mobile device. - Fullscreen Mode: Expand the mirrored display to fullscreen for an immersive experience. - Wireless Connectivity: Connect to your device wirelessly, eliminating the need for USB cables and providing greater flexibility. - Vysor Share: Share your device screen and ADB (Android Debug Bridge) access with others, enabling remote collaboration and support. - Drag and Drop Files: Easily transfer files between your desktop and mobile device using a simple drag-and-drop interface. Primary Value and User Solutions: Vysor addresses the need for efficient and integrated control of mobile devices from desktop environments. For developers, it offers a practical alternative to emulators by providing real-time interaction with physical devices, streamlining the development and testing process. IT professionals can leverage Vysor for remote device management and troubleshooting, enhancing support capabilities. General users benefit from the convenience of managing their mobile devices through a larger screen and more precise input devices, improving productivity and ease of use. By bridging the gap between mobile and desktop platforms, Vysor enhances user experience, facilitates efficient workflows, and supports a wide range of applications across various industries. **Average Rating:** 4.6/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Vysor?** - **Usage Information:** 9.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind Vysor?** - **Seller:** [ClockworkMod](https://www.g2.com/sellers/clockworkmod) - **HQ Location:** N/A - **Twitter:** @clockworkmod (23,919 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clockworkmod-llc/ **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 60% Mid-Market, 25% Small-Business #### What Are Vysor's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Cross-Platform (1 reviews) - Intuitive Interface (1 reviews) - Mobile Compatibility (1 reviews) **Cons:** - Slow Performance (2 reviews) - Expensive (1 reviews) - Internet Speed (1 reviews) - Poor Customer Support (1 reviews) ### 22. [TightVNC](https://www.g2.com/products/tightvnc/reviews) TightVNC is a free and open-source remote desktop software that enables users to access and control computers over a network. It allows interaction with a remote screen as if the user were physically present, facilitating tasks such as opening files, launching applications, and performing other desktop activities. Compatible with Windows and Linux operating systems, TightVNC is designed to be lightweight and efficient, making it suitable for various hardware configurations. Key Features and Functionality: - Cross-Platform Compatibility: Supports both Windows and Linux systems, ensuring broad usability. - Tight Encoding: Utilizes a combination of JPEG and zlib compression to optimize performance over low-bandwidth connections. - File Transfer Capability: Allows users to transfer files between local and remote machines seamlessly. - Multi-Monitor Support: Enables viewing and controlling multiple monitors connected to the remote system. - Auto-Scaling: Adjusts the viewer window to match the remote desktop size, regardless of the host computer's resolution. - Lightweight Resource Usage: Designed to consume minimal system resources, making it suitable for older hardware and resource-constrained environments. Primary Value and User Solutions: TightVNC provides a cost-effective solution for remote desktop access, eliminating licensing expenses associated with commercial alternatives. Its optimized bandwidth usage and straightforward configuration make it particularly valuable for businesses seeking practical remote connectivity without licensing overhead. By enabling remote control of computers, TightVNC enhances productivity, facilitates remote support, and allows for efficient management of systems across different locations. **Average Rating:** 4.2/5.0 **Total Reviews:** 33 **How Do G2 Users Rate TightVNC?** - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.0/10) - **Usage Information:** 7.3/10 (Category avg: 8.7/10) - **Remote Device Control:** 8.6/10 (Category avg: 9.1/10) - **Device Management:** 7.1/10 (Category avg: 8.7/10) **Who Is the Company Behind TightVNC?** - **Seller:** [TightVNC](https://www.g2.com/sellers/tightvnc) - **Year Founded:** 2006 - **HQ Location:** Tomsk, Tomsk oblast - **Twitter:** @tightvnc (630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/glavsoft-llc/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 44% Mid-Market, 42% Enterprise #### What Are TightVNC's Pros and Cons? **Pros:** - Connection Speed (1 reviews) - Remote Connectivity (1 reviews) - Remote Support (1 reviews) - Tool Utility (1 reviews) **Cons:** - Remote Access Issues (1 reviews) ### 23. [Matrix42 FastViewer](https://www.g2.com/products/matrix42-fastviewer/reviews) Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. **Average Rating:** 4.3/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Matrix42 FastViewer?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.0/10) - **Remote Device Control:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Matrix42 FastViewer?** - **Seller:** [Matrix42](https://www.g2.com/sellers/matrix42) - **Year Founded:** 1992 - **HQ Location:** Frankfurt, Germany - **Twitter:** @Matrix42_global (1,097 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/45631 (626 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Matrix42 FastViewer's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Remote Work (14 reviews) - Security (8 reviews) - Video Conferencing (8 reviews) - Video Quality (7 reviews) **Cons:** - Expensive (8 reviews) - Limited Features (6 reviews) - Connectivity Issues (5 reviews) - Connection Issues (4 reviews) - Slow Loading (4 reviews) ### 24. [NetSupport Manager](https://www.g2.com/products/netsupport-manager/reviews) Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs. Adding to traditional one-to-one remote control capabilities, NetSupport Manager excels as a one-to-many solution: from monitoring multiple systems in real time and showing the operator screen to multiple recipients for training, to file distributions across the network. Its enviable reputation for security sets it apart from others, with its use of activity logs, two-factor authentication, SSL/TLS certificates, 256-bit encryption, smart card support, AD integration and more. It also enables IT teams to provide remote support to staff off-site and allows staff working remotely to access their work PC and applications safely and securely from home. What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, its ability to minimise system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team. **Average Rating:** 4.7/5.0 **Total Reviews:** 17 **How Do G2 Users Rate NetSupport Manager?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Usage Information:** 10.0/10 (Category avg: 8.7/10) - **Remote Device Control:** 10.0/10 (Category avg: 9.1/10) - **Device Management:** 9.6/10 (Category avg: 8.7/10) **Who Is the Company Behind NetSupport Manager?** - **Seller:** [NetSupport Limited](https://www.g2.com/sellers/netsupport-limited) - **Year Founded:** 1989 - **HQ Location:** Market Deeping, United Kingdom - **Twitter:** @NetSupportGroup (6,762 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/642889/ (114 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 56% Mid-Market, 22% Small-Business ### 25. [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) Apache Guacamole is a clientless remote desktop gateway. It supports standard protocols like VNC, RDP, and SSH. **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Apache Guacamole?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10) - **Usage Information:** 8.2/10 (Category avg: 8.7/10) - **Remote Device Control:** 9.3/10 (Category avg: 9.1/10) - **Device Management:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Apache Guacamole?** - **Seller:** [The Apache Software Foundation](https://www.g2.com/sellers/the-apache-software-foundation) - **Year Founded:** 1999 - **HQ Location:** Wakefield, MA - **Twitter:** @TheASF (66,168 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/215982/ (2,408 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 47% Small-Business, 29% Mid-Market ## What Is Remote Desktop Software? [IT Infrastructure Software](https://www.g2.com/categories/it-infrastructure) ## What Software Categories Are Similar to Remote Desktop Software? - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) --- ## How Do You Choose the Right Remote Desktop Software? ### What You Should Know About Remote Desktop Software ### What is remote desktop software? Remote desktop software, also known as remote access software, allows users to access another computer or system remotely in real time and work on it like their local device. It ensures easy, efficient, and secure access to one or many remote desktops.  While the software can also be used for remote support, a remote desktop tool is typically used by employees to access a machine remotely rather than to resolve a technical problem. Though the maintenance functions may not be as extensive as those of remote support solutions, remote desktop tools aid support teams in performing basic maintenance tasks on numerous devices from a single station. Typical use cases of a remote desktop tool include granting employees access to and managing distant computers anytime, from any device, which gives them the privilege to work from anywhere. Sometimes IT support professionals use remote desktop software to troubleshoot and perform maintenance tasks remotely. ### What are the common features of remote desktop software? The following are some core features of a remote desktop tool that can help users achieve greater flexibility and cost savings through remote work: - Remote access and control: Remote desktop software provides end users access to and control over other devices not in their physical vicinity. The software facilitates the visibility of a specific window or the entire desktop. - Multi-monitor support: Many workplaces now opt for multiple monitors at their workstations to help improve productivity. As a result, the remote desktop tool supports the capability to view multiple monitors at a time. - Multiple operating system (OS) support: Businesses today use Windows, macOS, Linux, or other OS, and sometimes multiple OS within the same company. Remote desktop software has features to handle viewing and functioning on any OS, independent of the OS the end user is connecting from. - Mobile device access: Remote desktop tools allow administrators to access connected mobile devices and support mobile OS like Android, iOS, and more. - Data encryption: When a user’s device is being used and managed remotely, it may leave the user feeling vulnerable. The remote desktop tool offers a data encryption feature to secure the connection and protect data. - File management: Remote desktop software facilitates file sharing and transfers to enable quick and effortless work discussion, collaboration among colleagues, and viewing of relevant documents when working remotely. The shared or transferred files are highly secure as permission to access them is granted only to authenticated user accounts. - Remote configuration: The software helps configure a remote PC for access so that the end user can take complete control of the device over the internet anytime. - Chat: The chat functionality of the remote desktop software allows users to send and receive messages between computers. - Application management: Remote desktop tool centrally manages, configures, and monitors applications on employee devices.  - Session transfer: Access to remote sessions for IT support can be transferred between users using a remote desktop application. - Session recording: A remote desktop tool provides the ability to record remote sessions at a desired location on the local computer.  - Security: All the data shared across a remote connection is encrypted. It also uses multi-factor authentication (MFA) to ensure only authorized users can log in and notify suspicious activities. - Deployment flexibility: Remote desktop tools can be deployed on the cloud and on-premises, depending on the organization’s requirements. - Remote printing: Some remote desktop solutions provide remote printing capabilities to help users print documents using a locally plugged or network printer. - Session usage reporting: Activity log tracking and session analytics is essential for IT managers and chief information officers (CIOs) looking to track, manage, and optimize helpdesk activities. - Branding: Remote desktop systems may let businesses customize client applications to match their websites. ### What are the benefits of remote desktop software? There are several benefits that a business can reap from a remote desktop tool. Below is a list of advantages that the tool offers: - Efficiency: Remote desktop tools offer the potential to maintain numerous devices from a single workstation. Users can access the systems they need from wherever they are located. - Cost savings: Remote desktop tools may require the installation of remote client software on user devices. However, some web-based remote desktop software provides remote access with zero endpoint installation or configuration. Clientless, centrally-managed solutions do not require installation, management, and software maintenance on individual devices, thereby cutting down IT support costs. Additionally, these solutions enable users to work from home with the most reliable and secure connection resulting in reduced overhead expenditure for office space, computing equipment, software, utilities, etc. - Flexibility: Employers are increasingly promoting flexible and remote work. The ability to work from anywhere, at any time, and on multiple devices increases employee productivity and turnover. These tools enable employees to work remotely with a seamless remote desktop connection to one or many desktops at the workplace. - Business continuity: Remote desktop platform ensures business continuity in times of crisis, such as pandemic outbreaks, harsh weather, and transportation strikes. It provides access to business applications and data from home, enabling organizations to meet their business objectives. ### Who uses remote desktop software? - Customer support teams: Employees on support teams are most likely to use the remote desktop tool. The software greatly improves the efficiency of most support teams’ day-to-day routines and tasks.  - IT departments: Software and licensing administrators in the IT department can use remote desktop tools for scheduling and running maintenance on devices, regardless of the device's physical location or the administrator. - Data archive teams: Teams that do heavy [data archive](https://learn.g2.com/data-archiving) work may also benefit from using a remote desktop tool. Data archives tend to be optimized toward UNIX systems like Linux’s numerous variants, so having a remote Linux build that can be tapped into from a Windows desktop can be incredibly valuable. - Software engineers: Remote desktop solutions enable developers and engineers to share a single workstation, use [integrated development environments (IDEs)](https://www.g2.com/articles/ide), access remote servers, and investigate bugs remotely. - Educational institutions: Teachers, professors, educators, and administrators use remote access solutions for conducting classes and accessing tools and files from remote locations. - Remote users: Remote employees rely on these solutions to access company files and servers and complete tasks without being in the office. ### What are the Alternatives to Remote Desktop Software? - [Remote support software:](https://www.g2.com/categories/remote-support) Remote support and remote desktop tools are so similar that many use the two names interchangeably. There is a slight but notable difference between the two. Remote desktop software focuses more exclusively on access to and control over a remote device. While remote support software does this as well, these solutions offer more expansive features to assist with maintenance and troubleshooting. - [Virtual desktop infrastructure (VDI) software](https://www.g2.com/categories/virtual-desktop-infrastructure-vdi): Remote desktop and VDI software have similar characteristics but slightly different target functions. A remote desktop tool tends to focus on creating connections to physical devices. In contrast, a VDI tool hones in on entirely virtual desktops associated with servers or even an OS being run within another OS. VDI software allows for centralized hosting and viewership of numerous desktops, whereas remote desktop focuses on the ability to access numerous physical desktops from a single location. - [Screen sharing software](https://www.g2.com/categories/screen-sharing): These systems partially match the functionality of remote desktop solutions by allowing users to share screens and demonstrate processes to viewers. Sales, marketing, and support teams use screen sharing tools to provide demos, brainstorm, and resolve technical issues. ### Challenges with remote desktop software Remote desktop tools can come with their own set of challenges.  - Connectivity: Remote desktop usage occurs entirely via the internet, so connectivity issues can end up disrupting the experience. When implementing a remote desktop tool, users must ensure high internet connectivity. - Hardware dilemmas: Remote desktop software relies partly on the end device’s hardware functioning optimally. If there is an issue with the end device’s hardware, the software may not be able to access the remote device. - Privacy: The means to take control of other users’ computers remotely does come with a certain degree of privacy risk. In the wrong hands, losing control of one’s computer means compromised data on the computer or an entire network. Companies need to use strong endpoint protection software when implementing remote support software to protect internal devices. - Operating system compatibility: Some remote desktop systems may not efficiently support different operating systems such as Linux, macOS. or their outdated versions. This Os non-compatibility makes it challenging for remote users to receive timely solutions. - High-performance tasks: Network speed and bandwidth variation may impact remote desktop tools' ability to to complete tasks demanding high computational resources, including video rendering, data analysis, and graphic design. - User experience: Complex remote desktop applications make it difficult for users to log in, establish connections with remote devices, and share files. ### How to choose remote desktop software Organizations buying remote desktop software must consider business-specific needs and the following factors to maximize the return on their investment. - Device whitelisting and authentication: Choosing a remote desktop platform with device or endpoint authentication is crucial for preventing unauthorized systems from connecting with remote devices and gaining unattended access. - Two-factor authentication (2FA): Remote desktop solutions with 2FA capabilities verify user identity to protect devices and data from brute-force attacks, social engineering, and phishing.  - Security compliance: Buyers must ensure that the remote access tool of their choice meets different security standards, including [General Data Protection Regulation (GDPR)](https://www.g2.com/glossary/gdpr-definition), System and Organization Controls (SOC 2), Family Educational Rights and Privacy Act (FERPA), Peripheral Component Interconnect (PCI), and Health Insurance Portability and Accountability Act (HIPAA). Also, consider choosing solutions that update security protocols regularly.  - Ease of use: Selecting a user-friendly remote desktop tool is essential for ensuring that even non-technical users have a seamless experience while using the system. Moreover, users should be able to install the application without any difficulty.  - File transfer: Remote desktop tools with [file sharing](https://www.g2.com/glossary/file-sharing-definition) features allow users to share presentations, documents, and data, enabling them to send or receive files immediately. Also, consider looking for systems with remote printing, chat, multi-monitor support, and remote wake-on-LAN functionalities. - Available on mobile devices: Choosing a system that users can access from a phone or tablet helps technical support specialists resolve issues on the go.  - Price and customer support: Consider thoroughly evaluating customer support availability and features against price to find the best solution. Depending on their organizations’ sizes, needs, and preferences, buyers must try different tools to find the one that best fits their compatibility, security, usability requirements, and budget. ### Remote desktop software pricing Remote desktop software is available in two deployment models: on-premises and cloud. Based on the models, the software can also be purchased as a perpetual license or as annual or monthly subscriptions. Remote desktop tools are priced as a perpetual license for on-premises software, whereas cloud-based solutions are available on a subscription basis. Some remote desktop tools can be downloaded for free private usage and are available as a three-tier license, often business, premium, or corporate. Remote desktop software pricing varies depending on the number of seats, devices, and features organizations require. Below is a general overview of pricing based on tiers buyers choose. - Entry-level plans range from $10 to $15 monthly and include basic features. These plans suit individual users and small businesses. - Mid-range plans can cost businesses up to $35 per month. They provide more features suitable for larger business teams. - Advanced plans cost around $75 monthly and offer advanced support and user management features. These are ideal for larger enterprises with extensive business requirements. ### Implementation of remote desktop software How is remote desktop software implemented? There are generally two ways in which a remote desktop software is implemented: - OS-based implementation: OS-based remote desktop solutions are built directly into the OS. No extra software is required to use OS-based remote desktop solutions as the tools are already installed. For example, some versions of Windows come with built-in remote desktop software.  - Third-party-based implementation: Third-party-based implementation is needed when remote desktop software has to be licensed by the user. Once the buyer has decided on the software that fits their particular needs and installed it, it should be ready for use. ### Remote desktop software trends - Companies will adopt a hybrid workplace model: Companies are now looking at providing the choice of working from the office only for a few days a week. The remote working element in a hybrid workplace is a trend that is expected to grow. Employees within an organization have increasingly started preferring to work from home or anywhere else with flexible working schedules. Employers are also providing the flexibility to do so. Remote desktop and remote support software will be widely used when working remotely, as they provide seamless IT support without letting external factors hinder business processes from running smoothly. - Organizations will opt for consolidation of remote work tools: Organizations use multiple software solutions such as video conferencing, remote support, and remote desktop to enable effective collaboration across employees, clients, and partners. It is essential to consolidate these tools and provide the organization with better visibility to enhance operational productivity, thereby reducing the need to monitor each device individually. The adoption of centralized solutions is expected to rise, considering it would help companies ensure compliance and tackle software management issues. - BYOD trends continue gaining popularity: Many organizations encourage employees to use BYOD devices to control capital expenditure costs rising from hardware purchase and maintenance. Employees using their devices often rely on remote desktop solutions to connect with peers or access server files. Remote workers using their devices for office work are more likely to experience cybersecurity threats. Businesses must continue investing in cybersecurity, cloud security, and vulnerability management tools to prevent data leaks and unauthorized access and mitigate remote work tech vulnerability. _Researched and Written by_ [_Anindita Sengupta_](https://research.g2.com/insights/author/anindita-sengupta) _Reviewed and Edited by_ [_Sinchana Mistry_](https://in.linkedin.com/in/sinchana-mistry95)